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Gigaset Gigaset SE680 WiMAX, User Manual

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Gigaset Gigaset SE680 WiMAX User Manual Download Page 42

42

Troubleshooting

Gigaset SE680 WiMAX / engbt / A31008-N925-R101-4x-7619 / Appendix.fm / 12.8.09

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Checking the connection to the Gigaset SE680 WiMAX 

You can check whether the PC is correctly connected to the

 

Gigaset SE680 WiMAX 

modem. This can be done as follows:

ì

Open the command prompt on the PC:
– Click on 

Start

 > 

Run

. 

– Enter 

cmd

 in the input field and click on 

OK

.

The 

Command prompt

 window opens.

ì

Check whether the Gigaset SE680 WiMAX modem responds with the ping com-
mand. Enter 

ping 192.168.2.1

 and press Enter.

The PC now sends some test packets via this connection and checks whether the con-
nection partner responds. The connection partner may respond in the following ways:

u

Reply from the IP address of your 

Gigaset SE680 WiMAX modem; statistics about 

the connection are presented. If you receive these statistics, the connection to the 
device is OK.

u

The request exceeds the time limit

; it was not possible either to send or receive 

any packets. There is no physical connection between the PC and your Gigaset 
SE680 WiMAX modem. Check the following points:
– Is the Ethernet cable between the Gigaset SE680 WiMAX modem and the PC 

properly connected?
The 

LAN

 LED on the Gigaset SE680 WiMAX modem must light up. 

– Has TCP/IP been properly configured on your PC?

If the Gigaset SE680 WiMAX modem has the IP address 192.168.2.1, your PC's IP 

address must be between 192.168.2.2 and 192.168.2.254. The subnet mask 

must be 255.255.255.0. 

To find out the IP address of your PC, enter 

ipconfig

 in the command prompt.

If the Gigaset SE680 WiMAX modem has not responded successfully to the 

ping

 com-

mand, you need to adjust the network settings on the PC. To find out how to do this, 
please read the document "Configuring the local area network" on the product CD.
If the Gigaset SE680 WiMAX modem has responded successfully to the 

ping

 command, 

the network is configured correctly. If it is not possible to access the configuration pro-
gam of your Gigaset SE680 WiMAX modem, check and change the settings in your Web 
browser. To find out how to do this, please read the next chapter.

Summary of Contents for Gigaset SE680 WiMAX

Page 1: ...one 2007_10_19 Gigaset SE680 WiMAX User Guide This device works in a frequency band for which a general licence might have to be obtained Please contact your service provider or your National Authority for Frequency Management about licensing before putting this device into service ...

Page 2: ......

Page 3: ...tion 11 System requirements 11 Wall mounting optional 11 Connecting the Gigaset SE680 WiMAX modem 12 Connecting the outdoor modem 12 Connecting a PC or switch 12 Switching on the devices 14 Configuration with the Web browser 15 User interface 15 Launching the user interface 15 User interface elements 16 Setting the language 18 Opening online Help 18 Menu structure 18 The Home page 19 Basic Setup W...

Page 4: ...factory settings 32 Restart 33 Updating the firmware 33 Status 34 Internet 35 Local network LAN 36 Device status 36 Radio status 37 Using the Gigaset SE680 WiMAX 38 Appendix 39 Troubleshooting 39 Other faults and problems 41 Before contacting customer service or your provider 41 Checking the connection to the Gigaset SE680 WiMAX 42 Configuring the Web browser 43 Setting up an HTTP proxy 43 Allowin...

Page 5: ...mbly instructions Safety precautions for the Gigaset SE680 WiMAX modem u The operation of medical appliances may be affected Be aware of the technical con ditions in your particular environment e g doctor s surgery u The Gigaset SE680 WiMAX modem can interfere with the functioning of medical devices such as pacemakers Keep at least 20 cm between the devices and the pace maker For more information ...

