Fields in the Assigned Lines menu
Field
Description
Select lines
Select the lines for which the agent shall be responsible. The
name of the corresponding call centre is displayed again when
lines are selected in order to improve the overview.
Under Assign select whether the entry should be enabled.
Fields in the Wrap-up Settings menu
Field
Description
Wrap-up Time
Enter the time available to this agent for post-processing after
concluding a call. No further call can be assigned to this agent
during this period. The agent has the option of temporarily ex-
tending the period with a telephone procedure.
8.6.4 General
In the Applications->Mini Call Center->General menu, you can set up an HTML web in-
terface access for the mini call centre manager. The latter can then monitor the status of
lines and agents, and modify the settings for lines and agents.
The Applications->Mini Call Center->General menu consists of the following fields:
Fields in the Basic Settings menu
Field
Description
Web Access User-
name
Enter a user name for the mini call centre administrator. When
a user logs into the user interface under this name, he/she has
access to the user interface with selected parameters for ad-
ministration of the call centre.
Web Access Password Enter a password for the mini call centre administrator.
8.7 Doorcom Units
You can connect a door intercom as an intercom adapter to an analogue connection of
your system.
If a door intercom adapter is connected to your system, you can speak with a visitor at the
door from every authorised telephone. You can assign particular telephones to each ring
8 Applications
Gigaset Communications GmbH
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hybird 120 Gigaset Edition