Gateway M405 User Manual Download Page 263

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Troubleshooting

This chapter provides some solutions to common notebook
problems. Read this chapter to learn how to:

■

Troubleshoot typical hardware and software problems

■

Get telephone support

■

Use automated troubleshooting systems

■

Get tutoring and training

If the suggestions in this chapter do not correct the
problem, see

“Getting Help” on page 37

for more

information about how to get help.

Summary of Contents for M405

Page 1: ...Gateway M405 Notebook Customizing Troubleshooting user sguide ...

Page 2: ......

Page 3: ...battery 17 Using the AC adapter 17 Basic safety precautions 18 Connecting the AC adapter 18 Protecting from power source problems 20 Starting your notebook 21 Waking up your notebook 22 Turning off your notebook 22 Restarting rebooting your notebook 23 Status indicators 24 Using the keyboard 26 Key types 27 System key combinations 28 Multi function buttons 30 Using the EZ Pad touchpad 31 Using the...

Page 4: ...ers 53 Viewing drives 53 Creating folders 54 Copying and moving files and folders 55 Deleting files and folders 57 Browsing for files and folders 58 Searching for files 60 Using the Windows Search utility 61 Working with documents 63 Creating a new document 63 Saving a document 64 Opening a document 65 Printing a document 66 Shortcuts 67 5 Using the Internet 69 Learning about the Internet 70 Setti...

Page 5: ... the volume in Windows 2000 95 Recording and playing audio 97 Playing audio and video files with the Windows Media Player 99 Using S PDIF digital audio 100 Using the CD or DVD drive 102 Identifying drive types 102 Inserting a CD or DVD 103 Listening to CDs 104 Listening to CDs in Windows XP 104 Listening to CDs in Windows 2000 106 Using MUSICMATCH 107 Playing CDs 107 Creating MP3 music files 109 E...

Page 6: ... 145 Changing power modes 146 Changing power settings 147 Changing the power scheme 147 Changing alarm options 149 Changing advanced settings 150 Activating and using Hibernate mode 151 Changing SpeedStep settings in Windows 2000 153 9 Traveling with Your Gateway M405 155 Packing your notebook 156 Traveling by air 156 Modem 156 Radio frequency wireless connections 157 Files 157 Security 158 Power ...

Page 7: ...s point wireless Ethernet network 188 Equipment you need for an access point wireless Ethernet network 189 Example peer to peer wireless Ethernet network 190 Equipment you need for a peer to peer wireless Ethernet network 191 For more information 191 Using your notebook on a network 192 Installing and configuring your notebook for Ethernet networking 192 Turning your wireless Ethernet emitter on o...

Page 8: ...k screen 218 Cleaning the mouse 218 14 Restoring Software 221 Using the Restoration CDs 222 Reinstalling device drivers 222 Updating device drivers 224 Reinstalling programs 225 Reinstalling Windows 227 15 Upgrading Your Gateway M405 231 Adding and removing a PC Card 232 Preventing static electricity discharge 234 Adding or replacing memory 235 Replacing the hard drive kit 239 16 Using the Gateway...

Page 9: ...Ports 263 Internet 263 Keyboard 264 Memory 265 Memory card reader 266 Modem dial up 266 Mouse 271 Networks 271 Operating system 272 Passwords 272 PC Cards 273 Power 273 Printer 275 Sound 277 Video 278 Telephone support 279 Before calling Gateway Technical Support 279 Telephone numbers 280 Tutoring and training 281 Self help 281 Tutoring 281 Training 282 A Safety Regulatory and Legal Information 28...

Page 10: ...viii ...

Page 11: ...he features of your Gateway notebook How to locate your notebook s model and serial number How to locate the Microsoft Certificate of Authenticity How to locate the specifications for your notebook What accessories are available for your notebook Tips Tricks You can download an electronic copy of this guide from support gateway com support manlib ...

Page 12: ...ery is charging LED blinking red battery charge is very low LED solid red battery is malfunctioning This LED only lights up when your notebook is connected to AC power or the battery charge is very low Power indicator The LED shows your notebook s power status LED on notebook is on LED blinking notebook is in Standby mode LED off notebook is off LCD panel release latch Open the LCD panel by pressi...

Page 13: ...rs or headphones are plugged into this jack USB ports Plug USB Universal Serial Bus devices such as a diskette drive flash drive Iomega Zip drive printer scanner camera keyboard or mouse into these ports PC Card slot Insert one Type II or one Type III PC Card into this slot For more information see Adding and removing a PC Card on page 232 Microphone jack Headphone jack Diskette drive or memory ca...

Page 14: ...r PDA or cellular telephone into the optional memory card reader For more information see Using the optional memory card reader on page 133 Important Your notebook comes with either a built in diskette drive or a built in memory card reader If your notebook has a built in memory card reader and you need to use a diskette drive Gateway recommends purchasing a USB diskette drive To order a USB diske...

Page 15: ... page 102 This drive may be a CD DVD or combination DVD CD RW drive To determine the type of drive in the notebook examine the drive tray s plastic cover and compare the logo to those listed in Identifying drive types on page 102 Kensington lock slot Secure your notebook to an object by connecting a Kensington cable lock to this slot CD DVD or DVD CD RW drive Kensington lock slot ...

Page 16: ...ormation see Connecting to a wired Ethernet network on page 35 and Networking Your Gateway M405 on page 179 Power connector Plug the AC adapter cable into this connector Parallel port Plug a parallel device such as a printer into this port Monitor port Plug an analog VGA monitor into this port Ventilation fan Helps cool internal components Do not block or insert objects into these slots Power conn...

Page 17: ...ed paper clip into this hole to manually restart the notebook Hard drive bay The hard drive is located in this bay For more information see Replacing the hard drive kit on page 239 Battery latch Slide to release the battery Battery bay Insert the battery into this bay For more information see Changing batteries on page 143 Memory bay cover Battery bay Reset hole Hard drive bay Battery latch System...

Page 18: ...ber For more information see Identifying your model on page 11 Docking port Connect the port replicator to this port Warning Power is passed through this port This docking connection is certified to UL 1950 for use only with port replicators designed for your Gateway notebook Component Icon Description ...

Page 19: ...pen programs assigned to them These buttons are set to open your default e mail program your default Web browser online help and the My Computer window For more information see Multi function buttons on page 30 Touchpad Provides all the functionality of a mouse For more information see Using the EZ Pad touchpad on page 31 Multi function buttons Status indicators Power button Keyboard Touchpad ...

Page 20: ...ess to turn the power on or off You can also configure the power button for Standby Resume mode For more information on configuring the power button mode see Changing power settings on page 147 Status indicators Inform you when a drive is in use or when a button has been pressed that affects how the keyboard is used For more information see Status indicators on page 24 Component Icon Description ...

Page 21: ... information if you call for assistance Gateway serial number You can locate the Gateway serial number Printed on a white sticker on the bottom or back of your notebook Printed on the customer invoice that came with your notebook The invoice also contains your customer ID number Important The labels shown in this section are for informational purposes only Label information varies by model feature...

Page 22: ... following indicates your notebook contains a wireless communications device The label is located on the bottom of your notebook Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the bottom of your notebook includes the product key code for your operating system ...

Page 23: ... Gateway offers accessories that can help you make the most of using your notebook To order accessories visit the Accessory Store at accessories gateway com Batteries and automobile airplane power adapters If you run your notebook on battery power for extended periods you may want to buy an additional battery so you can swap batteries when necessary See Changing batteries on page 143 for more info...

Page 24: ...port replicator also provides additional ports and other expansion features not included with your notebook See Using the Gateway 405 Port Replicator on page 245 for more information about using a port replicator with your notebook Printers You can attach almost any type of printer to your notebook The most common types are inkjet and laser printers which print in color or black and white See Inst...

Page 25: ...ut your Gateway notebook Read this chapter to find out how to Connect the AC adapter Start and turn off your notebook Identify the status indicators Use the keyboard Use the EZ Pad touchpad Connect the modem Connect to an Ethernet network Install peripheral devices ...

Page 26: ...t we recommend that a distance of 12 inches 30 cm be maintained between your notebook and the mobile phone When you move your notebook between environments with very different humidity or temperature ranges condensation may form on or within your notebook To avoid damaging your notebook allow sufficient time for the moisture to evaporate before using your notebook When traveling do not check your ...

Page 27: ...o sunlight Replace only with a Gateway M405 battery to avoid risk of fire or explosion For more information see Changing batteries on page 143 Dispose of used batteries according to the manufacturer s instructions Do not dispose of batteries in a fire They may explode For more information see Changing batteries on page 143 Using the AC adapter Place the adapter in a ventilated area such as a deskt...

Page 28: ...ion of your notebook during an electrical storm Connecting the AC adapter You can run your notebook using an AC adapter or your notebook s battery The battery was shipped to you partially charged You should use the AC adapter right away to fully charge the battery Allow 24 hours for the battery to fully charge Warning When working with peripheral devices or replacing memory modules always follow i...

Page 29: ...AC adapter to your notebook s power connector Warning Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway Replace the power cord if it becomes damaged The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged ...

Page 30: ...ty coming into your notebook can increase to far above normal levels and cause data loss or system damage Protect your notebook and peripheral devices by connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your notebook Warning Do not attempt to disassemble the AC adapter The AC adapter has no user replaceable or user serviceable parts inside The AC ad...

Page 31: ...s the power button located above the keyboard The power button is preset to On Off mode However you can also set it to function in Standby Resume mode For instructions on changing the power button mode see Changing power settings on page 147 3 If you are starting your notebook for the first time follow the on screen instructions to set up your notebook Power button ...

Page 32: ...tebook To turn off your notebook in Windows XP 1 Click Start then click Turn Off Computer The Turn Off Computer dialog box opens 2 Click Turn Off Windows shuts down and turns off your notebook To turn off your notebook in Windows 2000 1 Click Start then click Shut Down The Shut Down Windows dialog box opens 2 Click the arrow button to open the What do you want your computer to do list then click S...

Page 33: ...ram that is not responding 2 Click the program that is not responding 3 Click End Task 4 If your notebook does not respond turn it off wait ten seconds and turn it on again As a part of the regular startup process a program to check the disk status runs automatically When the checks are finished Windows starts Important If your notebook does not turn off immediately complete the following steps un...

Page 34: ...ton has been pressed that affects how the keyboard is used Indicator Icon Description Diskette drive The diskette drive or the memory card reader is in use Disc drive The CD or DVD drive is in use Hard drive The hard drive is in use Caps Lock Caps Lock is turned on Hard drive Disc drive Caps lock Scroll lock Pad lock Diskette drive ...

Page 35: ...way com Scroll Lock Scroll Lock is turned on For more information see System key combinations on page 28 Pad Lock Numeric keypad is turned on For more information see System key combinations on page 28 Indicator Icon Description 1 ...

Page 36: ... keys for specific system operations and the Pad Lock keys for the numeric keypad You can attach an external keyboard to the notebook or port replicator using a USB or PS 2 port You do not need to shut down the notebook to connect a USB keyboard Attaching a PS 2 keyboard to your port replicator may turn off the built in keyboard Function keys System keys Navigation keys Volume keys FN key Windows ...

Page 37: ... of a line up the page down the page to the beginning of a document or to the end of a document Volume keys Press these colored keys in combination with the FN key to increase or decrease the volume or to turn off all sound FN key Press the FN key in combination with a colored system key such as STATUS STANDBY or PAUSE to perform a specific action Windows key Press this key to open the Windows Sta...