Page 6: ...The limits include a substantial safety margin designed to assure the safety of all persons regard less of age and health The exposure limit employs a unit of measurement known as the Specific Absorption Rate or SAR The SAR limit stated in the international guidelines is 2 0 W kg Tests for SAR are conducted in all frequency bands with the device transmitting at its highest power level with minimum...

Page 7: ...tandard that offers many extra possibilities The Gigaset SE680 WiMAX modem With your Gigaset SE680 WiMAX modem you can make use of everything the Internet has to offer u Downloads Even large files download quickly to your PC Complex Website designs are no longer characterised by the time they take to download you can enjoy flash animation and high resolution graphics immedi ately after clicking on...

Page 8: ...es u Multi protocol support TCP IP FTP HTTP and other Internet related protocols u Compact design and easy installation u DHCP server and routing functions u High performance and Quality of Service u Optional external antenna for improved quality of connection Scope of delivery u 1 Gigaset SE680 WiMAX modem comprising 1 Outdoor modem to be installed by an electrician 1 Indoor unit u 1 power lead t...

Page 9: ...AULT The LED shows whether or not the indoor unit is properly con nected with the outdoor modem u Red The connection between the indoor unit and the outdoor modem is faulty 4 ON The LED shows that power is being supplied u Green The Gigaset SE680 WiMAX modem is powered cor rectly 5 IN Ethernet connector for data exchange with a PC or network RJ45 10 100 Base T see Connecting a PC or switch on page...

Page 10: ...egrated antennas X pol u External antenna optional u Indoor unit This user guide assumes that the work required for outside installation has already been carried out Therefore installation is described below starting with how to put the indoor unit into service W The Gigaset SE680 WiMAX modem must be assembled and put into serv ice by a qualified electrician The information in the enclosed assembl...

Page 11: ...over them System requirements To install and get started with the indoor unit the following requirements must be ful filled u The outdoor modem has been properly installed and is ready for use The associated Ethernet cable is fitted with an RJ45 plug and ends close to the indoor unit u PC with a LAN interface 10 100BaseT or an Ethernet network 10 100BaseT The network adapter must support one of th...

Page 12: ...s on Connecting the outdoor modem After the outdoor modem has been installed correctly the associated Ethernet cable with RJ45 plug is available close to the indoor unit ì Insert the Ethernet cable plug into the OUT socket on the indoor unit You should be able to hear the clips on the RJ45 plug click into place Connecting a PC or switch Use either the Ethernet cable that is supplied or a standard ...

Page 13: ...hernet cable plug to the IN socket on the indoor unit ì Connect the other plug of the Ethernet cable to the LAN interface on the PC Connecting the indoor unit to a switch ì Connect an Ethernet cable plug to the IN socket on the indoor unit ì Connect the other Ethernet cable plug to the switch or hub ì For configuration please refer to the user guide of your switch or hub ...

Page 14: ...uccessful imme diately otherwise registration will take place when your Gigaset SE680 WiMAX modem is being configured ì Check the LEDs during startup LEDs during startup The ON power supply LED lights up green and the Gigaset SE680 WiMAX modem starts a self test The FAULT LED red and the CONNECT LED green light up for approximately 1 second and then go out If the connection to the outdoor modem is...

Page 15: ... other or older Web browsers User interface ì Open your Web browser ì Enter the IP address of your Gigaset SE680 WiMAX modem in the address field of your Web browser http 192 168 2 1 ì Press Enter Return If a system password has been set up on your Gigaset SE680 WiMAX the login screen will now open Enter the system password supplied by your provider in the text box and click Ok The start page Home...

Page 16: ... able to open the configuration pages ì For details on how to find and rectify the fault see Troubleshooting on page 39 Saving the user interface address ì You can add the address of the registration page to your favourites bookmarks so that you will no longer need to enter the IP address manually in future Internet Explorer Add to Favorites button Firefox Bookmarks Add Bookmark User interface ele...

