Gateway NV-78 Reference Manual Download

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www.gateway.com

•

If the notebook will not turn on, try turning it

on with the notebook plugged in and the battery

removed, then try turning the notebook on with

the notebook unplugged and the battery

installed.

•

If a peripheral device (such as a keyboard or

mouse) does not work, make sure that all

connections are secure.

•

Make sure that your hard drive is not full.

•

If an error message appears on the screen, write

down the exact message. The message may help

Gateway Customer Care in diagnosing and fixing

the problem.

•

If you added or removed peripheral devices,

review the installation procedures you

performed and make sure that you followed

each instruction.

•

If an error occurs in a program, see the program’s

printed documentation or the online help.

Troubleshooting

Troubleshooting topics are listed in alphabetical order.

Audio

Audio troubleshooting is covered under

“Sound” on

page 113

Battery

Battery troubleshooting is covered under

“Power” on

page 111

CD drives

CD drive troubleshooting is covered under

“DVD

drives” on page 92

Summary of Contents for NV-78

Page 1: ...NOTEBOOK REFERENCEGUIDE ...

Page 2: ......

Page 3: ...anel 13 Chapter 3 Setting Up and Getting Started 15 Working safely and comfortably 16 Reducing eye strain 16 Setting up your computer desk and chair 17 Sitting at your notebook 17 Avoiding discomfort and injury from repetitive strain 18 Connecting the AC adapter 18 Protecting from power source problems 20 Connecting to a broadband modem or network 20 Connecting the optional dial up modem 21 Starti...

Page 4: ...5 Using the memory card reader 47 Memory card types 47 Inserting a memory card 47 Using a memory card 48 Removing a memory card 48 Installing a printer or other peripheral device 48 Connecting a USB device 49 Viewing the display on a projector monitor or television 50 Adjusting the display properties 52 Using the projector or monitor for a presentation 53 Chapter 5 Managing Power 55 Monitoring the...

Page 5: ...otebook 74 Cleaning your notebook 74 Cleaning the exterior 75 Cleaning the keyboard 75 Cleaning the notebook screen 76 Maintaining the battery 76 Storing batteries 77 Cleaning CDs or DVDs 77 Recovering your system 78 Creating recovery discs 79 Recovering pre installed software and drivers 81 Returning to a previous system condition 82 Returning your system to its factory condition 84 Chapter 8 Tro...

Page 6: ...emory card reader 101 Modem cable or DSL 101 Modem dial up 101 Mouse 105 Networks wired 106 Networks wireless 108 Passwords 110 Power 111 Printer 111 Sound 113 Status indicators 113 Touchpad 114 Video 114 Telephone support 114 Before calling Gateway Customer Care 114 Appendix A Legal Information 117 Index 129 ...

Page 7: ...CHAPTER1 1 About This Reference About this guide Accessing your online User Guide Gateway contact information Microsoft Certificate of Authenticity For more information ...

Page 8: ...n included on your hard drive Your User Guide is an in depth easy to read manual that includes information on the following topics Help and technical support Using and customizing Windows and other software Using the Internet Protecting your files Playing and recording media Networking To access your online User Guide Click Start All Programs then click Gateway Documentation Gateway contact inform...

Page 9: ...Authenticity label found on the bottom of your notebook includes the product key code for your operating system For more information For more information about your notebook visit Gateway s Support page at www gateway com or the Web address shown on your notebook s label The Support page also has links to additional Gateway documentation and detailed specifications Important The label shown in thi...

Page 10: ...CHAPTER 1 About This Reference 4 ...

Page 11: ...CHAPTER2 5 Checking Out Your Notebook Front Left Right Back Bottom Keyboard area LCD panel ...

Page 12: ...t block or insert objects into these slots If these slots are blocked your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface Ventilation fan Ethernet jack USB port Kensington lock slot Power connector Monitor...

Page 13: ...MI device such as a high definition television into this optional jack For more information see Viewing the display on a projector monitor or television on page 50 USB port Plug USB devices such as a diskette drive flash drive printer scanner camera keyboard or mouse into these ports Microphone jack Plug a microphone into this jack Headphone jack Plug amplified speakers or headphones into this jac...

Page 14: ...ive in your notebook examine the drive tray s plastic cover and compare the logo to those listed in Identifying drive types on page 44 Modem jack Plug a dial up modem cable into this optional jack For more information see Connecting the optional dial up modem on page 21 Power button Press to turn the power on or off You can also configure the power button for Sleep Resume mode For more information...

Page 15: ...tebook may become hot enough to harm your skin Caution Do not block or insert objects into these slots If these slots are blocked your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface Ventilation fan ...

Page 16: ...ttery lock Slide to unlock the battery For more information see Changing batteries on page 57 Battery latch Slide to release the battery For more information see Changing batteries on page 57 Memory bay Memory modules are located in this bay Ventilation slots and cooling fan Battery Battery latch Battery lock Memory Hard drive bay Hard drive bay ...

Page 17: ...y become hot enough to harm your skin Caution Do not block or insert objects into these slots If these slots are blocked your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface Component Icon Description Keybo...

