Gateway M500 User Manual Download Page 94

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Chapter 7: Troubleshooting

www.gateway.com

Telephone numbers

Gateway offers a wide range of customer service, technical support, and
information services.

Automated troubleshooting system

Telephone numbers

You can access the following services through your telephone to get answers
to your questions:

Service description

How to reach

Use an automated menu system and your telephone
keypad to find answers to common problems.

800-846-2118 (US)
877-709-2945 (Canada)

Resource

Service description

How to reach

Fax on demand
support

Order a catalog of documents on common
problems, then order documents by document
numbers. The documents will be faxed to you.

800-846-4526 (US)
877-709-2951 (Canada)

Gateway’s
fee-based
software tutorial
service

Get tutorial assistance for software issues
billed by the minute.

800-229-1103 (charged to
your credit card)
900-555-4695 (charged to
your telephone bill)

Gateway
Technical Support

Talk to a Gateway Technical Support
representative about a non-tutorial technical
support question. (See “Before calling
Gateway Technical Support” on page 87 before
calling.)

TDD Technical Support (for hearing impaired)
is available:

Weekdays 6:00 a.m. - 8:00 p.m. Central Time

Weekends 6:00 a.m. - 5:00 p.m. Central Time

800-846-2301 (US)
800-846-3609 (Canada
and Puerto Rico)
605-232-2191
(all other countries)

800-846-1778 (TDD)

America Online

Get support for your America Online ISP
account

800-827-6364 (US)

888-265-4357 (Canada)

CompuServe

Get support for your CompuServe ISP account

800-848-8990 (US)

Sales,
accounting, and
warranty

Get information about available systems,
pricing, orders, billing statements, warranty
service, or other non-technical issues.

800-846-2000 (US)
888-888-2037 (Canada)

Summary of Contents for M500

Page 1: ...Gateway M500 Notebook Customizing Troubleshooting user sguide ...

Page 2: ......

Page 3: ...otebook 7 Top 8 Front 10 Left 11 Right 12 Back 13 Bottom 15 Features 16 LCD panel 18 Status indicators 19 Keyboard 21 Special keys 21 Keyboard ergonomics 25 Touchpad 26 Touchpad basics 27 Multi function buttons 29 Storage 31 Hard drive 31 Optical drive 31 Connectivity options 34 Ethernet and LAN 34 Fax data modem 35 Wireless communication 36 Fast infrared 37 Audio 38 AV control panel 39 Securing y...

Page 4: ...S Video 55 External keyboard 56 External pointing device 57 Printer 58 Audio devices 59 PC Card 60 PC Card slot 60 USB devices 62 IEEE 1394 devices 63 Miscellaneous options 64 Additional AC adapters and batteries 64 Battery 64 AC adapter 64 Key component upgrades 65 Memory upgrade 65 Hard drive upgrade 65 5 Moving with Your Notebook 67 Disconnecting from peripheral devices 68 Moving around 69 Prep...

Page 5: ...s 75 System software 76 Launch Manager 76 BIOS Setup utility 77 Setting a password 77 7 Troubleshooting 81 Frequently asked questions 82 Error messages 85 Telephone support 87 Before calling Gateway Technical Support 87 Telephone numbers 88 Tutoring and training 89 Self help 89 Tutoring 89 Training 90 A Specifications 91 Microprocessor 92 Memory 92 Data storage 92 Display and video 92 Audio 93 Key...

Page 6: ...iv B Safety Regulatory and Legal Information 95 Index 105 ...

Page 7: ...1 1 Getting Started Read this chapter to learn how to Connect and start your notebook Care for your notebook ...

Page 8: ...g up 2 Insert the battery at an angle 1 press gently on the battery 2 until it clicks into place Then slide the battery lock latch into the locked position 3 Important When using a battery for the first time fully recharge the battery then disconnect the adapter to use up the battery charge before recharging again Perform this action twice to condition the battery ...

Page 9: ... Connecting and starting your notebook www gateway com 3 Connect one end of the AC adapter to the power connector on the back of your notebook and the other end to a correctly grounded electrical outlet ...

Page 10: ...executes and Windows begins loading Important To turn off your notebook we recommend that you use the Windows Turn Off option to shut down your notebook If you are unable to shut down your notebook normally press and hold the power button for more than four seconds to turn off your notebook If you turn off your notebook and want to turn it on again wait at least two seconds before turning it on ...

