GE Monogram ZIP360NH Technical Service Manual Download

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ZIPS360NHSS
ZIPP360NHSS
ZIP360NH

GE Monogram® 36" Built-In French-Door
Refrigerator

Technical Service Guide

August 2016

GE Appliances

31-9259

GE Appliances

Louisville, Kentucky 40225

Summary of Contents for Monogram ZIP360NH

Page 1: ...ZIPS360NHSS ZIPP360NHSS ZIP360NH GE Monogram 36 Built In French Door Refrigerator Technical Service Guide August 2016 GE Appliances 31 9259 GE Appliances Louisville Kentucky 40225 ...

Page 2: ...ith its use WARNING To avoid personal injury disconnect power before servicing this product If electrical power is required for diagnosis or test purposes disconnect the power immediately after performing the necessary checks RECONNECT ALL GROUNDING DEVICES If grounding wires screws straps clips nuts or washers used to complete a path to ground are removed for service they must be returned to thei...

Page 3: ...s from F to C Installation 10 Door Alarm 10 Sabbath Mode 10 Installation 11 Water Line 11 Anti Tip Device 12 Secure Refrigerator to Cabinetry 12 Level Refrigerator 13 Connect Water Supply 13 Fresh Food Doors 14 Door Alignment 14 Adjust Door Swing 14 Door Bins 15 Fresh Food Doors 15 Vertical Mullion 16 Freezer Drawer 18 Drawer Closer 18 Main Drawer Slides 19 Upper Drawer Slides 19 Fresh Food 20 She...

Page 4: ...rost Cooling Operation 32 Adaptive Defrost Pre Chill Operation 32 Defrost Heater Operation 32 Dwell Period 32 Cabinet Bottom 33 Cabinet Bottom Component Locator 33 Toe Kick Installation 33 LUÀRZ DQG DQV 34 LUÀRZ 34 Fresh Food Fan 34 Freezer Fan 35 Condenser Fan 36 Drain Pan Fan 37 Thermistors and Sensors 39 Thermistors 39 Humidity Sensor 41 Cooling System 42 Machine Compartment 43 Cabinet Top Comp...

Page 5: ... 5 Water Valve Assembly 45 Inverter Compressor 46 Inverter 46 Main Board 47 Main Board Connector Locations 48 Diagnostic Mode 50 Schematic Diagram 51 Monogram Refrigerator Warranty 52 Index 53 ...

Page 6: ... shoes for all repairs Steel Toed Work Boot Electrically Rated Glove and Dyneema Cut Resistant Glove Keeper Dyneema Cut Resistant Glove Plano Type Safety Glasses Prescription Safety Glasses Safety Glasses must be ANSI Z87 1 2003 compliant Brazing Glasses Cut Resistant Sleeve s Step 1 Plan and Prepare Step 4 Apply LOTO device and lock Step 2 Shut down the appliance Step 5 Control discharge stored e...

Page 7: ... 2016 G 2015 F 2014 D 2013 A Brand Z Monogram Z I P P 3 6 0 N H A S S Configuration P French Door Bottom Freezer Engineering Digit 0 99 Model Year 2014 Handle Options SS Stainless case handle Door Panel P Professional S Stainless wrap panel or European No designation custom panel Installation I Built in Width 36 Dispenser D Ice and water dispenser N No dispenser Flush or Integrated 0 Flush inset 3...

Page 8: ... XVH RI ZDWHU OWUDWLRQ WKH icemaker produces OWHUHG LFH FXEHV 7ZR EDVNHWV SURYLGH DPSOH VWRUDJH IRU IUR HQ JRRGV 7KH WRS EDVNHW LV LQGHSHQGHQW IURP the lower basket and is able to fully extend Cooling is achieved through the use of a variable speed compressor and a single evaporator A fresh food IDQ DQG HOHFWULFDO GDPSHU UHJXODWH WKH DLUÀRZ LQWR WKH IUHVK IRRG VHFWLRQ 8SIURQW HOHFWURQLF FRQWUROV Z...

Page 9: ... Chg 9 25 oz Electrical Shock Hazard Death or serious injury can result from failure to follow these instructions 6HUYLFH E D TXDOL HG VHUYLFH WHFKQLFLDQ RQO Disconnect power before servicing this product Reconnect all grounding devices after service Replace all parts and panels before operating WARNING To avoid personal injury when servicing the condensing unit stand on a ladder which will give e...