Page 18: ...cator LED on Notebook is on LED blinking Notebook is in Sleep or Hybrid Sleep mode LED off Notebook is off Battery charge indicator LED orange Battery is fully charged LED blinking orange Battery is charging LED blinking red Battery charge is very low LED solid red Battery is malfunctioning Important This LED only lights up when your notebook is connected to AC power or the battery charge is very ...

Page 19: ...scription Webcam Use to let others see who they are communicating with when making VoIP calls For more information see Using the webcam on page 36 Microphone Use to talk through when making Voice over Internet Protocol VoIP calls Webcam Microphone ...

Page 20: ...CHAPTER 2 Checking Out Your Notebook 14 ...

Page 21: ... broadband modem or network Connecting the optional dial up modem Starting your notebook Turning off your notebook Restarting rebooting your notebook Using the status indicators Using the keyboard Using the EZ Pad touchpad Using the capacitive touch keys Using the webcam Adjusting the brightness Adjusting the volume ...

Page 22: ...a Soft surfaces can block your notebook s ventilation openings leading to overheating permanent damage to your notebook and fire danger Instead place your notebook on a rigid hard surface and make sure that you keep the ventilation openings on the sides clear Reducing eye strain Sunlight or bright indoor lighting should not reflect on the screen or shine directly into your eyes Position the comput...

Page 23: ...r using an adjustable chair to control your arm s height above the keyboard Use an adjustable chair that is comfortable distributes your weight evenly and keeps your body relaxed Position your chair so the keyboard is at or slightly below the level of your elbow This position lets your shoulders relax while you type Adjust the chair height adjust the forward tilt of the seat or use a footrest to d...

Page 24: ...pt to disassemble the AC adapter The AC adapter has no user replaceable or user serviceable parts inside The AC adapter has dangerous voltages that can cause serious injury or death Contact Gateway about returning defective AC adapters Caution Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway Replace the power cord if it becomes damag...

Page 25: ...ge indicator turns on see Front on page 6 for the location of the battery charge indicator If the battery charge indicator does not turn on complete the following steps until it turns on Unplug the adapter from your notebook then plug it back in Press FN F1 to toggle the status lights on and off Make sure the power cord is firmly attached to the AC adapter Plug the power cord into a different wall...

Page 26: ...notebook Connecting to a broadband modem or network Your notebook has a network jack that you can use to connect to a cable or DSL modem or to a wired Ethernet network Important If the battery charge indicator does not turn blue after three hours contact Gateway Customer Care at the location shown on the Customer Care label For more information see Gateway contact information on page 2 Warning Hig...

Page 27: ...t network jack Connecting the optional dial up modem Your notebook may have a built in 56K modem that you can use to connect to a standard telephone line Tip When using a cable with a sleeve over the plug pull the sleeve back to make sure that the plug locks into the jack Warning To reduce the risk of fire use only No 26 AWG or larger for example No 24 AWG UL listed or CSA certified telecommunicat...

Page 28: ...2 To connect the optional modem 1 Insert one end of the modem cable into the modem jack on your notebook 2 Insert the other end of the modem cable into a telephone wall jack Important The modem will not work with digital or PBX telephone lines ...

Page 29: ...ge and time zone and to create your first user account Warning Do not work with the notebook resting on your lap If the air vents are blocked the notebook may become hot enough to harm your skin Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface Tip For more information about changing the power butt...

Page 30: ...own your notebook Although it does not turn your notebook completely off it turns off or slows down most system operations to save power Sleep mode saves your desktop layout so the next time you restore power the programs are laid out just as you left them Waking your notebook from a Sleep state is much faster than turning on your notebook after it has been turned completely off Hibernate mode is ...

Page 31: ...o close programs that are not responding If closing unresponsive programs does not restore your notebook to normal operation you may have to restart reboot your notebook To close unresponsive programs on your notebook 1 Press CTRL ALT DEL 2 Click Start Task Manager The Windows Task Manager dialog box opens 3 Click the program that is not responding 4 Click End Task 5 Click X in the top right corne...

Page 32: ...y complete the following steps until the notebook turns off 1 Press and hold the power button for about five seconds then release it 2 Unplug the power cord and remove the battery for more than 10 seconds Important If none of the indicators are on you may need to press FN F1 to toggle the status indicators on Indicator Icon Description Bluetooth LED on Bluetooth communication is turned on LED off ...

Page 33: ... lock is turned off Battery charge indicator LED blue Battery is fully charged LED red Battery is charging Important This LED only lights up when your notebook is connected to AC power Power indicator LED on Notebook is on LED blinking Notebook is in Sleep or Hybrid Sleep mode LED off Notebook is off Tip You can attach an external keyboard to the notebook using a USB port You do not need to shut d...

Page 34: ...ombination with the FN key to perform specific actions For more information see System key combinations on page 29 Navigation keys Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document FN key Press the FN key in combination with a colored system key to perform a specific action Window...

Page 35: ...ojector must be plugged into the monitor port or HDMI port on your notebook Both displays at the same time For more information see Viewing the display on a projector monitor or television on page 50 Turn the optional Bluetooth radio on or off Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to ...

