Gigaset E560h, Manual

Page: 34 / 49

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Questions and answers
Gigaset E560H / HSG US en / A31008-M2758-R301-1-3S19 / appendix_legal.fm / 9/24/19
32 Availability and operation of the functions
may differ on your telephone.
en fr es
Appendix
Questions and answers
Possible solutions are available online at www.gigaset.com/service
In addition, the following overview provides troubleshooting assistance.
The display is blank.
•
The handset is not switched on: Press and hold the End call key .
•
The battery is empty: Charge the battery or replace it ( p. 13)
The device will not charge
•
The handset is not inserted correctly in the charging cradle: Insert handset correctly
The device turns itself off even though the battery is still 2/3 charged according to the display
•
The contacts/batteries are unclean or corroded Clean the contacts/batteries or replace the batteries
( p. 12)
Call is interrupted or completely disconnected
•
Radio signals are weakened by walls, ceilings, insulation etc. Do not place the base behind/beneath
metallic objects. Do not place the base in the cellar if possible
Handsfree sound quality is not good
•
Dirt on the handset (e.g. make-up, dust, iron filings) Clean the handset ( p. 40)
Loud crackling, background noises, interference, scratching, changing volume
•
Interference from other devices (network components of fax, PC, printer, mobile phone) Increase the
distance to other devices (at least half a metre) ( p. 8)
You cannot make calls and "BASE" or "No base" is flashing in the display
•
The power cable is not connected to the base: Check the base power adapter
"Not possible!" appears in the display
•
Telephoning externally is not possible whilst another external call is being made. Wait until the other
call has ended (does not apply if the internal listening function has been activated).
•
Making an external call whilst another party is speaking on your answer machine. Wait until the
announcement on the answer machine has ended
Time is reset to the default setting
•
Base and handset were deactivated at the same time Reset the time ( p. 14)
No time is specified in the call list
•
Date/time is not set Set date/time ( p. 14)
Consultation call, call swapping, conference not possible.
•
These functions that can be executed on the device must be provided and enabled by the network
provider. Operation can vary from one network provider to another.
Contact your network provider
Volume of the handset (earpiece volume) too quiet
•
The volume is at the lowest level
¥
Change the earpiece volume setting ( p. 29)
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Change the handset position on the ear
Handsfree volume too quiet
•
The volume is at the lowest level Change the handsfree volume setting ( p. 29)
You hear a tone during operation
•
Action has failed/invalid input Repeat the process. Read the display and refer to the user guide
•
The batteries are empty Charge the batteries ( p. 13)
•
The system PIN you have entered is incorrect Re-enter the system PIN or reset ( p. 99)