Gateway NE511 User Manual Download

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26 - Recovery

the Windows Store).

See Customized Restore with Gateway

Recovery Management on page 27

Restore Factory Settings with Gateway Recovery Management

1. Click

Restore Factory Settings

2. The

Reset your PC

window opens.

Images for reference only.

3. Click

Next

, then choose how to erase your files:

Just remove my files

quickly erases all files before restoring

your computer and takes about 30 minutes.

Fully clean the drive

completely cleans the drive after each file is

erased, so no files can be viewed after the recovery. Cleaning the
drive takes much longer, up to 5 hours, but is much more secure
as old files are completely removed.

4. Click

Reset

5. The recovery process begins by restarting your computer, then

continues by copying files to your hard drive.

Important

’Restore Factory Settings’ will erase all files on your hard drive.

Summary of Contents for NE511

Page 1: ... 1 Gateway notebook 15 6 User s Manual Gateway notebook 15 6 User s Manual ...

Page 2: ...ervice For more information please visit the AcerCloud website www acer com acercloud Model number _________________________________ Serial number _________________________________ Date of purchase ______________________________ Place of purchase ______________________________ Important This manual contains proprietary information that is protected by copyright laws The information contained in th...

Page 3: ...h 33 Enable Bluetooth and add a device 33 BIOS utility 35 Boot sequence 35 Setting passwords 35 Securing your computer 36 Using a computer security lock 36 Using passwords 36 Entering passwords 37 Power management 38 Saving power 38 Battery pack 40 Battery characteristics 40 Charging the battery 40 Optimizing battery life 41 Checking the battery level 42 Battery low warning 42 Memory card reader 4...

Page 4: ...anual This guide contains detailed information on such subjects as system utilities data recovery expansion options and troubleshooting In addition it contains general regulations and safety notices for your notebook It is available from the desktop double click the Help icon and click User s Manual in the menu that opens Basic care and tips for using your computer Turning your computer off To tur...

Page 5: ...on top of the computer Do not slam the computer display when you close it Never place the computer on uneven surfaces Taking care of your AC adapter Here are some ways to take care of your AC adapter Do not connect the adapter to any other device Do not step on the power cord or place heavy objects on top of it Carefully route the power cord and any cables away from foot traffic When unplugging th...

Page 6: ...g and servicing When cleaning the computer follow these steps 1 Turn off the computer 2 Disconnect the AC adapter 3 Use a soft moist cloth Do not use liquid or aerosol cleaners If either of the following occurs The computer has been dropped or the body has been damaged The computer does not operate normally See Frequently asked questions on page 54 ...

Page 7: ...your computer as illustrated in the Setup Guide let us show you around your new Gateway computer Screen view Icon Item Description 1 Webcam Web camera for video communication A light next to the webcam indicates that the webcam is active 2 Screen Displays computer output 1 2 ...

Page 8: ...use a keyboard protector or similar cover as the keyboard includes ventilation intakes for cooling 3 Touchpad Touch sensitive pointing device The touchpad and selection buttons form a single surface Press down firmly on the touchpad surface to perform a left click Press down firmly on the lower right corner to perform a right click 4 Microphone Internal stereo microphone for sound recording 2 1 4 ...

Page 9: ...turn the key to secure the lock Keyless models are also available 2 USB port Connects to USB devices 3 SD card reader Accepts one Secure Digital card SD or SDHC The card sticks from the side of the computer Ensure you don t damage your card To remove the card simply pull it from the slot Information on USB 3 0 USB 3 0 compatible ports are blue Compatible with USB 3 0 and earlier devices For optima...

Page 10: ... button Ejects the optical disk from the drive 4 Emergency eject hole Ejects the optical drive tray when the computer is turned off Carefully insert a straightened paper clip to eject the optical drive tray Rear view 1 2 3 4 5 6 Icon Item Description 1 DC in jack Connects to an AC adapter 2 Headset speaker jack Connects to audio devices e g speakers headphones or a headset with microphone 3 USB po...