Page 36: ... backlight off to save power Press any key to return Play Pause Plays or pauses the CD or DVD Stop Stops playing the CD or DVD Previous Skips back one CD track or DVD chapter Next Skips ahead one CD track or DVD chapter Press and hold FN then press this system key To F8 ...

Page 37: ...d two buttons and a scroll zone When you move your finger on the touchpad the pointer arrow on the screen moves in the same direction You can use the scroll zone to scroll through documents Use of the scroll zone may vary from program to program Left button Right button Touchpad ...

Page 38: ...have received your notebook with the EZ Pad touchpad set to only accept clicking by using the touchpad buttons You can change this feature to allow tapping on the touchpad to simulate clicking the left button For more information see Changing the mouse touchpad or pointing device settings in your online User Guide To Do this Move the pointer on the screen Move your finger around on the touchpad If...

Page 39: ... information about an object on the screen Position the pointer over the object Quickly press and release the right button once This action is called right clicking Move an object on the screen Position the pointer over the object Press the left button and hold it down then use the touchpad to move drag the object to theappropriate part of the screen Release the button to drop the object where you...

Page 40: ...y PowerSave key again to return to your previous settings only for certain models Programmable key the programmable key will run the Launch Manager you can assign an application as your needed only for certain models MyBackup key launch Gateway MyBackup solution The Gateway MyBackup solution is a simple three step process that allows you to create backup copies of your entire system or selected fi...

Page 41: ...vices to be turned off while traveling in an airplane IEEE 802 11 communication devices are examples of devices that provide wireless communication Touchpad toggle turn the internal touchpad on and off Mute mutes the sound Press again to restore the sound For more information see Adjusting the volume on page 37 Decrease volume press to decrease volume For more information see Adjusting the volume ...

Page 42: ...he brightness To adjust screen brightness Use the increase brightness and decrease brightness keys on the keyboard For more information see System key combinations on page 29 OR Click Start All Programs Accessories then click Windows Mobility Center The Windows Mobility Center window opens Slide the Brightness control to the desired screen brightness Tip For more information about the Windows Mobi...

Page 43: ...nd capacitive volume control on the capacitive touch key For more information see Using the capacitive touch keys on page 34 OR Click Start All Programs Accessories then click Windows Mobility Center The Windows Mobility Center window opens Slide the Volume control to the desired volume level To adjust the volume from Windows 1 Click Volume on the taskbar The volume control slider opens 2 Click an...

Page 44: ...volume levels click Mixer The Volume Mixer dialog box opens where you can click and drag sliders for individual devices 5 Click X in the top right corner of the window to close it Tip Adjust the Windows Sounds slider to change system sounds volume independently of general volume such as the volume used for music and game sounds ...

Page 45: ...eless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11 and Bluetooth communication devices are examples of devices that provide wireless communication Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful...

Page 46: ...player headphone keyboard or mouse To turn the Bluetooth radio on Press FN F6 To turn the Bluetooth radio off Press FN F6 Disabling the Bluetooth radio You should disable the Bluetooth radio while traveling by airplane to prevent it from being accidently turned on while in flight Tip For more information about using your notebook on a Bluetooth Personal Area Network see Bluetooth Networking in you...

Page 47: ...CHAPTER4 43 Using Drives and Accessories Using the DVD drive Using the memory card reader Installing a printer or other peripheral device Viewing the display on a projector monitor or television ...

Page 48: ... front of the drive for one or more of the following logos If your drive has this logo This is your drive type Use your drive for DVD drive Installing programs playing audio CDs playing DVDs and accessing data You cannot use this drive to create CDs or DVDs Combination DVD CD RW drive Installing programs playing audio CDs playing DVDs accessing data and recording music and data to recordable CDs Y...

Page 49: ...mportant Prerecorded DVD discs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution To be able to play a prerecorded DVD the disc s regional code and your DVD drive s regional code must match The regional code on your DVD drive is determined by your notebook s delivery address The regional code for the United States and Canada is 1 The...

Page 50: ...en press down carefully on the disc until it snaps into place 3 Push the tray in until it is closed To remove a CD or DVD 1 Press the eject button on the DVD drive After the tray opens slightly pull the disc tray completely open 2 Carefully lift on the edges of the disc until it snaps off of the spindle 3 Push the tray in until it is closed Tip For information about cleaning a CD or DVD see Cleani...

Page 51: ...rd types The memory card reader supports Memory Stick Memory Stick Pro MultiMediaCard Secure Digital and xD Picture Card Inserting a memory card To insert a memory card Insert the memory card into the memory card slot with the label facing up and the arrow on the label pointing towards the notebook Tip Your notebook must be turned on to remove CDs and DVDs using this method If you do not want to t...

Page 52: ...upport plug and play and hot swapping which means that your notebook will usually recognize such a device whenever you plug it into the appropriate port When you use a USB device for the first time your notebook will prompt you to install any software the device needs After doing this you can disconnect and reconnect the device at any time Important Do not use the remove hardware icon in the taskb...

Page 53: ...e To connect your USB device to your notebook 1 Connect one end of the USB cable to your device 2 Connect the other end of the cable to a USB port on your notebook Important USB devices may have special installation instructions See your USB device s installation guide Important For more information about using the USB port on your device see your device s documentation ...

