672
D90
PLUS
LINE DISTANCE PROTECTION SYSTEM – INSTRUCTION MANUAL
UNINSTALL AND CLEAR FILES AND DATA
CHAPTER 16: MAINTENANCE
when new features are added or existing features are enhanced or modified. The EEPROM
DATA ERROR message displayed after upgrading/downgrading the firmware is a
resettable, self-test message intended to inform users that the Modbus addresses have
changed with the upgraded firmware. This message does not signal any problems when
appearing after firmware upgrades.
Uninstall and clear files and data
The unit can be decommissioned by turning of the power to the unit and disconnecting the
wires to it.
Files can be cleared after uninstalling the EnerVista software or the device, for example to
comply with data security regulations.
To uninstall the EnerVista software, use the built-in computer function, such as
Control
Panel > Programs and Features
.
Repairs
The firmware and software can be upgraded without return of the device to the factory.
For issues not solved by troubleshooting, the process to return the device to the factory for
repair is as follows:
•
Contact a GE Grid Solutions Technical Support Center.
•
Obtain a Return Materials Authorization (RMA) number from the Technical Support
Center.
•
Verify that the RMA and Commercial Invoice received have the correct information.
•
Tightly pack the unit in a box with bubble wrap, foam material, or styrofoam inserts or
packaging peanuts to cushion the item(s). You may also use double boxing whereby
you place the box in a larger box that contains at least 5 cm of cushioning material.
•
Ship the unit by courier or freight forwarder, along with the Commercial Invoice and
RMA, to the factory address on the RMA papers.
Customers are responsible for shipping costs to the factory, regardless of whether the
unit is under warranty.
•
Fax a copy of the shipping information to the GE Grid Solutions service department in
Canada at +1 905 927 5098.
Use the detailed return procedure outlined at
https://www.gegridsolutions.com/multilin/support/ret_proc.htm
The current warranty and return information are outlined at
https://www.gegridsolutions.com/multilin/warranty.htm
Storage
Store the unit indoors in a cool, dry place. If possible, store in the original packaging. Follow
the storage temperature range outlined in the Specifications.
NOTICE
FASTPATH:
To avoid deterioration of electrolytic capacitors, power up units that are stored in a de-
energized state once per year, for one hour continuously.