Page 11: ...ter simulates removing and reinstalling the battery 3 Ventilation and cooling fan Allows the computer to stay cool Do not cover or obstruct the openings 4 HDMI port Supports high definition digital video connections 5 Ethernet RJ 45 port Connects to an Ethernet 10 100 1000 based network 6 Ventilation and cooling fan Allows the computer to stay cool Do not cover or obstruct the openings Icon Item D...

Page 12: ...in uppercase Num Lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry A better solution would be to connect an external keypad Scroll Lock Fn F12 When Scroll Lock is on the screen moves one line up or down when you press the up or down arrow k...

Page 13: ...gle Switches display output between the display screen external monitor if connected and both Fn F6 Display off Turns the display screen backlight off to save power Press any key to return Fn F7 Touchpad toggle Turns the built in touchpad on and off Fn F8 Speaker toggle Turns the speakers on and off Fn F11 NumL k Number Lock Turns the embedded numeric keypad on or off Fn F12 Scr Lk Scroll Lock Tur...

Page 14: ...media file Fn End Next Jump to the next media file Hotkey Icon Function Description Key Description Windows key Pressed alone it returns to the Start screen or to return to the last open app It can also be used with other keys for special functions please check Windows Help Application key This key has the same effect as clicking the right mouse button it opens the application s context menu ...

Page 15: ...ss in the bottom right corner Press the bottom right corner of the touchpad to perform a right click In the Start screen this will toggle the app commands in most apps this will open a context menu related to the selected item Drag Press and hold the bottom left corner of the touchpad or tap twice anywhere on the touchtap then slide a second finger across the touchpad to select all items in an are...

Page 16: ...pad from the right or left Swipe in from right edge Toggle the charms Swipe in from left edge Switch to the previous app Two finger slide Swiftly scroll through web pages documents and playlists by placing two fingers on the touchpad and moving both in any direction Two finger pinch Zoom in and out of photos maps and documents with a simple finger and thumb gesture ...

Page 17: ... create a recovery backup The recovery backup includes the entire original contents of your computer s hard drive including Windows and all factory loaded software and drivers Using this backup will restore your computer to the same state as when you purchased it while giving you an option to retain all settings and personal data Note Gateway Recovery Management is only available with a pre instal...

Page 18: ...ment in the list of apps 2 Click Create Factory Default Backup The Recovery Drive window opens Make sure Copy contents from the recovery partition to the recovery drive is selected This provides the most complete and safest recovery backup 3 Plug in the USB drive then click Next ...

Page 19: ...our computer If you delete this information you can only use the USB recovery backup to restore your computer if you lose or erase the USB drive you cannot restore your computer 7 Unplug the USB drive and label it clearly Creating a drivers and applications backup To create a Drivers and Applications Backup that contains the factory loaded software and drivers needed by your computer you Important...

Page 20: ...If you are using a USB drive make sure your USB drive has enough capacity before continuing If using DVDs it will also show the number of blank recordable discs you will need to complete the recovery discs Make sure that you have the required number of identical blank discs 3 Click Start to copy files You will be shown the backup progress on the screen 4 Follow the process until it completes If yo...

Page 21: ...n or support Web site 2 Revert to a previous system condition If reinstalling software or drivers does not help then the problem may be solved by returning your system to a previous state when everything was working correctly For instructions see Returning to an earlier system snapshot on page 24 3 Reset your operating system If nothing else has solved the problem and you want to reset your system...

Page 22: ... reinstall software that did not come pre installed on your computer you need to follow that software s installation instructions New device drivers If you need to reinstall device drivers that did not come pre installed on your computer follow the instructions provided with the device If you are reinstalling using Windows and the recovery information stored on your computer 1 From Start type Reco...