Page 38: ...nitor must be plugged into the monitor port on your notebook Enter Standby mode Press the power button to leave Standby mode For more information see Changing power modes on page 146 Turn on Pad Lock so you can use the numeric keypad Press this key combination again to turn off Pad Lock The Pad Lock status indicator appears when this function is turned on Pause the text scrolling in a DOS screen P...

Page 39: ...y combination again to restore the sound For more information see Adjusting the volume on page 92 Increase volume For more information see Adjusting the volume on page 92 Decrease volume For more information see Adjusting the volume on page 92 Press and hold FN then press this system key To Home PgUp PgDn ...

Page 40: ...Press the multi function buttons to open the programs associated with them Button Icon Press to E mail Open your default e mail program Internet Open your default Web browser Help Open online help My Computer Open the My Computer window E mail Internet Help My Computer ...

Page 41: ...the EZ Pad touchpad The EZ Pad consists of a touchpad two buttons and a rocker switch When you move your finger on the touchpad the pointer arrow on the screen moves in the same direction Left touchpad button Right touchpad button Rocker switch Touchpad ...

Page 42: ...e touchpad settings on page 173 Using the touchpad To Do this Move the pointer on the screen Move your finger around on the touchpad If you run out of space and need to move the pointer farther lift your finger move it to the middle of the touchpad then continue moving your finger Select an object on the screen Position the pointer over the object Quickly press and release the left button once Thi...

Page 43: ...rtcut menu or find more information about an object on the screen Position the pointer over the object Quickly press and release the right button once This action is called right clicking Move an object on the screen Position the pointer over the object Press the left button and hold it down then use the touchpad to move drag the object to the appropriate part of the screen Release the button to d...

Page 44: ...odem 1 Insert one end of the modem cable into the modem jack on the left side of your notebook 2 Insert the other end of the modem cable into a telephone wall jack The modem will not work with digital or PBX telephone lines 3 Start your notebook then start your communications program Important To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord ...

Page 45: ...t side of your notebook 2 Insert the other end of the network cable into a network jack Ask your network administrator to help you select the correct network jack Important Your notebook may be equipped with built in wireless Ethernet or you may have a wireless Ethernet PC Card For information about connecting to a wired or wireless Ethernet network see Networking Your Gateway M405 on page 179 For...

Page 46: ... locations see Checking Out Your Gateway M405 on page 1 USB ports support plug and play and hot swapping which means that your notebook will usually recognize such a device whenever you plug it into the appropriate port When you use a USB device for the first time your notebook will prompt you to install any software the device needs After doing this you can disconnect and reconnect the device at ...

Page 47: ... Help This chapter provides information about additional resources available to help you use your notebook Read this chapter to learn how to access Help and Support Do More With Gateway Online help Gateway Web site ...

Page 48: ...oubleshooters and automated support Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway notebook To start Help and Support in Windows XP Click Start then click Help and Support Help and Support opens You can find help information by clicking a link performing a search or browsing the index ...

Page 49: ...d Support and are relevant to your search topic Full text Search Matches These topics are located in Help and Support and contain the words you entered in the Search box Microsoft Knowledge Base These topics are located on the Microsoft Web site and contain the words you entered in the Search box You must be connected to the Internet to search for and access these topics To view a list of your sea...

Page 50: ...ateway Consumer and Business To access Do More With Gateway in Windows XP click Start Do More With Gateway then click a topic listed on the left side of the page Doing more with Gateway at home The consumer version of Do More With Gateway showcases products that let you enjoy digital music digital photography digital video gaming and many other topics It also has links to free offers and to www ga...

Page 51: ... products and services that let you and your organization do more through technology It has pages of information targeted directly for your business as well as general descriptions for products that pertain to most businesses It also has links to get more information or to buy those services and products directly through your notebook ...

Page 52: ...c or learn how to perform a task while you are using the program You can access most online help information by selecting a topic from a Help menu or by clicking a Help button You can search for information by viewing the help contents checking the index searching for a topic or keyword or browsing through the online help ...

Page 53: ...ite Gateway s online support is available 24 hours per day 7 days per week and provides the most current drivers product specifications tutorials and personalized information about your system Visit the Gateway eSupport Web site at support gateway com ...

Page 54: ... specific information about your notebook For more information see Finding your specifications on page 13 Click Support Home then click All Support Documents to access product documentation specifications and guides By entering your serial number you get specific documents related to your system You can also browse through the reference area to locate an article specific to the question you have C...

Page 55: ...ate your drivers Contact Us Click Contact Us to access links to technical support with a live technician including chat and e mail Click Call Us to get a list of Gateway telephone numbers for both sales and support For more information see Telephone numbers on page 280 Account Info Click Account Info to access support for non technical issues such as the status of your order or changing your accou...

Page 56: ...46 Chapter 3 Getting Help www gateway com ...

Page 57: ...4 47 Using Windows Read this chapter to learn how to Use the Windows desktop Manage files and folders Work with documents Use shortcuts ...

Page 58: ...a real desk Think of the desktop as your personalized work space where you open programs and perform other tasks Your desktop may be different from this example depending on how your notebook is set up Help and Support For more information about the Windows XP desktop click Start then click Help and Support Type the keyword Windows desktop in the Search box then click the arrow ...

Page 59: ...submenu opens and reveals related files programs or commands Desktop elements Description The taskbar is the bar at the bottom of the notebook display containing the Start button on the left and a clock on the right Other buttons on the taskbar represent programs that are running Click a program s button on the taskbar to open the program s window The Start button provides access to programs files...

Page 60: ...ram that you use frequently To add icons to the desktop 1 Click Start then click All Programs 2 Right click press the right touchpad button the program that you want to add to the desktop Help and Support For more information about the Windows XP Start menu click Start then click Help and Support Type the keyword Windows Start menu in the Search box then click the arrow ...

Page 61: ... a drive folder file or program a window opens on the desktop This example shows the Local Disk C window which opens after you double click the Local Disk C icon in the My Computer window Help and Support For more information about desktop icons in Windows XP click Start then click Help and Support Type the keyword desktop icons in the Search box then click the arrow Minimize Maximize Close Title ...

Page 62: ...n on the taskbar Clicking the program button in the taskbar opens the window again Clicking the maximize button expands the active window to fit the entire notebook display Clicking the maximize button again restores the window to its former size Clicking the close button closes the active window or program Clicking an item on the menu bar starts an action such as Print or Save Help and Support Fo...

Page 63: ... away information in a file cabinet Viewing drives Drives are like file cabinets because they hold files and folders A notebook almost always has more than one drive Each drive has a letter usually Local Disk C for the hard drive and 3 Floppy A for the optional diskette drive You may also have more drives such as a CD DVD or DVD CD RW drive To view the drives on your notebook In Windows XP click S...

Page 64: ...s are much like the folders in a file cabinet They can contain files and other folders Files are much like paper documents letters spreadsheets and pictures that you keep on your notebook In fact all information on a notebook is stored in files Help and Support For more information about files and folders in Windows XP click Start then click Help and Support Type the keyword files and folders in t...

Page 65: ...for the folder then press ENTER The new folder name appears by the folder icon For information about renaming folders see Shortcuts on page 67 Copying and moving files and folders The skills you need to copy and move files are called copying cutting and pasting When you copy and paste a file or folder you place a copy of the file or folder on the Windows clipboard which temporarily stores it Then ...

Page 66: ... or folder you want to move For more information see Viewing drives on page 53 and Searching for files on page 60 2 Right click press the right touchpad button the file or folder that you want to move A pop up menu opens on the desktop 3 Click Cut on the pop up menu 4 Open the destination folder 5 With the pointer inside the destination folder right click 6 Click Paste The file or folder you moved...

Page 67: ...folders that you want to delete For instructions on how to select multiple files and folders see Shortcuts on page 67 If you cannot find the file you want to delete see Searching for files on page 60 2 Click File then click Delete Windows moves the files and folders to the Recycle Bin Help and Support For more information about copying files and folders or moving files and folders in Windows XP cl...

Page 68: ... icon on the desktop The Recycle Bin window opens 2 Click File then click Empty Recycle Bin Windows asks you if you are sure that you want to empty the bin 3 Click Yes Windows permanently deletes all files in the Recycle Bin Browsing for files and folders A file or folder that you need is rarely right on top of your Windows desktop It is usually on a drive inside a folder that may be inside yet an...

Page 69: ...is called browsing To browse for a file 1 In Windows XP click Start then click My Computer The My Computer window opens OR In Windows 2000 double click the My Computer icon on the desktop The My Computer window opens 2 Double click the drive or folder that you think contains the file or folder that you want to find If you do not see the contents of a folder click Show the contents of this drive or...

Page 70: ...me Creation date Modification date File type Text contained in the file Time period in which it was created or modified You can also combine search criteria to refine searches Files and folders found using this utility can be opened copied cut renamed or deleted directly from the list in the results window Help and Support For more information about browsing for files and folders in Windows XP cli...

Page 71: ... In Windows 2000 click Start Search then click For Files or Folders The Search Results window opens 2 If you want to search by file or folder name type in all or part of the file or folder name in the name box in the left pane of the window If you type all of the name Search will list all files and folders of that name If you type part of the name Search will list all of the file and folder names ...

Page 72: ...ced search options Search can find files meeting more criteria than file name You can narrow your search by selecting the search options that you want You can search by the Date the file was created or modified Size of the file Type of file such as a program or a text document Help and Support For more information about searching for files and folders in Windows XP click Start then click Help and ...

Page 73: ...eate save open and print a document using Microsoft WordPad Similar procedures apply to other programs such as WordPerfect Microsoft Word and Microsoft Excel For more information about using a program click Help on its menu bar Creating a new document To create a new document 1 Click Start All Programs Accessories then click WordPad Microsoft WordPad starts and a blank document opens 2 Begin compo...

Page 74: ...tton to open the Save in list then click the folder where you want to save the file If you do not see the folder you want browse through the folders listed below the Save in list 3 Type a new file name in the File name box 4 Click Save Help and Support For more information about saving documents in Windows XP click Start then click Help and Support Type the keyword saving in the Search box then cl...

Page 75: ...ick Open 3 Click the arrow button to open the Look in list then click the folder you want to open If you do not see the folder you want browse through the folders listed below the Look in list 4 Double click the document file name The document opens Help and Support For more information about opening documents in Windows XP click Start then click Help and Support Type the keyword opening files in ...

Page 76: ...inter documentation To print a document 1 Make sure that the printer is turned on and loaded with paper 2 Start the program and open the document 3 Click File then click Print The Print dialog box opens 4 Set the print options then click OK The document prints Help and Support For more information about printing documents in Windows XP click Start then click Help and Support Type the keyword print...

Page 77: ... key then click each of the remaining items Select multiple adjacent items in a list or window Click the first item in the list press and hold down the SHIFT key then click the last item in the list Permanently delete a file or folder Click the file or folder then press SHIFT DELETE The file or folder is permanently deleted The file or folder is not stored in the Recycle Bin Rename a file or folde...

Page 78: ...68 Chapter 4 Using Windows www gateway com ...

Page 79: ...tion about the Internet and the World Wide Web Read this chapter to learn how to Set up and access an Internet account using America Online Connect to a Web site using a browser Download files from the Internet Send and receive e mail using America Online ...

Page 80: ...ce provider ISP Cable and DSL modems a connection known as broadband use your TV cable or special telephone lines to connect to your ISP and access the Internet Cable and DSL modems connect to your notebook through an Ethernet jack and provide a faster connection speed than a standard telephone modem Important For the location of your modem and Ethernet jacks see Back on page 6 and Back on page 24...

