Testing and Troubleshooting
Field Problem Survey
Page 8-16 MDE-3664B TRIND® Start-up, Service, and Parts Manual · June 2013
Field Problem Survey
In the event of a problem requiring technical support from Gilbarco, make a copy of this form,
gather the following survey information before calling (1-800-743-7501), and fax the form to
336-547-5359. This will facilitate delivery of the assistance you need. Do not write on this
form. Make copies to ensure that a clean copy is available for future field problem surveys.
ASC Name
Company
Number
Station Name
POC
Number
*
G-SITE/CRIND Information
C2_____ PC_____
InfoScreen
®
_____
Monochrome_____ Single-line_____
# of Dispensers at site
________
# of Dispensers with problem ________
Detailed description of problem(s)/symptom(s):
Problem Dispenser
*
Gateway Board LEDs
On
Off
Pulsing
*
Data Control Board LEDs
On
Off
Pulsing
‘A’ TX & RX
’Heartbeat’ CR5
‘B’ TX & RX
RS-485 TX CR11
CPU
RS-485 RX CR10
PWR
VCC CR2
EPP
12V CR3
*
Light/Micro Reader Board LEDs
A on
A off
A Pulsing B on
B off
B pulsing
Stat
Okt
Sync
Address of CRIND Logic Boards
A__________
B__________
Address of Gateway Board
A__________
B__________
Address of TRIND Regulator (Old System)
JP4(8)__________ JP3(4)__________ JP2(2)__________ JP1(1)__________
Dip Switches (New System)
JP2(1)__________ JP3(2)__________ JP4(4)__________ JP5(8)__________
CRIND Boards -G and Revision Level
Gateway Board -G and Revision Level
*
Check one