Page 10: ...ours for the refrigerator to reach the temperature that has been set NOTE Setting the controls to OFF stops cooling but GRHV QRW VKXW RȺ HOHFWULFDO SRZHU WR WKH UHIULJHUDWRU 34 F 1 C 6 F 21 C 41 F 5 C 6 F 14 C Fresh Food Freezer Low High Temperature Range To change the temperature display between Fahrenheit and Celsius press Temp C F To turn the Door Alarm feature on press the pad RQFH 7KH 7 9 OLJ...

Page 11: ... be long enough to extend to the front of the refrigerator Allow enough tubing to accommodate the bend leading into the water line connection NOTE The only GE approved plastic tubing is supplied in the GE SmartConnect Refrigerator Tubing kits Do not use any other plastic water supply line because the line is under pressure at all times Other types of plastic may crack or rupture with age and cause...

Page 12: ...ll out on the end of the rod to make sure it is secure in the bracket 5 Locate the hole on the rod that is closest to the unit A hair pin cotter will be put through this hole to secure the rod If this hole appears to be WRR IDU DZD IRU D VQXJ W DJDLQVW WKH XQLW DGG WKH ZDVKHUV RQH DW D WLPH XQWLO WKH SLQ ZLOO W tightly into the hole 6 Align the straight section of the pin with the hole from the un...

Page 13: ...pening to shorten the opening Any attempt to raise the refrigerator more than 1 inch will damage the front leveling legs and the rear leveling wheels CAUTION Level Refrigerator Hex Nut Adjusts Rear Wheels Leveling Leg 1 Locate and bring tubing to the front of the cabinet 2 7XUQ WKH ZDWHU RQ WR ÀXVK DQ GHEULV IURP WKH line Run about a quart of water through the WXELQJ LQWR D EXFNHW WKHQ VKXW RȺ WKH...

Page 14: ... addition of heavy door panels may have caused the doors to move slightly out of alignment Check to be sure the top of the doors are evenly aligned with each other If necessary the doors may be adjusted up or down to align Add or remove shims as shown to adjust the right door only More shims are located in the machine compartment on the left side in the bag with the OWHU E SDVV SOXJ DQG PLQL PDQXD...

Page 15: ... 2 Using clamp plyers remove the closure spring from the actuator arm 3 Using a 3 16 in Allen wrench remove the bolt mounting the actuator arm to the door 4 Remove the actuator arm 5 Remove four T25 Torx screws to remove the actuator and hinge 6 The left door will need to have the pins extracted from the two pin connector to allow the door harness to be pulled though the hinge For door or hinge re...

Page 16: ... to ensure the main board is supplying voltage to the circuit The vertical mullion is located on the left fresh food door The mullion contains a heater which is supplied with 13 VDC from the main board Heater operation is regulated by the humidity sensor reading The vertical mullion heater is controlled by the main board software logic The main control board takes into account the percentage of ro...

Page 17: ... 17 Mullion Reinstallation When reinstalling the mullion ensure the mullion spring is seated in the recess of the door as shown in the image below ...

Page 18: ...not remove the eight 3 Phillips screws four per bracket holding the L brackets to the front drawer panel 3 The holes in the L bracket are key hole shaped Pick up on the drawer front to allow the screw heads to align with the larger opening of the bracket holes then pull drawer outward Freezer Drawer Tabs Fit Into Slots on Side Brackets Lift straight up until the tabs on the sides disengage from th...

Page 19: ...nt to obtain proper sealing of the drawer gasket to the cabinet frame It is not necessary to remove the slides to remove the evaporator cover The upper freezer drawer slide assemblies are mounted just above the main slides to the sides of the freezer interior with three Phillips screws per side The slide must be extended to expose the front and middle screws It is not necessary to remove the slide...

Page 20: ... door switches 2 Top mullion striker 3 Inlet air passages 4 HMI assembly 5 Vegetable pan slides 6 Deli pan slides 7 Return air passage 8 Lower LED lighting 9 Upper LED lighting 10 Fresh food thermistors 1 2 3 4 5 5 6 6 7 8 9 10 3 ...

Page 21: ...WV WKDW W IRRG VWRUDJH QHHGV To remove shelves Tilt shelf up at front then lift it up and out of the tracks on rear wall of refrigerator To replace shelves Select desired shelf height With the shelf front raised slightly engage the top lugs in the tracks at rear of the cabinet Then lower the front of the shelf until it locks into position Hook Bump and Hole Vegetable and Deli Glass Pan Cover Remov...

