GE DINAMAP ProCare 100, Service Manual

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Revsion A ProCare Patient Monitor Service Manual 1-5
2009381-001
Introduction: 1.3 Service Policy
1.3 Service Policy
The warranty for this product is two years Parts and Labor. In the event of a
monitor malfunction the monitor must be returned to General Electric
Medical Systems
Information Technologies to be covered under warranty.
All repairs on products under warranty must be performed or approved by
Product Service personnel. Unauthorized repairs will void the warranty. Only
qualified electronics service personnel should repair products not covered by
warranty.
1.3.1 Service Contracts
Service contracts may be purchased on most products. Contact your Sales
Representative for details and pricing.
1.3.2 Assistance
If the product fails to function properly, or if assistance, service or spare
parts are required, contact Customer Support. Before contacting Customer
Support, it is helpful to attempt to duplicate the problem and to check all
accessories to ensure that they are not the cause of the problem. If you are
unable to resolve the problem after checking these items, contact General
Electric Medical Systems
Information Technologies at 1-877-274-8456 .
Prior to calling, please be prepared to provide:
„
product name and model number
„
a complete description of the problem
If repair parts or service are necessary, you will also be asked to provide:
„
the product serial number
„
the facility's complete name and address
„
a purchase order number if the product is in need of non-warranty repair
or to order spare parts
„
the facility's General Electric Medical Systems Information Technologies
account number
„
the appropriate part number for spare or replacement parts
1.3.3 Return to Factory Repair Service
If your product requires warranty, extended warranty or non-warranty repair
service, call Customer Support and a representative will assist you.
Estimates for non-warranty repairs are provided pre-set flat rates to facilitate
prompt service. In cases where the product has external chassis or case
damage, please advise the Customer Support representative when you call.
The Customer Support representative will record all necessary information
and will provide you with a Return Merchandise Authorization Number
(RMA). Prior to returning any product for repair, you must have a RMA
number.