Gigaset COMFORT 5 IP flex Series User Manual Download

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mplat

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rsion 1, 01.

014

SMS (text messages)

Gigaset E380A Care / LUG CH en / A31008-N2535-R102-1-4U19 / applications_2.fm / 1/14/20

SMS troubleshooting

Self-help with errors

You cannot send messages

•

You have not requested the CLIP service (Calling Line Identification Presentation).

Ask your network provider to enable the feature.

•

SMS sending was interrupted (e.g. by a call).

Re-send the SMS.

•

The network provider does not support this feature.

•

No number or an incorrect one has been entered for the send service centre.

Enter the number (

p. 70).

SMS text is incomplete

•

The phone's memory is full.

Delete old SMS messages.

•

The network provider has not yet sent the rest of the SMS.

You have stopped receiving SMS messages

Call divert has been activated for

All calls

Change call divert (

p. 33).

The SMS is played back

•

The "display call number" service is not activated.

Ask the network provider to enable this feature (subject to a fee).

•

Your mobile phone operator and SMS service provider are not working in partnership.

Obtain information from your SMS service provider.

•

The phone is not registered with the SMS service provider.

Send an SMS to register the phone for receiving SMS.

Calling Line Identification permanently withheld (CLIR) or Calling Line Identification not
activated.

Error occurred while sending SMS.

Connection to SMS service centre failed, see self-help.

Summary of Contents for COMFORT 5 IP flex Series

Page 1: ...Gigaset E380A Care LUG CH en A31008 N2535 R102 1 4U19 Cover_front_c fm 1 14 20 E380A Care You can find the most up to date user guide at www gigaset com manuals ...

Page 2: ...net VoIP 28 Provider specific functions network services 31 Call lists 37 Message lists 38 Directories 40 Local handset directory 40 Network directories 44 Gigaset net directory 46 Answer machine 48 Local answer machine 48 Network mailbox 53 Set fast access for the answer machine 54 Additional functions 55 Automatic SOS alarm call 55 Calendar 57 Timer 59 Alarm clock 60 Room monitoring 60 ECO DECT ...

Page 3: ...andset 87 System 94 Internet telephony VoIP 98 Web configurator 101 Appendix 117 Questions and answers 117 Service Customer Care 121 Manufacturer s advice 122 Technical data 125 Display icons 127 Menu overview 129 Index 132 Open Source Software 139 Not all functions described in the user guide are available in all countries or from all network providers ...

Page 4: ...set phone directory call lists etc Making calls over the Internet Connect the phone to a router Plug the network cable into a LAN port on your router Register the phone with your internet telephony provider IP With this connection you can use the alarm call function on the phone make calls over the Internet use the other functions on your Gigaset phone directory call lists etc Making calls using t...

Page 5: ...Gigaset E380A Care LUG CH en A31008 N2535 R102 1 4U19 overview_1_GO fm 1 14 20 Template Go Version 1 01 07 2014 5 2 4 10 1 6 9 8 5 11 12 13 7 INT 1 Calls SOS 3 A E380A Care ...

Page 6: ...l flash Press and hold 8 Microphone 9 Star key Switch the ringtone on off Press and hold Open the table of special char acters switch from pulse dial ling to tone dialling Press briefly 10 Key 1 Select answer machine network mailbox Press and hold 11 Control key Menu key p 19 Open a menu navigate in menus and entry fields access functions 12 Talk key Handsfree key Accept call dial number displayed...

Page 7: ... the handset for use Connecting the base to the mains power supply Fixed line network telephony Connecting the base to the analogue telephone network Internet telephony IP Connecting the base to a router Setting up an IP account Press the Message key on the handset or use the web configurator on a PC tablet www gigaset config com This connection is required to make automated alarm calls using the ...

Page 8: ...re base station and your smartphone are in the same network Load the Gigaset smart care app onto the smartphone From the screen menu of the smart care app select any alarm scenario In Notification channels click the switch for Alarm Call Follow the app instructions Gigaset smart care operating instructions Gigaset GO functions Connect the base to a router Download apps onto your smartphone e g Gig...

Page 9: ...nformation or Talk key or Handsfree key End call key to Number letter keys Control key rim centre Message key Recall key Star key Hash key OK Back Select Change Save Display keys use to select Settings OK Telephony OK Auto Answer Change on Step Follow this procedure When in idle status press the centre of the control key The main menu opens OK Navigate to the icon using the control key Select OK t...

Page 10: ...cated on the device Whilst charging the power socket must be easily accessible Use only the cables supplied for fixed line and LAN connection and connect these to the intended ports only Remove faulty devices from use or have them repaired by our Service team as these could inter fere with other wireless services Do not use the device if the display is cracked or broken Broken glass or plastic can...

Page 11: ...rom the charging cradle again Disconnect the power adapter from the mains power supply Press the release button Pull out the plug The base station and charging cradle are designed for use in closed dry rooms within a temperature range of 5 C to 45 C Position the base on a level non slip surface at a central point in the flat or house The device s feet do not usually leave any marks on surfaces How...

Page 12: ... the batteries could be destroyed or the batteries could explode The device could also malfunction or be damaged as a result of using batteries that are not of the recommended type Insert the batteries for correct direction see diagram Fit the battery cover from the top Press the cover until it clicks into place To re open the battery cover Insert a fingernail behind the notch at the top of the co...

Page 13: ...trol key until the desired language is highlighted on the display e g Francais press the key on the right directly underneath the display to activate the language To revert to idle status Press and hold the End call key Base station Connecting to the mains power supply Insert the power cable of the power adapter into the upper connection socket at the rear of the base station Pushboth cablesintoth...

Page 14: ...front of the base station lights up paging key You can now make calls over the landline or Internet and you can be called The phone is connected to the Internet An answering machine in the base station is set with a pre recorded announcement in answer and record mode For the Internet connection A router or connection in the home network and an IP account with an Internet provider For Internet tele...

Page 15: ...Support Server It will send the following device specific information daily Serial number item number MAC address Private IP address for the Gigaset in the LAN its port numbers Device name Software version On the support server this information is linked to the existing device specific information Gigaset net phone number System related device specific passwords Further information about the data ...