Page 54: ...Your notebook supports simultaneous LCD and external display Simultaneous display lets you control a presentation from your notebook at the same time as you face your audience To use a projector monitor or television 1 Turn off your notebook 2 If you are using the VGA port connect one end of the VGA cable to the monitor projector or television OR If you are using the HDMI port connect one end of t...

Page 55: ... cable into the optional HDMI port on your notebook 4 Turn on your notebook 5 Plug the projector s monitor s or television s power cord into an AC power source and turn it on Windows recognizes the new hardware and the New Display Detected dialog box opens 6 Select the options for the projector monitor or television then click OK ...

Page 56: ...ou want to use the display as an extension of your notebook desktop you should adjust the display properties To adjust the display properties on a projector monitor or television 1 Click Start All Programs Accessories then click Windows Mobility Center The Windows Mobility Center window opens Important If a monitor projector or television is connected and you close the LCD panel your notebook may ...

Page 57: ...k box for Extend my Windows desktop onto this monitor 6 To use the monitor projector or television as an extension of your desktop increasing the size of your Windows desktop click to select the check box for Extend my Windows desktop onto this monitor You can click and drag the 2 monitor icon to position it the same way the physical monitor is arranged on your desk 7 Click OK Using the projector ...

Page 58: ...entation settings The Presentation Settings dialog box opens 3 Adjust properties such as Turn off screen saver and Set the volume to if necessary 4 Click OK 5 Click Turn on to turn on the presentation settings When you are finished giving the presentation click Turn off to return to your standard notebook settings Tip For more information about the Windows Mobility Center see Using the Windows Mob...

Page 59: ...CHAPTER5 55 Managing Power Monitoring the battery charge Recharging the battery Changing batteries Extending battery life Changing notebook power settings ...

Page 60: ...event losing any unsaved work To monitor the battery charge Move the mouse pointer over the power cord icon or battery icon in the taskbar A message appears showing the remaining battery time and the current power plan Wait for a Low Battery warning message to appear Look at the battery charge status indicator If your battery charge indicator displays what looks like an inaccurate charge you may n...

Page 61: ...tery is incorrectly replaced Replace only with a battery specifically manufactured for your Gateway notebook Discard used batteries according to local hazardous material regulations The batteries used in this device may present a fire or chemical burn hazard if mishandled Do not disassemble heat above 212 F 100 C or incinerate Dispose of used batteries promptly Keep away from children Caution If y...

Page 62: ... your new battery a few times during the first several weeks of use to let it reach its maximum rated capacity Over the long term use the battery at least once a month even if it was kept in a cool dry place for storage but avoid frequent full discharges because this puts additional strain on the battery Several partial discharges with frequent recharges are better for a lithium ion battery than o...

Page 63: ...ouse Decrease or mute speaker volume Turn off all scheduled tasks Turn off auto save features in Microsoft Office and other applications Copy programs from CDs or DVDs to the hard drive so you do not use battery power by running optical drives Use the DVD drive only when necessary This drive uses a large amount of power Recharge the battery often take an extra battery and fully recharge the batter...

Page 64: ...ower receptacle an automobile power outlet or an automobile cigarette lighter use an airplane automobile power adapter or power inverter Save the battery for times when you cannot use a power adapter To find AC power outlets in airports look for them next to support pillars in large areas such as boarding gates and under banks of telephones Changing power modes You can use the following power mode...

Page 65: ...ok reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hybrid Sleep mode If the notebook does not experience a power outage while in Hybrid Sleep mode it restarts using the information in current memory thus reducing startup time You must turn on Hybrid Sleep mode to use it For more information see Changing advanced settings on pa...

Page 66: ... You can select one of the defined power plans or create a custom power plan Three power plans are pre defined for you Balanced This is the default power plan which balances performance and battery life Power saver This power plan sacrifices performance in order to extend battery life Use this plan if you will be away from AC power outlets for an extended period of time Your programs may run slowe...

Page 67: ...wer plan 1 Click Start All Programs Accessories then click Windows Mobility Center The Windows Mobility Center window opens 2 Click Change power settings The Select a power plan window opens 3 Select the power plan you want to use OR Click Change plan settings modify the power plan you selected then click Save changes Help For more information about changing the power plan click Start then click H...

Page 68: ...Select a power plan window opens 3 Click a setting on the left side of the screen that you want to change The top three settings are not tied to a power plan The bottom two settings modify the currently selected power plan To turn on Hybrid Sleep mode 1 On the Select a power plan window click Change plan settings for the plan you are using The Change settings for the plan window opens 2 Click Chan...

Page 69: ...then click the in front of Allow hybrid sleep 4 Change the values to On for On battery and Plugged in Help For more information about hybrid sleep click Start then click Help and Support Type the keyword hybrid in the Search Help box then press ENTER ...

Page 70: ...CHAPTER 5 Managing Power 66 ...

Page 71: ...CHAPTER6 67 Traveling with Your Notebook Packing your notebook Traveling by air Dial up modem Radio frequency wireless connections Security Power Additional tips ...