Page 81: ... Setting up an Internet account Before you can view the information on the World Wide Web you need to set up an Internet account with an Internet service provider ISP If you have chosen America Online as an ISP follow these instructions to set up and connect to your account To set up a different ISP service or to transfer an existing account to this notebook contact the ISP directly If you set up ...

Page 82: ...ct from your America Online Internet account Click X in the top right corner of the America Online window Your notebook disconnects from the Internet If you are using a service other than America Online check with your ISP for the correct procedure for disconnecting Important Make sure that your notebook disconnects correctly from your Internet account If you do not have an unlimited hours ISP acc...

Page 83: ...Navigator or the browser built into America Online Web pages can contain text animations music and other multimedia features A group of related Web pages is called a Web site You can access Web sites to shop track investments read the news download programs and much more You can explore a Web site or visit other Web sites by clicking areas on a Web page called links or hyperlinks A link may be col...

Page 84: ...ateway com then click GO on the browser address bar OR On the current Web page click a link to a Web site The Web browser locates the server computer on the Internet downloads transfers data to your notebook and displays the page on the site that you requested Sometimes Web pages display slowly The speed that a Web page displays on your screen depends on the complexity of the Web page and other In...

Page 85: ...to download 3 Create or locate the folder where you want to store the file on your notebook For more information see Working with files and folders on page 53 4 Click the link on the Web page for the file that you want to download 5 Follow the on screen instructions for saving the file in the folder that you want A copy of the file is downloaded to your notebook The time that it takes to transfer ...

Page 86: ...vice provider ISP or company that hosts that user Your e mail address is assigned when you sign up for an account with an ISP For example a person with an account with America Online might have an e mail address that is similar to this one Sending e mail To send e mail using America Online 1 Connect to your America Online account 2 Click Write 3 Type the e mail address of the recipient you want to...

Page 87: ...ck Read 3 Double click the message you want to read For more information about managing and organizing your e mail messages see the online help in your e mail program Help and Support For general information about using e mail in Windows XP click Start then click Help and Support Type the keyword e mail in the Search box then click the arrow ...

Page 88: ...78 Chapter 5 Using the Internet www gateway com ...

Page 89: ...onfigure Fax Create and send a new fax Set up a fax cover page template Fax a document you scanned or created in another program Receive view and print a fax Help and Support For more information about sending and receiving faxes in Windows XP click Start then click Help and Support Type the keyword Fax in the Search box then click the arrow ...

Page 90: ...ndows XP dialog box opens click Install optional Windows components The Windows Components Wizard opens OR If the Welcome to Microsoft Windows XP dialog box does not open click Start then click Control Panel The Control Panel window opens Click Double click Add and Remove Programs The Add or Remove Programs dialog box opens Click Add Remove Windows Components The Windows Components Wizard opens 3 ...

Page 91: ...1 Click Start All Programs Accessories Communications Fax then click Fax Console The Fax Configuration Wizard opens 2 On the Welcome to Fax Configuration Wizard screen click Next The Sender Information screen opens 3 Type the information about yourself that you want to appear on your fax cover page then click Next The Select Device for Sending or Receiving Faxes screen opens Important The first ti...

Page 92: ...nformation This identifier information is required by law You can type up to 20 characters in the text box We suggest using eight characters for your identifier name followed by 12 characters for your telephone number 8 Click Next 9 If you set up your notebook to receive faxes type the receiving fax identifier information then click Next This identifier information is required by law and can be th...

Page 93: ... Control Panel The Control Panel window opens 2 Double click the Fax icon The Fax Properties dialog box opens 3 Click the User Information tab 4 Type the information about yourself that you want to appear on the fax cover page 5 Click the Advanced Options tab 6 Click Open Fax Service Management Console The Fax Service Management window opens 7 Click Devices in the left column 8 Double click the na...

Page 94: ... Fax Service Management window 16 Click OK Sending a simple fax You can use the Send Fax Wizard to send a simple one page fax to one or more recipients To send a simple fax 1 In Windows XP click Start All Programs Accessories Communications Fax then click Send a Fax The Send Fax Wizard opens OR In Windows 2000 click Start Programs Accessories Communications Fax then click Send Cover Page Fax The S...

Page 95: ...fax number of the next recipient 6 When you have added all your recipients click Next The Preparing the Cover Page screen opens 7 Click the arrow to open the Cover page template then click the cover page template you want to use 8 Type the subject text in the Subject line area 9 Type the message text in the Note area then click Next The Schedule screen opens 10 Select when you want to send the fax...

Page 96: ...lick the Fax icon The Fax Properties dialog box opens Click the Cover Pages tab Click New The Cover Page Fax Cover Page Editor opens 2 If you want to include fields that are imported from either the Send Fax Wizard or the Fax Configuration Wizard such as To or From add them to the page by using the Insert menu then move them to the appropriate place on your template You can also use the Insert men...

Page 97: ... 4 Click Print or OK The Send Fax Wizard opens 5 Complete the wizard by following the instructions in Sending a simple fax on page 84 Faxing a scanned document To fax a document that you have scanned 1 Scan the document using the program for your scanner 2 With the scanned file open click File then click Print The Print dialog box opens 3 Click the arrow button to open the Name list then click the...

Page 98: ...eive and view a fax in Windows 2000 1 Click Start Programs Accessories Communications Fax then click My Faxes The My Faxes folder opens 2 To view a fax double click Received Faxes then double click the fax you want to view The fax viewer opens where you can view and print the fax Canceling a fax You can cancel a fax that you have set up to send at a time in the future To cancel a fax that has not ...

Page 99: ...y To automatically retry sending a fax in Windows XP 1 Click Start then click Control Panel The Control Panel window opens 2 If your Control Panel is in Category View click Printers and Other Hardware Click View installed printers or fax printers The Printers and Faxes window opens OR If your Control Panel is in Classic View double click the Printers and Faxes icon The Printers and Faxes window op...

Page 100: ...e Control Panel window opens 2 If your Control Panel is in Category View click Printers and Other Hardware Click View installed printers or fax printers The Printers and Faxes window opens OR If your Control Panel is in Classic View double click the Printers and Faxes icon The Printers and Faxes window opens 3 Right click Fax then click Properties The Fax Properties dialog box opens 4 Click the De...

Page 101: ...notebook Read this chapter to learn how to Adjust the volume Record and play audio files Use Windows Media Player Use a CD or DVD drive Play CDs and DVDs Create CDs Use the optional diskette drive or memory card reader Attach a digital camera to your notebook View the display on a monitor or projector ...

Page 102: ...l speakers turn the knob on the front of the speakers OR Use the mute and volume control buttons on the keyboard For more information see System key combinations on page 28 To adjust the overall volume level from Windows 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Sounds Speech and Audio Devices 2 Click Double click the Adju...

Page 103: ...l The Control Panel window opens If your Control Panel is in Category View click Sounds Speech and Audio Devices 2 Click Double click the Adjust the system volume or Sounds and Audio Devices The Sounds and Audio Devices Properties dialog box opens Help and Support For more information about adjusting the volume in Windows XP click Start then click Help and Support Type the keyword adjusting volume...

Page 104: ...just does not appear in the window click Options Properties the check box next to the audio device you want to adjust then click OK 5 Drag the volume level and balance sliders for the device you want to adjust For more information about the volume controls click Help in the window 6 Click X in the top right corner of the window to close it ...

Page 105: ...t overall volume level using hardware controls If you are using external speakers turn the knob on the front of the speakers OR Use the mute and volume control buttons on the keyboard For more information see System key combinations on page 28 To adjust overall volume level from Windows Click the speaker icon on the taskbar then drag the slider to change the volume or click to select the Mute chec...

Page 106: ...vice you want to adjust does not appear in the Volume Control window click Options Properties the audio device you want to adjust then click OK 2 Drag the volume level and balance sliders for the device you want to adjust For more information about the volume controls click Help in the Volume Control window 3 Click X in the top right corner of the window to close it ...

Page 107: ... location of the Microphone jack see Left side on page 3 2 Click Start All Programs Accessories Entertainment then click Sound Recorder The Sound Recorder opens 3 Click record then speak into the microphone 4 When you finish recording click stop 5 Click File then click Save As The Save As dialog box opens 6 Name the recording specify the location where you want to save the recording then click Sav...

Page 108: ...g box opens 3 Click the file you want to play then click Open 4 Play the file by clicking play then stop playing the file by clicking stop Help and Support For more information about making or playing an audio recording in Windows XP click Start then click Help and Support Type the keyword recording audio or playing audio in the Search box then click the arrow ...

Page 109: ...IDI MP3 AU AVI and MPEG formats For more information about the using the Windows Media Player click Help To play a file using the Windows Media Player 1 In Windows XP click Start All Programs then click Windows Media Player The Windows Media Player opens OR In Windows 2000 click Start Programs Accessories Entertainment then click Windows Media Player The Windows Media Player opens Video file infor...

Page 110: ...ital audio 1 Plug the Toslink digital audio cable into the S PDIF digital audio jack on the back of your optional port replicator 2 Plug the other end of the Toslink cable into your stereo receiver Important If the menu bar does not appear click the show menu bar button Help and Support For more information about playing audio and video using the Windows Media Player in Windows XP click Start then...

Page 111: ... For more information see Adjusting the volume in Windows XP on page 92 or Adjusting the volume in Windows 2000 on page 95 4 Click Advanced in the Master Volume area If the Advanced button does not appear in the Master Volume area click Options then Advanced Controls 5 Click Enable SPDIF or SPDIF ...

Page 112: ...rive type Use your drive for CD drive installing programs playing audio CDs and accessing data You cannot use this drive to create CDs or DVDs or play DVDs DVD drive installing programs playing audio CDs playing DVDs and accessing data You cannot use this drive to create CDs or DVDs Combination DVD CD RW drive installing programs playing audio CDs playing DVDs accessing data and recording music an...

Page 113: ...h the label facing up then press down carefully on the disc until it snaps into place 3 Push the tray in until it is closed Important Some music CDs have copy protection software You may not be able to play these CDs on your notebook Important When you place a single sided disc in the tray make sure that the label side is facing up If the disc has two playable sides place the disc so the name of t...

Page 114: ... MusicMatch to listen to CDs in Windows XP For more information see Using MUSICMATCH on page 107 To play a CD 1 Insert a CD into the CD or DVD drive 2 If a dialog box opens with a list of CD players click Windows Media Player The Windows Media Player opens OR If a dialog box does not open with a list of CD players click Start All Programs then click Windows Media Player The Windows Media Player op...

Page 115: ...und or you want to change the volume see Adjusting the volume in Windows XP on page 92 Help and Support For more information about playing CDs in Windows XP click Start then click Help and Support Type the keyword playing CDs in the Search box then click the arrow Play Stop Next Previous Mute Volume ...

Page 116: ...the CD or DVD drive The CD Player opens and the CD plays OR If the CD does not start playing automatically click Start Programs Accessories Entertainment then click CD Player When the CD Player opens click play If you do not hear sound or you want to change the volume see Adjusting the volume in Windows 2000 on page 95 Play Stop Previous Skip Forward Next Rewind Eject CD ...

Page 117: ...rs having Windows XP For more information on using MusicMatch see its online help Playing CDs You can use the MUSICMATCH program to play music CDs To play a music CD in Windows XP 1 To have MUSICMATCH automatically list the album artist and track names of your CD connect to the Internet before inserting your CD 2 Insert the music CD into the CD or DVD drive on your notebook Important Some music CD...