Page 16: ...h entry using OK Message on successful transfer Your IP account is registered at your provider The fixed line network connection is assigned to the handsets as a send connection Please change the send connection to make calls over the Internet Select IP Account IP 1 IP 2 IP 3 IP 4 IP 5 Back OK If no Internet connection can be established a corresponding error message will be generated For more inf...

Page 17: ...as a receive connection and can be assigned to several end devices It may only be assigned to one answer machine as a receive connection Default assignment All configured connections are assigned to the handsets and answer machine 1 as receive connections on delivery The fixed line network connection is assigned to the handsets as a send connection If you have no fixed line network connection no s...

Page 18: ...connection IP 1 IP 6 Gigaset net Fixed Line Change assignment Use to select the desired connection use to select Yes or No Yes calls to this connection will be diverted to the handset answer machine Save Your phone is now ready for use INT 1 Receive calls for IP 1 Yes Receive calls for Gigaset net Back Save Only one receive connection can be assigned to one answer machine One connection can only b...

Page 19: ...on the control key or for press the centre of the control key In idle status In submenus selection and entry fields Switch on When the handset is switched off press and hold the End call key Switch off When the handset is in idle status press and hold the End call key If a call is indicated on the handset the keypad automatically unlocks and you can accept the call It then locks again when the cal...

Page 20: ...of functions depending on the operating situation Display key icons p 128 Open the directory Open the list of available online directories Press and hold Mute the microphone Initiate an internal consultation call Adjust the loudspeaker volume for receiver and handsfree mode This setting can result in harm to health in persons with a normal hearing ability and is only intended for persons with a he...

Page 21: ... shown in large font and highlighted in orange To access a function use the control key to select a function OK Return to the previous menu level Press the display key Back or Press the End call key briefly Returning to idle status Press and hold the End call key Confirm selection using OK or press the centre of the control key One menu level back using Back Change to idle status Press and hold Sw...

Page 22: ...ring letters characters Multiple letters and numbers are assigned to each key between and and the key As soon as a key is pressed the possible characters are displayed at the bottom of the display The selected character is high lighted Selecting letters numbers Press the key briefly several times in succession Switch between lower case upper case and number entry mode Press the hash key When editi...

Page 23: ...alk key the redial list is opened use to select an entry press the Talk key If a name is displayed View the number is displayed use to browse numbers if necessary when the desired number is reached press the Talk key Managing entries in the redial list Briefly press theTalk key the redial list is opened use to select an entry Options possible options Information for Calling Line Identification p 3...

Page 24: ...all is indicated by ringing by a display on the screen and by the flashing Talk key Accept a call Press the Talk key If Auto Answer is activated Remove the handset from the charging cradle Forward to the answer machine for calls to the fixed line number Switch off ringtone Silence the call can be accepted for as long as it is shown on the display The call lists can be displayed directly by pressin...

Page 25: ...tion tellows is specified as the source Information about the call number Calls with tellows score 7 9 are not shown at all or are only signalled visually depending on your SCB settings Accepting rejecting call waiting A call waiting tone indicates a call during an external call The number or the name of the caller is displayed if the phone number is transferred Reject a call Options Reject waitin...

Page 26: ...have been connected back to external participant use to swap between both participants The other participants end the conference call using the End call key Multiple handsets have been registered to the base station p 81 Internal calls to other handsets registered to the same base station are free of charge You hear the busy tone if there is already an internal connection The handset being called ...

Page 27: ...ccept the internal call End your current call The internal call is indicated in the usual way You can accept the call During a conversation Handsfree mode Activating deactivating handsfree mode during a call when establishing a connection and when listening to the answer machine Press the handsfree key Call volume Applies to the current mode handsfree receiver or headset if the handset has a heads...

Page 28: ... Use to enter the number The number is dialled approximately 3 5 seconds after the last digit is entered Selecting a connection at each call Use to enter the number Press the Talk key Use to select the connection Dial The phone is connected to the Internet VoIP via a provider At least one VoIP account has been set up p 98 VoIP via Gigaset net The phone has been registered to Gigaset net p 99 Send ...

Page 29: ...key Reject a call Press the End call key Diverting a call to answer machine Options Divert to AM Call transfer Connecting an external call to a VoIP connection with a second external participant depending on the provider Use the display key Ext Call to establish an external consultation call Use to enter the number of the second participant The active call is placed on hold The second participant ...

Page 30: ...te ECT Transferring a call You are making an external call via a VoIP connection and wish to transfer the call to another external participant The external call is held in the same way as it is during call transfer Press the End call key during a conversation or before the second participant has answered The feature is supported by the network provider use to select Select Services OK Transfer ECT...

Page 31: ... conference calls These are made available during an external call either as an option or by using a display key e g Ext Call Conference Calling Line Identification During a call the caller s number is transferred CLI Calling Line Identification and may be displayed on the recipient s display CLIP CLI presentation If the caller s number is withheld it will not be displayed to the recipient The cal...

Page 32: ...g caller hears the busy tone Accept the waiting call Accept Once you have accepted the waiting call you can switch between the two callers Call swapping p 35 or speak to both simultaneously Conference p 36 Activating deactivating call waiting use to select Select Services OK Call Waiting OK then Call waiting is activated or deactivated for all registered handsets use to select Select Services OK A...

Page 33: ...ernally Diverting calls to an external connection use to select Select Services OK Call Divert OK use to select receive connection OK then use to select Select Services OK Ringback Off OK You will receive a confirmation from the telephone network Press the End call key You can only activate one ringback at a time Activating a ringback will automatically cancel any ringback that is already active T...

Page 34: ...indicated on handset INT 1 Set the time for call divert When use to select the time for call divert All Calls Calls are diverted immediately No Answer Calls are diverted if no one accepts the call within several rings When Busy Calls are diverted if the line is busy Activate Send Diverting calls may incur additional costs Please consult your network provider use to select Select Services OK Call D...