Page 11: ...o not subject your notebook to heavy shock and vibration Do not expose your notebook to dust and dirt Never place objects on top of your notebook Never place your notebook on uneven surfaces Taking care of your AC adapter Do not connect the adapter to any other device Do not step on the power cord or place heavy objects on top of it Carefully route the power cord and any cables away from all poten...

Page 12: ...used batteries according to local regulations Recycle if at all possible Cleaning and servicing To clean your notebook 1 Turn off your notebook then remove the battery 2 Disconnect the AC adapter 3 Use a soft cloth moistened with water Do not use liquid or aerosol cleaners Contact Gateway if any of the following occurs Your notebook has been dropped or the case has been damaged Liquid has been spi...

Page 13: ...2 7 Getting Familiar with Your Notebook Read this chapter to learn about Components ports and jacks Features of your notebook ...

Page 14: ...icators LEDs light emitting diodes that turn on and off to show the status of your notebook and its functions and components 3 AV control panel Control buttons for playing audio video media 4 Touchpad Touch sensitive pointing device which functions like a mouse 5 Palm rest Comfortable support area for your hands when you use your notebook ...

Page 15: ...he left and right mouse buttons 8 Keyboard Inputs data into your notebook 9 Multi function buttons Buttons for opening frequently used programs See Multi function buttons on page 29 for more details 10 Power button Turns on your notebook power 11 Microphone Inputs sounds and voices into your notebook Item Icon Description ...

Page 16: ...ct the CD or DVD 3 DVD CD RW drive indicator This LED lights up when the DVD CD RW drive is in use 4 DVD CD RW drive Insert CDs or DVDs into this drive 5 IR sensor Sends and receives data for an IR infrared device such as an IR printer 6 Subwoofer The subwoofer is located in this bay 7 Cover release latch Slide the release latch to the left to open your notebook ...

Page 17: ...t one Type II 16 bit PC Card or 32 bit CardBus PC Card into this slot 3 PC Card eject button Press to remove the PC Card from the PC card slot 4 SD memory card slot Insert an SD Secured Digital memory card into this slot 5 Kensington lock slot Secure your notebook to an object by connecting a Kensington cable lock to this slot ...

Page 18: ...m Right Item Icon Description 1 USB ports Plug USB Universal Serial Bus devices such as a USB Iomega Zip drive printer scanner camera keyboard or mouse into these ports 2 Ventilation fan Helps cool internal components Do not block or insert objects into these slots ...

Page 19: ...00 Ethernet network cable into this jack 6 Microphone jack Plug a microphone into this jack 7 Line in jack Plug an audio device such as a stereo into this jack 8 Headphone jack Plug amplified speakers or headphones into this jack The built in speakers are turned off when speakers or headphones are plugged into this jack 9 USB port Plug a USB Universal Serial Bus device such as a USB Iomega Zip dri...

Page 20: ...pin Plug an IEEE 1394 also known as FireWire or iLink device such as a digital video camera into this 4 pin IEEE 1394 port 12 IEEE 1394 port 6 pin Plug an IEEE 1394 also known as FireWire or iLink device such as a digital video camera into this 6 pin IEEE 1394 port Item Icon Description ...

Page 21: ...ttery 2 Battery release latch Slide to remove the battery 3 Battery bay Insert the battery into this bay 4 Hard drive bay The hard drive is located in this bay 5 Hard drive protector Protects the hard drive from accidental bumps and vibrations 6 Memory bay The memory modules are located in this bay ...

Page 22: ...e to 1024 MB with 2 DDR 266 SoDIMM High capacity Enhanced IDE hard drive Lithium Ion battery Power management system Dual display capability Simultaneous LCD and CRT display LCD panel supports resolution up to 1280x854 VGA monitor supports resolution up to 2048x1536 Embedded TV encoder supports resolution up to 1024x768 Multimedia AV control panel Playback MP3 through SD HDD or Audio CD with syste...

Page 23: ...ess communication 3 USB Universal Serial Bus ports 2 0 2 IEEE 1394 ports one unpowered 4 pin port and one powered 6 pin port 802 11b wireless LAN Human centric design and ergonomics Sleek smooth and stylish design Full sized keyboard Ergonomically centered touchpad pointing device Multi function buttons Expansion Upgradeable memory ...