Page 118: ... click OK The musicmatch window opens the CD begins playing and the names of the music tracks appear in the playlist area OR If a dialog box does not open click Start All Programs MUSICMATCH then click MUSICMATCH Jukebox The musicmatch window opens the CD begins playing and the names of the music tracks appear in the playlist area ...

Page 119: ...SICMATCH automatically list the album artist and track names of your CD then use that information for naming and storing your MP3 files connect to the Internet before inserting your CD 2 Insert a music CD into your CD or DVD drive 3 If an Audio CD dialog box opens click Play Audio CD using MUSICMATCH Jukebox then click OK The musicmatch window opens OR If a dialog box does not open click Start All...

Page 120: ... tells you the CD drive needs to be configured click OK After the drive is configured MUSICMATCH records the tracks to your hard drive as MP3 files A progress bar appears next to each track as it is recorded Editing track information After you add a CD track as an MP3 file to your music library you can edit the track s information To edit track information 1 Open MUSICMATCH 2 If a CD is playing cl...

Page 121: ... Music Library then click Edit Track Tag s The Edit Track Tag s dialog box opens 5 Enter information such as track title lead artist album and genre 6 Click OK The new track information appears in the MUSICMATCH playlist music library and recorder window ...

Page 122: ...te MP3 files from the tracks on your music CD MUSICMATCH automatically adds these files to your music library Dragging and Dropping Drag and drop files from Windows Explorer or your desktop to the music library Downloading files from the Internet When you are connected to the Internet MP3 files that you download are automatically added to your music library Caution During the download process MP3 ...

Page 123: ...sic library display settings 1 In MUSICMATCH click Options then click Settings The Settings window opens 2 Click the Music Library tab 3 Click an arrow button to open a column list then click the category that you want to display in the column 4 When you have finished selecting categories click OK ...

Page 124: ...bar on the left OR To play another Internet radio station click Broadcast Radio the appropriate category in the Broadcast Stations list the radio station then click the arrow in the play this station box MusicMatch connects to the station and plays the audio If you do not see Broadcast Radio drag the scroll bar on the left Using advanced features You can also use MusicMatch to create your own musi...

Page 125: ...D then click DVD Player The InterVideo DVD Player video screen and control panel open OR To play a DVD using Windows Media Player in Windows XP click Start All Programs then click Windows Media Player The Windows Media Player opens OR To play a DVD using Windows Media Player in Windows 2000 click Start Programs Accessories Entertainment then click Windows Media Player The Windows Media Player open...

Page 126: ... the Search box then click the arrow Important We recommend that you do not use your notebook for other tasks while creating CDs Important If you record copyrighted material on a CD you need permission from the copyright owner Otherwise you may be violating copyright law and be subject to payment of damages and other remedies If you are uncertain about your rights contact your legal advisor Import...

Page 127: ...com Creating a data CD To create a data CD 1 Click Start All Programs Burn a CD Nero Programs then click Nero Express Nero Express opens 2 Insert a blank writable CD into your DVD CD RW drive 3 If a dialog box opens click Take no action then click OK ...

Page 128: ...118 Chapter 7 Using Multimedia www gateway com 4 Move your pointer over Data then click Data Disc The Disc Content screen opens ...

Page 129: ...folder that contains the files you want to add You can click the arrow to open the Location list then click a drive or folder or you can click folders in the Name list Press and hold the CTRL key to select multiple files 7 Click Add You can continue to select files and click Add 8 After you select all your files click Finished ...

Page 130: ...ick the arrow to open the Current recorder list then click your DVD CD RW drive 11 Click Burn The Burning Process screen opens and Nero Express burns the files to the CD 12 When a message tells you that the recording is complete click OK 13 Click Next to return the main Nero Express screen 14 Click Exit ...

Page 131: ...o Express Nero Express opens 2 Click Copy entire disc The Select source and destination screen opens 3 Insert the music CD or data CD you want to copy into your DVD CD RW drive 4 Click the arrow to open the Source drive list then click the drive that contains your source disc 5 Click the arrow to open the Destination drive list then click your DVD CD RW drive ...

Page 132: ...122 Chapter 7 Using Multimedia www gateway com 6 Click Burn The Nero s Title and CD Database dialog box opens ...

Page 133: ...cks or files to your hard drive 8 A message prompts you to insert a CD Remove the source CD insert a blank writable CD then wait for the message box to close Nero Express copies the files from your hard drive to the writable CD 9 When a message tells you that the recording is complete click OK 10 Click Next to return to the main Nero Express screen 11 Click Exit ...

Page 134: ...o your hard drive 1 Click Start All Programs Burn a CD Nero Programs then click Nero Express Nero Express opens 2 Insert the music CD that has the tracks you want to copy into your CD drive 3 If an Audio CD dialog box opens click Take no action then click OK 4 Click More The Nero Toolbar opens ...

Page 135: ...125 Creating CDs using Nero Express www gateway com 5 Click the Save Tracks icon The Nero s Title and CD Database dialog box opens 6 Wait until the dialog box closes OR Click Cancel ...

Page 136: ...ow button to open the Output file format list then click the format you want for the saved tracks 9 To record all the tracks click GO The recording process begins OR To record selected tracks hold down the CTRL key click the tracks you want then click GO The recording process begins 10 After the recording is complete click Close ...

Page 137: ...click one of the following options Audio CD to create a music CD that will play on all CD players Nero Express converts MP3 and WMA files to Audio CD format Audio and Data CD to create a CD that contains tracks and data files You can play the music files in a CD player and you can view all files on your notebook MP3 Disc to create a CD using MP3 files You can play the CD on your notebook or a play...

Page 138: ...128 Chapter 7 Using Multimedia www gateway com The screen you use to add files opens ...

Page 139: ...folder that contains the files you want to add You can click the arrow to open the Location list then click a drive or folder or you can click folders in the Name list Press and hold the CTRL key to select multiple files 7 Click Add You can continue to select files and click Add 8 After you select all your files click Finished ...

Page 140: ...ick the arrow to open the Current recorder list then click your DVD CD RW drive 11 Click Burn The Burning Process screen opens and Nero Express burns the files to the CD 12 When a message tells you that the recording is complete click OK 13 Click Next to return the main Nero Express screen 14 Click Exit ...

Page 141: ...Nero Cover Designer to create labels for your CDs and DVDs covers for your CD and DVD cases booklets to include with your CDs and DVDs and more Nero DriveSpeed to control CD or DVD drive read speed and spin down time Nero InfoTool to find out about your drive capabilities and your notebook configuration To use these programs click Start All Programs Burn a CD Nero Programs then click the program y...

Page 142: ...xample the A drive then double click the file name OR To access a file on the diskette in Windows 2000 double click the My Computer icon the drive letter for example the A drive then double click the file name 4 To remove the diskette make sure that the diskette drive status indicator see Status indicators on page 24 or the USB diskette drive activity indicator is off then press the diskette eject...

Page 143: ...ot is assigned a different drive letter for example the E and F drives so data can be transferred from one card type to another Important Your notebook comes with either a built in diskette drive or a built in memory card reader If your notebook has a built in diskette drive and you need to use a memory card reader we recommend purchasing a USB memory card reader To order a USB memory card reader ...

Page 144: ...s a file on the memory card in Windows XP click Start then click My Computer Double click the drive letter for example the E drive then double click the file name OR To access a file on the memory card in Windows 2000 double click the My Computer icon the drive letter for example the E drive then double click the file name Important Insert the SmartMedia card with the label facing down Your notebo...

Page 145: ...f the notebook Connecting a digital camera You can connect most digital cameras to your notebook s USB port to transfer pictures To connect a digital camera 1 Connect one end of the USB cable to your digital camera and connect the other end of the cable to the USB port on the right side of your notebook Important Do not use the remove hardware icon in the taskbar to remove the memory card ...

Page 146: ...our notebook for giving presentations by connecting an external monitor or projector to your monitor VGA port Your notebook supports simultaneous LCD and CRT display Simultaneous display allows you to control the presentation from your notebook and at the same time face your audience Help and Support For more information about using the Scanner and Camera Wizard in Windows XP click Start then clic...

Page 147: ... AC power source and turn it on Windows recognizes the new hardware and searches for its driver You may need to install the driver from the disc supplied by the projector s or monitor s manufacturer or download the driver from the manufacturer s Web site 5 After the driver is installed right click any empty space on the desktop then click Properties The Display Properties dialog box opens 6 Click ...

Page 148: ... 2 Click the Settings tab 3 Click the second monitor icon labeled 2 then click Extend my Windows desktop onto this monitor 4 Click Apply You can open windows in your notebook desktop and drag them over to the external monitor Important Press FN F3 to switch between viewing the display on the LCD panel and viewing the display on the projector or monitor Important If an external monitor or projector...

Page 149: ...e power consumption to get the most use out of the battery Read this chapter to learn how to Check and recharge the battery Recalibrate the battery Change batteries Extend the life of the battery by conserving battery power and using alternate power sources Change power saving settings ...

Page 150: ... charge level and the power management mode Looking at the battery charge indicator LED green battery is fully charged LED orange battery is charging LED blinking red battery charge is very low LED solid red battery is malfunctioning Important If the power cord or battery icon does not appear on the taskbar click the show hidden icons button If the icon still does not appear make sure that Always ...

Page 151: ...e battery on page 142 Recharging the battery The battery recharges while it is installed and your notebook is connected to AC power While the battery is recharging the battery charge indicator turns orange and the battery icon in the taskbar has a lightning bolt Important If the power cord or battery icon does not appear on the taskbar click the show hidden icons button If the icon still does not ...

Page 152: ...nced menu 4 Highlight Battery Auto Learning then select Enabled by pressing the spacebar 5 Open the Exit menu then highlight Exit Saving Changes and press ENTER 6 Select Yes then press ENTER The battery recalibration process begins and a screen opens showing you the progress The entire process will take several hours When the recalibration has finished the message Press Esc key to exit appears 7 P...

Page 153: ...nnected to AC power save your work and turn off your notebook 2 Close the LCD panel 3 Disconnect your notebook from the optional port replicator see Disconnecting from the port replicator on page 251 4 Turn your notebook over so the bottom is facing up Warning Danger of explosion if battery is incorrectly replaced Replace only with a Gateway M405 battery Discard used batteries according to the man...

Page 154: ...he battery release latch 6 Lift the battery out of the bay 7 Place a recharged battery into the bay and press down until it snaps into place 8 Turn your notebook over and reattach the optional port replicator 9 Open the LCD panel and press the power button ...

Page 155: ...e mode on page 151 Using the CD DVD or DVD CD RW drive only when necessary These drives use a large amount of power Recharging the battery often taking an extra battery and fully recharging the batteries before traveling For more information see Recharging the battery on page 141 and Changing batteries on page 143 Using alternate power sources To extend battery life use alternate power sources whe...

Page 156: ...e 151 Using power saving modes Always save your work before using Standby mode In Standby mode your notebook reduces or turns off the power to most devices except memory However the information in memory is not saved to the hard drive If power is interrupted the information is lost When in Hibernate mode your notebook saves all memory information to the hard drive then turns the power completely o...

Page 157: ...n also select which power saving mode is activated when you close the LCD panel Changing the power scheme To change the power scheme 1 In Windows XP click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens Important T...