Page 22: ...s of nuts and bolts join the slides to the brackets Each slide will rest on two locating pins which aid installation of the new parts Fresh Food Lighting The LED lighting in the fresh food compartment are not replaceable by the consumer An authorized technician will need to replace the LED lighting Nine LED boards illuminate the fresh food section The top light shield conceals seven LED boards and...

Page 23: ...be pulled from the cabinet Upper and lower LED boards are mounted with two plastic retainer pins LED boards can be removed by squeezing in on the sides of the pins then pulling down on the board and disconnecting the three pin connector Diagnosing LED boards receive both a 13 VDC switched when a door is opened and 13 VDC constant voltages from the main control board Voltage can be checked at the L...

Page 24: ...elsius and Fahrenheit reset the ZDWHU OWHU DQG VHW WKH GRRU DODUP HMI Removal 1 Remove the light shield 2 Remove the light housing see the Damper Damper Removal section in this service guide 3 Score the silicone between the top of the HMI and the cabinet 4 Push the HMI back to release the HMI from the studs then pull down 5 Disconnect the connector HMI User Interface ...

Page 25: ...Freezer drawer slides 4 Upper basket slides 5 Icemaker diverter 6 Icemaker 7 FHPDNHU OO WXEH 8 Icemaker electrical connector 9 Evaporator cover 10 Freezer LED lighting 11 Freezer fan cover 12 Freezer thermistor 5 6 4 3 2 7 8 10 11 12 4 3 1 9 Freezer Interior Component Locator ...

Page 26: ...pen the freezer drawer 2 Lift up the back of the basket then slide the basket back until it clears the front hooks Ensure that the freezer drawer is fully closed after each opening to maintain normal operating performance Freezer Baskets The freezer LED lighting is located at the top front middle of the freezer compartment It is covered by a translucent plastic lens To remove the lens press in on ...

Page 27: ...emaker After the icemaker has been turned on again there will be a delay of about 45 minutes before the icemaker resumes operations The ice bucket is conveniently located in the upper freezer basket Occasionally ice cubes may spill out of the bucket Should the ice cubes fall to the bottom of the freezer they are of no concern they will sublimate away harmlessly NOTE In homes with low water pressur...

Page 28: ... defrost the water valve relay will not be energized The water valve will require input from the icemaker to energize the K3 relay 7KH LFHPDNHU UHOD ZLOO WXUQ RQ 0 2Ⱥ WLPH DIWHU WU LQJ WR OO WR PLQXWHV DIWHU WKH main board receives input from the icemaker Upon the completion of 20 seconds of continuous input from the icemaker to the K3 relay the K3 relay will WXUQ RȺ After receiving input from the...

Page 29: ...ps screws Evaporator Cover The freezer evaporator cover is located at the rear of the freezer compartment It is removable with the icemaker removed and all of the drawer slides left in place 1 Remove the seven Phillips screws where indicated 2 Release the icemaker connector and push in on the tabs on each side 3 Note the orientation of the icemaker connector for reassembly 4 Pull all the drawer sl...

Page 30: ...iner clips 3 Defrost heater 4 Evaporator thermistor 5 140 F safety TCO 6 Freezer fan assembly 7 Fresh food fan assembly 2 3 6 7 4 5 1 2 Evaporator Component Locator See the LUÀRZ DQG DQV section for more information on the freezer and fresh food fans ...

Page 31: ...t will be spliced in its place NOTE It is important to follow proper procedure for splicing wires New connections should use bell FRQQHFWRUV OOHG ZLWK D VLOLFRQH JUHDVH VXFK DV WR97X163 or equivalent Defrost Heater Safety Thermostat The defrost heater is a ceramic heater which has a resistance of 38 ohms and will receive 120 VAC from the main board during defrost Diagnosing J9 red J7 pin 9 orange ...

Page 32: ...perature using evaporator thermistor inputs Typically the evaporator thermistor will sense a temperature of 45 F within approximately 16 minutes When the thermistor senses 45 F the main control board will terminate the defrost heater operation The maximum defrost cycle heater on time is 35 minutes main control board time out The defrost system is protected by a safety over temperature thermodisc b...

Page 33: ...ssembly with the three screws provided and adjust to the desired height and tighten the screws A custom toe kick can be installed to match or complement the surrounding cabinetry Use the supplied toe kick as a template to cut the shape IMPORTANT The gap between the bottom of the refrigerator cabinet and the top of the toe kick must remain unobstructed for proper air circulation Toe Kick Installati...

