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CHAPTER 6: Troubleshooting

104

Using Microsoft System Restore

Microsoft System Restore periodically takes “snapshots” of
your system settings and saves them as

restore points

. In most

cases of hard-to-resolve software problems, you can return to
one of these restore points to get your system running again.
Windows automatically creates an additional restore point
each day, and also each time you install software or device
drivers. You can also create a restore point manually. For
instructions, see

“Manually creating a restore point” on

.

To restore using Microsoft System Restore:

1

Click (

Start

),

Control Panel

,

System and

Maintenance

, then click

Backup and Restore Center

.

The

Backup and Restore Center

opens.

Help

For more information about using Microsoft System Restore, click

Start

,

then click

Help and Support

. Type

windows system restore

in the

Search

Help

box, then press

E

NTER

.

8512834.book Page 104 Wednesday, November 7, 2007 1:31 PM

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Summary of Contents for FX7026

Page 1: ...8512834 book Page a Wednesday November 7 2007 1 31 PM ...

Page 2: ...8512834 book Page b Wednesday November 7 2007 1 31 PM ...

Page 3: ... repetitive strain 14 Preparing power connections 14 Protecting from power source problems 14 Checking the voltage selection 15 Connecting to a broadband modem or network 15 Connecting a dial up modem 16 Starting your computer 16 Waking up your computer 17 Turning off your computer 17 Restarting rebooting your computer 18 Using the keyboard 19 Premium multimedia keyboard features 19 Elite multimed...

Page 4: ...he side panel 40 Replacing the color panel 40 Installing memory 43 Adding or replacing an optical disc drive 45 Replacing the memory card reader 47 Adding or replacing a hard drive 49 Replacing the heat sink and processor 51 Adding or replacing an expansion card 53 Replacing the system battery 54 Replacing the system board 56 Chapter 5 Maintaining Your Computer 59 Setting up a maintenance schedule...

Page 5: ... automatically 72 Transferring files and settings manually 73 Chapter 6 Troubleshooting 75 Safety guidelines 76 First steps 76 Troubleshooting 77 Add in cards 77 Audio 77 CD or DVD drives 77 Diskette drive 79 Display 80 DVD drives 80 Ethernet 81 Expansion cards 82 File management 82 Floppy drive 82 Hard drive 83 Internet 84 Keyboard 85 Media Center 86 Memory 89 Memory card reader 89 Modem cable or...

Page 6: ...oft System Restore 104 Recovering your system to its factory condition 106 Recovering your system using the Windows DVD 108 Telephone support 109 Before calling Gateway Customer Care 109 Telephone numbers 110 Self help 111 Tutoring 111 Training 111 Appendix A Legal Notices 113 Index 123 8512834 book Page iv Wednesday November 7 2007 1 31 PM ...

Page 7: ... About This Reference About this guide Accessing the online User Guide Gateway contact information Microsoft Certificate of Authenticity For more information 8512834 book Page 1 Wednesday November 7 2007 1 31 PM ...

Page 8: ...ress shown on your computer s label The Support page also has links to additional Gateway documentation and detailed specifications Accessing the online User Guide In addition to this guide your User Guide has been included on your hard drive Your User Guide is an in depth easy to read manual that includes information on the following topics Help and technical support Using and customizing Windows...

Page 9: ...ll for assistance Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system If you ever reinstall Windows from the installation DVD you will need to enter these numbers to activate Windows Technical Support telephone number Serial number 8512834 book Page 3 Wednesday Novem...

Page 10: ...CHAPTER 1 About This Reference 4 8512834 book Page 4 Wednesday November 7 2007 1 31 PM ...

Page 11: ...5 CHAPTER2 Checking Out Your Computer Front Back 8512834 book Page 5 Wednesday November 7 2007 1 31 PM ...

Page 12: ...crophone jack Power button power indicator DVD CD drive optional Headphone jack IEEE 1394 FireWire port USB ports Video jack optional Audio left jack optional Audio right jack optional Diskette or removable hard drive optional 8512834 book Page 6 Wednesday November 7 2007 1 31 PM ...