Page 24: ...ement The power management system incorporates an automatic LCD dim feature that automatically dims the LCD when your notebook is powered by a battery to conserve battery power See Managing Power on page 45 for more information on power management features Opening and closing the LCD panel To open the display slide the cover release latch to the left and lift up the LCD panel then tilt it to a com...

Page 25: ...tus indicators Your notebook has seven easy to read status indicators LEDs under the LCD panel The Power and Standby indicators are visible even when you close the LCD panel so you can see the status of your notebook while the cover is closed ...

Page 26: ...Power Lights when your notebook is on Blinks when a battery low condition occurs 3 Standby Blinks when notebook enters Hibernation mode 4 Media activity Lights when the hard drive or DVD CD RW drive is active 5 Battery charge Lights when the battery is being charged 6 Caps Lock Lights when Caps Lock is activated 7 Num lock FN F11 Lights when Numeric Lock is activated ...

Page 27: ...habetic characters typed are in uppercase Num Lock FN F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry A better solution would be to connect an external keyboard See External keyboard on page 56 Scroll Lock Fn F12 When Scroll Lock is on the screen...

Page 28: ... printed on the keys Desired Access Num Lock On Num Lock Off Number keys on embedded keypad Type numbers in a normal manner Cursor control keys on embedded keypad Hold SHIFT while using cursor control keys Hold FN while using cursor control keys Main keyboard keys Hold FN while typing letters on the embedded keypad Type the letters in a normal manner Important If an external keyboard is connected ...

Page 29: ... like screen contrast and brightness and the BIOS Setup utility Key Description Windows logo key Start button Combinations with this key perform special functions Below are a few examples á TAB Activates next taskbar button á E Opens My Computer á F Finds a file á M Minimizes All SHIFT á M Undoes Minimize All á R Displays Run dialog box Application key Opens the program s context menu same as a ri...

Page 30: ...andbyStandby mode which can be defined through the advanced section of the Power Management Properties in the Windows Control Panel FN F3 Display toggle Switches display output between the LCD panel an external monitor if connected or both the LCD panel and external monitor FN F4 Screen blank Turns the LCD panel backlight off to save power Press any key to return FN F5 Speaker on off Turns the spe...

Page 31: ...5 Keyboard www gateway com Keyboard ergonomics Located below the keyboard the wide and curved palm rest is ergonomically designed to provide you with a comfortable place to rest your hands while you type ...

Page 32: ...eway com Touchpad The built in touchpad is a pointing device that senses movement on its surface This means the cursor responds as you move your finger on the surface of the touchpad The central location on the palm rest provides optimum comfort and support ...

Page 33: ...ns and run functions These two buttons are similar to the left and right buttons on a mouse Tapping on the touchpad produces similar results Important Keep your fingers dry and clean when using the touchpad Also keep the touchpad dry and clean The touchpad is sensitive to finger movements Therefore the lighter the touch the better the response Tapping too hard will not increase the touchpad s resp...

Page 34: ...ap twice at the same speed as double clicking the mouse button Select Click once Tap once Drag Click and hold then use your finger to drag the cursor on the touchpad Tap twice at the same speed as double clicking the mouse button and hold your finger to the touchpad on the second tap to drag the cursor Access context menu Click once ...

Page 35: ...29 Multi function buttons www gateway com Multi function buttons Located at the top of the keyboard are five multi function buttons used to open frequently used programs or functions ...

Page 36: ...rmation see Wireless communication on page 36 2 E mail Press this to open the e mail program 3 Internet browser Press this button to open your Internet browser 4 P1 This button is user programmable For more information about programming buttons see Launch Manager on page 76 5 P2 This button is user programmable For more information about programming buttons see Launch Manager on page 76 ...

Page 37: ...r to your storage needs This is where your programs and data are stored Optical drive A high speed optical drive DVD CD RW drive gives you portable multimedia access and at the same time lets you burn your data onto a recordable CD Inserting the disc This notebook features a slot loading optical drive To insert a disc into the optical drive gently push the disc into the slot and the drive will loc...

Page 38: ...32 Chapter 2 Getting Familiar with Your Notebook www gateway com Ejecting the disc To eject the disc from the slot press the eject button and wait for the drive to eject the disc ...