Page 34: ... icemaker and to the right The air then circulates down and is pulled back though the bottom of the evaporator cover The fresh food fan utilizes a 12 VDC motor to circulate freezer air into the fresh food compartment through the fresh food air duct The fan is located above the right side of the evaporator and attached to the back wall of the freezer with two 1 4 in hex screws The evaporator cover ...

Page 35: ...fan speed and varies the length and frequency of the 13 6 VDC pulse The main control board monitors the speed of the motor and adjusts the PWM Freezer Fan Removal 1 Remove the freezer drawer front 2 Remove the evaporator cover 3 Disconnect the fan motor connector 4 Note the position and orientation of the fan blade 5 Pull straight out to remove the fan blade 6 Remove the two 1 4 in mounting screws...

Page 36: ...as far to the right as possible NOTE When moving the compressor take care not to kink or break refrigerant lines Condenser Fan The freezer fan uses four wire connections White Wire DC Common The white wire is the DC common wire used for testing During repairs DC polarity must be observed Reversing the DC polarity will cause a shorted motor and or board Red Wire Supply Each motor uses an internal e...

Page 37: ... pink J2 pin 3 white 4 12 VDC Freezer Fan Resistor Condenser Fan Resistor Condenser Fan Resistor Freezer Fan Resistor Drain Pan Fan The drain pan fan utilizes a 12 VDC motor to FLUFXODWH DLU XQGHU WKH FDELQHW 7KLV DLU ÀRZ DLGV the evaporation of defrost water held in the defrost drain pan The fan will operate at high speed when the sealed system is on and when the sealed V VWHP LV RȺ WKH IDQ ZLOO ...

Page 38: ... Duty 12 13 VDC FZ Fan Low 2143 RPM FZ Fan Med 2400 RPM FZ Fan High 6000 RPM max FF Fan Low 29 00 Duty Cycle 3 5 4 5 VDC FF Fan Med 35 00 Duty Cycle 4 5 5 VDC FF Fan High 41 50 Duty cycle 5 5 6 VDC Drain Pan Fan Hi 47 Duty Cycle 6 6 5 VDC Drain Pan Fan Lo 33 Duty Cycle 4 5 5 VDC ...

Page 39: ...e However the compressor does not run enough to bring the freezer down to 0 F At lower room temperatures the ambient thermistor alters the main control board s calculations for the target temperature The main control board then runs the compressor at higher speeds to get the freezer as well as the fresh food to an acceptable temperature If the external thermistor is not functioning the main contro...

Page 40: ...OTE It is important to follow proper procedure for splicing wires New connections should use bell FRQQHFWRUV OOHG ZLWK D VLOLFRQH JUHDVH VXFK DV Part WR97X163 or equivalent Fresh Food Thermistors The fresh food section has two thermistors FF1 and FF2 Both thermistors are located behind the left drawer Two Philips screws hold the cover that secures the thermistors Diagnosing The FF1 and FF2 thermis...

Page 41: ... the main board approximate operating voltages can be read at the J1 J5 and J14 connectors J1 pin 5 brown J14 pin 4 white 5 VDC Any voltage higher than 4 VDC or lower than 1 VDC indicates a failed humidity sensor and can be checked at J5 pin 6 yellow J14 pin 4 white 1 3 6 VDC NOTE There is no resistance check for the humidity sensor Humidity Sensor Removal 1 Remove one Philips screw same screw whi...

Page 42: ...Loop Process Tube Suction Line Muffler Auxiliary Condenser Hot Wall Condenser Foamed in place Process Tube Suction Line 0XȼHU Condenser Dryer Suction Tube Evaporator Condenser Loop Capillary 0XȼHU Discharge Compressor Inverter Hot Wall Condenser Auxiliary Condenser Approximate location of inverter Foamed in place Cooling System ...

Page 43: ...VV SOXJ WR WKH icemaker valve through the icemaker supply line also built into the cabinet then to the icemaker 1 Fresh Food Door Closures 2 Actuator Arms 3 Ambient Sensor 4 Humidity Sensor 5 Filter Head Assembly 6 Water Filter 7 Water Valve Assembly 8 Water Supply Tube 9 Icemaker supply line 10 Main Board Enclosure 11 Inverter 12 Compressor 13 Condenser Coil 14 Condenser Fan 2 2 4 3 1 6 10 11 12 ...