Page 17: ...m and change them as necessary Open online Help Click on this button if you require information about the screen you cur rently have open The corresponding Help topic is opened Logout Button with which you end the connection between the PC and the Gigaset SE680 WiMAX modem Back Return to the previous screen in the Basic Setup Wizard Next Move on to the next screen in the Basic Setup Wizard Cancel ...

Page 18: ...to the WiMAX network optimise the antenna direction and set up your Internet connection see Basic Setup Wizard on page 20 Advanced Settings Configure your Internet access and your local network and perform administration tasks For example you can enter a system pass word for access to your Gigaset SE680 WiMAX or change it see Configuration with the Web browser on page 15 Status Obtain information ...

Page 19: ...igaset SE680 WiMAX modem use the Basic Setup Wizard which will help you establish a radio connection Connecting to the Internet manually Once you have configured your Internet access see page 20 and page 25 you can establish a manual connection to the Internet on the start screen if you have selected Connect on demand as the Connection mode To establish or end an Internet connection manually ì Ope...

Page 20: ...Click Next Entering access data for the WiMAX network On this page you enter the data for authentication of your device on the WiMAX base station You will need the access data supplied by your WiMAX operator for this ì Enter the access data and click Next Setting up Internet access To allow users in your local network access to the Internet set up the Internet connec tion of your device using the ...

Page 21: ...onal antenna this means that it must at least be point ing roughly in the direction of a WiMAX network base station in order to establish a radio connection The access data must also have been entered correctly If the scan was not successful ì First check your access data by going back to the WiMAX configuration page see page 20 ì If you have entered your access data correctly adjust the Gigaset S...

Page 22: ...ns of beeps The closer together the sequence of beeps the better the connection quality ì Turn or move the Gigaset SE680 WiMAX modem or turn the antenna a little at a time and note the signal strength display Use this to move the antenna to the position with the best signal strength If you have turned your Gigaset SE680 WiMAX modem or the antenna too far the con nection might break You should then...

Page 23: ... the changes Menu Description Operating Mode Here you can define whether your Gigaset SE680 WiMAX will be used as a router or a bridge for the Internet access page 25 Internet Here you can configure your Internet access This menu cov ers all setting options for the Internet page 25 Local Network Here you can configure your local network e g change the private IP address of the Gigaset SE680 WiMAX ...

Page 24: ...arily assign it a static IP address in the address range of the Gigaset SE680 WiMAX If you want to use the Internet again after this reset your PC to automatic IP address For details see the document Configuring the local area network on the product CD u The firewall of your Gigaset SE680 WiMAX is disabled and cannot be enabled see page 26 u The NAT function of your Gigaset SE680 WiMAX is disabled...

Page 25: ...nd on the Internet menu select Internet Con nection ì Enter the data you have been given by your service provider ì Select the Protocol used for Internet access PPPoE Static Obtain automatically ì Apply the default settings for the other parameters unless your service provider has given you other data Connection mode For a PPPoE connection Point to Point over Ethernet specify the Connection mode I...

Page 26: ...red DNS server and the Alternate DNS server Enabling or disabling the firewall Your Gigaset SE680 WiMAX comes with an integrated firewall which protects your device and network against unauthorised access from the Internet If the firewall is ena bled your device can identify certain events e g suspicious incoming data packets from the Internet as attacks and avert them hacker defence Your device s...

Page 27: ...ropriate port s on the PC on which the game is running If you configure Port Forwarding the Gigaset SE680 WiMAX outwardly assumes the role of the server It receives requests from remote users under its public IP address and automatically redi rects them to local PCs The private IP addresses of the servers on the local network remain protected Internet services are addressed via defined port number...

Page 28: ...ctivate this function if it is absolutely necessary e g to operate a Web server and other functions e g port for warding are not adequate In this case you should take appropriate measures for the clients concerned ì Open the Advanced Settings tab and on the Internet menu select Exposed Host ì Define the list of PCs you want to set up as exposed hosts ì Activate a PC which you want to function as t...

