Powerturn
13
Troubleshooting
5
Troubleshooting
Problem
Cause
Remedy
Door only opens and closes
slowly
Obstruction in travel path
X
Remove obstruction and check door leaf
for ease of movement
X
Have the door close completely once;
after detection of an obstruction the door
moves at a safe speed until the complete
closing procedure has been completed.
Closing safety sensor (SIS) soiled
X
Clean the closing safety sensor
X
Have the door close completely once;
after detection of an obstruction the door
moves at a safe speed until the complete
closing procedure has been completed.
Closing safety sensor (SIS) misaligned or
defective
X
Notify a service technician
Door opens and closes
constantly
Obstruction in travel path
X
Clear the obstruction
Light beams or reflections, e.g. reflective
floor, falling rain
X
Check detection field of movement
detector
Misaligned movement detector
X
Check detection field of movement
detector
Door only opens a crack
Obstruction in travel path
X
Remove obstruction and check door leaf
for ease of movement
Door does not open
Obstruction in travel path
X
Remove obstruction and check door leaf
for ease of movement
Movement detector misaligned or defective
(outside)
X
Check the movement detector, notify a
service technician if necessary
Emergency stop activated
X
Unlock emergency stop
“Night” operating mode
X
Select a different mode of operation
“Exit only” operating mode
X
Select “Automatic” operating mode
Door locked mechanically
X
Unlock the door
Electric strike does not release
X
Notify a service technician
Fire alarm active (only Powerturn F)
X
Press the Reset switch
Drive defective
X
Notify a service technician
Door does not close
After 4 min. of permanent
activation by the safety
sensor, the Powerturn/
Powerturn F automatically
closes the door
automatically in low-
energy mode)
Closing safety sensor (SIS) soiled
X
Clean the closing safety sensor (SIS)
Closing safety sensor (SIS) misaligned or
defective
X
Notify a service technician
Obstruction in travel path
X
Remove obstruction and check door leaf
for ease of movement
Movement detector triggers constantly
X
Check the movement detector, notify a
service technician if necessary
“Hold open” mode of operation
X
Select a different mode of operation
Current impulse push button function
controls
X
Terminate activation by activating the
push button again
Display programme switch
cannot be operated
Display programme switch is disabled
X
Activate key switch for release
Display programme switch defective
X
Notify a service technician
Display programme switch
displays
8 8
Connection between display programme
switch and control unit faulty
X
Notify a service technician
Display programme switch or control unit
defective
X
Notify a service technician
Display programme switch
is dark
Mains power failure
X
Check mains fuse
Connection between display programme
switch and control unit faulty
X
Notify a service technician
Display programme switch or control unit
defective
X
Notify a service technician
Display of fault messages
on the display programme
switch
Fault in the door system
X
Note fault messages. Up to 10 different
fault messages can occur in succession.
The display changes about every 10 seconds.
X
Notify a service technician