Page 72: ...o start your notebook Have your notebook hand inspected or sent through the X ray scanner but never carry it through the metal detector Turn off you notebook for takeoff and landing Turn off all wireless devices while in the aircraft Dial up modem Take a telephone cord to connect the modem to telephone jacks If you are traveling internationally take telephone jack adapters or an acoustic handset c...

Page 73: ...tion can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11 and Bluetooth communication devices are examples of devices which use wireless to communicate Important If your notebook came equipped with an internal embedded wireless device see Legal Information on page 117 for general wirele...

Page 74: ...s until you can be sure of privacy Use a startup password to restrict access to your notebook The startup password is set using the BIOS utility To create a startup password 1 Restart your notebook As soon as you see a startup screen press F2 The BIOS Setup utility opens 2 Open the Security menu highlight Set Supervisor Password then press ENTER and follow the instructions You must set the supervi...

Page 75: ...nationally take power plug adapters Take a portable surge protector to protect your notebook from power surges To get the best performance from your notebook avoid using the battery whenever possible monitor the battery charge and use the most efficient power management settings For information on conserving battery power using alternate power sources and monitoring the battery charge see Managing...

Page 76: ... notebook has been exposed to cold temperatures let it warm to room temperature before turning it on Carry proof of ownership or a merchandise passport when traveling internationally Consult your insurance company and credit card company to learn about emergency travel assistance if your notebook is lost or damaged Take your recovery discs in case you need to install an additional driver or softwa...

Page 77: ...CHAPTER7 73 Maintaining Your Notebook Caring for your notebook Cleaning your notebook Maintaining the battery Cleaning CDs or DVDs Recovering your system ...

Page 78: ...ither extreme is not covered by your warranty As a general rule your notebook is safest at temperatures that are comfortable for you Keep all liquids away from your notebook When spilled onto notebook components almost any liquid can result in expensive repairs that are not covered under a standard warranty Avoid dusty or dirty work environments Dust and dirt can clog the internal mechanisms and c...

Page 79: ...pt to clean dust from the inside of your notebook with the exception of the memory bay Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys If you spill liquid on the keyboard turn off your notebook and turn the notebook upside down Let the liquid drain then let the keyboard...

Page 80: ... but do not try to fully discharge the battery frequently This only adds strain Several partial discharges regular use with frequent recharges are better for lithium ion than one total discharge Recharging a partially charged lithium ion battery does not cause any harm because it has no memory Batteries with fuel gauges notebooks should be calibrated by applying a deliberate full discharge once ev...

Page 81: ... old stock even if it is sold at clearance prices While it makes sense to have 2 or 3 extra batteries so that you always have a fresh one charged up and ready to go if you buy batteries and store them for years they may not work when you decide to use them Consider removing the battery from your notebook when running on fixed power However remember that when you have removed the battery from your ...

Page 82: ... recover software and drivers that were pre installed at the factory see Recovering pre installed software and drivers on page 81 For instructions on reinstalling software and drivers that were not pre installed see that product s documentation or technical support Web site 3 Revert to a previous system condition If reinstalling software or drivers does not help then the problem may be solved by r...

Page 83: ...recovery discs 1 Click Start All Programs Gateway then click Gateway Recovery Management Gateway Recovery Management opens 2 To create recovery discs for the hard drive s entire original contents including Windows Vista and all factory loaded software and drivers click Create factory default disc OR To create recovery discs for only the factory loaded software and drivers click Create driver and a...

Page 84: ...he drive indicated in the Burn to list then click Next The first disc begins recording and you can watch its progress on the screen When the disc finishes recording the drive ejects it 4 Remove the disc from the drive and mark it with a permanent marker 5 If multiple discs are required insert a new disc when prompted then click OK Continue recording discs until the process is complete Important Wr...

Page 85: ...lation instructions New device drivers If you need to recover device drivers that did not come pre installed on your computer follow the instructions provided with the device To recover your pre installed software and drivers 1 Click Start All Programs Gateway then click Gateway Recovery Management Gateway Recovery Management opens OR If you are recovering from your driver and application recovery...

Page 86: ...System Restore periodically takes snapshots of your system settings and saves them as restore points In most cases of hard to resolve software problems you can return to one of these restore points to get your system running again Windows automatically creates an additional restore point each day and also each time you install software or device drivers Help For more information about using Micros...

Page 87: ... On the left side of the window click Repair Windows using System Restore then click Next The Choose a restore point dialog box opens 3 Click the restore point you want click Next then click Finish A confirmation message box appears 4 Click Yes Your system is restored using the restore point you specified This process may take several minutes and may restart your computer ...

Page 88: ...e 85 If you cannot run Windows Vista and your original hard drive has been completely re formatted or you have installed a replacement hard drive see Recovering from your recovery discs on page 86 Recovering from within Windows Vista To reinstall Windows Vista and all pre installed software and drivers 1 Click Start All Programs Gateway then click Gateway Recovery Management Gateway Recovery Manag...

Page 89: ... computer 5 Click OK Your computer restarts 6 Follow the on screen prompts for first time system setup Recovering from the hard drive during startup To reinstall Windows Vista and all pre installed software and drivers 1 Turn on your computer then press ALT F10 during startup Gateway Recovery Management opens 2 Click Completely Restore System to Factory Defaults 3 Click Next to continue Your hard ...