Page 158: ...ick the arrow button to open the Power Schemes list then click the power scheme you want OR Set the timers then click Save As and type a name for the scheme 4 Click OK Help and Support For more information about changing the power scheme in Windows XP click Start then click Help and Support Type the keyword power scheme in the Search box then click the arrow ...

Page 159: ...Panel window opens If your Control Panel is in Category View click Performance and Maintenance OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens 2 Click Double click the Power Options or Power Management icon The Power Options Properties dialog box opens 3 Click the Alarms tab 4 Adjust the alarm settings 5 Click OK ...

Page 160: ...erformance and Maintenance OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens 2 Click Double click the Power Options or Power Management icon The Power Options Properties dialog box opens 3 Click the Advanced tab Help and Support For more information about changing the alarm options in Windows XP click Start then click Help and Support Type the keyword ...

Page 161: ...w opens If your Control Panel is in Category View click Performance and Maintenance OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens 2 Click Double click the Power Options or Power Management icon The Power Options Properties dialog box opens Help and Support For more information about changing the power management settings in Windows XP click Start t...

Page 162: ... dialog box and in the Turn Off Computer or Shut Down Windows dialog box To use Hibernate mode As an automatic power savings mode Open the Power Options Properties dialog box then click the Power Schemes tab Click the arrow button to open a System hibernates list then click the time you want to use OR Open the Power Options Properties dialog box then click the Advanced tab Hibernate is now an opti...

Page 163: ...ging SpeedStep settings in Windows 2000 To change SpeedStep settings in Windows 2000 1 Click Start Settings then click Control Panel The Control Panel window opens 2 Double click the Power Management icon The Power Options Properties dialog box opens Help and Support For more information about using Hibernate mode in Windows XP click Start then click Help and Support Type the keyword hibernate in ...

Page 164: ...rmance To run the processor at reduced speed using less power regardless of the power source click the arrow button to open the Plugged in list then click Battery Optimized Performance To turn off the SpeedStep technology control click the Advanced button click the Disable Intel SpeedStep technology control check box then click Apply To remove the SpeedStep icon from the taskbar click the Advanced...

Page 165: ...ble free Read this chapter to learn about Using the modem Using your radio frequency wireless connections Transferring files Protecting your notebook from loss and theft Managing your notebook s power efficiently Tips Tricks You can download an electronic copy of this guide from support gateway com support manlib ...

Page 166: ...y asks you to start your notebook Have your notebook hand inspected or sent through the X ray scanner but never carry it through the metal detector Turn off your notebook for takeoff and landing Do not check your notebook as baggage Modem Take a telephone cord to connect the modem to telephone jacks If you are traveling internationally take telephone jack adapters or an acoustic handset coupler Ta...

Page 167: ... with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11a IEEE 802 11b and IEEE 802 11g communication devices are examples of devices which use wireless to communicate For instructions on how to turn off your wireless device see Turning your wireless Ethernet emitter on or off on page 192 Files Copy you...

Page 168: ...ential files until you can be sure of privacy Use a startup password to restrict access to your notebook To create a startup password 1 Restart your notebook As soon as you see a startup screen press F2 The BIOS Setup utility opens 2 Open the Security menu then highlight Set Supervisor Password then press ENTER and follow the instructions You must set the supervisor password in order to set the us...

Page 169: ...serving battery power on page 145 For information on using alternate power sources see Using alternate power sources on page 145 For information on monitoring the battery charge see Monitoring the battery charge on page 140 Additional tips If you plan to use several USB peripheral devices take a portable USB hub to provide additional USB ports Take a network cable if you need to connect to a netwo...

Page 170: ...160 Chapter 9 Traveling with Your Gateway M405 www gateway com Take your System Restoration CDs in case you need to install an additional driver or software ...

Page 171: ...nformation about customizing your notebook by changing settings in Windows Read this chapter to learn how to Change screen and display settings Change the background and screen saver Adjust the touchpad settings Add change and switch user accounts in Windows XP ...

Page 172: ...ed millions of colors to be displayed with optimum quality Windows lets you choose from several color depth settings We recommend that you use the 32 bit True Color setting at all times If the color in your images seems false or jumpy especially after you have played a game or run a video intensive program check the color depth setting and return it to 32 bit True Color if necessary To change the ...

Page 173: ...k the color depth you want 5 To save your changes in Windows XP click OK then click Yes OR To save your changes in Windows 2000 click OK then click OK again Help and Support For more information about adjusting display settings in Windows XP click Start then click Help and Support Type the keyword changing display settings in the Search box then click the arrow ...

Page 174: ...e screen such as icons and menu bars appear To adjust the screen resolution 1 In Windows XP click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Appearance and Themes OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens 2 Click Double click the Display icon The Display Properties dialog box op...

Page 175: ...ground color and dialog box title bars To change desktop colors in Windows XP 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Appearance and Themes 2 Click Double click the Display icon The Display Properties dialog box opens Help and Support For more information about adjusting screen resolution in Windows XP click Start then c...

Page 176: ...166 Chapter 10 Customizing Your Gateway M405 www gateway com 3 Click the Appearance tab ...

Page 177: ...ced Appearance dialog box opens b Click the arrow button to open the Item list then click the item you want to change c Change the color or font settings for the item d Click OK then click the Themes tab e Click Save As type a name for the new theme then click OK twice The new colors appear on your desktop To change desktop colors in Windows 2000 1 Click Start Settings then click Control Panel The...

Page 178: ...me list click the scheme you want then click OK The new scheme appears on your desktop OR If you want to create a new color scheme a Click the arrow button to open the Item list then click the item you want to change b Change the color or font settings for the item c Click Save As type a name for the new scheme then click OK d Click OK again The new colors appear on your desktop ...

Page 179: ...L document Windows provides several background pictures You can also use pictures or HTML documents that you have created or retrieved from other sources To change the desktop background in Windows XP 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Appearance and Themes 2 Click Double click the Display icon The Display Propertie...

Page 180: ...ge the solid color behind the picture by clicking the arrow button to open the Color list then clicking a color 7 Click OK To change the desktop background in Windows 2000 1 Click Start Settings then click Control Panel The Control Panel window opens 2 Double click the Display icon The Display Properties dialog box opens Help and Support For more information about changing the desktop background i...

Page 181: ...kground picture from another location 5 If you want the picture you chose to cover the entire screen click the arrow button to open the Picture Display list then click Tile 6 If the picture you chose does not cover the entire screen and you did not choose to tile the image in Step 5 you can change the solid color behind the picture by clicking Pattern clicking a pattern in the Pattern list then cl...

Page 182: ...cial products To select a screen saver 1 In Windows XP click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Appearance and Themes OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens 2 Click Double click the Display icon The Display Properties dialog box opens 3 Click the Screen Saver tab 4 Cl...

Page 183: ...arrows next to the Wait box 8 Click OK Changing the touchpad settings You can adjust the double click speed pointer speed left hand or right hand configuration and other touchpad settings To change your touchpad settings 1 In Windows XP click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware OR In Windows 2000 ...

Page 184: ...er 10 Customizing Your Gateway M405 www gateway com 2 Click Double click the Mouse icon The Mouse Properties dialog box opens 3 Click the Device Settings tab then click Settings to change your touchpad settings ...

Page 185: ...ssign a function to the rocker switch click the in front of Buttons click the up or down button then click the action you want 6 Click OK to save changes Help and Support For more information about changing mouse settings in Windows XP click Start then click Help and Support Type the keyword mouse settings in the Search box then click the arrow ...

Page 186: ...may not be available in other accounts If this happens install the program or device in the accounts that need it Files created in one account are not accessible from other accounts unless the files are stored in the Shared Documents folder The Shared Documents folder is accessible from all accounts on that computer and from other computers on the network To add delete or modify user accounts in W...

Page 187: ...indows XP 1 Click Start then click Log Off The Log Off Windows dialog box opens 2 Click Switch User The Windows Welcome screen opens 3 Click the user account that you want to use When you switch between user accounts any programs that were running for the previous user continue to run ...

Page 188: ...178 Chapter 10 Customizing Your Gateway M405 www gateway com ...

Page 189: ...le Internet connection among the connected computers Read this chapter to learn about Benefits of using a network in your home small office or home office Types of network connections Purchasing additional network equipment Installing and configuring your notebook for Ethernet networking Turning the wireless Ethernet emitter on and off ...

Page 190: ...nt Sharing drives With a network you can copy files from computer to computer by copying and pasting or dragging and dropping You will no longer waste your time transferring files by using recordable media In addition you can map a drive on a networked computer to another computer and access the files as if they were located on the hard drive of the computer you are using Help and Support For more...

Page 191: ...lti player games With a home network you can play multi player games Load a game like Microsoft Midtown Madness 2 on your computers and in minutes you and your friends can race in competing cars through the streets of San Francisco Help and Support For more information about sharing network devices in Windows XP click Start then click Help and Support Type the keyword sharing in the Search box the...

Page 192: ... connect You are creating a network in an office or business where network speed is more important than moving about with your computer Your computer has an Ethernet jack for connecting to the network Wireless Ethernet network Create a wireless Ethernet IEEE 802 11a IEEE 802 11b or IEEE 802 11g network if You are looking for an alternative to installing cable for connectivity The ability to move a...

Page 193: ...hernet components To create a wired Ethernet network you or your electrician must Install special Ethernet cables in your home or office Install an Ethernet card in each of your desktop computers if your computers do not already have built in Ethernet jacks Install an Ethernet PC Card in each of your notebooks or convertible tablet PCs if your notebooks or convertible tablet PCs do not already hav...

Page 194: ... control point for the network Attached to the router are all of your computers or Ethernet ready devices Also connected to the router is a cable or DSL modem that provides access to the Internet Tips Tricks To add the ability to access a wireless Ethernet network to your wired Ethernet network connect an access point to the router switch or hub For more information about accessing a wireless Ethe...

Page 195: ...ernet A built in firewall to protect the computers on your network from intruders trying to access your data over the Internet Built in switching with enough ports for all computers and devices on the network so you will not have to purchase a hub or switch If you did not purchase a router that includes built in switching or if the router does not have enough ports to attach all your computers an ...

Page 196: ...terfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11a IEEE 802 11b and IEEE 802 11g communication devices are examples of devices that provide wireless communication For instructions to turn wireless Ethernet on and off see Turning your wireless Ethernet emitter on or off on page 192 Importan...

Page 197: ...EE 802 11g networks IEEE 802 11b 11 Mbps 2 4 GHz Large number of access points already exist in airports college campuses and businesses Compatible with IEEE 802 11g networks Longer range 100 to 150 feet than IEEE 802 11a Possible interference from cordless phones and microwaves Not compatible with IEEE 802 11a networks IEEE 802 11g 54 Mbps 2 4 GHz Compatible with IEEE 802 11b networks Longer rang...

Page 198: ...entral control point for the network Attached to the access point is the cable or DSL modem that provides access to the Internet Each of the computers or Ethernet ready devices communicate with the access point using radio waves If your computer does not have built in wireless Ethernet capabilities you need to add a wireless PCI card desktop PC card notebook or USB adapter Tips Tricks If you want ...

Page 199: ...et PC that does not have wireless Ethernet built in A wireless Ethernet access point to connect your wireless Ethernet network to the Internet or a wired Ethernet network Important IEEE 802 11b and IEEE 802 11g use the same radio frequency IEEE 802 11a uses a different radio frequency than IEEE 802 11b and IEEE 802 11g All wireless Ethernet components must use the same frequency A combination of I...

