CRIND Communication Problems Troubleshooting Encore 700 S CRIND Communication Issues
MDE-4902E Encore® 700 S Start-up and Service Manual · February 2018 Page B-1
Appendix B: Troubleshooting Encore 700 S CRIND
Communication Issues
CRIND Communication Problems
Symptom
Potential Causes
Check/Remedy
“Lost Key” LED glows on FCB
AKA SPOT.
Security compromised or corrupt FCB.
Replace FCB assembly.
Does not print and intermittent
card reader function on side B.
No communication from side A to side B
through CAT-5 cable or wrong CRIND IP
settings.
Set proper IP settings and verify CAT-5 Ethernet connection
from both FCBs to HIP.
CRIND device will not respond to
numeric entry on FlexPay EPP
while in CRIND diagnostics.
Not pressing
Enter
on FlexPay EPP after
numeric entry while in CRIND diagnostics.
Press
Enter
after each numeric entry while in CRIND
diagnostics.
Cannot hear audio for Applause
Media System or intercom.
Speaker not connected or volume set too
low.
Verify audio setting in CRIND diagnostics. Start with a
setting of “90”.
Check speaker connections and connections on the
intercom board (if applicable).
CRIND opposite side does not
respond to the POS system.
Opposite side CRIND is not programmed.
Each side has its own CRIND side. They must be
programmed individually.
No Applause Media System
showing up on CRIND device
while fueling.
No communication from PCN and CRIND
device through the Universal Serial Bus
(USB) to Local Operating Network (LON)
board.
Check connections at the USB to LON board and then check
the wires in the Connectors. The wires not seated in those
connectors can cause this problem. The LON to USB board
connection does not fail frequently.
Green screen at power up.
Requires activation from FlexPay EPP
tamper or removal.
Call Gilbarco Technical Assistance Center (TAC) to activate
the unit.
CRIND device comes up with
picture of the FlexPay EPP and X
through the FlexPay EPP on the
CRIND screen.
Communication error to FlexPay EPP.
Reboot the unit. If the problem persists, check cabling to
FlexPay EPP, then replace FlexPay EPP, and reactivate by
calling Gilbarco TAC.
CRIND logs do not match with
proper date and time on CRIND
device.
CRIND date and time not set properly.
Set CRIND date and time in CRIND diagnostics.
No debit function at the dispenser
after a CRIND software upgrade
(“GKA” error appears on CRIND
display) used with a Passport
®
POS system.
Lost initialization between the POS and the
dispensers.
Reboot the Enhanced Dispenser Hub (EDH) on a Passport
system.
After getting green screen at
power up and attempting to
activate, activation fails and
screen returns to the first
activation entry screen.
Activation Timed-out.
Start process all over again. Time limit to activate the unit is
60 seconds.
The CRIND screen does not
appear correctly.
Jumper setting is wrong on FCB that
selects 10.5 or 5.7-inch display or the
jumper is not set properly after the FCB
assembly was replaced.
Remove the FCB assembly (including plastic housing) and
set the jumper properly.
“Keyboard Error” appears at
power up and picture of FlexPay
EPP with an X through it.
Wrong keypad or defective.
Ensure that the 2.1 keypad is installed. Replace keypad with
the correct keypad and reactivate.
TRIND is not working.
Software configuration.
Ensure that the TRIND option is enabled in diagnostics and
at the POS system.