Page 29: ...g routers We recommend that you use an address from a block that is reserved for private use This address block is 192 168 1 1 to 192 168 255 254 Configuring the DHCP server The Gigaset SE680 WiMAX has a DHCP server for which the factory setting is active Con sequently the IP addresses of the PCs are automatically assigned by the Gigaset SE680 WiMAX ì If the DHCP server is active you can define a ...

Page 30: ...eleted after a fixed time If necessary you can change this value via the MAC table ageing time parameter Protection against DoS attacks DoS Denial of Service attacks are attacks on a system in the network to make its serv ices unusable This is basically done by overloading the system by constantly sending requests In Bridge mode the Gigaset SE680 WiMAX provides protection against DoS attacks which...

Page 31: ...wing points when choosing a password u The more characters a password has the more secure it is u Choose a series of characters that is as varied as possible not AAAA 0000 and alter nate between letters and numbers u Do not use any term that could be found in a dictionary u Do not use sequential characters not 123456 abcd and no recognisable system not 1a2b3c u Never use a password several times f...

Page 32: ...tered ì Finally click Ok to accept your change and to activate the new password The new password is valid immediately for each instance the configuration is called up Restoring factory settings You can reset the Gigaset SE680 WiMAX to the factory settings You should do this before making the device available to others or exchanging it through the dealer Oth erwise unauthorised users may use the In...

Page 33: ... quickly and easily ì First download the relevant firmware file from the Internet and save it on your PC Read the information provided carefully ì Open the Advanced Settings tab and on the Administration menu select Firmware Update ì Enter the path and file name of the firmware file to be installed or click Browse to select a file on your PC ì Click Ok to start the firmware update Only update the ...

Page 34: ...e radio connection with the WiMAX network is displayed as follows u connected The Gigaset SE680 WiMAX has established a radio connection with a WiMAX network You will see the connection duration in brackets and in the format ddd hh mm ss d days h hours m minutes s seconds u disconnected The Gigaset SE680 WiMAX is trying to estab lish a connection with a WiMAX network IP address For an existing Int...

Page 35: ... existing Internet connection only Displays the public IP address and subnet mask via which your Gigaset SE680 WiMAX establishes the connection with the Internet MAC address For an existing Internet connection only The MAC address uniquely identifies a network component within a network in this case the public MAC address of your Gigaset SE680 WiMAX within the WiMAX network you use Default gateway...

Page 36: ...ur Gigaset SE680 WiMAX is activated As DHCP server your Gigaset SE680 WiMAX assigns an IP address to all the PCs in the network If the DHCP server is activated you will see the network subscribers that have received your IP address from the DHCP server in the DHCP clients field DHCP must be activated on a PC for the PC to receive an IP address from the DHCP server For more infor mation see the doc...

Page 37: ...X base station Values in the range 70 dBm to 10 dBm are considered optimum You can ensure this by optimising the antenna direction Transmitted power level Current transmission power Carrier to interference and noise ratio Measurement of the reception quality of the base station The higher the value the better the quality of the data transfer to the base station Centre frequency of current uplink c...

Page 38: ...oon as you attempt to access the Internet with a PC connected to the Gigaset SE680 WiMAX modem for example by opening the Web browser and calling up an Internet site or by starting your e mail program and retrieving e mails your Gigaset SE680 WiMAX modem automatically establishes a connection to the Internet or uses the per manent Internet connection Whether the connection needs to be established ...

Page 39: ...ed to a base station ì Check the cable connections If necessary charge a qualified electrician to check the installation The Gigaset SE680 WiMAX modem switches itself off The Gigaset SE680 WiMAX modem is not ready for use The device may be too hot In this case the integrated overheating protector prevents the Gigaset SE680 WiMAX modem from being damaged If the tempera ture rises the Gigaset SE680 ...

Page 40: ...nnec tion to the Gigaset SE680 WiMAX on page 42 If an error is reported reinstall the TCP IP network proto col 3 Enter a ping command to the Gigaset SE680 WiMAX modem using ping 192 168 2 1 if you did not change the IP address If errors are report ed ensure that the digits in the first three address parts of the PCs IP address are the same as in the IP address of the Gigaset SE680 WiMAX modem If n...