Page 200: ...Use a peer to peer also known as ad hoc wireless Ethernet network if you are setting up or joining a temporary computer to computer network This type of network does not include access into a wired network or the Internet You can create this type of network to quickly move files from one computer to another ...

Page 201: ...stalled in each notebook or convertible tablet PC that does not have wireless Ethernet built in For more information For more information about purchasing equipment for your home or office Ethernet network discuss your particular needs with your Gateway representative In addition several books and Internet sites are dedicated to networking for example www homenethelp com See these sources for more...

Page 202: ...t on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11a IEEE 802 11b and IEEE 802 11g communication devices are examples of devices that provide wireless communication Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful the option to use a wireless ...

Page 203: ...le to turn off wireless Ethernet To turn the wireless Ethernet emitter on or off in Windows 2000 using the Realtek Wireless Configuration Utility 1 Double click the Realtek Wireless Configuration Utility icon on the taskbar 2 Click the Advanced Config tab 3 Click to check the Radio off check box to turn off the wireless emitter OR Click to clear the Radio off check box to turn on the wireless emit...

Page 204: ...194 Chapter 11 Networking Your Gateway M405 www gateway com ...

Page 205: ...a printer or other peripheral devices and other unique computer settings that you want to move from your old computer to your new one Read this chapter to learn about Using the Windows XP Files and Settings Transfer Wizard Transferring Files Transferring Internet Settings Installing your old printer or scanner Installing your old programs ...

Page 206: ...sfer your personal data files by copying them to removable media such as a diskette writable CD USB flash drive or Zip disk or by using a home network For more information see Creating CDs using Nero Express on page 116 and Networking Your Gateway M405 on page 179 Finding your files Many programs automatically save your personal data files in the My Documents folder Look in your old computer s My ...

Page 207: ...he My Documents window opens and displays many of your saved personal data files 4 Copy your personal data files to removable media or to another computer on your network You can often identify different data file types by looking at the file s extension the part of the file name following the last period For example a document file might have a DOC extension and a spreadsheet file might have an X...

Page 208: ...computer to your new one Setting up your ISP If your current Internet service provider ISP software came preinstalled on your new notebook run that setup program If it asks to set up a new account or an existing one choose to set up an existing account If your current ISP software is not preinstalled on your new notebook locate the original Internet setup program provided by your local ISP or cont...

Page 209: ...g the old information or using your old computer to send the e mail messages to yourself then using your new notebook to retrieve the e mail messages Transferring your Internet shortcuts You can export and import your old Netscape Navigator bookmarks or Microsoft Internet Explorer favorites For more information see your Internet browser program s online help Installing your old printer or scanner ...

Page 210: ...n your notebook 4 If Windows detects your printer install your printer by following the on screen instructions You are finished OR If Windows does not detect the printer go to the next step 5 In Windows XP click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware OR In Windows 2000 click Start Settings then click...

Page 211: ...s Your original CDs and guides should contain any serial numbers or product ID keys that may be required for program installation and registration Remember to check the publisher s Web site for important program updates If you have trouble after installing your old programs you can restore your notebook s previous settings using System Restore Help and Support For more information about installing...

Page 212: ...202 Chapter 12 Moving From Your Old Computer www gateway com ...

Page 213: ...is chapter provides basic information about maintaining your notebook hardware and software Read this chapter to learn how to Care for your notebook Protect your notebook from viruses Manage hard drive space Back up files Clean your notebook ...

Page 214: ...ost or corrupted Avoid subjecting your notebook to extreme temperature changes The case and LCD panel can become brittle and easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your notebook is safest at temperatures that are comfortable for you Keep all liquids away from your notebook When spil...

Page 215: ... needed See Check for viruses X X page 206 Manage hard drive space X page 209 Clean up hard drives X X page 210 Scan hard drive for errors X X page 211 Defragment hard drive X X page 213 Back up files X X page 215 Recalibrate the battery X page 142 Clean notebook case X page 217 Clean keyboard X page 218 Clean notebook screen X page 218 Clean mouse X page 218 ...

Page 216: ...ogram to check files and programs that are on diskettes attached to e mail messages or downloaded from the Internet Checking all programs for viruses before installing them Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document that you are opening contains a macro that might have a virus Periodically updating the Norton AntiVirus program to protec...

Page 217: ...can for viruses 1 Click Start All Programs Norton AntiVirus then click Norton AntiVirus 2003 Norton AntiVirus opens 2 Click Scan for Viruses 3 Click the type of scan you want to make in the Scan for Viruses area then under Actions click Scan Scan for viruses Scan ...

Page 218: ...at least 30 seconds 3 Turn on your notebook and rescan for the virus To update Norton AntiVirus 1 Make sure that you are connected to the Internet 2 Click Start All Programs Norton AntiVirus then click LiveUpdate Norton AntiVirus The LiveUpdate wizard opens 3 Follow the on screen instructions to update your Norton AntiVirus program with the latest virus protection files 4 When the program has fini...

Page 219: ...ive Checking hard drive space To check hard drive space 1 In Windows XP click Start then click My Computer The My Computer window opens OR In Windows 2000 double click the My Computer icon The My Computer window opens 2 Right click the drive that you want to check for available file space then click Properties Drive space information appears ...

Page 220: ...up program 1 In Windows XP click Start then click My Computer The My Computer window opens OR In Windows 2000 double click the My Computer icon The My Computer window opens 2 Right click the hard drive that you want to delete files from for example Local Disk C then click Properties The Properties dialog box opens at the General tab 3 Click Disk Cleanup The Disk Cleanup dialog box opens S ...

Page 221: ...every day you probably want to run Error checking once a week If you use your notebook less frequently once a month may be adequate Also use Error checking if you encounter hard drive problems To check the hard drive for errors 1 In Windows XP click Start then click My Computer The My Computer window opens OR In Windows 2000 double click the My Computer icon The My Computer window opens 2 Right cl...

Page 222: ...e several minutes After Windows has finished checking the drive for errors it provides a summary of the problems that it found 6 Correct any problems that are found by following the on screen instructions 7 Click OK Help and Support For more information about checking the hard drive for errors in Windows XP click Start then click Help and Support Type the keyword checking for disk errors in the Se...

Page 223: ...ifferent areas of the drive Defragmenting the information stored on the drive can improve hard drive performance While the Disk Defragmenter program is running do not use your keyboard or mouse because using them may continuously stop and restart the defragmenting process Also if you are connected to a network log off before starting Disk Defragmenter Network communication may stop the defragmenta...

Page 224: ...ows its progress on the notebook display When finished Disk Defragmenter asks if you want to quit the program 6 Click Close or Yes then click the X in the top right corner to close the Disk Defragmenter window Help and Support For more information about defragmenting the hard drive in Windows XP click Start then click Help and Support Type the keyword defragmenting in the Search box then click the...

Page 225: ... RW drive or Zip drive to do a complete hard drive backup For more information see Creating CDs using Nero Express on page 116 If you do not have a high capacity backup device and you want to purchase one you can contact Gateway s Add on Sales department or visit the Accessories Store at accessories gateway com Using the Scheduled Task Wizard The Scheduled Task Wizard lets you schedule maintenance...

Page 226: ...d Task Wizard opens 3 Click Next then click the task or program you want to schedule and follow the on screen instructions to customize the task Important Your notebook must be on during scheduled tasks If your notebook is off scheduled tasks will not run Help and Support For more information about using the Scheduled Tasks Wizard in Windows XP click Start then click Help and Support Type the keyw...

Page 227: ...nents Use a damp lint free cloth to clean your notebook and other parts of your system Do not use abrasive or solvent cleaners because they can damage the finish on components Your notebook is cooled by air circulated through the vents on the case so keep the vents free of dust With your notebook turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip a...

Page 228: ... dries you may need to replace it Cleaning the notebook screen Use a soft cloth and water to clean the notebook screen Squirt a little water on the cloth never directly on the screen and wipe the screen with the cloth Cleaning the mouse If you have a mouse and the mouse pointer begins moving erratically across the notebook screen or becomes difficult to control precisely cleaning the mouse will li...

Page 229: ...ining ring on the bottom of the mouse counter clockwise then remove the retaining ring and mouse ball 3 Remove any dust lint or dirt from the mouse ball with a soft cloth 4 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol 5 Replace the mouse ball and lock the retaining ring into place Mouse rollers ...

Page 230: ...220 Chapter 13 Maintaining Your Gateway M405 www gateway com ...

Page 231: ...learn how to Reinstall device drivers Update device drivers Reinstall programs Reinstall Windows If you are not comfortable with the procedures covered in this chapter seek help from a more experienced computer user or a computer service technician ...

Page 232: ... that there is a problem with a device driver Important Before you try to fix a problem by reinstalling software from your Gateway Restoration CDs make sure that you have tried these steps first Use the diagnostics and troubleshooting tools found in Help and Support For more information about diagnostics and troubleshooting tools in Windows XP click Start then click Help and Support Type the keywo...

Page 233: ...u exe where d is the drive letter of your CD or DVD drive 4 Click OK 5 If this is the first time you have inserted the red Drivers and Applications CD accept the End User License Agreement EULA by clicking Yes I accept it then clicking Continue The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears 6 Select a single device driver to reinstal...

Page 234: ...xe where d is the drive letter of the CD or DVD drive 4 Click OK Help and Support For more information about reinstalling device drivers in Windows XP click Start then click Help and Support Type the keyword drivers in the Search box then click the arrow Important If your system came equipped with a wireless device only use the drivers approved for the country the device will be used in See the re...

Page 235: ...structions Reinstalling programs If you have problems running a program or if you have reinstalled your operating system you can reinstall programs from the red Drivers and Applications CD and other program CDs If you are reinstalling programs from other program CDs follow the installation instructions on each CD If you want to reinstall a program uninstall the old version first To reinstall progr...

Page 236: ...licking Yes I accept it then clicking Continue The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears 9 Select a single program to reinstall OR Click Automatic Installation then select multiple programs to reinstall Grayed out programs are not available for Automatic Installation To select these programs click Manual Installation 10 Click In...

Page 237: ...CD Reinstalling Windows If your notebook is not working correctly try the following options to correct the problem Troubleshooting For more information see Troubleshooting on page 253 Running System Restore Reinstalling device drivers For more information see Reinstalling device drivers on page 222 If the options above do not correct the problem you can use the Restoration CDs to reinstall Windows...

Page 238: ...inue 12 When prompted accept the License Agreement by pressing Y 13 Wait while the setup program copies files to your hard drive When your notebook restarts do NOT press any key to boot from CD 14 When prompted insert the red Drivers and Applications CD then click Continue The Gateway Application Loader automatically installs your drivers and programs Your notebook restarts several times during th...

Page 239: ...o to the Windows desktop by clicking OK 16 Install additional programs by following the instructions in Reinstalling programs on page 225 17 Install other software such as Microsoft Works Suite and gaming software by following the instructions in To reinstall other programs from a CD on page 227 ...

Page 240: ...230 Chapter 14 Restoring Software www gateway com ...

Page 241: ...grading Your Gateway M405 This chapter provides information about adding hardware devices to your notebook Read this chapter to learn how to Add and remove PC Cards Add and replace memory Replace the hard drive ...

Page 242: ...your notebook when changing most cards because your notebook supports hot swapping Hot swapping means that you can insert a PC Card while your notebook is running If your PC Card does not work after hot swapping see the PC Card manufacturer s documentation for further information To insert a PC Card Push the card firmly into the PC Card slot label side up until the outer edge of the card is flush ...