Page 13: ...removable hard drive optional Use this drive to read from and write to 3 5 diskettes or use this bay to connect a removable hard drive Headphone jack Plug powered analog front speakers an external amplifier or headphones into this jack This jack is color coded green Microphone jack Plug a microphone into this jack This jack is color coded pink Power button power indicator Press this button to turn...

Page 14: ...eyboard port Plug a PS 2 keyboard into this port PS 2 mouse port PS 2 keyboard port Voltage switch Power connector Ethernet network jack Audio in side speaker jack Case cover thumbscrew Headphone front speaker jack Mic jack Surround L R speaker jack Center subwoofer jack USB ports Video card optional Wireless network antenna connectors IEEE 1394 port TV tuner card optional Case cover thumbscrew S ...

Page 15: ...enna optional and connectors Connect this antenna to your wireless network antenna card optional Case cover thumbscrew Remove this screw before opening the case PS 2 mouse port Plug a PS 2 mouse into this port Monitor VGA port Plug a VGA blue connector monitor cable into this port IEEE 1394 port Plug IEEE 1394 also known as Firewire devices such as a digital camcorder into this 6 pin IEEE 1394 por...

Page 16: ...e left and right speakers into this jack For more information see Configuring the audio jacks on page 32 Video card optional Plug a VGA blue connector or DVI white connector monitor into a port on this card if installed Audio card optional Plug speaker cables into this card if installed TV tuner card Plug a video tuner or antenna into this card if installed Modem jack optional not shown Plug a mod...

Page 17: ...a dial up modem Starting your computer Turning off your computer Restarting rebooting your computer Using the keyboard Using the mouse Using optical drives Using the memory card reader Using the diskette drive Adjusting the volume Configuring the audio jacks Installing a printer scanner or other device 8512834 book Page 11 Wednesday November 7 2007 1 31 PM ...

Page 18: ...lel to the floor Adjust the screen so it is perpendicular to your line of sight and the top of the screen is no higher than eye level Place your feet flat on the floor or on a footrest Keep ventilation openings clear of obstructions Top of screen is not higher than eye level Feet are flat on the floor Hands and arms are parallel to the floor Screen is perpendicular to your line of sight 8512834 bo...

Page 19: ...is the appropriate height and the chair helps you maintain good posture Select a flat surface for your computer desk Adjust the height of the computer desk so your hands and arms are positioned parallel to the floor when you use the keyboard and touchpad If the desk is not adjustable or is too tall consider using an adjustable chair to control your arm s height above the keyboard Use an adjustable...

Page 20: ... your computer can increase to far above normal levels and cause data loss or system damage Protect your computer and peripheral devices by connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your computer An uninterruptible power supply UPS supplies battery power to your computer during a power failure Although you cannot run your computer for an exte...

Page 21: ... a wired Ethernet network To connect to a broadband modem or to an Ethernet network 1 Insert one end of the network cable into the network jack on the back of your computer 2 Insert the other end of the network cable into a cable modem DSL modem or network jack Caution If you set the voltage selection switch incorrectly your system will be damaged Make sure this switch is set correctly for your lo...

Page 22: ...nections 3 If you are starting your computer for the first time follow the on screen instructions to select the language and time zone and to create your first user account 4 Attach and turn on any USB or audio peripheral devices such as printers scanners and speakers If you need to attach a peripheral device to the parallel or serial ports turn off your computer first See the documentation that c...

Page 23: ...d saves your desktop layout so the next time you restore power the programs are laid out just as you left them Waking your computer from a Sleep state is much faster than turning on your computer after it has been turned completely off To put your computer to sleep 1 Click Start then click power The computer saves your session and partially shuts down to save power Tip For more information about c...

Page 24: ...vicing internal components also disconnect the power cord Restarting rebooting your computer If your computer does not respond to keyboard or mouse input you may need to restart reboot your computer To restart your computer 1 Click Start click the arrow next to the lock icon then click Restart Your computer turns off then turns on again 2 If your computer does not turn off press and hold the power...

Page 25: ...ss these buttons to launch your Internet home page or search or e mail programs Audio playback buttons Press these buttons to play your audio files and to adjust the volume Navigation keys Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document Indicators Show if your NUM LOCK CAPS LOCK...