Page 23: ...einstalling from a Drivers and Applications Backup on a DVD or USB drive 1 Insert the Drivers and Applications Backup into the disc drive or connect it to a free USB port If you inserted a DVD wait for Gateway Resource Center to start If Gateway Resource Center does not start automatically press the Windows key E then double click on the optical drive icon If you are using a USB drive press the Wi...

Page 24: ...e software problems you can return to one of these restore points to get your system running again Windows automatically creates an additional restore point each day and also each time you install software or device drivers Returning to a restore point 1 From Start type Control Panel and then click Control Panel in the list of apps 2 Click System and Security Action Center then click Recovery at t...

Page 25: ...Windows your original hard drive has been completely re formatted or you have installed a replacement hard drive see Recovering from a recovery backup on page 28 Recovering from Windows Start Gateway Recovery Management From Start type Recovery and then click Gateway Recovery Management in the list of apps Two options are available Restore Factory Settings Reset my PC or Customized Restore Refresh...

Page 26: ...es quickly erases all files before restoring your computer and takes about 30 minutes b Fully clean the drive completely cleans the drive after each file is erased so no files can be viewed after the recovery Cleaning the drive takes much longer up to 5 hours but is much more secure as old files are completely removed 4 Click Reset 5 The recovery process begins by restarting your computer then con...

Page 27: ...sented Click Troubleshoot 3 Click either Refresh your PC or Reset your PC 4 Click Next The process will take several minutes Customized Restore with Gateway Recovery Management 1 Click Customized Restore Retain User Data 2 The Refresh your PC window opens Images for reference only 3 Click Next then Refresh Note Refresh your PC enables you to restore your computer to the default factory condition w...

Page 28: ...r right arrow keys to select the Exit menu e Depending on the type of BIOS your computer uses select Save Changes and Exit or Exit Saving Changes and press Enter Select OK or Yes to confirm f Your computer will restart 5 During startup press F12 to open the boot menu The boot menu allows you to select which device to start from select the USB drive a Use your arrow keys to select USB Device then p...

Page 29: ...d except software installed from the Windows Store See Refresh your PC from the recovery backup on page 30 Reset your PC from the recovery backup 1 The Reset your PC window opens Images for reference only 2 Click Next 3 Select the operating system to recover normally only one option is available 4 Choose to keep any changes to the hard drive a If you have deleted the recovery partition or otherwis...

Page 30: ...6 Click Reset 7 After the recovery has finished you can start using your computer by repeating the first start process Refresh your PC from the recovery backup 1 The Refresh your PC window opens 2 Click Next 3 Select the operating system to recover normally only one option is available 4 Click Refresh 5 The recovery process begins by restarting your computer then continues by copying files to your...

Page 31: ... to the Internet using a cable But first an Internet Service Provider ISP usually a phone or cable company will have to go to your home or office to set up Internet service The ISP will install a small box called a router that will allow you to connect to the Internet Once your router is set up all you have to do is plug one end of a network cable into the network port on your computer and the oth...

Page 32: ...onnection on or off You can use the network management options to turn your wireless network on off or control what is shared over the network From the Start screen start typing wireless then select Connect to a network or Change Wi Fi settings Otherwise open Internet Explorer and follow the instructions Warning Using wireless devices while flying in aircraft may be prohibited All wireless devices...

Page 33: ... adapter is available Enable Bluetooth and add a device Every new device must first be paired with your computer s Bluetooth adapter This means it must first be authenticated for security purposes You only need to pair once After that simply turning on the Bluetooth adapter of both devices will connect them Bluetooth on your computer is disabled by default To enable your computer s Bluetooth adapt...

Page 34: ...ode displayed on your device Select Yes Then accept the pairing from your device Note Some devices using older versions of the Bluetooth technology require both devices to enter a PIN In the case of one of the devices not having any inputs as in a headset the passcode is hardcoded into the device usually 0000 or 1234 Consult your device s user manual for more information ...