Page 39: ...m of five times including the first time after which the last region code set will remain permanent Recovering your hard drive does not reset the number of times the region code has been set Refer to the table below for DVD movie region code information Region code Country or region 1 U S A Canada 2 Europe Middle East South Africa Japan 3 Southeast Asia Taiwan Korea South 4 Mexico Latin America Au...

Page 40: ...onnecting to a network and communicating with other computers Ethernet and LAN The built in network feature allows you to connect your notebook to an Ethernet based 10 100 Mbps network To use the network feature connect an Ethernet cable from the network jack on the back of your notebook to a network jack or hub on your network ...

Page 41: ...ax data modem jack connect a telephone cable from the modem jack to a telephone jack Warning This modem port is not compatible with digital phone lines Plugging this modem into a digital phone line will damage the modem Warning To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord ...

Page 42: ...nication devices You can manually turn off your wireless communication feature Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11B also known as wireless Ethernet or Wifi communication devices are examples of devices that provide wireless...

Page 43: ...al digital assistants mobile phones and infrared printers The infrared port can transfer data at speeds of up to 4 Mb s at a distance of up to one meter To use FIR position two IR aware devices so their IR ports are no more than one meter apart and offset no more than 15 degrees When the two devices are in position begin the data transfer as you normally would See your file transfer software for d...

Page 44: ... keyboard direct sound towards you to further enhance sound output There are audio ports on the back of your notebook See Back on page 13 for the location of these ports Also see Audio devices on page 59 for more information on connecting external audio devices Your notebook has a subwoofer on the front See Front on page 10 for the location of the subwoofer ...

Page 45: ...tal display LCD displays current media status 2 Power button Turns the AV control panel on or off 3 Source button Selects the playback source DVD CD RW hard drive or SD memory card 4 Play pause button Plays and pauses the media playback 5 Volume down button Turns down the volume of the speakers during playback 6 Volume up button Turns up the volume of the speakers during playback 7 Stop Eject butt...

Page 46: ...Repeat button Selects the options no repeat repeat the currently playing track or repeat all tracks during playback 9 Mute button Mutes the sound coming out of the speakers 10 Fast rewind fast forward dial Use this dial to fast rewind or fast forward the track currently playing 11 Previous track button Lets you jump to the previous track on the playlists 12 Next track button Lets you jump to the n...

Page 47: ... track has been playing 6 Volume Mute Displays the volume level and indicates if the sound has been muted 7 SD memory card Indicates a file on the SD memory card is playing 8 CD playback indicator Indicates that a CD is playing 9 MP 3 playback indicator Indicates that an MP 3 file is playing 10 Playback progress indicator Shows the progress of the of the payback 11 Repeat indicator Indicates if th...

Page 48: ...ter 2 Getting Familiar with Your Notebook www gateway com Adjusting the volume Press the minus button on the AV control panel to decrease the volume on the speaker press the plus button to increase the volume ...

Page 49: ...ity slot A security slot located on the left side of your notebook lets you connect a Kensington compatible notebook security lock Wrap a notebook security lock cable around an immovable object such as a table or locked drawer handle Insert the lock into the slot on your notebook and turn the key to secure the lock Some keyless models are also available ...

Page 50: ...p Password secures your notebook against unauthorized entry to and use of the BIOS Setup utility Power on Password secures your notebook against unauthorized use Hard Drive Password protects your data by preventing unauthorized access to your hard drive Setting a password You can set the password using the BIOS Setup utility See BIOS Setup utility on page 77 Important Do not forget your Setup and ...

Page 51: ...3 45 Managing Power Read this chapter to learn how to Install and remove the battery Recharge the battery Manage power usage ...

Page 52: ...u should save your work You can correct this situation by recharging the battery Whenever possible use the AC adapter The battery will come in handy when you travel or during a power failure We recommend that you have an extra fully charged battery available as backup Using the battery for the first time To use the battery for the first time 1 Plug the AC adapter into the notebook and an electrica...

Page 53: ...ttery Insert the battery at an angle 1 press gently on the battery 2 until it clicks into place then slide the battery lock latch into the locked position 3 Warning Do not expose batteries to temperatures below 32 F 0 C or above 140 F 60 C This may adversely affect the battery ...

Page 54: ...tch into the unlocked position 1 slide and hold the battery release latch 2 then lift the battery by using the built in slot in the battery 3 and pull the battery out of the bay 4 Important Before removing the battery make sure that you have an AC adapter connected to the computer Otherwise turn off the computer ...