Page 35: ...irst caller is reactivated or Press the End call key a recall to the first participant is initiated Call swapping Switching between two calls The other call is placed on hold During an external call dial the number of a second participant consultation call or accept a waiting caller the display shows the numbers and or names of both call participants the current participant is marked with Use the ...

Page 36: ...n hear one another and hold a conversation with one another Return to call swapping End Conf You will be reconnected to the participant with whom the conference call was initiated End call with both participants Press the End call key Each of the participants can end their participation in the conference call by pressing the End call key or hanging up Call protection No incoming calls are indicate...

Page 37: ... Opening the call list Calling back a caller from the call list use to select Call Lists OK use to select list OK use to select entry Press the Talk key Additional options use to select Call Lists OK use to select list OK possible options Via the display key Calls use to select the list OK Via the menu use to select Call Lists OK use to select the list OK Via the Message key missed calls Press the...

Page 38: ...issed calls list in the SMS message list in the missed alarms list Display messages Press the Message key Messages lists that contain messages are displayed Mailbox is always displayed The number of new messages is shown in brackets use to select a list OK the calls or messages are listed Network mailbox The network mailbox number is dialled The icon for the network mailbox is always displayed pro...

Page 39: ...nt setting for the select message type flashes in the entry field e g 0 use to set the action for the arrival of new messages confirm selected setting with OK or return to idle display without making changes Back Messages on the network mailbox missed calls new SMS Messages on the answer machine The Message key flashes The Message key does not flash Gigaset GO The telephone will send a notificatio...

Page 40: ...me Office or Mobile Use to enter a number Enter more numbers Use to toggle between the entry fields Tel 1 Type Tel 2 Type Tel 3 Type Use to enter a number Anniversary use to activate deactivate Anniversary use to enter date and time use to select type of alert Visual only or a ringtone Caller Melody VIP use to select the ringtone that will indicate a call from the participant if a Caller Melody VI...

Page 41: ...y OK Deleting entries Delete the selected entry use to select an entry Options Delete entry OK Delete all entries Options Delete all OK Yes Setting the order of the directory entries Directory entries can be sorted by first name or surname Options Sort by Surname Sort by First Name If no name was entered the default telephone number is shown in the surname field These entries appear at the beginni...

Page 42: ...he next entry after successful transfer Press Yes or No From a public online directory or classified directory The sending and receiving handset must both be registered to the same base station The other handset and the base station are able to send and receive directory entries An external call interrupts the transfer Sounds are not transferred Only the date is transferred for an anniversary Both...

Page 43: ...e directory Options Copy all OK to Internal OK use to select the receiving handset OK the entries are copied one after the other Copying directory entries from a smartphone Gigaset GO Further information is available at www gigaset com contactspush The phone is connected to the Internet The Gigaset ContactsPush app has been installed on the smartphone ...

Page 44: ...a Use to switch between the entry fields Search then Searching for a telephone number Enter name and town city Searching for a name reverse search Enter the number The network directory is configured from the Web configurator Calls to the network directory are always free of charge Name category use to enter the name or the category max 30 characters Town city The names of towns cities most recent...

Page 45: ...ch Search result hit list The first entry found is displayed The consecutive number of the entry displayed and the hit number is visible at the top right e g 1 50 Scroll through the list Display the full entry View all entry information is displayed in full use to scroll through the entry Refine search criteria and restrict hit list Options Refine Search OK p 44 Start a new search Options New Sear...

Page 46: ...ayed containing all the names that begin with the specified character string The consecutive number of the marked entry and the hit number is visible at the top right e g 1 5 Use to scroll through the hit list No matching entry found Start a new search New Changesearch criteria Change thedefinednameiscopied Change or extend name Repeat search Too many matching entries no hit list Start a refined s...

Page 47: ...ory Use to select participant in the hit list Press the Talk key or Enter number directly in idle status Use to enter a Gigaset net number including 9 Press the Talk key or From the local directory Briefly press Use to select a Gigaset net phone number Press the Talk key Editing and deleting your own entry Press and hold Gigaset net OK Options Own Details OK The Gigaset net number and the current ...

Page 48: ...and one or more receive connections have been assigned to the answer machines Each answer machine only accepts calls that are addressed to one of its receive connections and can only be operated using handsets to which at least one of its receive connections has been assigned Receive connections can be set up using the Web configurator Answer record The caller hears an announcement and is able to ...

Page 49: ...dy been played back is displayed as a new message again The key on the handset flashes Copying the phone number from a message to the directory Options Copy to Directory complete entry using To delete a single message Press Delete or key Delete all old messages Options Delete old list OK Yes Picking up a call from the answer machine You can pick up a call while the answer machine is recording or i...

Page 50: ...er telephone e g hotel mobile phone Switching on the answer machine Call the telephone connection and let it ring until the announcement Please enter PIN approx 50 seconds use to enter the telephone s system PIN within 10 seconds the answer machine is switched on the remaining memory is announced messages are played back Checking the answer machine Call the telephone connection during the announce...

Page 51: ...at the last 5 seconds of the message playback During message playback Delete current message Change the status of a previously played back message to new The next message starts to play The remaining memory is announced at the end of the last message The answer machine will terminate the connection under the following circumstances The entered system PIN is incorrect There are no messages on the a...

Page 52: ...ne if more than one answer machine is available OK Yes Once the announcement has been deleted the relevant pre recorded announcement is used again Setting recording parameters use to select Answer Machine OK Recordings OK then The following apply when setting is Automatic No new messages available a call will be picked up after 18 seconds New messages available a call will be picked up after 10 se...

Page 53: ...xed line network connection use to enter or amend the network mailbox number Save use to select Answer Machine OK Language OK use to select your language Select selected Set German OK Set French OK Set Italian OK Fixed line network connection The network mailbox has been requested from the network provider The network mailbox is automatically called via the corresponding connection An automatic ar...

Page 54: ...cific A different answer machine can be assigned to key on each registered handset The answer machine for the handset s receive connections are offered e g Net AM Fixed Line Mailbox IP1 Return to idle status Press and hold the End call key Network mailbox If no number has yet been saved for the network mailbox use to make a change in the line Network Mailbox use to enter the number of the network ...

