Gateway MX6960, Reference Manual

Page: 119 / 150

Telephone support
113
Telephone support
Before calling Gateway Customer Care
Warning
To avoid bodily injury,
do not attempt to
troubleshoot your
notebook problem if:
• Power cords or plugs
are damaged
• Liquid has been
spilled into your
notebook
• Your notebook was
dropped
• The case was
damaged
Instead, unplug your
notebook and contact
a qualified computer
technician.
If you have a technical problem with your
notebook, follow these recommendations
before contacting Gateway Customer Care:
■
Make sure that your notebook is
connected correctly to a grounded
AC outlet that is supplying power. If you
use a surge protector, make sure that it is
turned on.
■
If a peripheral device, such as a keyboard
or mouse, does not appear to work, make
sure that all cables are plugged in securely.
■
If you have recently installed hardware or
software, make sure that you have installed
it according to the instructions provided
with it. If you did not purchase the
hardware or software from Gateway, see
the manufacturer’s documentation and
technical support resources.
■
If you have “how to” questions about using
a program, see:
■
Online Help
■
Printed documentation
■
The Microsoft Windows
documentation
■
The software publisher’s Web site
■
See the troubleshooting section of this
chapter.
■
Have your customer ID, serial number, and
order number available, along with a
detailed description of your problem,
including the exact text of any error
messages, and the steps you have taken.
■
Make sure that your notebook is nearby at
the time of your call. The technician may
have you follow troubleshooting steps.