Page 55: ...Charge in use mode When your notebook is in use with the AC adapter plugged in the computer also charges the battery if installed This mode will take longer to fully charge a battery than rapid mode In charge in use mode a fully depleted battery gets 95 charged in approximately 4 hours Checking the charge level The Windows battery meter indicates the current charge level Rest your cursor on the ba...

Page 56: ...e card is not in use Store the battery in a cool dry place The recommended storage temperature for batteries ranges from 50 to 86 F 10 to 30 C The higher the storage temperature the faster the battery self discharges The batteries can be recharged about 400 times when used as directed Excessive recharging decreases battery life Take care of your battery and AC adapter See Care and maintenance on p...

Page 57: ... computer 2 Save all necessary files 3 Resume work Turn off the computer if you want to recharge the battery rapidly An extra fully charged battery available 1 Save all necessary files 2 Close the program 3 Shut down Windows and turn off you notebook 4 Replace the battery 5 Turn on the computer and resume work AC adapter or electrical outlet not available 1 Save all necessary files 2 Close the pro...

Page 58: ...ement scheme that supports ACPI Advanced Configuration and Power Interface which allows for maximum power conservation and maximum performance at the same time Windows handles all power saving chores for your computer Advanced Configuration and Power Interface Advanced Configuration and Power Interface ACPI is a power management specification jointly developed by Compaq Intel Microsoft Phoenix Tos...

Page 59: ...4 53 Using Peripheral Devices and Options Read this chapter to learn how to Connect peripheral devices Use hardware options Upgrade your notebook ...

Page 60: ...advantage of Windows multi display capability allowing you to use your notebook for presentation purposes So whatever is displayed in your notebook will likewise be displayed on the other external display To use simultaneous display you can choose to connect other display devices to your notebook through the monitor port Important If an external monitor is not connected closing the display cover p...

Page 61: ...55 S Video www gateway com S Video The S Video jack allows you to output to a television or display devices that support S Video input ...

Page 62: ...om External keyboard This notebook has a keyboard with full sized keys and an embedded keypad If you feel more comfortable using a desktop keyboard you can connect a USB external keyboard To connect an external keyboard plug the external keyboard into the USB port ...

Page 63: ...57 External pointing device www gateway com External pointing device This notebook accepts a USB mouse or a similar pointing device ...

Page 64: ...58 Chapter 4 Using Peripheral Devices and Options www gateway com Printer You can connect a printer to your notebook s parallel or USB port See your printer manual for operating instructions ...

Page 65: ...nto the line in jack and amplified speakers or headphones into the microphone jack See Back on page 13 for information about port location The subwoofer is located on the front of your notebook See Front on page 10 for the location of the subwoofer The subwoofer carries low frequency sound to give a bass boost and create a rumbling effect for certain special effects sounds such as explosions and t...

Page 66: ...d on the left side of your notebook accepts credit card sized cards that enhance the usability and expandability of your notebook PC Cards formerly PCMCIA are add on cards for notebooks giving you expansion possibilities long afforded by desktop PCs Popular type II cards include flash memory SRAM and SCSI cards CardBus improves on the 16 bit PC card technology by expanding the data path to 32 bits...

Page 67: ... for example a network cable if necessary See your card manual for details Ejecting a card Before ejecting a PC Card Exit the program using the card Left click the PC Card icon on the taskbar and stop the card operation Press the slot eject button once to pop it out then press it again to eject the PC Card ...

Page 68: ...ripheral Devices and Options www gateway com USB devices Your notebook has three USB Universal Serial Bus 2 0 ports that allow you to connect peripheral devices Common USB devices include a mouse keyboard or digital camera ...

Page 69: ...our notebook s fast IEEE 1394 ports allow you to connect IEEE 1394 supported devices like a digital video camera or optical drive Your notebook comes with two IEEE 1394 ports a 4 pin port and 6 pin port See your peripheral device s documentation for details ...

Page 70: ...It is a good practice to have a spare battery around especially when you travel The Li Ion battery coupled with the power management features of your notebook supplies you with more power on the go AC adapter The compact AC adapter charges your battery and supplies power to your notebook You can order a spare AC adapter so you do not need to carry it from the office to your home or destination ...

