GE C70, Instruction Manual

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GE Multilin C70 Capacitor Bank Protection and Control System 10-9
10 MAINTENANCE 10.4 REPAIRS
10
10.4REPAIRS 10.4.1 REPAIRS
The battery and modules inside the case can be replaced without return of the device to the factory. The firmware and soft-
ware can be upgraded without return of the device to the factory.
For issues not solved by troubleshooting, the process to return the device to the factory for repair is as follows:
• Contact a GE Grid Solutions Technical Support Center. Contact information is found in the first chapter.
• Obtain a Return Materials Authorization (RMA) number from the Technical Support Center.
• Verify that the RMA and Commercial Invoice received have the correct information.
• Tightly pack the unit in a box with bubble wrap, foam material, or styrofoam inserts or packaging peanuts to cushion
the item(s). You may also use double boxing whereby you place the box in a larger box that contains at least 5 cm of
cushioning material.
• Ship the unit by courier or freight forwarder, along with the Commercial Invoice and RMA, to the factory.
GE GRID SOLUTIONS
650 MARKLAND STREET
MARKHAM, ONTARIO
CANADA L6C 0M1
ATTN: SERVICE DEPT.
RMA# : ______________
Customers are responsible for shipping costs to the factory, regardless of whether the unit is under warranty.
• Fax a copy of the shipping information to the GE Grid Solutions service department in Canada at +1 905 927 5098.
Use the detailed return procedure outlined at
https://www.gegridsolutions.com/multilin/support/ret_proc.htm
The current warranty and return information are outlined at
https://www.gegridsolutions.com/multilin/warranty.htm