Page 26: ...her keys to open utilities like F Find Search R Run and E Computer Application key Press this key to access shortcut menus and help assistants in Windows Directional keys Press these keys to move the cursor up down right or left Numeric keypad Press these keys to type numbers when the numeric keypad NUM LOCK is turned on Feature Icon Description Function keys Navigation keys Indicators Windows key...

Page 27: ... SCROLL LOCK keys are activated Press the corresponding key to activate the function Windows keys Press one of these keys to open the Windows Start menu These keys can also be used in combination with other keys to open utilities like F Find Search R Run and E Computer Application key Press this key to access shortcut menus and help assistants in Windows Editing buttons Press these buttons to copy...

Page 28: ...he computer display This illustration shows the standard mouse As you move the mouse the pointer arrow on the display moves in the same direction You can use the left and right buttons on the mouse to select objects on the display Scroll wheel Left button Right button 8512834 book Page 22 Wednesday November 7 2007 1 31 PM ...

Page 29: ...ect an object on the computer display Position the pointer over the object Quickly press and release the left mouse button This is called clicking Start a program or open a file or folder Position the pointer over the object Quickly press and release the left mouse button twice This is called double clicking Access a shortcut menu or find more information about an object on the display Position th...

Page 30: ...al disc drive 2 Place the disc in the tray with the label facing up 3 Press the eject button to close the tray Important When you place a single sided disc in the tray make sure that the label side is facing up If the disc has two playable sides place the disc so the name of the side you want to play is facing up Flip down door Eject button Activity indicator 8512834 book Page 24 Wednesday Novembe...

Page 31: ... playing audio CDs playing DVDs and accessing data DVD RW Installing programs playing audio CDs playing DVDs accessing data and recording video and data to CDs and DVD R or DVD RW discs DVD R RW Installing programs playing audio CDs playing DVDs accessing data and recording video and data to CDs and DVD R DVD RW DVD R and DVD RW discs Double layer DVD RW Installing programs playing audio CDs playi...

Page 32: ...playing audio CDs playing DVDs accessing data and recording video and data to CDs and DVD RAM DVD R or DVD RW discs Blu ray Disc Installing programs playing audio CDs playing DVDs playing Blu ray Discs accessing data and recording video and data to CDs DVD RAM DVD R DVD RW and Blu ray discs HD DVD Installing programs playing audio CDs playing DVDs and HD DVDs accessing data and recording video and...

Page 33: ...y Discs see your online User Guide Playing an HD DVD HD DVD is a high capacity optical disc that can store much more data than a DVD A dual layer HD DVD can hold 30 GB of files about 14 hours of standard definition video or about 5 5 hours of high definition video HD DVDs can be played on an HD DVD compatible player or an HD DVD drive equipped computer For more information about playing HD DVDs se...

Page 34: ...may look different Memory card types The memory card reader supports several memory card types To determine which types are supported by your card reader and the slots to use for each type of card examine the face plate of the reader Each slot is assigned a different drive letter for example the E and F drives so data can be transferred from one memory card type to another Using a memory card To i...

Page 35: ...e diskette into the diskette drive with the label facing up 2 To access a file on the diskette click Start then click Computer Double click the diskette drive letter for example the A drive then double click the file name 3 To remove the diskette make sure that the drive activity light is off then press the eject button Caution Do not remove the memory card or turn off the computer while the memor...

Page 36: ...u are using external speakers turn the knob on the front of the speakers OR Use the mute and volume control buttons on the keyboard For more information see Using the keyboard on page 19 To adjust the volume from Windows 1 Click Volume on the taskbar The volume control slider opens 2 Click and drag the slider up to increase volume and down to decrease volume 3 To mute the volume click Mute To rest...

Page 37: ...rner of the window to close it Tip Adjust the Windows Sounds slider to change system sounds volume independently of general volume such as the volume used for music and game sounds Help For more information aboutadjustingthe volume click Start then click Help and Support Type adjusting volume in the Search Help box then press ENTER 8512834 book Page 31 Wednesday November 7 2007 1 31 PM ...

Page 38: ...uter has the Realtek Sound Effect Manager installed double click the Sound Effect Manager icon on the taskbar The Realtek dialog box opens 4 Follow the on screen instructions to configure the audio jacks for your speaker setup Installing a printer scanner or other device Your computer has one or more of the following ports IEEE 1394 also known as Firewire Universal Serial Bus USB serial and parall...