Page 41: ...ngs Power failure No data will be lost Before contacting customer service or your provider ì First exclude all the faults listed in this section ì Have the documentation supplied by your provider ready ì If you can open the configuration progam in the Web browser click on the Status tab ì Note the number in the Firmware version field This is the number of the currently installed device software ì ...

Page 42: ... send or receive any packets There is no physical connection between the PC and your Gigaset SE680 WiMAX modem Check the following points Is the Ethernet cable between the Gigaset SE680 WiMAX modem and the PC properly connected The LAN LED on the Gigaset SE680 WiMAX modem must light up Has TCP IP been properly configured on your PC If the Gigaset SE680 WiMAX modem has the IP address 192 168 2 1 yo...

Page 43: ...ly offline However this buffer would prevent the configuration pages being read again when you call up the configuration for your Gigaset SE680 WiMAX modem for this reason your Gigaset SE680 WiMAX modem can only be configured if the HTTP proxy is not being used for local pages Check the HTTP proxy in the Web browser you wish to use for the configuration Internet Explorer 7 0 ì Open Internet Explor...

Page 44: ...ress of your Gigaset SE680 WiMAX modem is found 192 168 2 0 24 ì Click on OK and then OK again to close the Settings window Allowing JavaScript and Java Internet Explorer 7 0 ì Open Internet Explorer ì Click on Tools and then on Internet Options ì Open the Security tab ì Select the Local Intranet entry as the Web content zone ì Click on the Sites button ì Select the Include all sites that circumve...

Page 45: ...nfigure the pop up blocker to display desirable pop up windows and to block undesirable windows Internet Explorer 7 0 ì Open Internet Explorer ì Click on Tools and then on Pop up Blocker and choose Pop up Blocker Settings ì Enter the IP address of your Gigaset SE680 WiMAX modem as the Website address 192 168 2 1 ì Click on the Add button ì Click on Close to apply the settings Firefox 2 0 ì Open Fi...

Page 46: ...mption 3 6 W on DC input depending on operational state Bandwidth optional 3 5 5 0 7 0 or 10 0 MHz Type of transmission TDD Modulation technique SOFDMA 512 1024 Subcarrier modulation QPSK 16 64 QAM in up and download Antenna socket optional 50 Ohm N Antenna type 2 internal antennae 2xRX 1xTX for MIMO Matrix A B Type DN1 EN 302 326 3 V1 2 2 Optional outdoor antenna Antenna gain 10 11 dBi 2 6 3 5 GH...

Page 47: ... 1999 5 EC National laws and regulations must be considered before putting the device into service A copy of the 1999 5 EC declaration of conformity is available at this Internet address http support sagem communications com WEEE All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government o...

Page 48: ... support for the software including the free software included within it if it has been changed WPA supplicant Copyright c 2003 2007 Jouni Malinen j w1 fi and contributors All Rights Reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright not...

Page 49: ...Y EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DIS CLAIMED IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT INDIRECT INCI DENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION ...

Page 50: ...urement for ratios between two cur rents voltages sound levels or powers In order to depict large value differences clearly and graphically these are given in dB e g 60 dB corresponds to the factor 1000 relative to the voltage drops dBm Decibel milliwatt Power level in decibels relative to 1 milliwatt DHCP Dynamic Host Configuration Protocol DHCP handles the automatic assignment of IP addresses to...

Page 51: ...igital Subscriber Line DSL is a technique whereby data is transmitted via the conven tional phone line To do this you require suitable phone lines and special technology to be set up by a Provider As these preconditions are not satisfied in all areas it is not pos sible to use DSL in all locations In order to make use of high performance Internet access in these areas as well technologies such as ...