Page 35: ...need to run it To activate the BIOS utility press F2 during the POST while the computer logo is being displayed Boot sequence To set the boot sequence in the BIOS utility activate the BIOS utility then select Boot from the categories listed at the top of the screen Setting passwords To set a password on boot activate the BIOS utility then select Security from the categories listed at the top of th...

Page 36: ...rom unauthorized access Setting these passwords creates several different levels of protection for your computer and data Supervisor Password prevents unauthorized entry into the BIOS utility Once set you must enter this password to gain access to the BIOS utility See Setting passwords on page 35 User Password secures your computer against unauthorized use Combine the use of this password with pas...

Page 37: ...ge appears Try again and press Enter When the User Password is set and the password on boot parameter is enabled a prompt appears at boot up Type the User Password and press Enter to use the computer If you enter the password incorrectly a warning message appears Try again and press Enter Important You have three chances to enter a password If you fail to enter the password correctly after three t...

Page 38: ...ower Disable Fast startup Your computer uses Fast startup to start quickly but also uses a small amount of power to check for signals to start These checks will slowly drain your computer s battery If you prefer to reduce your computer s power requirements and environmental impact turn off Fast startup 1 Open the desktop 2 Click Power Options in the Notification area 3 Select More Power Options 4 ...

Page 39: ...Power management 39 5 Select Change settings that are currently unavailable 6 Scroll down and disable Turn on fast startup 7 Select Save changes ...

Page 40: ...e your computer on AC power while your battery is charging However charging the battery with the computer turned off significantly reduces charge time Conditioning a new battery pack Before you use a battery pack for the first time there is a conditioning process that you should follow 1 Connect the AC adapter and fully charge the battery 2 Turn on the computer and complete setting up the operatin...

Page 41: ...fective life An embedded battery has a life span of more than 1 000 charge discharge cycles Optimizing battery life Optimizing battery life helps you get the most out of battery operation prolonging the charge recharge cycle and improving recharging efficiency You are advised to follow the suggestions set out below Use AC power whenever possible reserving battery for mobile use Remove accessories ...

Page 42: ...portant Connect the AC adapter as soon as possible after the battery low warning appears Data may be lost if the battery is allowed to become fully depleted and the computer shuts down Situation Recommended Action The AC adapter and a power outlet are available 1 Plug the AC adapter into the computer and then connect to the main power supply 2 Save all necessary files 3 Resume work Turn off the co...

Page 43: ...ou find you need to use any force to insert the card try reorientating the card slightly 3 Push the card until it clicks into place A few millimetres of the card will extend from beyond the slot If the card contains some files the Windows Auto Play window may appear this depends on the contents of the card and ask you if you wish to use a program to access the contents of the card Select an option...

Page 44: ...dden icons arrow in the Notification Area next to the clock 2 Click on the Safely Remove Hardware icon 3 Click on Eject SD Card or the name of the device 4 Wait until a Safe to Remove Hardware message is displayed 5 Remove the card Note SDXC memory cards can only be used in an SDXC compatible reader SD and SDHC cards can be used in either type 3 2 1 ...

Page 45: ...n power to the monitor then the computer 6 Make sure that the current resolution and refresh rate do not exceed the specifications of the monitor If necessary change the display settings used by the computer Headphones and microphone These ports allow you to connect audio devices Use the headphone port to plug in stereo headphones or powered speakers Plugging an audio device to the headphone port ...

Page 46: ...y compatible digital audio video source such as your computer a set top box DVD player and audio video receiver to any compatible digital audio and or video monitor such as a digital television DTV with a single cable The single cable keeps everything neat and tidy while ensuring easy connection and the best audio and visual quality ...

Page 47: ...evices to a single USB port Note Two USB standards are currently available on Gateway computers USB 2 0 High speed USB and USB 3 0 SuperSpeed USB USB 2 0 ports on Gateway computers have a black tongue in the port while USB 3 0 ports have a blue tongue For best performance USB 3 0 devices should always be plugged into USB 3 0 ports Consult your device s documentation to see which standard it suppor...