Page 39: ...rompt you to install any software the device needs After doing this you can disconnect and reconnect the device at any time Parallel and serial port devices are not plug and play See the device documentation for detailed information and installation instructions Help For more information about installing peripheral devices click Start then click Help and Support Type installing devices in the Sear...

Page 40: ...CHAPTER 3 Setting Up and Getting Started 34 8512834 book Page 34 Wednesday November 7 2007 1 31 PM ...

Page 41: ... color panel Installing memory Adding or replacing an optical disc drive Replacing the memory card reader Adding or replacing a hard drive Replacing the heat sink and processor Adding or replacing an expansion card Replacing the system battery Replacing the system board 8512834 book Page 35 Wednesday November 7 2007 1 31 PM ...

Page 42: ...istatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards Never slide expansion cards or components over any surface Warning To avoid exposure to...

Page 43: ...l device cables 3 Press the power button for ten seconds to drain any residual power from your computer 4 Loosen the two captive thumbscrews on the back edge of the side panel These screws cannot be removed 5 Slide the side panel toward the back of your computer then pull the panel away from your computer Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your com...

Page 44: ...front bezel 1 Remove the side panel by following the instructions in Removing the side panel on page 37 2 Press the three bezel retention tabs then swing the left side of the bezel away from the computer and remove it Tabs 8512834 book Page 38 Wednesday November 7 2007 1 31 PM ...

Page 45: ...el into the slots on the right side of the computer 2 Swing the left side of the bezel in to insert the release tabs on the left side of the bezel into the slots on the left side of the computer 3 Press the left side of the bezel firmly until the release tabs snap into place Tabs 8512834 book Page 39 Wednesday November 7 2007 1 31 PM ...

Page 46: ... the two thumbscrews on the back edge of the side panel then reconnect the cables and power cord Replacing the color panel To replace the color panel on the front bezel 1 Find the panel release lever inside the front bezel s lower vent opening then slide the lever to the left Tip If you have difficulty removing the color panel it may be easier to remove the front bezel first This procedure shows t...

Page 47: ...ezel You should press the two points against the computer until you hear or feel a click which is the sound of the panel s internal locking tabs unlocking 3 Swing the bottom of the panel away from the bezel and remove it The panel should easily slide out Press here Press here 8512834 book Page 41 Wednesday November 7 2007 1 31 PM ...

Page 48: ...bs You should press the two points against the computer until you hear or feel a click which is the sound of the panel s internal locking tabs locking the panel partially into place 6 While pressing the bottom center of the color panel against the front bezel slide the panel release lever back to the right The color panel is now fully locked into place Press here Press here 8512834 book Page 42 We...

Page 49: ... For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface 3 Find the memory module banks on your system board 4 If you are removing a DIMM from the memory module bank gently pull the plastic tabs away from the sides of the memory module and remove it OR If you are adding a DIMM to an empty memory module bank gently pull the p...

Page 50: ...he module is secure you hear a click 6 Replace the side panel by following the instructions in Replacing the side panel on page 40 7 Return your computer to its upright position 8 Reconnect the cables and the power cord 9 Turn on your computer Windows starts and the Windows desktop appears 10 Click Start right click Computer then click Properties The amount of memory in your computer is displayed ...

Page 51: ...o Step 8 For the location of the screws see the photo in Step 6 4 If you are replacing an existing drive disconnect the cables from the drive noting their locations and orientation You will reconnect the cables after you install the new drive 5 Note any jumper settings on the old drive and set the jumper on the new drive to be the same Tools You need a Phillips screwdriver to add or replace a CD o...

Page 52: ...on the drive then replace the two drive retention screws 9 Reconnect the drive cables using your notes from Step 4 or according to the manufacturer s instructions 10 Replace the front bezel by following the instructions in Replacing the front bezel on page 39 11 Replace the side panel by following the instructions in Replacing the side panel on page 40 Drive retention screws 8512834 book Page 46 W...