Page 52: ...re protocols application interfaces etc Half duplex Operating mode for data transfer Only one party can receive or send data at a time HTTP Hypertext Transfer Protocol Network protocol for the transmission of data which is mainly used for transmitting and displaying Internet content HTTP proxy An HTTP proxy is a server that network components use for their Internet traffic All requests are sent vi...

Page 53: ...strings of digits from 0 255 that are separated from one another by full stops e g 192 168 2 1 The IP address is made up of the network number and the number of the network component Depending on the Subnet mask one two or three parts form the network number the remainder form the network component number You can find out the IP address of your PC using the ipconfig command There are two different...

Page 54: ... The MAC address is used for the globally unique identification of a network adapter It comprises six parts hexadecimal numbers e g 00 90 96 34 00 1A The MAC address is assigned by the network adapter manufacturer and cannot be changed Mbps Million bits per second Specification of the transmission speed in a network Network A network is a group of devices connected in wired or wireless mode so tha...

Page 55: ...local network to offer services on the Inter net without them needing a public IP address See also Virtual server Protocol A protocol describes the agreements for communicating on a network It contains rules for opening administering and closing a connection as well as about data formats time frames and handling possible errors Communications between two applications require different protocols at...

Page 56: ...ta in the network thus avoided TAE Telecommunications connecting unit German Telekommunikations Anschlussein heit Connector for connecting analogue telecommunications devices F for phone N for additional devices such as fax or answer machines TCP Transmission Control Protocol TCP is part of the TCP IP protocol family TCP handles data transport between communication partners applications TCP is a s...

Page 57: ...r network component The Gigaset SE680 WiMAX can be configured as a virtual server It will then direct incoming calls for a service via Port forwarding directly to the appropri ate Port of the network component in question WAN Wide Area Network A WAN is a network that is not restricted to one particular area such as the Internet A WAN is run by one or more public providers to enable private access ...

Page 58: ...tenna precisely 21 Home 19 menu structure 18 opening online Help 18 resetting to factory setting 32 setting the language 18 status 34 Connecting 12 Connecting a PC or switch 12 Connection mode 25 Connection wizard establishing a radio connection 21 Connectors 9 D dB 50 dBm 50 Device status 36 DHCP 50 DHCP server 29 50 Disposal 6 DNS 51 DNS Domain Name System 26 DNS server 26 Domain name 51 DoS Den...

Page 59: ...g up 25 IP 53 IP address 15 53 assigning automatically 29 assigning static 29 30 dynamic 53 private 29 53 public 53 static 53 IP address block for DHCP 29 IPTV 53 ISP 54 J Java allowing 44 Firefox 44 Internet Explorer 44 JavaScript allowing 44 Firefox 44 Internet Explorer 44 L LAN 54 configuration 29 Lease time 29 LED 54 LEDs 9 startup 14 Location 11 Login 54 M MAC address 54 MAC table 30 ageing t...

Page 60: ...1 Scope of delivery 8 Security 5 disposal 6 notes on user guide 6 safety precautions 5 Server 55 virtual 57 Setting the language 18 Setting up Internet access 20 SMTP 56 Specifications 46 Start screen 19 Status 34 device 36 Internet 35 LAN 36 local network 36 radio status 37 Subnet 56 Subnet mask 56 Switch 56 Switching on the devices 14 System password 31 forgotten 41 System requirements 11 T TAE ...

Page 61: ...0_SIX fm 11 8 09 Schablone 2007_10_19 W WAN 57 Web browser configuring 43 HTTP proxy 43 Java 44 JavaScript 44 launching user interface 15 menu structure 18 pop up window 45 user interface 16 WiMAX 57 WiMAX network access data 20 establishing a connection 21 scan 21 ...

Page 62: ...munications SAS Sagem Communications 250 route de l Empereur 92500 RUEIL MALMAISON Sagem Communications SAS is a trademark licensee of Gigaset Communications GmbH Sagem Communications SAS 2009 All rights reserved Subject to availability Rights of modification reserved www sagem communications com A31008 N925 R101 4x 7619 ...

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