49-2000315 Rev. 3
21
TROUBLESHOOTING
TIPS
Troubleshooting Tips ...
Before you call for service
Problem
Possible Cause
What To Do
Oven not clean after a
clean cycle
Oven controls improperly set.
See the Care and Cleaning section.
Oven was heavily soiled.
Clean up heavy spillovers before starting the clean cycle.
Heavily soiled ovens may need to self-clean again.
Strong “burning” or
“oily” odor emitting
from the vent
This is normal in a new oven and will
disappear in time.
To speed the process, set a self-clean cycle. See the
Care and Cleaning section. This is temporary.
Excessive smoking
during broiling
Food too close to burner element.
Lower the rack position of the food.
Oven door will not open
when you want to cook.
The oven door is locked because the
temperature inside the oven has not
dropped below the locking temperature.
Allow the oven to cool below the locking temperature.
Burners do not light
Battery is weak/dead (cordless range).
Replace battery (see Replacing the 9V Battery).
Plug on range is not completely inserted
in the electrical outlet.
Make sure electrical plug is plugged into a live, properly
grounded outlet.
Gas supply not connected or turned on.
See the Installation Instructions that came with your range.
A fuse in your home may be blown or
the circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Burner parts not replaced correctly.
See the Care and Cleaning of the range section.
Burner slots near the electrode, or the
round lighter port on the oval burner,
may be clogged.
Remove the burners and clean them. Check the electrode
area for burned-on food or grease. See the Care and
Cleaning of the range section.
Food residue on electrode
Lightly polish flat tip of electrode with nail file or
sandpaper until shiny.
Top burners do not
burn evenly
Improper burner assembly.
Make sure the burner caps are seated correctly. See the
Care and Cleaning of the range section.
Burner slots on the side of the burner may
be clogged.
Remove the burners for cleaning. See the Care and Cleaning
of the range section.
Burner flames are very
large or yellow
Improper air to gas ratio.
If range is connected to Propane gas, contact the
technician who installed your range or made the
conversion.
Surface burners light
but bake and broil
burners do not.
Gas to the oven burners may have been
shut off.
The oven gas shut-off is located on the gas regulator near
the gas line attachment to your range. Locate it and flip
the lever.
My oven door glass
appears to be "tinted"
or have a "rainbow"
color.
The inner oven glass is coated with a
heat barrier to reflect the heat back into
the oven to prevent heat loss and keep
the outer door cool while baking.
This is normal. Under certain light or angles, you may see
this tint or rainbow color.
Drawer does not slide
smoothly or drags
The drawer is out of alignment.
Fully extend the drawer and push it all the way in. See the
Care and Cleaning of the range section.
Drawer is over-loaded or load is
unbalanced.
Reduce weight or redistribute drawer contents.
Lever is
shown closed.
PULL TO OPEN.
Sealed burner models