Page 53: ...he front bezel on page 38 3 Slide the top bezel toward the front of the computer about 3 4 inch then remove it from your computer 4 Remove the two screws that secure the card reader to the computer Tools You need a Phillips screwdriver to replace the memory card reader Important The color and shape of your replacement card reader s front cover may vary from your original card reader Screws 8512834...

Page 54: ...ved previously 7 Plug the cable into the card reader 8 Place the top bezel on top of the computer then slide bezel toward the back of the computer until it clicks into place 9 Reinstall the bezel by following the instructions in Replacing the front bezel on page 39 10 Reinstall the computer case s side panel by following the instructions in Replacing the side panel on page 40 8512834 book Page 48 ...

Page 55: ...ide panel on page 37 2 Disconnect and label all hard drive cables noting their locations and orientation You will reconnect the cables after you install the new drive 3 Disconnect the hard drive cage fan cable from the system board Tools You need a Phillips screwdriver to add or replace a hard drive 8512834 book Page 49 Wednesday November 7 2007 1 31 PM ...

Page 56: ... cage 7 If you are replacing a drive note any jumper settings on the old drive and set the jumper on the new drive to be the same OR If you are adding a new drive set the jumper as instructed by the drive s user guide 8 Slide the new hard drive into the cage then secure it to the cage using either the four screws you removed previously or mounting screws provided with your new drive Hard drive scr...

Page 57: ...the new hard drive as your primary drive install Windows using the operating system DVD that came with your computer For more information on restoring your system see Recovering your system on page 97 Replacing the heat sink and processor To replace the heat sink and processor 1 Remove the side panel by following the instructions in Removing the side panel on page 37 2 For more stability place you...

Page 58: ...release lever down lift it completely up then lift the processor retention bracket 6 Remove the processor from the system board 7 Install the new processor onto the system board Make sure that Pin 1 on the processor indicated by the silk screened arrow on the corner of the processor aligns with Pin 1 on the processor socket indicated by the absence of a pin hole in the processor socket then return...

Page 59: ...to the system board 10 Connect the heat sink fan cable to the system board 11 Replace the side panel by following the instructions in Replacing the side panel on page 40 Adding or replacing an expansion card To add or replace an expansion card 1 Remove the side panel by following the instructions in Removing the side panel on page 37 2 If you are replacing an expansion card disconnect any cables t...

Page 60: ... into place 8 Replace the side panel by following the instructions in Replacing the side panel on page 40 Replacing the system battery If the computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer replace the system battery Use a battery of the same size and voltage as the original battery that was in your computer Caution Do not t...

Page 61: ...omputer on its side To avoid scratching the case place it on a towel or other non abrasive surface 7 Locate the old battery on the system board and note its orientation You will need to install the new battery the same way 8 Push the battery release tab The battery pops out of the socket Caution Any custom BIOS settings you have made will be lost when you remove the system battery All settings wil...

Page 62: ... all your settings and exit the BIOS Setup utility Replacing the system board To replace the system board 1 Remove the side panel by following the instructions in Removing the side panel on page 37 2 Remove all expansion cards by following the directions in Adding or replacing an expansion card on page 53 3 Remove all memory modules by following the directions in Installing memory on page 43 4 Dis...

Page 63: ...rocessor on page 51 then install it and the heat sink into the new system board by following the directions in the same procedure 10 Slide the power supply back into the case then install the four screws to secure the power supply to the case 11 Connect all power and data cables using your notes from Step 4 12 Reinstall any memory modules you removed previously 13 Reinstall any expansion cards you...

Page 64: ...CHAPTER 4 Upgrading Your Computer 58 8512834 book Page 58 Wednesday November 7 2007 1 31 PM ...

Page 65: ...g up a maintenance schedule Caring for your computer Cleaning your computer Updating Windows Using BigFix Managing hard drive space Scheduling maintenance tasks Moving from your old computer 8512834 book Page 59 Wednesday November 7 2007 1 31 PM ...

Page 66: ...e schedule Maintenance task Weekly Monthly When needed Check for viruses X X X Run Windows Update X X Manage hard drive space X Clean up hard drives X X Scan hard drive for errors X X Defragment hard drive X X Back up files X X X Clean computer case and peripheral devices X 8512834 book Page 60 Wednesday November 7 2007 1 31 PM ...