Page 71: ...two DDR 266 SoDIMM Small Outline Dual Inline Memory Module sockets that accept 128 256 512 MB Synchronous Dynamic Random Access Memory SDRAM module Contact Gateway if you need to add more memory Hard drive upgrade It is possible to upgrade your hard drive with a higher capacity drive when you need more storage space Your notebook uses a 9 5 mm 2 5 inch Enhanced IDE hard drive Contact Gateway if yo...

Page 72: ...66 Chapter 4 Using Peripheral Devices and Options www gateway com ...

Page 73: ...5 67 Moving with Your Notebook Read this chapter to learn about Moving your notebook Traveling with your notebook ...

Page 74: ...book from peripheral devices 1 Save your work in progress 2 Shut down Windows and turn off your notebook 3 Disconnect the cord from the AC adapter 4 Disconnect the keyboard pointing device printer external monitor and other external devices 5 Disconnect the Kensington lock if you are using one to secure your notebook ...

Page 75: ...tebook for three hours under most circumstances If your meeting is shorter than that you probably do not need to bring anything with you other than your notebook What to bring to long meetings If your meeting will last longer than 3 hours or if your battery is not fully charged you may want to bring the AC adapter with you to plug in your notebook in the meeting room If the meeting room does not h...

Page 76: ...l media from the drives Failure to remove the media can damage the drive 2 Shut down Windows and turn off your notebook 3 Pack your notebook in a protective case that can prevent your notebook from sliding around and cushion it if it should fall What to bring with you Unless you already have some items at home bring the AC adapter and power cord with you Warning Avoid packing items next to the top...

Page 77: ...k to return to room temperature and inspect the screen for condensation before turning on your notebook If the temperature change is greater than 18 F 10 C allow your notebook to come to room temperature slowly If possible leave your notebook for 30 minutes in an environment with a temperature between outside and room temperature Setting up a home office If you frequently work on your notebook at ...

Page 78: ...at to bring with you Bring the following items with you AC adapter Spare fully charged batteries Additional printer driver files if you plan to use another printer Special considerations In addition to the guidelines for taking your notebook home follow these guidelines to protect your notebook while traveling Always take your notebook as carry on luggage If possible have your notebook inspected b...

Page 79: ...nal printer driver files if you plan to use another printer Special considerations Follow the same special considerations as when traveling with your notebook In addition these tips are useful when traveling internationally When traveling in another country check that the local AC voltage and the AC adapter power cord specifications are compatible If not purchase a power cord that is compatible wi...

Page 80: ...74 Chapter 5 Moving with Your Notebook www gateway com ...

Page 81: ...6 75 Using Installed Programs and Utilities Read this chapter to learn how to Access programs in Windows Program the multi function buttons Use the BIOS Setup utility ...

Page 82: ...er allows you to program the four multi function buttons and the wireless button located above the keyboard See Multi function buttons on page 29 for the location of these keys You can access the Launch Manager by clicking Start Programs and then clicking Launch Manager to start the program Important To access Windows programs click Start then click the program folder Click the program icon to ope...

Page 83: ...utility You can use the BIOS Setup utility to create passwords to limit access to your notebook To open the BIOS Setup utility press F2 during startup Use the navigation keys displayed at the bottom of the BIOS Setup utility screen to move through the BIOS menus and make selections Press F1 to get more help about options Setting a password Important Do not forget your password If you forget your p...

Page 84: ...eric characters A Z a z 0 9 3 Press Enter The retype password box opens 4 Retype the password to verify your first entry and press Enter After setting the password your notebook automatically sets the chosen password parameter to Present 5 Press ESC to return to the main menu 6 Press Esc The following dialog box appears 7 Select Yes and press Enter to save the password and exit the BIOS Setup util...

Page 85: ... password use the up or down arrow key to highlight a password parameter and press the left or right arrow key to select None Changing a password To change a password you have to first remove the password and then follow the instructions in Setting a password on page 77 ...

Page 86: ...80 Chapter 6 Using Installed Programs and Utilities www gateway com ...

Page 87: ...7 81 Troubleshooting Read this chapter to learn how to troubleshoot common problems Warning Do not attempt to open and service your notebook by yourself Contact Gateway for assistance ...

Page 88: ...andby mode Press any key or tap on the touchpad to resume Nothing appears on the screen Your notebook s power management system automatically blanks the screen to save power Press any key to turn the display back on If pressing a key does not turn the display back on two things might be the cause The brightness level might be too low Press FN and FN to adjust the brightness level The display devic...