Page 243: ... in the taskbar the PC Card name then click Stop OR Turn off your notebook 2 Press the PC Card eject button once to release the eject button 3 Press the PC Card eject button again to eject the PC Card Important If the remove hardware icon does not appear on the taskbar click the show hidden icons button ...

Page 244: ...r workbench or other grounded object Unplug the power cord and the modem and network cables Remove the battery For more information see Changing batteries on page 143 Disconnect all peripheral devices and remove any PC Cards Warning ESD can permanently damage electrostatic discharge sensitive components in your notebook Prevent ESD damage by following ESD guidelines every time you install memory o...

Page 245: ... of antistatic bags because only the inside of the bags provide electrostatic protection Always hold components by their edges Avoid touching the edge connectors Never slide components over any surface Adding or replacing memory Your notebook uses memory modules called SO DIMMs Small Outline Dual Inline Memory Modules The modules are available in various capacities and any module can be placed in ...

Page 246: ...k cables 3 Disconnect your notebook from the optional port replicator see Disconnecting from the port replicator on page 251 4 Turn your notebook over so the bottom is facing up 5 Remove the battery For more information see Replacing the battery on page 143 6 Loosen the memory bay cover screw then remove the memory bay cover 7 If you are removing a module gently press outward on the clip at each e...

Page 247: ...f the slot 9 Hold the new or replacement module at a 30 degree angle and press it into the empty memory slot This module is keyed so it can only be inserted in one direction If the module does not fit make sure that the notch in the module lines up with the tab in the memory bay ...

Page 248: ...n place 11 Replace the memory bay cover and tighten the cover screw 12 Insert the battery then turn your notebook over 13 Reattach the optional port replicator 14 Connect the power adapter and modem and network cables then turn on your notebook Important Use only memory modules designed for the Gateway M405 ...

Page 249: ...want to transfer to the new hard drive For more information see Backing up files on page 215 2 Follow the instructions under Preventing static electricity discharge on page 234 3 Turn off your notebook and disconnect the AC adapter and modem and network cables 4 Disconnect your notebook from the optional port replicator see Disconnecting from the port replicator on page 251 5 Turn your notebook ov...

Page 250: ...way M405 www gateway com 6 Remove the battery For more information see Replacing the battery on page 143 7 Remove the two hard drive kit screws Tips Tricks Use a magnetic screwdriver or turn the notebook over to remove the screws Screws ...

Page 251: ...m 8 Slide the old hard drive kit out of your notebook 9 If your new hard drive already includes the hard drive kit bracket go to Step 14 OR If you need to move the hard drive kit bracket from your old hard drive to your new hard drive go to Step 10 ...

Page 252: ...acket 11 Remove the bracket from the old drive 12 Insert the new drive into the bracket so the screw holes line up 13 Replace the two screws that secure the bracket to the drive 14 Place the new hard drive kit into the bay and slide it into the connector 15 Replace the screws that secure the hard drive kit to your notebook Screw Screw ...

Page 253: ...ry and turn your notebook over 17 Reattach the optional port replicator 18 Connect the power adapter and modem and network cables then turn on your notebook 19 See Reinstalling Windows on page 227 for instructions on installing Windows your drivers and your applications ...

Page 254: ...244 Chapter 15 Upgrading Your Gateway M405 www gateway com ...

Page 255: ...ugh devices can be attached directly to the ports on the notebook the port replicator lets you make all of those connections in one step The port replicator also gives you access to additional ports not found on the notebook Read this chapter to learn Where ports and jacks are located How to connect and disconnect the port replicator How to secure the port replicator with a locking cable ...

Page 256: ...latch Press both release latches to release the notebook Docking port Connect the notebook to this port Warning Power is passed through this port This docking connection is certified to UL 1950 for use only with notebooks designed for your Gateway port replicator Docking release latch Docking port Docking release latch ...

Page 257: ...t www gateway com Left Component Icon Description Power connector Plug the AC adapter cable into this connector Important The power connector may be located on the back of your port replicator Power connector ...

Page 258: ... Bus devices such as a USB Iomega Zip drive printer scanner camera keyboard or mouse into these ports S Video out jack This jack does not work with the Gateway 405 notebook Monitor port Plug an analog VGA monitor into this port Parallel port Plug a parallel device such as a printer into this port Serial port This jack does not work with the Gateway 405 notebook Modem jack Plug a modem cable into t...

Page 259: ...oes not have a power connector on the left side plug the Gateway 405 AC adapter into this connector S PDIF digital audio jack Plug an optical Toslink AC 3 digital audio cable into this jack Headphone jack Plug amplified speakers or headphones into this jack The built in speakers on the notebook are turned off when speakers or headphones are plugged into this jack This jack is turned off when headp...

Page 260: ...ing to the port replicator To attach your notebook to the port replicator 1 Connect external devices to the ports on the port replicator 2 Align the connector holes on the bottom of your notebook with the docking posts on the port replicator 3 Press down on the notebook until it snaps into place Warning Press down on the outside edges of the notebook Do not press in the middle or you may damage th...

Page 261: ... Undock Computer The Undock Computer menu item appears in the Start menu only while the notebook is docked OR If your notebook is on and using Windows 2000 click Start then click Eject PC The Eject PC menu item appears in the Start menu only while the notebook is docked 2 Press down on both docking release latches The notebook will spring up slightly Important The notebook may detect additional de...

Page 262: ...d on the right side of the port replicator and the Kensington lock slot located on the right side of your notebook To secure your notebook and port replicator 1 Open the security ring on the port replicator 2 Attach your notebook to the port replicator 3 Secure one end of the Kensington cable to a solid object then run the other end of the cable through the security ring and lock it into the slot ...

Page 263: ...is chapter to learn how to Troubleshoot typical hardware and software problems Get telephone support Use automated troubleshooting systems Get tutoring and training If the suggestions in this chapter do not correct the problem see Getting Help on page 37 for more information about how to get help ...

Page 264: ...nternal components For more information about preventing damage from static electricity see Preventing static electricity discharge on page 234 After you complete any maintenance tasks where you remove the memory bay cover or hard drive kit make sure that you replace the cover or hard drive kit reinstall any screws then replace the battery before you start your notebook Warning Do not try to troub...

Page 265: ...r removed peripheral devices review the installation procedures you performed and make sure that you followed each instruction If an error occurs in a program see the program s printed documentation or the online help Software support tools Your notebook may include the following support tool to help you diagnose and fix problems PC Doctor is a comprehensive hardware diagnostic and system informat...

Page 266: ...ypes on page 102 for more information Try a different disc Occasionally discs are flawed and cannot be read by the drive Some music CDs have copy protection software You may not be able to play these CDs on your notebook Your notebook may be experiencing some temporary memory problems Shut down and restart your notebook Clean the disc For more information see Cleaning CDs or DVDs on page 258 An au...

Page 267: ...ng device drivers on page 222 A DVD movie will not play Make sure that the label or side you want to play is facing up then try again Make sure that you have a DVD drive See Identifying drive types on page 102 for more information Shut down and restart your notebook Clean the DVD For more information see Cleaning CDs or DVDs on page 258 DVD discs and drives contain regional codes that help control...

Page 268: ...metimes a new device such as a PC Card can cause a system resource IRQ conflict Check IRQ usage to determine if there is an IRQ conflict Checking IRQ usage To check IRQ usage in Windows XP 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance 2 Click Double click System click the Hardware tab then click Dev...

Page 269: ...a resource conflict A resource conflict appears as a black exclamation point in a yellow circle 2 Remove the device you are trying to install then determine which one of the existing devices or ports you can disable 3 Right click the device or port you want to disable then click Disable The device or port is disabled Diskette drive The diskette drive is not recognized Shut down and restart your no...

Page 270: ...ee Checking the hard drive for errors on page 211 If errors are detected and corrected try using the diskette again You see a Non system disk NTLDR is missing or Disk error error message Eject the diskette from the diskette drive then press ENTER Make sure that the diskette you are using is IBM compatible The diskette drive status indicator is lit continuously Remove the diskette from the drive If...

Page 271: ...o a minimum If you feel these pixels are unacceptably numerous or dense on your display contact Gateway Technical Support to identify whether a repair or replacement is justified based on the number of pixels affected File management A file was accidentally deleted If a file was deleted at a DOS prompt or in Windows while holding down the SHIFT key the file cannot be restored To restore deleted fi...

Page 272: ...e information see Checking the hard drive for errors on page 211 The hard drive cannot be accessed or you see a General failure reading drive C error message If a diskette is in the diskette drive eject it and restart your notebook Make sure that the hard drive is installed correctly Remove it firmly reinsert it then restart your notebook For more information see Replacing the hard drive kit on pa...

Page 273: ...e peripheral device The correct driver is not built into Windows XP Use the device s installation CD or check the manufacturer s Web site for the correct driver Internet You cannot connect to the Internet Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack See Back on page 6 and Back on page 248 to make sure that the connections have been made correctly ...

Page 274: ...vice The condition of the Internet computers to which you connect and the number of users accessing those computers The complexity of graphics and multimedia on Web pages Having multiple Web browsers open performing multiple downloads and having multiple programs open on your notebook People are sending you e mail messages but you have not received any mail Click the receive button in your e mail ...

Page 275: ...e Make sure that nothing is resting on the keyboard Make sure that a key is not stuck Press each key to loosen a key that might be stuck then restart your notebook Memory You see a Memory error message Make sure that the memory modules are inserted correctly in the memory bay slots For more information see Adding or replacing memory on page 235 Use PC Doctor or a third party diagnostic program to ...

Page 276: ...lephone line then check for a dial tone by plugging a working telephone into the telephone wall jack If you have additional telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the service Also make sure that the m...

Page 277: ...e less line noise it can tolerate and still work correctly Listen to the line using your telephone Dial a single number such as 1 When the dial tone stops listen for line noise Wiggle the modem cable to see if that makes a difference Make sure that the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure You can also call your telephone service and have t...

Page 278: ...an check modem connection speeds and dial up network DUN connections by accessing the gateway your way dial up server The server also contains drivers patches and updates for current Gateway hardware and software The server provides a secure connection and is a stand alone server You cannot use it to access the Internet The server cannot be accessed Mondays from 8 00 a m to 12 00 p m CT To access ...

Page 279: ...ostics To run modem diagnostics in Windows XP 1 Close all open programs 2 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 3 Click Double click the Phone and Modem Options icon then click the Modems tab 4 Click your modem then click Properties The Modem Properties dialog box opens 5 Click the Diagnostic ...

Page 280: ...odem is noisy when it dials and connects When your modem tries to connect to another modem it begins handshaking Handshaking is a digital getting acquainted conversation between the two modems that establishes connection speeds and communication protocols You may hear unusual handshaking sounds when the modems first connect If the handshaking sounds are too loud you can turn down the modem volume ...

Page 281: ...ernal mouse does not work Make sure that the mouse cable is plugged in correctly Shut down and restart your notebook Remove all extension cables and switch boxes Try a mouse you know is working to make sure that the mouse port works The external mouse works erratically Clean the mouse For more information see Cleaning the mouse on page 218 Some mouse pad patterns confuse optical mice Try the mouse...

Page 282: ...ded programs and files For more information see Using Disk Cleanup on page 210 The hard drive needs defragmenting Run Disk Defragmenter to consolidate files and folders on the hard drive For more information see Defragmenting the hard drive on page 213 Passwords Your notebook does not accept your password Make sure that CAPS LOCK and PAD LOCK are turned off then retype the password You forgot your...