Page 67: ...easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your computer is safest at temperatures that are comfortable for you Keep all liquids away from your computer When spilled onto computer components almost any liquid can result in expensive repairs that are not covered under a standard warranty...

Page 68: ...use they can damage the finish on components Your computer is cooled by air circulated through the vents on the case so keep the vents free of dust With your computer turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip any water into the vents Cleaning the keyboard You should occasionally clean the keyboard to remove dust and lint trapped under the ...

Page 69: ...reen with the cloth To clean a CRT monitor use a soft cloth and glass cleaner to clean the monitor screen Squirt a little cleaner on the cloth never directly on the screen then wipe the screen with the cloth Cleaning the mouse If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely cleaning the mouse will likely improve its accuracy To cl...

Page 70: ... always get the most recent updates and fixes to protect your computer and keep it running smoothly Windows Update scans your computer and provides you with a tailored selection of updates that apply only to the software and hardware on your computer For information on running Windows Update see Windows Update in your online User Guide Windows Update can also be controlled through the Windows Secu...

Page 71: ...ts you by flashing the blue taskbar icon To fix the problem click on that icon to open BigFix To start BigFix 1 Click Start All Programs Accessories System Tools then click BigFix 2 To learn more about BigFix click Help then click Tutorial Managing hard drive space Windows provides several utilities you can use to check hard drive space delete unnecessary files defragment files and back up files 8...

Page 72: ...lick Start then click Computer The Computer window opens 2 Right click the drive that you want to check for available file space then click Properties Drive space information appears Shortcut Start Ö Computer Ö right click drive Ö Properties 8512834 book Page 66 Wednesday November 7 2007 1 31 PM ...

Page 73: ...rs for the currently logged in user Files from all users on this computer cleans all folders The Disk Cleanup dilalog box opens 3 Click to select the types of files you want to delete then click OK The types of files you indicated are deleted Shortcut Start Ö Computer Ö right click drive Ö Properties Ö Disk Cleanup Help For more information about keeping the hard drive free of unnecessary files cl...

Page 74: ...hen click Computer The Computer window opens 2 Right click the drive that you want to check for errors click Properties then click the Tools tab 3 Click Check Now then click Start Your drive is checked for errors This process may take several minutes After Windows has finished checking the drive for errors it provides a summary of the problems that it found 4 Correct any problems that are found by...

Page 75: ...se your keyboard or mouse because using them may continuously stop and restart the defragmenting process Also if you are connected to a network log off before starting Disk Defragmenter Network communication may stop the defragmentation process and cause it to start over To defragment the hard drive 1 Disconnect your computer from the network 2 Click Start All Programs Accessories System Tools the...

Page 76: ...cordable drive Use a backup device such as a recordable disc drive to do a complete hard drive backup If you do not have a high capacity backup device and you want to purchase one you can visit the Accessories Store at www gateway com To back up files 1 Click Start then click Computer The Computer window opens 2 Right click the drive that you want to back up click Properties then click the Tools t...

Page 77: ...Click Create Basic Task for basic tasks or click Create Task for more complex tasks then follow the on screen instructions to finish setting up and scheduling the task Help For more information about backing up files click Start then click Help and Support Type backup in the Search Help box then press ENTER Important Your computer must be on during scheduled tasks If your computer is off scheduled...

Page 78: ...hose programs on the new computer before running Windows Easy Transfer Windows Easy Transfer copies only the software s settings not the software itself to the new computer 2 Click Start All Programs Accessories System Tools then click Windows Easy Transfer The Windows Easy Transfer dialog box opens 3 Click Next click Start a new transfer then follow the on screen instructions to complete the tran...

Page 79: ... click Documents The Documents folder opens and displays many of your saved personal data files Go to Step 4 OR In Windows XP click Start then click My Documents The My Documents window opens and displays many of your saved personal data files Go to Step 4 OR In Windows 98 Windows Me or Windows 2000 double click the My Computer icon on the desktop Go to the next step 2 Double click the C drive ico...

Page 80: ...Vista click Start then click Search The Search Results window opens OR In Windows XP click Start then click Search The Search Results window opens OR In Windows 98 Windows Me or Windows 2000 click Start Find or Search then click For Files or Folders The Search Results window opens 2 Type the filename you want to search for then press ENTER The search results are displayed 3 To learn about more sea...

