DIRECTION 5854713-100, REVISION 2
VENUE FIT™ SERVICE MANUAL
7-4
Chapter 7 - Diagnostics/Troubleshooting
P R E L I M I N A R Y
-
Software medium’s part number
7-3-3
Request for Service (RFS)
To initiate an RFS,
1) From the side menu, select Service -> Insite.
2) Tap
Request For Service
.
This opens of the RFS screen which sends a service dispatch directly to GE Service after you fill in
the following information:
Mandatory fields are marked with a red asterisk:
•
Problem type
•
Problem area
•
Problem description
•
First Name
•
Last Name
•
Phone Number
After you have completed filling in all of this information, press
Submit
to initiate the Request for
Service.
Figure 7-8 Request for Service
7-3-4
Collect a ‘Trouble Image’ with Logs
If the system should malfunction, follow the procedure below to capture the log files.
This will collect a screen capture of the monitor, system presets and several log files in a date and time
stamped “.zip” file.
The log capture window, includes a menu box that contains:
•
a place to enter a description of the issue
•
a check box to indicate a System lockup
•
a choice to Export to a pre-formatted removable media or save to the Export directory D: drive (for
remote viewing through InSite).
Summary of Contents for Venue Fit
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