Page 89: ...trol icon on the taskbar Click the icon and adjust the level If headphones or external speakers are connected to the headphone jack on the back of your notebook the internal speakers automatically turn off External microphone does not work Check the following Make sure that the external microphone is connected to the microphone jack on the left side of your notebook If you cannot hear playback the...

Page 90: ...tion to use the internal modem To set up your location 1 Open the Windows Control Panel and double click the Modems icon 2 Click Dialing Properties and begin setting up your location Refer to the Windows on line help Why can t I charge my battery to 100 charged when it is 99 95 charged To preserve the life of the battery the system only lets you charge the battery when its capacity falls below 95 ...

Page 91: ...it and reconfigure your notebook Hard Disk 0 Error Contact Gateway Hard Disk 0 Extended Type Error Contact Gateway I O Parity Error Contact gateway Keyboard Error or No Keyboard Connected Contact Gateway Keyboard Interface Error Contact Gateway Memory Size Mismatch Press F2 during startup to enter the BIOS Setup utility then press Esc to exit and reconfigure your notebook Missing operating system ...

Page 92: ...ting www gateway com RAM BIOS Bad Contact Gateway RAM Parity Error Contact Gateway Real Time Clock Error Press F2 during startup to reconfigure your notebook Video RAM BIOS Bad Contact Gateway Error Messages Corrective Action ...

Page 93: ...ware from Gateway see the manufacturer s documentation and technical support resources If you have how to questions about using a program see Online Help Printed documentation The Microsoft Windows documentation The software publisher s Web site See the troubleshooting section of this chapter Have your customer ID serial number and order number available along with a detailed description of your p...

Page 94: ...tutorial assistance for software issues billed by the minute 800 229 1103 chargedto your credit card 900 555 4695 chargedto your telephone bill Gateway Technical Support Talk to a Gateway Technical Support representative about a non tutorial technical support question See Before calling Gateway Technical Support on page 87 before calling TDD Technical Support for hearing impaired is available Week...

Page 95: ...In many cases additional product information and online documentation for Gateway supplied hardware can be found in our Web site s Documentation Library This user s guide The software publisher s Web site Tutoring For help on using hardware or software that came with your Gateway notebook contact Gateway s fee based tutorial hotline 800 229 1103 rate charged per minute charged to a major credit ca...

Page 96: ...rams including Microsoft Word Excel and PowerPoint www gateway com country Gateway Learning Libraries A variety of courses and tutorials are available on CD Select from several easy to use learning libraries www gateway com training Online Training from Learn Gateway More than 450 online courses are available from Learn Gateway All you have to do is go online and log in You select the subject matt...

Page 97: ...A 91 Specifications Read this chapter to learn about specifications for your notebook ...

Page 98: ...e Slot loading DVD CD RW drive Secure Digital SD slot Display and video 15 2 15 10 SXGA Super eXtended Graphic Array widescreen TFT LCD panel 1280 854 SXGA resolution 16 7 million colors nVidia GeForce4 Go high performance graphics chipset with 32MB frame buffer Simultaneous LCD and CRT display Dual display support LCD panel supports resolution up to 1280 854 VGA monitor supports resolution up to ...

Page 99: ...entered touchpad pointing device I O ports One Type II CardBus PC Card slot One RJ 11 phone jack V 90 One RJ 45 network jack Ethernet 10 100 One power connector One external monitor port DDC 2 0 One line out jack headphone or external speaker 3 5 mm mini jack One audio line in microphone jack 3 5 mm mini jack Three USB ports 2 0 Two IEEE 1394 port One 4 pin unpowered and one 6 pin powered Wireless...

Page 100: ...condensing Operating 20 80 RH Non operating 20 80 RH Operating System Windows XP Home edition Power Battery 59 2 WattHour Li Ion battery 1 5 hour rapid charge 4 hour charge in use AC adapter 70 Watt Auto sensing 100 240Vac 50 60Hz Options 128 256 512 MB DDR 266 SoDIMM memory upgrade module Additional AC adapter ...

Page 101: ...he latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system ...

Page 102: ... appropriate outlet If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and bu...

Page 103: ...ies recommended by Gateway Important Do not use Gateway products in areas classified as hazardous locations Such areas include patient care areas of medical and dental facilities oxygen laden environments or industrial facilities Warning To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord ...

