GE Multilin 850, Instruction Manual, Page: 56 / 664

1–46 850 FEEDER PROTECTION SYSTEM – INSTRUCTION MANUAL
FOR FURTHER ASSISTANCE CHAPTER 1: INTRODUCTION
For Further Assistance
For product support, contact the information and call center as follows:
GE Grid Solutions
650 Markland Street
Markham, Ontario
Canada L6C 0M1
Worldwide telephone: +1 905 927 7070
Europe/Middle East/Africa telephone: +34 94 485 88 54
North America toll-free: 1 800 547 8629
Fax: +1 905 927 5098
Worldwide e-mail:
multilin.tech@ge.com
Europe e-mail: multilin.tech.euro@ge.com
Website: http://www.gegridsolutions.com/multilin
Repairs
The firmware and software can be upgraded without return of the device to the factory.
For issues not solved by troubleshooting, the process to return the device to the factory for
repair is as follows:
•
Contact a GE Grid Solutions Technical Support Center. Contact information is found in
the first chapter.
• Obtain a Return Materials Authorization (RMA) number from the Technical Support
Center.
• Verify that the RMA and Commercial Invoice received have the correct information.
• Tightly pack the unit in a box with bubble wrap, foam material, or styrofoam inserts or
packaging peanuts to cushion the item(s). You may also use double boxing whereby
you place the box in a larger box that contains at least 5 cm of cushioning material.
• Ship the unit by courier or freight forwarder, along with the Commercial Invoice and
RMA, to the factory.
• Customers are responsible for shipping costs to the factory, regardless of whether the
unit is under warranty.
• Fax a copy of the shipping information to the GE Grid Solutions service department.
Use the detailed return procedure outlined at
https://www.gegridsolutions.com/multilin/support/ret_proc.htm
The current warranty and return information are outlined at
https://www.gegridsolutions.com/multilin/warranty.htm