Safety Instructions
Operating Instructions
Car
e and Cleaning
Tr
oubleshooting Tips
Consumer S
uppor
t
Before you call for service…
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Possible Causes
What To Do
Burners do not light
Plug on cooktop is not
• Make sure electrical plug is plugged into a live, properly
completely inserted in the
grounded outlet.
electrical outlet.
Gas supply not connected
• See the Installation Instructions section.
or turned on.
A fuse in your home may be
• Replace the fuse or reset the circuit breaker.
blown or the circuit breaker
tripped.
Igniter orifice in burner body
• Remove the obstruction.
may be clogged.
Burner parts not replaced
• See Sealed Burner Modules in the Care and cleaning
correctly.
of the cooktop section.
Slits in the burner head may • Use a small sewing needle or paper clip to unplug.
be clogged.
Burners have yellow or
The combustion quality
yellow-tipped flames or
of burner flames needs
flames lift off the port
to be determined visually.
A–Yellow flames
B–Yellow tips on
C–Soft blue flames
Call for service
outer cones
Normal for natural
Normal for LP gas gas
• If burner flame looks like A, call for service. Normal
burner flames should look like B or C, depending on
the type of gas.
NOTE: The grill burner will show orange flames from
grease drippings.
Burner parts not replaced
• See Care and cleaning of the cooktop section.
correctly.
Burner flames make
Burner has not been used
• A “cold” burner ignited in the HI setting may have
excessive noise
recently.
some flame “roar” or “lifting.” This should dissipate
after 4 to 5 minutes.
Burner flames pulled
Vent fan set at HI speed.
• This is normal. If cooking performance is affected,
toward vent grille
change fan to a lower fan speed setting.
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