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Appendix A Troubleshooting
This troubleshooting guide provides answers to some common problems which you may
encounter while installing or using GIGABYTE Wireless Adapters. Contact the GIGABYTE
Wireless Technical Support Team at
www.giga-byte.com
if you encounter problems not
mentioned in this section.
Problem: Cannot connect to an AP
Advice:
z
Make sure the SSID for the USB Adapter is the same as the Access Point.
z
Make sure the security settings are the same as that of Access Point. When WEP or WPA
encryption is enabled, check if the WEP or WPA keys for the USB Adapter and AP are the same.
z
Make sure if the MAC address of the Adapter is added in the AP Authorization Table.
Problem: Can connect to an AP but cannot connect to the Internet
Advice:
z
Make sure the security settings are the same as that of Access Point. When WEP or WPA
encryption is enabled, check if the WEP or WPA keys for the USB Adapter and AP are the same.
z
Make sure the network configuration (IP address, subnet mask, gateway, and DNS) of your
computer are correct.
z
Check the proxy server of the WEB browser is correctly set.
Problem: Poor link quality and signal strength
Advice:
z
Keep the Adapter away from microwave ovens and large metal objects to avoid radio
interference.
z
Keep the distance between the Adapter and the AP as close as possible.
Please check
www.giga-byte.com
for more complete and up to date troubleshooting tips.