Page 90: ...boot menu The boot menu is where you can select which device to start from such as the hard drive or an optical disc 3 Use your arrow keys to select CDROM DVD then press ENTER Windows installs from the recovery disc you inserted 4 Insert the second recovery disc when prompted then follow the on screen prompts to complete the recovery Caution Before using your recovery discs open the BIOS setup uti...

Page 91: ...CHAPTER8 87 Troubleshooting Safety guidelines First steps Troubleshooting Telephone support ...

Page 92: ... replace the battery before you start your notebook First steps If you have problems with your notebook try these things first Make sure that the AC power adapter is connected to your notebook and an AC outlet and that the AC outlet is supplying power Make sure that the power cord is firmly connected to the AC power adapter If you use a power strip or surge protector make sure that it is turned on...

Page 93: ...down the exact message The message may help Gateway Customer Care in diagnosing and fixing the problem If you added or removed peripheral devices review the installation procedures you performed and make sure that you followed each instruction If an error occurs in a program see the program s printed documentation or the online help Troubleshooting Troubleshooting topics are listed in alphabetical...

Page 94: ...nnot be read by the diskette drive You see a Disk is full error message Delete unnecessary files on the diskette Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive Run Error checking on the diskette If errors are detected and corrected try using the diskette again For instructions on running Error checking see Checking the hard drive for errors in y...

Page 95: ...splay settings For instructions on changing the display settings see Changing screen settings in your online User Guide Move your notebook away from sources of electrical interference such as televisions unshielded speakers microwaves fluorescent lights and metal beams or shelves The display has pixels that are always dark or too bright This condition is normal and inherent in the TFT technology u...

Page 96: ...not be able to play these CDs on your notebook Your notebook may be experiencing some temporary memory problems Shut down and restart your notebook Clean the disc For more information see Cleaning CDs or DVDs on page 77 An audio CD does not produce sound Make sure that the CD label is facing up then try again Some music CDs have copy protection software You may not be able to play these CDs on you...

Page 97: ...n and restart your notebook Clean the DVD For more information see Cleaning CDs or DVDs on page 77 Make sure that the disc s regional code and your DVD drive s regional code match Make sure that a DVD player program has been installed on your notebook For instructions on playing a DVD see Playing music and movies in your online User Guide A DVD does not produce sound on a television Audio is trans...

Page 98: ...dia then delete them from the hard drive You see a Data error message This may be the result of a defective area on the hard drive To fix hard drive problems run the Error checking program For instructions on fixing hard drive problems see Checking the hard drive for errors in your online User Guide Caution If a file was deleted while holding down the SHIFT key or if the Recycle Bin has been empti...

Page 99: ... optional modem jack and not the Ethernet network jack For the location of your modem jack see Back on page 9 OR If you are using a cable or DSL modem make sure that the modem cable is plugged into the Ethernet network jack and not the optional modem jack For the location of your network jack see Left on page 6 Make sure that you do not have a problem with your modem For more information see Modem...

Page 100: ...r residence or at your local telephone service The condition of the Internet computers to which you connect and the number of users accessing those computers The complexity of graphics and multimedia on Web pages Having multiple Web browsers open performing multiple downloads and having multiple programs open on your notebook People are sending you e mail messages but you have not received any mai...

Page 101: ...ries you may need to replace it Media Center This section only covers problems relating to Media Center mode Media Center mode is available only on Windows Vista Home Premium and Windows Vista Ultimate versions To view Media Center troubleshooting information that is not covered in this section go to the Gateway support Web Site at www gateway com The Media Center video display looks bad on your T...

Page 102: ...ct type of video cables can cause problems and affect the video quality Gateway recommends using high quality video cables that can be purchased from Gateway Screen resolution By default the notebook uses a screen resolution optimized for the LCD screen Many older TVs cannot display this high of a resolution and may shift scramble or scroll the picture For a better picture on a TV display you may ...

Page 103: ...ill most likely flicker when displaying thin lines and small text An interlaced video display device will produce a lower quality display especially when viewing and using the notebook functions Progressive scan video displays a video frame with one pass of sequential scan lines A progressive scan TV displays the entire picture drawn sequentially from top to bottom without the odd even interlacing...

Page 104: ...r Windows XP with Service Pack SP 1 or 2 Windows Media Player 9 or later and the Windows patch Q810243 Update You want to know whether you can play recorded videos on your home DVD player Yes you can DVDs recorded with the Media Center can be played on a home DVD player Memory You see a Memory error message Make sure that the memory module is inserted correctly in the memory bay slot Use the Memor...

Page 105: ...e Ethernet network jack and not the optional modem jack For the location of your network jack see Left on page 6 See the documentation that came with your modem for additional troubleshooting information Modem dial up Your modem does not dial or does not connect Make sure that the modem cable is plugged into the optional modem jack and not the Ethernet network jack For the location of your modem j...