Page 55: ...y call being sent The participant called is displayed The person receiving the emergency call hears the emergency call message This is an emergency call Please press key 5 in order to accept the emergency call The party called presses key 5 You can speak to one another Alarm call enabled The display key SOS is shown in red on a white background Alarm call not enabled A question mark on a red backg...

Page 56: ... alarm call by mistake you can cancel it Briefly press the End call key Setting up an alarm call To be able to use the function you must save the alarm numbers and activate the alarm call function Saving changing and deleting alarm call numbers Storing an alarm call number You use the smart care app to define the call numbers during installation and configuration of the Alarm Call routine Informat...

Page 57: ...r OK use to select desired day OK then When no more valid numbers are entered the alarm call function is disabled automatically Date and time have been set Switch on off Activation use to select On or Off Enter date Date the selected day has been pre set use to enter new date Enter time Time use to enter hours and minutes of the appointment Set name Text use to enter a description of the appointme...

Page 58: ...st 10 entries are stored The icon and the number of new entries are shown in the display The most recent entry appears at the top of the list Opening the list Press the Message key Missed Alarms OK use to browse through the list of any appointments or Each entry is displayed with the number or name date and time The most recent entry appears at the top of the list Delete an appointment anniversary...

Page 59: ...ng seconds are counted down At the end of the countdown the alarm is triggered Disabling repeating the alarm Display appointment details View The appointment settings are displayed Change appointment View Edit or Options Edit entry OK Activate deactivate appointment Options Activate Deactivate OK Delete appointment Options Delete entry OK Delete all appointments for a day Options Delete all Appoin...

Page 60: ... internal or external destination number is called as soon as a defined noise level is exceeded in the vicinity of the handset The alarm to an external number is cancelled after approximately 90 seconds You can answer the alarm using the Two Way Talk function This function is used to switch the loudspeaker of the handset located in the room being monitored on or off In room monitor mode incoming c...

Page 61: ... time of your handset For that reason place the handset in the charging cradle if necessary The room monitor is activated 20 seconds after switching on The answer machine for the destination number must be switched off After switching on Test sensitivity Test the connection if the alarm is being forwarded to an external number Room monitor is specified in the handset menu as function Baby Monitor ...

Page 62: ... contact with the handset via a low wireless signal During a call the transmission power automatically adapts to the distance between the base station and handset The smaller the distance to the base the lower the radiation To reduce the radiation further Reducing radiation by up to 80 Deactivate room monitor In idle status press the display key OFF Cancel the alarm During an alarm press the End c...

Page 63: ...tion will only be established for an incoming or outgoing call and the connection will be delayed by about 2 seconds In order that a handset can establish a wireless connection with the base station more quickly for an incoming call it must listen to the base station more often i e scan the environment This increases power consumption and reduces the standby and talk time of the handset When No Ra...

Page 64: ... blocked numbers is displayed possible options Transferring a number from a call list to the black list use to select Call Lists OK use to select Accepted calls Missed calls OK use to select entry Options Copy to Blacklist OK Transferring a caller number to the black list Copying a number to the black list during or directly after a call Press display key Block Call Yes During a call The number is...

Page 65: ... to enter all call numbers in the black list because the number of entries is limited You can set up the black list as a dynamic list When you do the oldest number is removed from the list when the list is full and a new number is entered Transferring block into the black list permanently Yes Cancel the block No No Protection All calls are indicated including from callers whose numbers are on the ...

Page 66: ...ters in length If the number of characters exceeds 160 the SMS is sent as linked SMS messages up to four individual SMS messages The remaining number of characters is shown in the top right corner of the display followed by an indication in brackets of which part of a linked SMS is currently being written Example 405 2 use to select Messaging OK SMS OK then Write an SMS New SMS OK use to enter SMS...

Page 67: ... message or Options Insert eMail address use to select a directory entry containing an e mail address OK Write text use to complete the SMS message Send Options Send OK use to enter the number of the e mail service if not entered Send the SMS is sent to the e mail service of the SMS send service centre The network provider supports this feature use to select Messaging OK SMS OK New SMS OK then Wri...

Page 68: ...d messages Open list use to select SMS OK Every entry in the list contains the number or name of the sender the send receive connection to which the SMS is addressed arrival date and time Functions of the incoming message list Reading and managing SMS messages Delete an entry Options Delete entry OK Delete all entries Options Delete List OK Yes Via the SMS menu use to select Messaging OK SMS Incom...

Page 69: ... The directory is opened automatically The number and name are copied If a birthday is entered on the vCard the date is copied to the directory as an anniversary If necessary edit the entry in the directory and save it You will return to the vCard automatically SMS notification Receive notifications of missed calls and or new messages on the answer machine Forward SMS to recipient of your choice O...

Page 70: ...g OK SMS OK Settings OK Service Centres OK use to select SMS service centre current send service centre Edit then Activate send service centre Active Send use to select Yes or No Yes SMS messages are sent via the SMS service centre For the SMS service centres 2 to 4 the setting only applies to the next SMS Enter the number of the SMS service SMS Service Centre Number use to enter the number Enter ...

Page 71: ...all is answered the SMS is lost To prevent this mute the first ring for all external calls In idle status the current setting flashes in the input field e g 1 then Activating deactivating the SMS function The settings you have entered for sending and receiving SMS messages e g the numbers of the SMS service centres and the entries in the incoming and draft lists are saved even after deactivation t...

Page 72: ...ry is full Delete old SMS messages The network provider has not yet sent the rest of the SMS You have stopped receiving SMS messages Call divert has been activated for All calls Change call divert p 33 The SMS is played back The display call number service is not activated Ask the network provider to enable this feature subject to a fee Your mobile phone operator and SMS service provider are not w...

Page 73: ...nt is set up with an Internet provider The incoming e mail server uses the POP3 protocol The name of the incoming e mail server and your personal access data account name password are stored in the phone Web configurator The icon is also displayed when you have new SMS messages If authentication of the telephone is carried out by the incoming e mail server via a secure connection TLS authenticatio...

