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Before you call for service…
Troubleshooting Tips
Problem
Possible Causes
What To Do
Sparking sound persists
Be sure the knob is in the
•
Remove knob by pulling it straight off the stem and
after burner is turned off OFF
position.
check the bottom of the knob for any build-up of soil.
Occasional
Changing blower speed.
•
This is a typical electrical switching noise.
sparking sound
This is normal.
Burner flames very
Burner parts not replaced
•
See
Care and cleaning of the cooktop
section.
large or yellow
correctly.
Flames are uneven
Burner ports may
•
See the
Care and cleaning
section.
be clogged.
Flame setting may need
•
See
Flames too high or too low at the LOW setting
to be adjusted.
in this
Troubleshooting Tips
section.
Control knobs
Controls improperly set.
•
To turn from the
OFF
position, push the knob in
will not turn
and then turn. The knob can only be turned in a
counterclockwise
direction. When the knob is at any
other position, it can be turned in either direction
without being pushed in.
Fan does not work
Cord improperly connected
•
Check connections. Turn on power at the fuse box.
or power turned off.
Fan comes on
Grill is being used.
•
This is normal. The fan comes on automatically
automatically
when the grill is in use.
Poor venting
Clogged filter.
•
Clean filter per instructions.
House too airtight.
•
Open a window slightly to provide fresh air source.
Wall cap obstructed.
•
Remove blockage from exterior wall cap.
Wall cap damper door stuck.
•
Check exterior wall cap damper door for free movement
or obstruction.
Duct length exceeds
•
Reduce number of elbows to simplify duct run.
recommended 100
equivalent foot maximum.
Areas of discoloration
Food spillovers not cleaned
•
See the
Care and cleaning
section.
on the cooktop
before next use.
Water won’t boil
•
Cover pan with a lid.
•
Turn the downdraft fan
OFF
until the water begins
to boil.
Safety Instructions
Operating Instructions
Care and Cleaning
Tr
oubleshooting T
ips
Consumer Support