Page 106: ...ce to get the correct code to temporarily disable the service Also make sure that the modem dialing properties are set appropriately To check the dialing properties 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound 3 Click the Phone and Modem Options The Phone and Modem Options dialog box opens 4 Click the Dialing Rules tab 5 Click the location from w...

Page 107: ... makes a difference Make sure that the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure You can also call your telephone service and have the telephone line checked for noise or low line levels Try another telephone line either a different telephone number in your house or a telephone line at a different location If you can connect on this line call y...

Page 108: ...not recognized by your notebook Make sure that the line connected to the modem is working and plugged into the appropriate port on your notebook For the location of your optional modem jack see Back on page 9 If the modem shares the telephone line with another device make sure that the telephone line is not in use for example someone is on the telephone or another modem is in use Use a different m...

Page 109: ...ay hear unusual handshaking sounds when the modems first connect If the handshaking sounds are too loud you can turn down the modem volume To turn down the modem volume 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound 3 Click Phone and Modem Options The Phone and Modem Options dialog box opens 4 Click the Modems tab 5 Click the modem you want to adju...

Page 110: ... plugged into a powered electrical outlet and turned on Make sure that the router is plugged into a powered electrical outlet and turned on Most routers have lights that indicate they are working For more information see the documentation that came with your router Make sure that all computers on your network have the same workgroup name Make sure that all computers are using the same Subnet Mask ...

Page 111: ...on between your Internet Service Provider and your modem and between your modem and your access point If you previously accessed the Internet through a dial up modem Internet Explorer may not be set up to access the Internet through a network Remove the dial up connection in the Internet Options in Internet Explorer You cannot connect to your home network If your notebook is a member of a domain a...

Page 112: ...xpect you should check your network signal strength If you find the signal strength is low try moving to a new location to increase the signal strength To check the signal strength 1 Click Start right click Network then click Properties The Network and Sharing Center window opens 2 Click View status for the network connection The Wireless Network Connection Status dialog box opens The meter shows ...

Page 113: ... wireless utility You may want to try entering ANY as the SSID which will make the computer try to auto detect the network Your wireless network is listed as a preferred network but it has an x on it An x means your preferred network is not currently available or you are not currently in range to connect Internet Explorer is unable to access the Internet Reset the power on your cable or DSL modem ...

Page 114: ...you may not be able to connect your notebook to your home network workgroup to access shared files or printers on your home network You may however be able to access the Internet through your home network Passwords Your notebook does not accept your password Make sure that CAPS LOCK and NUM LOCK are turned off then retype the password You forgot your startup password The password feature which is ...

Page 115: ...k is not working on battery power Check the power management settings For more information about using power management settings see Changing notebook power settings on page 62 Make sure that the battery is installed correctly For instructions on inserting your battery see Changing batteries on page 57 Make sure that the battery is fully recharged For more information about recharging the battery ...

Page 116: ...e If the printer you want to print to is not the default printer make sure that you have selected it in the printer setup To set a default printer 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound 3 Click Printers 4 Right click the name of the printer you want to be the default printer then click Set as Default Printer Reinstall the printer driver See...

Page 117: ...adding paper Sound You are not getting sound from the built in speakers Make sure that headphones are not plugged into the headphone jack Make sure that the volume control on your notebook is turned up For more information about using your volume control see Adjusting the volume on page 37 Make sure that the Windows volume control is turned up For instructions on how to adjust the volume control i...

Page 118: ... Adjust the touchpad settings For instructions on how to adjust the touchpad settings see Changing mouse touchpad or pointing device settings in your online User Guide Video The projector monitor or television is not working Make sure that you have pressed FN F4 to activate the external monitor option Make sure that the monitor is turned on and that the video cable is connected correctly Telephone...

Page 119: ... See the troubleshooting section of this chapter Have your customer ID serial number and order number available along with a detailed description of your problem including the exact text of any error messages and the steps you have taken Make sure that your notebook is nearby at the time of your call The technician may have you follow troubleshooting steps The Setup Guide includes the Gateway Cust...

Page 120: ...CHAPTER 8 Troubleshooting 116 ...

Page 121: ...APPENDIXA 117 Legal Information Important safety information Regulatory compliance statements Environmental information Notices ...

Page 122: ...tion openings Some notebook are equipped with a three wire power cord to make sure that the notebook is properly grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet If you use an extension cord with this notebook make sure that the ...

Page 123: ...otebook The notebook does not operate properly when the operating instructions are followed The notebook was dropped or the cabinet is damaged The notebook performance changes Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway Regulatory compliance statements Wireless guidance Low power Radio transmitting type devices radio frequency RF wireless com...

Page 124: ...is prohibited Some circumstances require restrictions on wireless devices United States of America Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful the option to use a wireless device may be restricted or eliminated Airports Hospitals and Oxygen or flammable gas laden atmospheres are limited examples where use of wireless device...

Page 125: ...gital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee tha...

Page 126: ...elephone line cord with a modular plug is required for use with this device The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive RENs on a...

Page 127: ...other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the fax branding requirement Canada Industry Canada IC Intentional emitter per RSS 210 Low power Radio transmitter type devices radio frequency RF wireless communicat...

Page 128: ...pment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified con...