Page 74: ... e mail server server is down or is not connected to the Internet Check settings in the Web configurator Try again later Currently not possible The resources your phone requires to make the connection are busy e g The permitted number of VoIP connections has already been reached One of the registered handsets is currently connected to the incoming e mail server Try again later Login failed Error w...

Page 75: ...s if necessary maximum 60 characters Return to inbox Back Deleting an e mail or Open message Options Delete OK Yes The e mail is deleted from the incoming e mail server use to select Messaging OK eMail OK use to select an e mail Read If the e mail does not contain any standard text the message eMail can t be displayed will briefly appear use to select Messaging OK eMail OK use to select an e mail ...

Page 76: ...page Settings Info Services The Gigaset net website is displayed Info Centre tab The page has an icon for every info service provided by Gigaset net e g weather horoscope and an icon for personal applications that you wish to add to your Info Centre Screensaver tab Info services for the screensaver Info Services Activating deactivating a service An info service is offered in the Info Centre of the...

Page 77: ...nfo Centre provides weather information Remove city from the list Click on the icon behind the city name Starting Info Centre selecting info services Use to select Additional Features Info Centre OK A list of available info services is displayed Use to select info service OK To access certain info services personalised services you have to log in with a user name and password Messages when loading...

Page 78: ... service Press the control key Return to the previous page Press the left display key Return to the Info Centre menu Briefly press the End call key Go offline Press and hold the End call key The handset returns to idle status Enter text Use to select a line The cursor flashes in the text field Use to enter text Close the entries using the right display key The data is sent Make a selection Use to ...

Page 79: ...rvice Press the Talk key The Info Centre page with this service this application is loaded and displayed Displaying information from the Internet as a screensaver Info services appear on the display approximately ten seconds after the handset returns to idle status Depending on the information feed selected a display key appears on the right of the screensaver To open further information Press the...

Page 80: ... The default setting for the screensaver Info Services is the weather forecast Changing default setting On the PC using your account on the Gigaset net server p 76 On the handset using the Info Centre Use to select Additional Features Info Centre Screensaver OK Use to select the info service OK Enter additional settings for the selected info service if required Save ...

Page 81: ...dset use to select Settings OK Registration OK Register Handset OK an available base station is sought Enter system PIN default setting 0000 OK Once registration is complete the handset returns to idle status The internal number of the handset appears in the display e g INT 1 If not repeat the procedure When a Gigaset handset is registered the base station transfers entries for the following onlin...

Page 82: ...s it switches to the base with the best reception Best Base Maximum possible number of handsets registered to the base station all internal numbers assigned The handset with the highest internal number is replaced by the new one If this is not possible because a conversation is being held on this handset for example the message No available internal number is given De register a handset that is no...

Page 83: ...d the names INT 1 INT 2 etc Each handset will automatically be assigned the lowest unassigned internal number The internal number is shown as the name of the handset on the display e g INT 2 You can change the names and the numbers of handsets The name must not exceed 10 characters in length the list of handsets is opened the current handset is highlighted with use to select a handset possible opt...

Page 84: ...er supply Press and hold the Registration paging key on the telephone base station min 3 secs the repeater is automatically registered Up to 2 repeaters may be registered The ECO DECT function Maximum Range is activated and the No Radiation function is deactivated The settings cannot be changed whilst the repeater is registered As soon as a repeater is registered it will appear in the repeater lis...

Page 85: ...etwork Access external line with use to enter or change access code max 3 digits VoIP Access external line with use to enter or change access code max 4 digits Rule For use to select when the access code should be dialled Call Lists The access code will only prefix numbers from a list list of answered calls list of missed calls SMS list answer machine list All calls The access code prefixes all nu...

Page 86: ...old the hash key a P appears in the display Switching temporarily to tone dialling Tone After dialling the external number or after establishing the connection Press the Star key briefly After the call ends pulse dialling is automatically reactivated Pause after Recall key 800 ms 1600 ms 3200 ms OK OK OK Dialling pause pause after access code 1 sec 2 secs 3 secs 6 secs OK OK OK OK ...

Page 87: ...guage press the right display key Display Screensaver A digital or analogue clock and info services can be selected to be displayed as a screensaver when in idle status use to select Settings OK Display OK Screensaver Edit on then The screensaver is activated approx 10 seconds after the display has changed to idle status End screensaver Press the End call key briefly the display changes to idle st...

Page 88: ...ervices on off The text information from the Internet that is set for the screensaver Info Services can be displayed as a scrolling message in idle status use to select Settings OK Display OK Info Ticker Edit on The text appears as soon as the telephone changes to idle status If a message is shown in idle status the info text is not displayed Large font Show text and icons in call lists and in the...

Page 89: ...y backlight on off when in idle status use to select Settings OK Display OK Backlight OK then Activating deactivating Auto Answer When set to Auto Answer the handset accepts an incoming call as soon as it is removed from the charging cradle use to select Settings OK Telephony OK Auto Answer Change on Regardless of the Auto Answer setting the connection ends as soon as you place the handset back in...

Page 90: ...which is the most comfortable profile for you and your caller use to select Audio Settings OK Acoustic Profiles OK Earpiece Profiles Handsfree Profiles OK use to select profile Select selected Earpiece Profiles High or Low default setting Handsfree Profiles Profile 1 default setting or Profile 2 Ringtones Ringtone volume Volume can be set at 5 levels or crescendo increasing volume use to select Au...

Page 91: ...ey Switching the alert tone beep on off Switch on an alert tone beep instead of the ringtone Press and hold the star key Press Beep within 3 seconds the following icon appears in the status bar Switching off the alert tone Press and hold the star key Switching advisory tones on off The handset notifies acoustically about different activities and statuses These advisory tones can be switched on off...

Page 92: ... digit key Dialling a number Press and hold the digit key the number is dialled immediately or Briefly press the digit key the number name possibly in abbreviated form is shown on the left display key press the display key the number is dialled Changing the digit key assignment Briefly press the digit key Change the directory is opened possible options There is no battery warning when the baby mon...