Page 44: ...Q WKH United States visit our Website at GEAppliances com or call GE Parts and Accessories 800 626 2002 Customers in Canada should consult the yellow pages for the nearest Mabe Service Center Filter Cartridge Installation 1 Raise the grille panel at the top of the refrigerator 2 Remove the old cartridge by slowly turning it to the left A small amount of water may drip down Do not pull down on the ...

Page 45: ...ve three Philips screws securing the OWHU head assembly to the cabinet 4 Turn the assembly slightly to the left to access the nut for the supply line 5 Remove the supply line from the isolation valve using a 1 2 in wrench The water valve assembly is made up of an isolation valve and dual valve One side of the valve is not used and has a plug on the unused port Water Valve Assembly Removal 1 Follow...

Page 46: ...0 VAC to the compressor will permanently damage the unit It is not possible to start the compressor without an inverter NOTE Some voltmeters will not be able to read voltage output or frequency from the inverter and it is not recommended that it be measured The inverter receives commands from the main control board The main control board will send a PWM run signal from the J15 connector of between...

Page 47: ...he main board controls all the functions of the refrigerator The board is supplied with 120 VAC on J11 and will deliver AC and DC voltage to operating components Voltage checks can be made at the connectors on the board Main Board Removal 1 Unclip the inverter AC harness from the left of main board enclosure 2 Remove three Philips screws Main Board ...

Page 48: ... 48 Main Board Connector Locations J4 J3 J14 J2 J1 J5 J13 J15 J10 J9 J8 J11 J7 ...

Page 49: ...nications J4 2 13 2 VDC J4 3 Board DC Ground J4 4 Open J4 5 Open J5 1 Drain pan fan 13 2 VDC J5 2 Open J5 3 FF and deli pan LED lighting J5 4 Open J5 5 5 VDC output to ambient thermistor J5 6 Humidity sensor input J7 1 120 VAC output to icemaker J7 2 Icemaker Fill tube heater J7 3 120 VAC output icemaker water valve J7 4 Open J7 5 Open J7 6 HIW DQG ULJKW Ⱥ GRRU RSHQ 9 LQSXW J7 7 Freezeer drawer op...

Page 50: ...un Time Sealed system on 100 of the time Times out after 1 hour Cannot be entered if UHIULJHUDWRU LV VHW WR RȺ 1 3 Pre chill Test Starts pre chill mode Unit returns to normal on its own Cannot be entered if UHIULJHUDWRU LV VHW WR RȺ 1 4 Defrost Test Toggles the defrost cycle See Note 2 below Must press again to turn KHDWHUV RȺ DQQRW EH entered if refrigerator LV VHW WR RȺ 6HH Note 2 below 1 5 Main...

Page 51: ... BUS 13 6 VDC GND SOME OF THE LOW VOLTAGE DC CONNECTOR LABELING ON THIS MODEL MAY DEFFER FROM OTHER MODELS THE FUNCTION AND DIAGNOSTICS FOR THESE CONNECTORS ARE IDENTICAL FOR ALL MODELS HUMIDITY SENSOR MULLION HEATER 2 MODEL ID BLUE 7 MULLION HTR J5 1 PAN FAN 3 FF DELI PAN LED EN 5 5 VDC 6 HUMIDITY 5 VDC J 14 1 AMBIENT 4 COMMON WHITE BROWN VIOLET BLACK YELLOW DRAIN PAN FF LEFT RIGHT FF DOOR SWITCH...

Page 52: ... product caused by improper power supply YROWDJH DFFLGHQW UH ÀRRG RU DFWV RI RG Incidental or consequential damage caused by possible defects with this appliance Failure of the product if it is used for other than its intended purpose or used commercially Damage caused by a non GE Appliances brand water OWHU Product not accessible to provide required service Service trips to your site to teach you...

Page 53: ...c 50 Drain Pan Fan 37 38 F filter head 43 45 Freezer Fan 29 35 37 Fresh Food Fan 34 H hinge 14 15 16 HMI 20 23 24 50 Humidity Sensor 32 41 43 I icemaker 10 27 28 29 43 44 49 Inverter 9 42 43 46 49 M main board 16 23 26 27 28 31 35 36 37 39 40 41 46 47 T thermistor 16 25 30 32 41 49 50 thermistors 20 39 40 49 V Vertical Mullion 16 18 W Warranty 52 water valve 27 28 45 49 ...

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