Page 129: ... into the environment and to maximize the use of our natural resources Gateway provides the following information on how you can responsibly recycle or reuse most of the materials in your end of life product Waste Electrical and Electronic Equipment commonly known as WEEE should never be disposed of in the municipal waste stream residential garbage collection The Crossed Out Waste Bin label affixe...

Page 130: ...your effort Finally we suggest that you practice other environmentally friendly actions by understanding and using the energy saving features of this product where applicable recycling the inner and outer packaging including shipping containers this product was delivered in and by disposing of or recycling used batteries properly With your help we can reduce the amount of natural resources needed ...

Page 131: ...ibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments Gateway and the Black and White Spot Design are trademarks or registered trademarks of Gateway Inc in the U S and other countries Intel Intel Inside logo and Pentium ...

Page 132: ...APPENDIX A Legal Information 128 ...

Page 133: ...rating 76 changing 57 charge indicator 27 56 charge status 56 charging 18 56 conserving power 58 extending life 76 fuel gauges 76 icons 56 installing 57 latch 10 life span 76 locating 10 managing power 58 maximizing performance 58 monitoring charge 56 recharging 18 56 release latch 10 replacing 57 storing 77 troubleshooting 111 bays battery 57 hard drive 11 memory 10 Bluetooth system key 30 turnin...

Page 134: ...yboard 28 mouse 33 printer 48 projector 50 scanner 48 television 50 to wired Ethernet 20 USB device 49 video camera 49 connections audio 7 broadband Internet 7 20 cable modem 7 20 dial up modem 8 21 digital camera 7 8 DSL modem 7 20 Ethernet 7 external audio 7 external diskette drive 7 8 49 external speakers 7 flash drive 7 8 49 HDMI TV out 7 headphone 7 keyboard 7 8 microphone 7 modem dial up 8 m...

Page 135: ...hooting 90 92 94 types 44 DSL modem 7 20 connecting 20 troubleshooting 101 DVD cleaning 77 controlling playback 31 eject button 45 46 inserting 45 46 manual eject hole 45 46 playing 50 regional code 45 troubleshooting 92 DVD drive identifying 44 locating 8 troubleshooting 92 using 44 DVD CD RW drive See DVD drive DVD RW drive See DVD drive E eject button CD 45 46 DVD 45 46 eject hole CD 45 46 DVD ...

Page 136: ...ces 48 digital camera 48 digital video camera 48 peripheral devices 48 printer 48 scanner 48 Internet troubleshooting 95 Internet chat program 36 J jacks See connections K Kensington cable lock 70 lock slot 7 key combinations 30 keyboard buttons 28 cleaning 75 connecting 28 features 28 keys 28 locating 12 troubleshooting 96 USB port 7 8 keys application 29 arrow 29 directional 29 Fn 29 30 function...

Page 137: ...2 68 DSL 7 20 international adapter 68 jack dial up 8 22 troubleshooting 101 monitor adding external 50 color quality 53 port 7 screen resolution 53 troubleshooting external 114 using 30 using external 53 mouse connecting 33 troubleshooting 105 USB port 7 8 moving pointer 33 screen objects 34 MP3 player memory cards 47 multimedia adjusting volume 38 using DVD drive 44 mute button 35 36 muting soun...

Page 138: ...ent 55 58 plans 62 Sleep mode 24 30 60 source problems 20 SpeedStep settings 62 status indicator 27 surge protector 20 troubleshooting 111 turning off notebook 24 turning on notebook 23 PowerSave key 35 printer default 112 installing 48 troubleshooting 111 USB port 7 8 programs closing unresponsive 25 opening 34 re installing 78 81 projector adding 50 color quality 53 port 7 screen resolution 53 t...

Page 139: ...7 scanner installing 48 USB port 7 8 screen resolution 53 troubleshooting 91 114 Screen blank 31 screen objects getting information 34 moving 34 selecting 33 scroll zone 32 security startup password 70 while travelling 70 security features Kensington cable lock 7 serial number 3 70 setting up safety precautions 118 shipping notebook 68 shortcut menus accessing 34 shortcuts opening menu 34 shutting...

Page 140: ...screen objects 34 opening files folders and programs 34 opening shortcut menu 34 right clicking 34 scroll zone 32 selecting screen objects 33 troubleshooting 114 Touchpad toggle 35 travel tips 67 troubleshooting audio 113 battery 111 diskette drive 90 display 91 DVD drive 92 external monitor 114 faxes 104 files 94 general guidelines 88 hard drive 94 Internet connection 95 103 keyboard 96 LCD panel...

Page 141: ...t 7 51 video HDMI out jack 7 monitor port 7 projector port 7 troubleshooting 114 VGA port 7 video camera connecting 49 volume adjusting 38 adjusting modem 105 controls 38 muting 35 36 38 troubleshooting 113 W waking up notebook 24 webcam 13 36 Windows key 29 Product Key Code 3 Windows System Restore 78 wired Ethernet troubleshooting 106 wireless Ethernet button 35 status indicator 26 troubleshooti...

Page 142: ...138 Index ...

Page 143: ......

Page 144: ...MU WBF00 001 MAN SJV70 REF GDE R0 ...

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