Page 93: ...se router SUOTA Software Update Over The Air If new firmware is available for the handset a message to this effect will be displayed Start the firmware update with Yes Start the firmware update manually Checking the firmware version Resetting the handset to the default settings Reset any individual settings and changes that you have made use to select Settings OK System OK Handset Reset OK Yes the...

Page 94: ... e g in vCards Some of these numbers are already preset Edit the number use to select switch entry field use to change entry position delete digit if desired use to enter digit Save Activating deactivating music on hold use to select Audio Settings OK Music on hold Change on The address of a time server in the Internet is stored in the phone The date and time are taken from this time server provid...

Page 95: ...m PIN if the system PIN differs from 0000 OK then Address type IP Address Type use to select Static or Dynamic With IP Address Type Dynamic The following fields show the current settings that the phone obtained from the router These settings cannot be changed With IP Address Type Static Enter settings for the following fields IP address IP Address use to enter the IP address overwrite current sett...

Page 96: ...of the base station e g in order to enter it in the router s access control list Check the MAC address on the handset the MAC address is displayed Return to idle status Back The phone is connected to the Internet i e connected to a router The phone is in idle status i e no calls are being made there is no internal connection between registered handsets and the menu is not open on any handset use t...

Page 97: ...he base station Press and hold the Registration Paging key on the base station At the same time reconnect the network cable to the base station Press and hold the key for at least 5 secs the base station is reset and the system PIN is set to 0000 Restarting the base station Restoring the phone to default settings When the settings are reset the date and time are retained handsets are still registe...

Page 98: ...dset Use to select Settings OK Telephony OK VoIP Wizard The process is the same as for the installation wizard see Set up Gigaset net Gigaset net is a VoIP service offered by Gigaset Communications GmbH All users of a Gigaset VoIP device can make calls over the Internet directly and free of charge to other Gigaset net users without setting up an account with a phone provider provider and without m...

Page 99: ...gned to each connection as send and or receive connections It may only be assigned to one answer machine as a receive connection Default assignment All configured connections are assigned to the handsets and answer machine 1 as receive connections on delivery The fixed line network connection is assigned to the handsets as a send connection If you have no fixed line network connection no send conn...

Page 100: ...on your provider Settings Management Local Settings activate Use Area Code Numbers for Calls via VoIP option Establish a connection automatically via the fixed line network if a call attempt via an IP connection fails Settings Telephony Number Assignment in Alternative Connection activate the Automatic fallback to fixed line option if a fixed line connection is available Define a dialling plan Set...

Page 101: ... of an error you can download them onto your phone again See the online help for theWeb configurator for a detailed description of the web pages and the required entries p 102 Start Web configurator Connecting to the Web configurator Establishing a connection via the phone s IP address Finding out the current IP address of the phone Briefly press the registration paging key on the base the IP addr...

Page 102: ...ne help opens in a separate window Searching in help Click inside the Help window Press Ctrl and F A search dialog opens PC tablet and phone are connected to the Internet The connection between the PC and the Web configurator is a local connection LAN connection The Internet is only accessed to establish the connection For your security you should change the default PIN p 113 Always end the Web co...

Page 103: ... Select from list Next If the provider does not appear in the list Select Other provider You must now enter the provider data yourself For help see page Settings Telephony Connections Enter the provider s access data Next The phone is registered with the provider If the provider has a network mailbox Enter the phone number The mailbox will be activated once you close the wizard If all outgoing cal...

Page 104: ...phone uses certificates to identify the server These certificates must be stored on the base Settings Network Security On this page you will find the Server certificates CA certificates lists with the certificates saved on the base The Invalid certificates list contains the certificates received from servers that have not passed the certificate check when establishing a connection and certificates...

Page 105: ...lls to your fixed line network connection in the displays of the registered handsets and in the call list Setting Dialling Mode and Flash time The flash time is set by default for operating the phone on the main connection You must change it if necessary if you connect the phone to a PABX see the user guide for your PABX Gigaset net The Gigaset net connection is preconfigured in your phone Your ph...

Page 106: ...ed line network connection as a fallback send connection You can activate the fixed line network connection on your phone as a fallback connection If a call attempt fails via VoIP IP connection or Gigaset net an attempt is automatically made without prompting to establish a connection via the fixed line network In Alternative Connection activate the Automatic fallback to fixed line option A fallba...

Page 107: ...adband voice codec G 722 works at the same bit rate as G 711 64 kbit s per speech connection but with a higher sampling rate You can use this to play back higher frequencies The speech tone is therefore clearer and better than with the other codecs High Definition Sound Performance G 711 a law G 711 μ law Excellentvoicequality comparablewithISDN The required bandwidth is 64 kbit s per voice connec...

Page 108: ...ine network If you choose an IP connection please make sure the provider supports calls to emergency numbers If the VoIP connection is deleted from the configuration the emergency call can no longer be made Access codes dialling plans when connecting to a PABX If your phone is connected to a PABX you may have to enter an access code for external calls outside line code e g 0 Save one access code e...

Page 109: ...information via the speech channel or as an SIP Info message Ask your provider which type of DTMF transmission it supports You can configure your phone in such a way that it attempts with each call to set the most suitable DTMF signalling for the current codec Automatic Or you can explicitly define the type of DTMF signalling Audio or RFC 2833 if DTMF signals are to be transmitted acoustically in ...

Page 110: ...default standard port number is set to 5004 5020 This setting only has to be changed if the port numbers are already being used by other participants in the LAN You can then specify other fixed port numbers or port number ranges for the SIP and RTP port If severalVoIP phones are operated on the same router with NAT it makes sense to use randomly selected ports The phones must then use different po...

Page 111: ...o Center and screensaver Info Services Activate info services for handsets Settings Info Services On this page you will be able to access the Gigaset net server and view your personal access data Directories Online Directory Select provider for online directory You can set the Display of caller s name option depending on the provider selected This means that the name of the caller is read from the...

Page 112: ...or all of it cannot be loaded onto the handset Transfer rules The directory entries from a vcf file that are loaded onto the handset will be added to the directory If an entry already exists for a name it will either be supplemented or a new entry for the name will be created The process will not overwrite or delete any phone numbers Contents of directory file vcf file The following data if availa...

