Gateway ML6228, Reference Manual

Page: 103 / 134

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You cannot connect to the Internet
•
The ISP may be having technical difficulties. Contact
your ISP for technical support.
•
See if the modem works with a different
communications program. The problem may be with
just one program.
•
Review the troubleshooting information under
“Internet” on page 89 .
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over
public telephone lines to 53K. Other factors, such as line noise,
telephone service provider equipment, or ISP limitations, may
lower the speed even further.
If your notebook has a v.90 modem, the speed at which you
can upload (send) data is limited to 33.6K. If your notebook
has a v.92 modem, the speed at which you can upload data
is limited to 48K. Your ISP may not support 48K uploads.
Your fax communications program only sends and receives
faxes at 14,400 bps when you have a 56K modem
Current fax technology only supports a maximum send and
receive rate of 14,400 bps.
The modem is not recognized by your notebook
•
Make sure that the line connected to the modem is
working and plugged into the appropriate port on your
notebook.
•
If the modem shares the telephone line with another
device, make sure that the telephone line is not in use
(for example, someone is on the telephone, or another
modem is in use).
•
Use a different modem cable. Some telephone cables do
not meet required cable standards and may cause
problems with the modem connection.
•
Shut down and restart your notebook.
•
Run Windows modem diagnostics.
To run modem diagnostics:
1
Close all open programs.
2
Click ( Start ), then click Control Panel . The
Control Panel window opens.
3
Click Hardware and Sound .
Tip
For the location of your modem jack, see “Right” on page 8 .