GE
D
IRECTION
FQ091019, R
EVISION
2
V
IVID Q
N S
ERVICE
M
ANUAL
1-26
Section 1-10 - Customer Assistance
Section 1-10
Customer Assistance
1-10-1
Contact Information
If this equipment does not work as indicated in this service manual or in the
Vivid q N User Manual
, or
if you require additional assistance, please contact the local distributor or appropriate support resource,
as listed below.
Prepare the following information before you call:
•
System ID and/or serial number.
•
Software version.
•
Date and time of occurrence.
•
Sequence of events leading to issue.
•
Is the issue reproduceable?
•
Imaging mode, probe, preset/application.
•
Media brand, speed, capacity, type.
•
Detailed description of any problem encountered.
•
Save secondary image capture, cine loop.
•
Where applicable, save the appropriate log files (by pressing <Ctrl F> [or <Alt D>]).
Remember to save the log files for each day on a separate floppy disk, labelled accordingly.
NOTE:
Restart the application before resuming clinical scanning.