Page 113: ...e base to registration mode to register more handsets to the base This setting corresponds to pressing and holding the registration paging key on the front of the base Activate or deactivate Eco Mode or Eco Mode Change the system PIN for your phone Activate and deactivate the LED for the registration paging key on the front of the base Activate or deactivate the display of VoIP status messages on ...

Page 114: ... for this server is stored in the base Settings Management Firmware Update Base Starting firmware update If a new version of the firmware is available this is downloaded to the base and the base is restarted A firmware update lasts approx six minutes The duration also depends on the bandwidth of your DSL connection Enabling disabling the automatic version check When the version check is enabled th...

Page 115: ...AC address for the base Version of the firmware currently loaded format aa bbb aabbbxxyyyzz Example 42 020 420200000000 V42 00 means that version 20 of the firmware is currently loaded on your base A list of the registered handsets Status Connections The page displays the currently available connections and their status aa Phone product variant bbb Firmware version xx Sub version yyyzz only signif...

Page 116: ... Audio p 107 Number Assignment p 106 Call Divert p 109 Dialling Plans p 108 Network mailboxes p 107 Advanced VoIP Settings p 109 Messaging Email p 110 Message Notification p 110 Call Notification p 110 Info Services p 111 Directories Online Directory p 111 Directory Transfer p 112 Management Date and Time p 113 Local Settings p 108 Miscellaneous p 113 Reboot Reset p 113 Save and Restore p 114 Firm...

Page 117: ...tional handset more than 6 DECT registrations Re register the handset The handset does not ring The ringtone is deactivated Activate ringtone Call forwarding is set Deactivate call forwarding The phone does not ring if the caller has withheld his number Activate the ringtone for anonymous calls The phone does not ring during a specific period or for certain numbers Check the time control for exter...

Page 118: ... time are not set Set the date time Internet telephony not possible No IP account has been set up Register the phone with your provider for Internet telephony Display shows Provider error registration failed Registration of the phone with your provider for Internet telephony has failed Repeat the process Check registration status in Web configurator if necessary Display shows No IP connection No I...

Page 119: ...h the phone via a secure http https Retry with http GO functions The smartphone display does not show the complete phone number and area code Country code and local area code are not set correctly Configuring settings With handset Settings Telephony Area Codes With Web configurator Settings Management Local Settings No events displayed on the smartphone e g missed call You have not selected a conn...

Page 120: ...ers that are similar to the standard settings Check new settings Open website Settings Telephony Connections the Status of the VoIP settings is displayed Test to see whether the original problem persists If the problem does persist carry out the next step Setting port forwarding on the router Details for enabling a port on the router example To enable the router to perform this port forwarding the...

Page 121: ... product purchaser is asked to submit a receipt which proves the date of purchase date from which the warranty period starts and the type of goods that have been purchased For questions about VoIP access please contact the respective service provider Warranty certificate for Switzerland The consumer customer is covered by a durability warranty against the vendor without prejudice to his claims for...

Page 122: ...aset com service for the address Any change to the rules governing burden of proof to the detriment of the customer is not connected with the above rules To redeem a warranty please contact our hotline Tel 0848 212 000 Exclusion of liability Your handset s display consists of pixels Each pixel consists of three sub pixels red green blue It may be the case that a sub pixel is missing or has a colou...

Page 123: ... Communications GmbHis certified pursuant to the international standards ISO 14001 and ISO 9001 ISO 14001 Environment Certified since September 2007 by TÜV SÜD Management Service GmbH ISO 9001 Quality Certified since 17 02 1994 by TÜV SÜD Management Service GmbH Disposal Batteries should not be disposed of in general household waste Observe the local waste disposal regulations details of which can...

Page 124: ...er supply 2 Remove the batteries and leave the battery compartment open 3 Allow the liquid to drain from the device 4 Pat all parts dry 5 Place the device in a dry warm place for at least 72 hours not in a microwave oven etc with the battery compartment open and the keypad facing down if applicable 6 Do not switch on the device again until it is completely dry When it has fully dried out you will ...

Page 125: ...ting time with 1 5 hours of calls per day hours 120 95 Charging time in charging cradle hours 8 No Radiation switched on off without display backlight in idle status When charging approx 1 5 W To maintain the charge status approx 0 5 W Standby approx 1 3 W During a call approx 1 4 W DECT standard Supported GAP standard Supported No of channels 60 duplex channels Radio frequency range 1880 1900 MHz...

Page 126: ...nt key several times Base station power supply 230 V 50 Hz Environmental conditions for operation 5 C to 45 C 20 to 75 relative humidity Dialling mode DTMF tone dialling PD pulse dialling 3 2 1 4 5 6 1 unused 2 unused 3 a 4 b 5 unused 6 unused 1 Space 2 Line break 1x 2x 3x 4x 5x 6x 7x 8x 9x 10x 1 a b c 2 ä á à â ã ç d e f 3 ë é è ê g h i 4 ï í ì î j k l 5 m n o 6 ö ñ ó ò ô õ p q r s 7 ß t u v 8 ü ...

Page 127: ...en if Maximum Range off Red no connection to the base station No Radiation activated white if Maximum Range on green if Maximum Range off Answer machine activated indicator flashes Answer machine is recording a message or is being operated by another internal participant Ringtone switched off Beep ringtone activated Keypad lock activated Battery charge status White between 11 and 100 charged Red l...

Page 128: ...ll to answer machine Icon Meaning Icon Meaning External call Internal call Establishing a call outgoing call Connection established No connection established connection terminated Reminder for appointment Reminder for anniversary Alarm call Countdown timer Answer machine is recording Icon Meaning Icon Meaning Alarm clock is activated display with alarm time Timer switched on display with countdown...

Page 129: ... all countries or from all network providers Handset Directory p 40 Call Lists p 37 All calls Outgoing calls Accepted calls Missed calls Answer Machine Play Messages Network Mailbox p 53 Answer Machine p 48 Activation p 48 Announcements Record New p 51 Play p 52 Delete p 52 Rec Advisory Msg p 51 Play Advisory Msg p 52 Del Advisory Msg p 52 Recordings p 52 Call Screening p 50 Network Mailbox p 53 S...