Page 81: ...75 CHAPTER6 Troubleshooting Safety guidelines First steps Troubleshooting Recovering your system Telephone support 8512834 book Page 75 Wednesday November 7 2007 1 31 PM ...

Page 82: ...u followed each instruction If an error occurs in a program see the program s printed documentation or the online help Warning Never open your computer case while your computer is turned on and while the modem cable network cable and power cord are connected Warning Make sure that you are correctly grounded before accessing internal components For more information about preventing damage from stat...

Page 83: ...ify your drive type see Identifying optical drive types on page 25 Your computer may be experiencing some temporary memory problems Shut down and restart your computer Some music CDs have copy protection software You may not be able to play these CDs on your computer Clean the disc For more information see Cleaning optical discs on page 64 Restart your computer then enter the BIOS Setup utility by...

Page 84: ... that the disc label is facing up then try again Try a different disc Occasionally discs are flawed or become scratched and cannot be read by the DVD drive Clean the disc For more information see Cleaning optical discs on page 64 Shut down and restart your computer Make sure that the DVD program has been installed on your computer DVDs and DVD drives contain regional codes that help control DVD ti...

Page 85: ...ee an Access Denied or Write protect error message Move the write protection tab in the upper right corner of the diskette down unprotected The diskette may be full Delete unnecessary files on the diskette and try again Make sure that the diskette you are using is IBM compatible Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive You see a Disk is fu...

Page 86: ...re that the video cable is connected to the video port on your computer Connect an external display that you know works to your computer Reinstall the device driver The color is not uniform Make sure that the display warms up for at least 30 minutes before making a final judgment about color uniformity The text on the display is dim or difficult to read Adjust the brightness and contrast controls ...

Page 87: ...n your network have the same workgroup name Make sure that all computers are using the same Subnet Mask If you assigned IP addressesto the computers make sure that all computers have different IP addresses For home networks IP addresses should be 192 168 N N where N is a number you assign between 0 and 254 The first N should be the same for all computers on your network and the second N should be ...

Page 88: ...tion see the documentation that came with your expansion card Reseat the card File management A file was accidentally deleted If a file was deleted while holding down the SHIFT key the file cannot be restored To restore deleted files 1 Double click the Recycle Bin icon 2 Right click the file you want to restore then click Restore The file is restored to the place where it was originally deleted fr...

Page 89: ...or instructions on fixing hard drive problems see Checking the hard drive for errors on page 68 The hard drive cannot be accessed or you see a General failure reading drive C error message If a diskette is in the diskette drive eject it and restart your computer If your computer has been subjected to static electricity or physical shock you may need to reinstall the operating system See Recovering...

Page 90: ... support for help Make sure that you do not have a problem with your modem For more information Modem dial up on page 90 You see an Unable to locate host message and are unable to browse the Internet This problem can occur when you have typed a URL Web address incorrectly you have lost your Internet connection or your ISP is having technical difficulties Double check the URL or try a different URL...

Page 91: ...nternet service provider ISP is set up correctly Contact your ISP for technical support Keyboard The keyboard does not work Make sure that the keyboard cable is plugged in correctly For more information see your computer s setup poster Remove all extension cables and switch boxes Clean the keyboard by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped un...

Page 92: ...d quality ofvideo cables display device screen resolution size of TV age of the TV or the type of TV interlaced or progressive scan can affect the video quality significantly Display type The Media Center is best viewed on computer displays Other types of display devices including retail TVs may provide lower quality video If you did not order a display device when you purchased your computer a pr...

Page 93: ...lution Many TVs cannot display the high resolution that your computer s video signal uses and may shift scramble or scroll the picture For a better picture on a TV display you may need to lower the computer s screen resolution to 800 600 or 640 480 For more information about changing the screen resolution see the Customizing Windows chapter in the online User Guide Size of display device Small com...

Page 94: ...the odd even interlacing This results in a fuller sharper picture and better display quality for viewing and using the computer functions The progressive scan picture is also brighter and easier on your eyes You need to configure your computer to output to a TV Your computer detects whether you are using a VGA or an S Video display device and automatically changes the display settings for the type...

