Gateway MX6960, Reference Manual

Page: 95 / 150

Troubleshooting
89
The hard drive cannot be accessed, or you see
a “General failure reading drive C” error
message
■
If a diskette is in an external diskette drive,
eject it and restart your notebook.
Tips & Tricks
For more information
about removing your
hard drive, see
“Replacing the hard
drive kit” on page 76 .
■
Make sure that the hard drive is installed
correctly. Remove it, firmly reinsert it, then
restart your notebook.
■
If your notebook has been subjected to
static electricity or physical shock, you may
need to reinstall the operating system.
You see a “Non-system disk”, “NTLDR is
missing”, or “disk” error message
■
Eject the diskette from an external diskette
drive, then press
E
NTER
.
Internet
Tips & Tricks
For the location of
your modem and
network jacks, see
“Right” on page 8 .
Help and
Support
For more information
about troubleshooting
Internet connections,
click
Start , then click
Help and Support .
Type the keyword
troubleshooting
connections in the
Search box, then click
the arrow.
You cannot connect to the Internet
■
If you are using a dial-up modem, make
sure that the modem cable is plugged into
the modem jack and not the Ethernet
network jack.
-OR-
If you are using a cable or DSL modem,
make sure that the modem cable is
plugged into the Ethernet network jack
and not the modem jack.
■
Make sure that you do not have a problem
with your modem. For more information,
see
“Modem (dial-up)” on page 96 .
■
Make sure that your account with your
Internet service provider (ISP) is set up
correctly. Contact your ISP technical
support for help.
You see an “Unable to locate host” message
and are unable to browse the Internet
This problem can occur when you have typed a
URL (Web address) incorrectly, you have lost
your Internet connection, or your ISP is having
technical difficulties.