Page 130: ... Screensaver p 87 Info Ticker p 88 Large Font p 88 Colour Schemes p 89 Backlight p 89 Language p 87 Registration Register Handset p 81 De register Handset p 82 Select Base p 82 Telephony Auto Answer p 89 Area Codes p 94 IP Wizard p 15 Send Connections p 17 Rec Connections p 17 Dialling Mode p 84 Recall p 85 Access Code p 85 Black List Blocked Numbers p 64 Protection Mode p 65 System Handset Reset ...

Page 131: ...itional Features Info Centre p 76 Calendar p 57 Timer p 59 Baby Monitor p 61 One Touch Call p 24 Missed Alarms p 58 Select Services Next Call Anonym p 32 Call Waiting p 32 All Calls Anonym p 32 Transfer ECT p 30 Call Protection p 36 Ringback Off p 33 Messaging SMS New SMS p 66 Incoming p 68 Draft p 67 Settings Service Centres p 70 Status Report p 71 Notification p 69 eMail p 73 ...

Page 132: ...omatic answer 89 Automatic versions check 114 B Babyphone see Room monitor Base connect to mains power supply 13 connect to the Internet 14 overview 6 Base power consumption 125 Base settings change in Web configurator 113 Base station changing 82 changing the name 82 connecting to the PABX 84 restarting 97 restoring to default settings 97 setting 94 system PIN 97 updating firmware 96 Battery char...

Page 133: ...rator 101 Connections fixed line network 105 Gigaset net 105 IP 105 manage 105 status 115 Connections with the base station 82 Consultation call ending 35 external 35 internal 26 Contact with liquid 124 Control key 6 19 Correcting incorrect entries 22 Countdown timer 59 Customer Care 121 Customising info services 76 D Data protection 123 Data protection notice 15 Deactivating wireless module 63 De...

Page 134: ...update 96 update 114 Firmware update 93 Fixed line network connection 105 Flash time 85 G G 711 a law 107 G 711 μ law 107 G 722 107 G 722 broadband voice codec 107 G 726 107 G 729 107 Getting started 11 Gigaset E380A care features 4 Gigaset elements 14 111 register with 110 Gigaset GO 4 settings in web configurator 111 Gigaset net 98 105 call divert 33 Call Forwarding 109 calling a participant 47 ...

Page 135: ... 6 20 end call key 6 23 handsfree 27 hash key 6 menu 19 message key 6 on off key 6 paging key 6 recall key 6 star key 6 talk key 6 L LAN connection Outage 10 Language display 13 Language display 87 Large font 88 LGPL 139 Linked see SMS Liquid 124 List e mail notifications 73 SMS draft message list 67 SMS message list 68 Local area code 94 for VoIP calls 108 Lock unlock the keypad 19 Lower upper ca...

Page 136: ...Directory 23 Phonebook see Directory 23 Picking up a call from answer machine 49 Pin connections 126 Playing back announcement answer machine 52 Playing back messages 48 Power adapter 10 13 Power consumption 121 Preferred DNS server 95 Protection from calls anonymous 64 black list 64 time control 63 Pulse dialling 84 Q Questions and answers 117 Quick dial 23 54 R Radiation reducing 62 Radiation fr...

Page 137: ...n 69 SMS service centre changing the number 70 setting 70 Snooze mode alarm 60 Speaker 27 Speech pauses suppressing 107 Star key 6 Status bar 6 icons 127 Status information 115 Subnet mask defining 95 SUOTA 93 Switch on off alarm timer 59 Switching the ringtone on off 91 Symbols see Icons 127 System PIN changing 97 resetting 97 System settings securing 97 T Talk key 6 Technical data 125 Technical ...

Page 138: ...ather forecast display in idle status 80 Web configurator 14 configuration wizard 103 connecting with PC 101 de registration 102 DTMF signalling for VoIP 109 menu 116 registration 102 set up VoIP connection 105 wizard 103 Withheld number 31 Wizard for quick initial configuration 103 Writing SMS 66 Y Yellow Pages 44 All rights reserved Rights of modification reserved ...

Page 139: ...opy and distribute verbatim copies of this license document but changing it is not allowed This is the first released version of the Lesser GPL It also counts as the successor of the GNU Library Public License version 2 hence the version number 2 1 Preamble The licenses for most software are designed to take away your freedom to share and change it By contrast the GNU General Public Licenses are i...

Page 140: ... a certain library so that it becomes a de facto standard To achieve this non free programs must be allowed to use the library A more frequent case is that a free library does the same job as widely used non free libraries In this case there is little to gain by limiting the free library to free software only so we use the Lesser General Public License In other cases permission to use a particular...

Page 141: ...om the Library and can be reasonably considered independent and separate works in themselves then this License and its terms do not apply to those sections when you distribute them as separate works But when you distribute the same sections as part of a whole which is a work based on the Library the distribution of the whole must be on the terms of this License whose permissions for other licensee...

Page 142: ...ct code and or source code so that the user can modify the Library and then relink to produce a modified executable containing the modified Library It is understood that the user who changes the contents of definitions files in the Library will not necessarily be able to recompile the application to use the modified definitions b Use a suitable shared library mechanism for linking with the Library...

Page 143: ...his section to induce you to infringe any patents or other property right claims or to contest validity of any such claims this section has the sole purpose of protecting the integrity of the free soft ware distribution system which is implemented by public license practices Many people have made generous contributions to the wide range of software distributed through that system in reliance on co...

Page 144: ... To apply these terms attach the following notices to the library It is safest to attach them to the start of each source file to most effectively convey the exclusion of warranty and each file should have at least the copy right line and a pointer to where the full notice is found one line to give the library s name and a brief idea of what it does Copyright C year name of author This library is ...

Page 145: ...19 Cover_back_c fm 1 14 20 Template Go Version 1 01 07 2014 Issued by Gigaset Communications GmbH Frankenstr 2a D 46395 Bocholt Gigaset Communications GmbH 2019 Subject to availability All rights reserved Rights of modification reserved www gigaset com ...

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