Page 40 MDE-5386D Hybrid Card Reader S (HCRS) Kit (M13940KXXX) Installation Instructions (Canada) · June 2020
Appendix B: HCRS Card Reader LED Matrix
Appendix B: HCRS Card Reader LED Matrix
The following table lists the Light Emitting Diode (LED) matrix for the HCRS card reader:
State
LED
Indicating
Service action
Green
Amber
Red
1
OFF
OFF
OFF
No external power
Check the power cable and power
supply.
2
OFF
Solid
Solid
Power is ON, but firmware doesn’t run
Reboot and/or re-seat cable. If no
change, replace.
3
Solid
Solid
OFF
Power is ON, but not communicating
Check the communication cable
and if its host is running.
4
Flashing
Solid
OFF
Communicating with its host and activating, not ready to
read cards yet
State will go to state 8 in a few
minutes or state 3 in 30 seconds.
5
Flashing
Flashing
OFF
Firmware downloading and programming
State will go to state 5 after
programming in a few minutes or
state 3 in 30 seconds.
6
Solid
OFF
OFF
In ready state but no communication with its host
State will go to state 8 or state 3 in
30 seconds.
7
Flashing
OFF
OFF
In ready state and being polled by its host
Normal state.
8
OFF
Solid
OFF
Dismount flag on without communication with its host
Check communication cable and
dismount switch. If they are fully
engaged, reactivate using the
online activation tool or by calling
866-606-8966.
9
OFF
Flashing
OFF
Dismount flag on and communicating with its host
Check dismount switch. If it is fully
engaged, reactivate using the
online activation tool or by calling
866-606-8966.
10
OFF
OFF
Solid
Reader has no communication with its host, and the crypto
driver is not functioning: Crypto Microcontroller Unit (MCU)
is lost or certificates are invalid (may be tampered)
Reboot. If issue persists, then
replace.
11
OFF
OFF
Steady
flash
Reader is communicating with its host, and the crypto
driver is not functioning: Crypto MCU is lost or certificates
are invalid (may be tampered)
Reboot. If issue persists, then
replace.
12
OFF
OFF
Flashing/
pause
1 flash and 3 sec pause (ON)
Reboot. If issue persists, then report
tamper type “Other Tamper Error”.
13
OFF
OFF
Flashing/
pause
2 flashes and 3 sec pause (ON)
Reboot. If issue persists, then report
tamper type “Firmware Auth Error”.
14
OFF
OFF
Flashing/
pause
3 flashes and 3 sec pause (ON)
Reboot. If issue persists, then report
tamper type “Removal Sensor
Error”.
15
OFF
OFF
Flashing/
pause
4 flashes and 3 sec pause (ON)
Reboot. If issue persists, then report
tamper type “Temperature Error”.
16
OFF
OFF
Flashing/
pause
5 flashes and 3 sec pause (ON)
Reboot. If issue persists, then report
tamper type “Battery Backup Error”.
17
OFF
OFF
Flashing/
pause
6 flashes and 3 sec pause (ON)
Reboot. If issue persists, then report
tamper type “Tamper Switch Error”.
18
OFF
OFF
Flashing/
pause
7 flashes and 3 sec pause (ON)
Reboot. If issue persists, then report
tamper type “Mesh Error”.