Page 104: ...device or devices that may be embedded in your notebook is well below the RF exposure limits as known at this time Because the wireless devices which may be embedded into your notebook emit less energy than is allowed in radio frequency safety standards and recommendations Gateway believes these devices are safe for use Regardless of the power levels care should be taken to minimize human contact ...

Page 105: ...countries with your system check with the local Radio Approval authorities prior to any move or trip for any restrictions on the use of a wireless device in the destination country Warning If your system came equipped with an internal embedded wireless device do not operate the wireless device unless all covers and shields are in place and the system is fully assembled Warning Wireless devices are...

Page 106: ...itter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruct...

Page 107: ...vice complies with Part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority t...

Page 108: ...equired The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service Thi...

Page 109: ...Radiation Performance Standard Should the unit ever need servicing contact an authorized service location California Proposition 65 Warning Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosure of a CD or DVD drive Warning This produ...

Page 110: ...s slogan are registered trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gateway Connected touch pad Gateway Connected music player Gateway Cyber Ware Gateway Education Ware Gateway Flex Case Gateway Gaming Ware Gateway GoBack Gateway Gold Gateway Learning Ware Gateway Magazine Gateway Micro Server Gateway Money Ware Gateway Music Ware Gateway Networking Solutions...

Page 111: ...play button 39 power button 39 previous track button 40 repeat button 40 source button 39 stop button 39 volume down button 39 volume up button 39 B back view 13 battery battery low warning 50 bay 15 caring for 6 changing 47 48 characteristics 46 charge indicator 20 charging modes 49 checking charge level 49 conditioning 46 installing 2 47 location 10 lock latch 15 47 low conditions 51 monitoring ...

Page 112: ...394 14 iLink 63 keyboard 56 LAN 13 line in 13 microphone 13 modem 13 monitor 13 54 mouse 57 network 13 parallel 13 power 13 printer 58 speaker 13 specifications 93 S Video 13 USB 12 13 62 VGA 13 video camera 63 connectivity options 34 copyright notice 104 cover release latch 10 Customer Service Accounting 88 Sales 88 Warranty 88 customizing 76 D data storage specifications 92 data transfer 37 digi...

Page 113: ...uestions 82 front view 10 H hard drive 31 bay 15 location 11 upgrading 65 headphone jack 13 83 help hotkey 24 hotkeys 23 using 24 I IEEE 1394 connecting 63 port 14 IEEE 802 11b 30 36 iLink port 14 63 indicator lights 8 19 inserting disc 31 installing battery 2 47 digital camera 62 digital video camera 63 hard drive 65 memory 65 peripheral devices 53 printer 58 Internet browser button 30 IR port us...

Page 114: ...aintenance 5 memory bay 15 specifications 92 upgrading 65 messages error 85 microphone jack 13 location 9 troubleshooting 83 microprocessor specifications 92 modem 35 connecting 35 jack 13 troubleshooting 84 monitor connecting 54 port 13 simultaneous display 18 54 mouse connecting external 57 multi function buttons 9 29 browser 30 e mail 30 Internet browser 30 programmable 30 76 wireless communica...

Page 115: ...tus indicator 20 troubleshooting 82 turning on 4 printer connecting 58 troubleshooting 84 programmable buttons 30 76 R recharging battery 49 regional codes DVD 33 right view 12 right clicking 28 S safety general precautions 95 screen blank hotkey 24 Scroll Lock key 21 SD memory card slot 11 Secured Digital memory card slot 11 security keylock 43 passwords 44 slot 43 service when to call 6 setting ...

Page 116: ...ing 87 tutorial service 88 telephone support 87 television TV out jack 13 55 touchpad 8 26 buttons 9 clicking 28 double clicking 28 dragging screen objects 28 moving pointer 27 moving screen objects 28 opening shortcut menu 28 right clicking 28 selecting screen objects 28 specifications 93 using 27 training CD 90 classroom 90 Gateway Learning Libraries 90 Learn Gateway 90 travel tips 67 troublesho...

Page 117: ... S Video out jack 13 55 video camera connecting 63 video specifications 92 volume adjusting 42 controls 24 39 muting 24 40 W Web browser button 30 Windows keys 23 wireless communication 36 button 30 status indicator 20 wireless data transfer 37 ...

Page 118: ...112 ...

Page 119: ...MAN SYS M500 USR GDE R0 4 03 ...

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