Platinum
Residential Gateway
Full Installation Guide
Page 1: ...Platinum Residential Gateway Full Installation Guide...
Page 2: ...s reserves the right to change modify transfer or otherwise revise this publication without notice Contents Models supported 3 Box Content 4 Button Overview 6 Port Overview 8 Installation 10 LAN Netwo...
Page 3: ...atinum 7880 Yes Models supported On the label at the back of your platinum as shown on page 5 you can look up your Platinum model In the table below you see a full overview of all the models Power 1 2...
Page 4: ...wer your Platinum Ethernet cable The Ethernet cable that is included will be used to connect your Platinum to your internet modem Not available on all models Box Content Power adapter Ethernet cable P...
Page 5: ...m of your Platinum as shown on page 9 It is important you keep one label somewhere safe as it contains information essential to configure your device You can place your spare label on page 23 The seco...
Page 6: ...wireless devices Reset button The reset button is located at the side of your Platinum This button enables you to reset and preform factory resets of your Platinum You can press this button with a sm...
Page 7: ...n Function Power Press the button Reset Press and release to reboot Factory Reset Press and hold for more than 5 seconds Once the LEDs start flashing release the button WPS Press and release to initia...
Page 8: ...ternet Power connector Telephone jacks USB 2 0 port LAN ports Internet port Power 1 2 3 4 1 2 Power connector Telephone jacks USB 2 0 port LAN ports Power button CATV connector 8 Platinum Platinum wit...
Page 9: ...Fiber port Access to this port is gained by removing the plastic cover Instructions for installing a SFP in this port can be found in the Appendix on page 22 WARNING This cover is only to be removed b...
Page 10: ...e device is powered on the LED indicates if this cable is connected properly or not shown page 18 Placement The Platinum has two placement options on a desk or mounted on a wall If desired it is possi...
Page 11: ...ied power adapter to your Platinum and then plug the adapter into an AC power socket The Platinum will now start up 3 Connect to your computer Connect your computer or laptop to one of the LAN ports a...
Page 12: ...LED indicates if the voice services is enabled and if the device The LED indicates if the voice services is enabled and if the device Installation 5 Connect to your television This step is only releva...
Page 13: ...your computer network settings are set to Use IPv4 Obtain an IP address automatically DHCP Obtain DNS server s automatically On a Windows computer choose Open Start Select Control Panel Select Network...
Page 14: ...in your browser If the connection is still not working please refer to the troubleshooting section as shown on page 20 On Mac OS Open System Preferences Click on Network Click on the Ethernet Adapter...
Page 15: ...um will begin to flash Follow the instructions on the network device e g modem printer to complete the connection 2 Manually Setting up WiFi manually requires two pieces of information 1 The SSID of y...
Page 16: ...e presented with a list of wireless networks that your computer has detected Choose the network which name matches the SSID on the back of your Platinum When prompted for the network security key the...
Page 17: ...the list of interfaces on the left If necessary switch Wi Fi on In the Network Name drop down box select the SSID that matches the SSID on the back of your Platinum When prompted for the WPA2 password...
Page 18: ...is initialising or a firmware upgrade is in progress Off Uplink cable disconnected On Internet connection established Flashing Internet connection initialising Off No connection established On Voice s...
Page 19: ...vity Description LAN Ports Green 1000 Mbps connection Yellow 100 10 Mbps connection Blinking Network activity On green CATV on signal received Off CATV disabled no signal received Not available on all...
Page 20: ...apter from the power socket Wait 1 minute and plug it back in LED is off There is a problem with the cable connecting your Platinum to your internet modem Make sure the cable either a fiber optic or E...
Page 21: ...d in the box as described on page 5 Safe operation Never look directly into the end of a fibre optic cable Use only the supplied power adapter and make sure the adapter is rated for use with the power...
Page 22: ...P port 3 Insert the SFP into the SFP port 4 Plug the patch cable into the SFP 5 Feed the patch cable through the cable guide It is essential that fiber optic cable is not pulled taut or put under stra...
Page 23: ...23 Place here your spare label Place here your spare label Notes...
Page 24: ...2018 Genexis B V All rights reserved Rev 1 5 www genexis eu...