Page 283: ... is connected correctly to your notebook or port replicator For more information see Connecting the AC adapter on page 18 If your notebook is plugged into a surge protector make sure that the surge protector is connected securely to an electrical outlet turned on and working correctly To test the outlet plug a working device such as a lamp into the outlet and turn it on Make sure that the AC power...

Page 284: ...t The notebook will not turn on The Power button has not been fully engaged Press and hold the Power button for at least a half second but no more than three seconds The battery is fully discharged but AC power is not connected Connect the AC adapter to power the notebook and charge the battery The notebook turns on and the hard drive status indicator flashes but nothing appears on the display Dis...

Page 285: ...to the correct port Make sure that the printer is online Many printers have an online offline button that you may need to press so the printer can start printing Press the button to put the printer online Check the port and cable for bent or broken pins If the printer you want to print to is not the default printer make sure that you have selected it in the printer setup To set a default printer i...

Page 286: ...ke sure that the printer is not set to work offline in Windows XP 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Printers and Faxes icon The Printers and Faxes window opens 3 Right click the name of the printer you want to use If the menu shows a check mark next to Use Printe...

Page 287: ...inters have an online offline button that you need to press after adding paper Sound You are not getting sound from the built in speakers Make sure that headphones are not plugged into the headphone jack For the location of the headphone jack see Left side on page 3 and Back on page 248 Make sure that the volume control on your notebook is turned up For more information see System key combinations...

Page 288: ...g www gateway com Video The external monitor is not working Make sure that you have pressed FN LCD CRT to activate the external monitor option Make sure that the monitor is turned on and that the video cable is connected correctly ...

Page 289: ...tware from Gateway see the manufacturer s documentation and technical support resources If you have how to questions about using a program see Online Help Printed documentation The Microsoft Windows documentation The software publisher s Web site See the troubleshooting section of this chapter Have your customer ID serial number and order number available along with a detailed description of your ...

Page 290: ...ial assistance for software issues billed by the minute 800 229 1103 charged to your credit card 900 555 4695 chargedto your telephone bill Gateway Consumer Technical Support Talk to a Gateway Technical Support representative about a non tutorial technical support question See Before calling Gateway Technical Support on page 279 before calling TDD Technical Support for hearing impaired is availabl...

Page 291: ...ware In many cases additional product information and online documentation for Gateway supplied hardware can be found in our Web site s Documentation Library This user s guide The software publisher s Web site Tutoring For help on using hardware or software that came with your Gateway notebook contact Gateway s fee based tutorial hotline 800 229 1103 rate charged per minute charged to a major cred...

Page 292: ... including Microsoft Word Excel and PowerPoint www gateway com store Gateway Learning Libraries A variety of courses and tutorials are available on CD Select from several easy to use learning libraries www gateway com training Online Training from Learn With Gateway More than 450 online courses are available from Learn With Gateway All you have to do is go online and log in You select the subject ...

Page 293: ...the latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system ...

Page 294: ...e appropriate outlet If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and b...

Page 295: ...ries recommended by Gateway Important Do not use Gateway products in areas classified as hazardous locations Such areas include patient care areas of medical and dental facilities oxygen laden environments or industrial facilities Warning To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord ...

Page 296: ...embedded into your notebook emit less energy than is allowed in radio frequency safety standards and recommendations Gateway believes these devices are safe for use Regardless of the power levels care should be taken to minimize human contact during normal operation As a general guideline a separation of 20 cm 8 inches between the wireless device and the body including bystanders for use of a wire...

Page 297: ...r system check with the local Radio Approval authorities prior to any move or trip for any restrictions on the use of a wireless device in the destination country Warning If your system came equipped with an internal embedded wireless device do not operate the wireless device unless all covers and shields are in place and the system is fully assembled Warning Wireless devices are not user servicea...

Page 298: ...erence and 2 this device must accept any interference received including interference that may cause undesired operation of the device Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a resi...

Page 299: ...panies Inc 610 Gateway Drive North Sioux City SD 57049 605 232 2000 Fax 605 232 2023 Product Gateway M405 This device complies with Part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Caution Cha...

Page 300: ...equired The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service Thi...

Page 301: ...ed in your notebook is well below the RF exposure limits as set by Industry Canada Operation of this device is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device Warning To prevent radio interference to licensed service or co channel ...

Page 302: ...with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this eq...

Page 303: ...F exposure limits as set by SCT Unintentional emitter At this time there are no mandatory requirements for Unintentional Emitters However this device does comply with multiple requirements for other countries and regions as listed on the system label and in the user s manual Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards incl...

Page 304: ...gulatory and Legal Information www gateway com California Proposition 65 Warning Warning This product contains chemicals including lead known to the State of California to cause cancer and or birth defects or reproductive harm ...

Page 305: ...ed trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gateway Connected touch pad Gateway Connected music player Gateway Cyber Ware Gateway Education Ware Gateway Flex Case Gateway Gaming Ware Gateway GoBack Gateway Gold Gateway Learning Ware Gateway Magazine Gateway Micro Server Gateway Money Ware Gateway Music Ware Gateway Networking Solutions Gateway Online Netwo...

Page 306: ...296 Appendix A Safety Regulatory and Legal Information www gateway com ...

Page 307: ...al jack 249 headphone jack 3 microphone jack 3 muting 29 92 95 playing 97 99 100 104 106 recording 97 streaming 181 troubleshooting 277 volume down button 29 volume up button 29 audio CD adding tracks to library 112 editing track information 110 playing with MusicMatch 107 See also CD audio file streaming 181 automobile power adapter 13 145 AVI file 99 B background 169 backing up files 131 215 bat...

Page 308: ...replacing PC Card 232 troubleshooting memory card 266 troubleshooting PC Card 273 care and maintenance 159 carrying case 14 CD adding tracks to your library 112 cleaning 258 copying 121 creating audio 127 creating data 117 creating label 131 creating music 127 drive 102 editing track information 110 inserting 103 playing audio with MusicMatch 107 playing music 104 106 troubleshooting 256 CD drive ...

Page 309: ...xternal speakers 3 249 flash drive 3 headphone 3 249 keyboard 3 248 line in 249 microphone 3 modem 6 34 248 monitor VGA 6 137 248 mouse 3 248 network 6 35 249 parallel 6 248 port replicator 8 246 power 6 18 247 249 printer 3 6 248 projector 137 PS 2 248 PS 2 keyboard 248 PS 2 mouse 248 S PDIF 249 scanner 3 248 speaker 3 249 Toslink digital audio 249 troubleshooting 263 USB 3 36 248 VGA 6 137 248 Z...

Page 310: ... diskette drive eject button 132 locating 4 troubleshooting 259 using 132 display changing resolution 164 properties 137 138 settings 162 switching 28 troubleshooting 260 274 using screen saver 172 Do More With Gateway 40 docking port 8 246 docking release latch 246 documentation Gateway Web site 43 help 38 Help and Support 38 online help 42 documents creating 63 opening 65 printing 66 saving 64 d...

Page 311: ... 6 35 249 turning wireless Ethernet on or off 192 wired network 182 183 wireless network 182 186 external audio jack 249 external monitor 6 28 248 EZ Pad touchpad See touchpad F fan 6 Fast Ethernet 183 faxes automatically canceling 90 canceling 88 configuring Fax 81 83 failed transmission 89 installing Fax 80 receiving and viewing 88 retrying 89 sending 84 sending from program 87 sending scanned i...

Page 312: ...ting 213 deleting files and folders 210 installing 239 replacing 239 scanning for errors 211 status indicator 24 troubleshooting 262 272 headphone jack 3 249 help button 30 online 42 using 38 Help and Support 38 searching 39 starting 38 Using your computer link 38 Hibernate mode 146 151 troubleshooting 275 home office network 179 hot swapping 36 232 hyperlinks 73 I IEEE 802 11 creating a network 1...

Page 313: ...ee Internet service provider J jacks See connections K Kensington cable lock 252 lock slot 5 port replicator 252 using while traveling 158 key combinations 28 keyboard buttons 26 cleaning 218 connecting 26 features 26 locating 10 PS 2 port 248 shortcuts 67 troubleshooting 264 USB port 3 248 keys application 26 27 arrow 26 27 battery status 28 Break 28 brightness 26 27 28 29 directional 27 Fn 26 27...

Page 314: ...edule 205 using Scheduled Task Wizard 215 virus protection 206 Max Battery power setting 274 maximize button 52 Media Player 99 104 memory adding 235 bay 7 235 installing 235 purchasing 14 replacing 235 troubleshooting 265 upgrading 235 memory card reader locating 4 memory card types supported 133 status indicator 24 using 133 memory cards See cards menu bar 52 messages checking e mail 77 sending ...

Page 315: ...ary building 112 changing settings 113 music tracks copying 124 MusicMatch building music library 112 changing library settings 113 creating MP3 files 109 creating music files 109 editing track information 110 listening to Internet radio 114 playing audio CD 107 muting sound 29 92 95 My Computer button 30 N navigation keys 26 27 Nero Express 116 network jack 6 35 249 troubleshooting 271 network eq...

Page 316: ...274 photography See digital photography playing audio CD 104 106 audio CD with MusicMatch 107 audio file 97 99 DVD 115 Media Player file 99 multimedia files 99 multi player games 181 music CD 104 106 Windows Media Player file 99 Plug and Play devices USB support for 36 pointer moving 32 port replicator 245 attaching notebook 250 docking port 8 246 release latch 246 separating notebook 251 using 14...

Page 317: ...rt 248 R radio listening with MusicMatch 114 radio approval authorities 157 radio frequency wireless connections 157 RAM See memory rebooting notebook 23 recalibrating battery 142 recharging battery 141 recordable drive identifying drive 102 status indicator 24 troubleshooting 256 using 102 116 recording audio file 97 CD tracks 109 124 data CD 117 music CD 127 recovering files and folders 57 Recyc...

Page 318: ...jects getting information 33 moving 33 selecting 32 Scroll Lock status indicator 25 28 system key 28 Search utility 61 searching for files and folders 58 60 61 196 in Help and Support 39 security features Kensington cable lock 5 Kensington lock ring 252 security while travelling 158 serial number 11 13 158 serial port 36 setting up safety precautions 284 sharing devices 181 drives 180 Internet con...

Page 319: ...o 181 support tool PC Doctor 255 surge protector 20 Suspend 28 system identification label 8 11 system keys 26 27 combinations 28 T taskbar 49 Technical Support 280 technical support automated troubleshooting 280 eSupport 13 FaxBack support 280 resources 279 Technical Support 280 tips before contacting 279 tutorial service 280 telephone acoustic handset coupler 156 automatically canceling fax 90 c...

Page 320: ...wers 280 faxes 268 files 261 gateway your way dial up server 268 general guidelines 255 hard drive 262 Internet connection 263 268 IRQ conflict 258 keyboard 264 LCD panel 260 memory 265 memory card reader 266 modem 266 mouse 271 network 271 passwords 272 PC Cards 273 PC Doctor 255 power 273 printer 275 reinstalling drivers 222 safety guidelines 254 screen 260 278 screen area 260 screen resolution ...

Page 321: ...52 title bar 52 Windows clipboard 55 desktop 48 Files and Settings Transfer Wizard 196 installing 227 Product Key Code 12 reinstalling 227 reinstalling drivers 222 Search utility 61 updating drivers 224 Windows key 26 27 Windows Media Player 99 104 115 wired Ethernet network creating a network 182 equipment list 185 example 184 using 183 wireless Ethernet label 12 using while traveling 157 wireles...

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