Genicom GENUV MG-07.1, Manual, Page: 12 / 24

Genicom Co., Ltd. 2018-rev.1-SA.HAN
6. FAQ
Error item Check list
When power is not
turned on
Press and hold the power button for more than 3 seconds. A short push will not power up.
Please make sure that 9V battery is installed.
Make sure that the battery power is at least 7 V.
If it is below 7 V, the power is not turned on or the [batt] message is output.
When the screen is
dimmed
Please replace the battery. Depending on the voltage consumption of the battery, the screen
may become blurred.
When the [batt]
phrase is displayed
This indicates when the battery should be replaced. Please replace the battery.
When the measured
value is [0.0]
Check that the light source is on.
For UV index meters, measurements may be impossible on cloudy days.
Make sure that the incident surface of the sensor probe is perpendicular to the light source.
Check the detection wavelength range of the measuring instrument and the wavelength of the
light source.
The detection wavelength range can be found on page 4 of the manual and on the back of the
measuring instrument.
When the measured
value differs
depending on the
light source
Please check page 5 relative response curve.
Even if included in the measurement range, the output value may vary depending on the
wavelength of the light source.
The calibration light source information for the measuring instrument can be found on page 4.
When the measured
value is measured
low
In the case of a UV index meter, the measured value may be low or not measured on cloudy
days.
Make sure that the sensor measuring surface is positioned perpendicular to the light source.
If the angle is tilted, accurate measurements will not be made.
Check if there is foreign substance on the sensor measurement surface.
Foreign matter such as oil or dust can cause a decrease in light quantity.
When power is off
during use
If there is no input value for more than 90 seconds, the power is automatically turned off.
In this case, it is in normal operation.
※
If any problem occurs other than the above, please contact the sales company or A / S center.
7. A/S Request in Case of Product Failure
- Should any failure is found in product, please call the sales company or customer center for A/S.
- Product warranty period is 1 year from the date of procurement with no charge.
However, failure which is caused by user’s misuse or carelessness within warrant period or any failure
after the warrant period shall be chargeable for it’s A/S.
- Product inquiry and on-line customer service Tel : +82-42-862-3982, Fax : +82-42-862-2982
E-mail :
uvsensor@geni-uv.com Website : http://www.geni-uv.com
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