Page 48: ...cal drive Remove it and press Ctrl Alt Del to restart the system Do you have a USB storage device USB disk or smartphone plugged into your computer Unplug it and press Ctrl Alt Del to restart the system Nothing appears on the screen The computer s power management system automatically blanks the screen to save power Press any key to turn the display back on If pressing a key does not turn the disp...

Page 49: ...y turn off I want to eject the optical drive tray without turning on the power There is a mechanical eject hole on the optical drive Simply insert the tip of a pen or straightened out paperclip into the hole and push to eject the tray The keyboard does not respond Try attaching an external keyboard to a USB port on the computer If it works contact your dealer or an authorized service center as the...

Page 50: ...elers Warranty ITW that gives you security and peace of mind when traveling An ITW passport came with your computer and contains all you need to know about the ITW program A list of available authorized service centers is in this handy booklet Read this passport thoroughly Always have your ITW passport on hand especially when you travel to receive the benefits from our support centers Attach your ...

Page 51: ...can reduce the amount of time a call takes and help solve your problems efficiently If there are error messages or beeps reported by your computer write them down as they appear on the screen or the number and sequence in the case of beeps You are required to provide the following information Name _______________________________________ Address ______________________________________ Telephone numb...

Page 52: ...Clicking it will open Start where you can launch apps How do I see all of my apps Click the arrow icon that appears at the bottom of Start when you move your cursor Can I make the All apps view the default for Start Yes you can just follow these steps 1 Go to the desktop 2 Right click the taskbar and select Properties from the menu that opens 3 From the Navigation tab check Show the Apps view auto...

Page 53: ...ettings Power and select the action you d like to take Can I just turn off notifications You can turn off notifications during certain hours so that you can leave your computer running but not be disturbed by notifications 1 Move your cursor to the upper right hand corner of the screen and click Settings Change PC settings Search apps Notifications 2 Move the Quiet hours slider to On and select ti...

Page 54: ...reen 2 Move the slider to On and select if the slideshow should be played while the computer is running on battery power 3 Click Add a folder and open the folder you wish to use your Pictures folder will open by default Click Use this folder OK 4 You can see the list of folders under Add a folder Select a folder name and click Remove to remove the folder from the lock screen slideshow 5 Change the...

Page 55: ...alf way point of the screen Can I change the screen resolution Move your cursor to the upper right hand corner of the screen and click Search click the text box to open the onscreen keyboard and start typing Control Panel to display the results click Control Panel Adjust screen resolution How do I set the alarm Your computer can act as an alarm clock Start typing Alarms to search for the Alarms ap...

Page 56: ...e an app appear on Start If you re in All apps and you want to make an app appear on Start Right click a tile to select it and open the Customize menu Click Pin to Start from the menu that appears at the bottom of the screen How do I remove a tile from Start Right click a tile to select it and open the Customize menu Click the tile s you wish to remove and click Unpin from Start from the menu that...

Page 57: ...han one app at a time 1 Click on a tile to open an app from the Start screen 2 Return to the Start screen and repeat the process 3 Swipe right from the left edge of the screen to display the last app that was opened 4 Swipe right from the left edge of the screen until you see a column divider to display both apps simultaneously Up to three apps may be displayed via three columns at the same time C...

Page 58: ...of the screen and click Settings Change PC settings Accounts Connect to a Microsoft account and follow the onscreen instructions How do I add a favorite to Internet Explorer Internet Explorer 10 doesn t have traditional favorites instead you can pin shortcuts to Start Once you have the page open swipe upwards from the bottom edge of the screen to open the menu at the bottom of the screen Click Pin...

Page 59: ...ealer Error messages If you receive an error message note the message and take the corrective action The following table lists the error messages in alphabetical order together with the recommended course of action Error messages Corrective action CMOS battery bad Contact your dealer or an authorized service center CMOS checksum error Contact your dealer or an authorized service center Disk boot f...

