14
CUSTOMER SERVICE
SERVICE AND UNRESOLVED PROBLEMS
For assistance, phone GDI Communications LLC’s Customer Service Department
between 7:00 A.M. and 3:30 P.M. Pacific Time at (775) 345-8000 or FAX (775) 345-
8010.
When calling for assistance try to do so from the installation site, we have a better
chance to successfully troubleshoot your installation and getting your installation up
and running.
Before returning a product for repair, you must call GDI Communications LLC’s
Customer Service Department and receive a Returned Material Authorization (RMA)
number. This number must appear on the outside of the shipping container with the
address as indicated below. Products should be returned to:
GDI COMMUNICATIONS LLC, INC
280 I-80 West Exit 1
Verdi, NV 89439
Attention: Customer Service-RMA #
To ensure accurate return of repaired/replaced product, please enclose a note with
the returned item; with your name, company name, mailing address, telephone
number, RMA number and any special instructions.
During the first year after the date of purchase, all labor and materials will be provided
without charge. There shall be no warranty for either parts or labor after the expiration of
one year from the date of purchase or if in GDI Communications LLC’s sole discretion
the product has been deemed to be modified or abused.
Units must be returned postage prepaid, CODs will not be accepted! It is recommended
that the unit be insured when shipped. Units returned without proof of date-of-purchase
or out-of-warranty units will be repaired or replaced (at the option of GDI
Communications LLC) and a charge will be made for parts and labor.
Products repaired/replaced under warranty will be returned to any destination within
the USA at GDI Communications LLC’s expense. The carrier and method of shipment
will be determined by GDI Communications LLC.
If the customer requests a specific form of conveyance or is located beyond the USA
borders or if the unit is out-of-warranty, all shipping costs will be incurred by the
customer.
