FAQ Guide
TruVision DVR 10
4-channel H.264 Digital Video Recorder
TM
Page 1: ...FAQ Guide TruVision DVR 10 4 channel H 264 Digital Video Recorder TM ...
Page 2: ...s need to be forwarded for remote access to TVR 10 2 How do I change the IP address on the TVR10 2 Usability 2 How do I playback video on a PC 2 Can I search playback by hours and minutes on a TVR 10 3 I want to search for motion events but I m having problems 3 The IR remote does not work why 3 Where do I get the TVR 10 player application so I can playback video on my PC 3 How do I acknowledge an...
Page 3: ...s and how are the record files organized 4 What is H 264 video compression 5 Maintenance 5 How can I reduce the risk of power surges from lightning strikes damaging my DVRs 5 Service and support 5 Where can I find the latest documentation 5 Where can I find warranty information on GE Security equipment 5 How do I return GE Security equipment for repairs 5 Does GE Security provide product training ...
Page 4: ...ion of the DVR See Service and support questions Q How many user accounts can I create on the TVR 10 A The administrator may create up to 15 user accounts Each user may have a unique passcode The same user name and passcode is also used for remote browser log in Q How do I install the browser software A If the TVR 10 is set up on a static IP address simply type the IP address of the DVR into the a...
Page 5: ...e to load the file onto the TVR 10 If you still can t update the firmware con tact technical support for assistance Network Q Does the TVR 10 support DDNS A Yes the TVR 10 supports Dynamic Domain Name Service DDNS through DynDNS website www dyndns com which is a free service Q What ports need to be forwarded for remote access to TVR 10 A As a default ports 80 and 8000 need to be forwarded in the r...
Page 6: ...rom the front panel A Log in to the DVR and select Utilities Select Alarm and click STOP Q What is variable and constant bit rate When would I use one over the other A Use of variable bit rate helps reduce file size which means that the HDD can store more days of re corded video and less data is needed to transmit over a network making the DVR more network friendly Q What PTZ protocols are support...
Page 7: ...annel Compatibility Q Will the TVR 10 work with an intrusion alarm system A Yes but there are limits The TVR 10 alarm relay output can be used to generate an alarm input to an intrusion alarm system Vice versa the intrusion alarm system can output an alarm as an alarm input to the TVR 10 to trigger video recording per camera Q What are the system requirements of the PC to run the Browser A Intel b...
Page 8: ...third party external surge protection devices you can use to reduce damage caused by lightning We strongly recommend that you use these devices with DVRs operating in a lightning prone geographical areas Service and support Q Where can I find the latest documentation A Go to our website www gesecurity com From the Customer Support menu select the Resource Library link After you register and log on...
Page 9: ...10 Frequently Asked Questions 6 Q Technical support A 888 GE Security 888 437 3287 toll free in the US Puerto Rico and Canada 1 503 885 5700 outside the toll free area or contact your local dealer www gesecurity com ...