Page 60: ...ed service center for assistance Keyboard error or no keyboard connected Contact your dealer or an authorized service center Keyboard interface error Contact your dealer or an authorized service center Memory size mismatch Press F2 during POST to enter the BIOS utility then press Exit in the BIOS utility to reboot Error messages Corrective action ...

Page 61: ...e Provider ISP which supplies the connection between your computer and the Internet You should research the ISPs available in your region not forgetting to talk to friends and family about their experiences or to check reviews and consumer reports The ISP you select will provide instructions on how to connect to the Internet you may need additional software or a special box that connects to your p...

Page 62: ...and always on Internet service via a cable television line This service is generally available in large cities You can use your telephone and watch cable TV at the same time you are connected to the Internet 3G WWAN or Wireless Wide Area Network A 3G connection allows you to use cellular networks such as those used by a mobile phone to connect to the Internet while away from home The socket for a ...

Page 63: ...k Mobility Wireless LAN systems allow you and other users of your home network to share access to files and devices connected to the network for example a printer or scanner Also you can share an internet connection with other computers in your home Installation speed and simplicity Installing a wireless LAN system can be fast and easy and eliminates the need to pull cables through walls and ceili...

Page 64: ...ess adapter is normally already installed in your computer A button or controls in Windows allow you to activate or deactivate the adapter Diagram of a working network 1 Access point router 2 Desktop computer 3 Modem 4 Printer 5 Portable computer 6 PDA Smartphone 7 Network cables RJ45 Turning on off a wireless network connection Most computers feature a Wi Fi button that turns the network connecti...

Page 65: ...ed to your needs www gateway com is your portal to a world of online activities and services visit us regularly for the latest information and downloads Security You are probably eager to explore everything the Internet has to offer In order for you to be safe online Gateway has pre installed Symantec s award winning Norton Internet Security on your computer Norton Internet Security runs quietly i...

Page 66: ...ar or even change the configuration of your computer Spyware consumes resources on your computer it can slow down your Internet connection or entire computer system and even cause crashes Spyware is sometimes used by unscrupulous companies to monitor and track the sites you visit on the Internet so as to determine your web surfing habits and display targeted pop up ads on your screen However some ...

Page 67: ...ossible The more difficult you make their job the more likely they are to leave you alone and move on to an easier target The tips below provide basic information on how you can prevent online fraud Keep your computer current with the latest patches and updates One of the best ways to keep attackers away from your computer is to apply patches and other software fixes when they become available By ...

Page 68: ...et Security which combine firewall antivirus antispyware with other features such as antispam and parental controls have become popular as they offer all the security software needed for online protection in a single package Many people find using a comprehensive security suite an attractive alternative to installing configuring and updating several different types of security software A complete ...

Page 69: ...s some advice for how to share personal information safely online Keep an eye out for phony email messages Things that indicate a message may be fraudulent are misspellings poor grammar odd phrasing Web site addresses with strange extensions Web site addresses that are entirely numbers where there are normally words and anything else out of the ordinary Additionally phishing messages will often te...

Page 70: ...ine in newsgroups blogs or online communities Online offers that look too good to be true usually are The old saying there s no such thing as a free lunch still rings true today Supposedly free software such as screen savers or smileys secret investment tricks sure to make you untold fortunes and contests that you ve surprisingly won without entering are the enticing hooks used by companies to gra...

Page 71: ...ovides a variety of protection applications Windows Updates If you have an active Internet connection Windows can check for important updates for your computer and install them automatically These updates include security patches and program updates that can improve your computing experience and help protect your computer against new viruses and attacks How do I know when my computer is at risk If...

Page 72: ...o enter the region code DVDs are available for 6 regions Region code Country or region 1 USA Canada 2 Europe Middle East South Africa Japan 3 Southeast Asia Taiwan South Korea 4 Latin America Australia New Zealand 5 Former USSR parts of Africa India 6 People s Republic of China Note To change the region code insert a DVD movie of a different region into the DVD drive Once your DVD drive is set to ...

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