NeosTrack FAQ
Basic Settings
I do not receive a GPS signal on my NeosTrack.
In most cases, a GPS signal should be acquired within 1 minute of turning on
your NeosTrack in an open environment. In some cases, it may take up to 5
minutes to find your current position. For instance:
- The first time using NeosTrack
- Starting your NeosTrack after a long period of not using.
- If the NeosTrack has been relocated without using it (such as after traveling
by plane or train).
- The NeosTrack memory is mostly full. This can delay the start up procedure.
Please delete unneeded ride history from the NeosTrack and retry.
If it takes longer than 5 minutes to acquire a GPS signal, turn the device off,
make sure that you are in an open area, without tall buildings or trees around
you, then, retry turning the device on to restart the GPS signal search
procedure.
How can I set the time on my NeosTrack?
Make sure the daylight-saving time is in the correct setting. Go to menu
(Setup>System>Time/Unit> Dlight Save) and adjust the daylight saving setting
per your time zone. When your NeosTrack acquires a GPS signal, the time
should set automatically.
My NeosTrack is frozen.
Press the bottom button (
) for 3 seconds to turn off the NeosTrack. If the
NeosTrack does not turn off, hold the bottom and right-side buttons (
/ / )
for a few seconds to reset your NeosTrack (*note: resetting the device will
delete all activites stored on the NeosTrack device).
My speed and distance data are incorrect.
Make sure you have the correct wheel size dimension entered in your