Page 95: ...e see your online User Guide Memory You see a Memory error message Use the Memory Diagnostic Tool to inspect your system memory To run the Memory Diagnostic Tool Click Start type Memory Diagnostic Tool then press ENTER Click Restart now and check for problems Your computer restarts and runs the memory diagnostics You see a Not enough memory error message Close all programs then restart your comput...

Page 96: ...phone line then check for a dial tone by plugging a working telephone into the telephone wall jack If you have additional telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the service Also make sure that the mod...

Page 97: ...e sure that the connectors are free from corrosion and all screws in the telephone wall jack are secure You can also call your telephone service and have the telephone line checked for noise or low line levels Try another telephone line either a different telephone number in your house or a telephone line at a different location If you can connect on this line call your telephone service Try conne...

Page 98: ...ropriate port on your computer To make sure that the connections have been made correctly see your setup poster or Connecting a dial up modem on page 16 If the modem shares the telephone line with another device make sure that the telephone line is not in use for example someone is on the telephone or another modem is in use Use the modem cable that came with your computer Some telephone cables do...

Page 99: ... unusual handshaking sounds when the modems first connect If the handshaking sounds are too loud you can turn down the modem volume To turn down the modem volume 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound then click Phone and Modem Options The Phone and Modem Options dialog box opens 3 Click the Modems tab click the modem you want to adjust the...

Page 100: ...ris The mouse pad may have a printed or fabric pattern on it that interferes with your mouse Try a different mouse pad Networks You cannot connect to your company network Every network is unique Contact your company computer department or network administrator for help For more information about setting up a network in your home see Connecting to a broadband modem or network on page 15 your online...

Page 101: ... to press Make sure that the power cable is plugged into an AC power source The printer is on but will not print Check the cable between the printer and your computer Make sure that it is connected to the correct type of port Make sure that the printer is online Many printers have an online offline button that you may need to press so the printer can start printing Press the button to put the prin...

Page 102: ...o use If the menu shows a check mark next to Use Printer Offline click Use Printer Offline to clear the check mark Wait until files have been printed before sending additional files to the printer If you print large files or many files at one time you may want to add additional memory to the printer See the printer documentation for instructions for adding additional memory You see a Printer is ou...

Page 103: ...oblems by following the information in Troubleshooting on page 77or in the technical support pages at www gateway com Problem solving may also involve re installing some or all of the computer s software also called recovering or restoring your system Gateway provides everything you need to recover your system under most conditions Help For more information about sound troubleshooting click Start ...

Page 104: ...ve or if your hard drive is completely erased or corrupted your only option for system recovery may be to reinstall Windows from the Windows DVD then recover your pre installed software and device drivers using recovery discs that you created Your computer must have a DVD compatible drive to use these options To re install Windows using the Windows DVD see Recovering your system using the Windows ...

Page 105: ...rs in case you need to use them later for a complete system recovery Your computer must have a recordable disc drive to perform this procedure To create discs for recovering pre installed software and drivers 1 Click Start All Programs Gateway Recovery Center then click Gateway Recovery Center The Gateway Recovery Center opens 2 Click Applications and drivers external media then click Next The Wha...

Page 106: ...mpleted 6 If multiple discs are required insert the additional blank disks when prompted 7 When the process is finished the Congratulations window opens 8 Click Finish 9 Remove your final disc then label all of the discs and store them in a safe place Important Use a permanent marker to label each disc Software and Driver Recovery along with a shortdescription of which computer the discs are for I...

Page 107: ...plication recovery OR To recover device drivers that were pre installed click Hardware then click Device driver recovery Important If you have recently reinstalled Windows or installed a new hard drive and your Start menu does not contain Gateway Recovery Center as an option you must recover your software and drivers using software and driver recovery discs you have created For instructions see Re...

Page 108: ...isc does not offer the software or driver you need to recover try another disc To recover software and drivers using recovery discs 1 Insert a software and driver recovery disc into a CD or DVD drive If an AutoPlay dialog box appears click Run Grc_Vista exe If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start open Computer and run the file Grc_Vista exe on the disc ...

Page 109: ...cover pre installed device drivers click Device driver recovery then click the type of driver you want to recover 3 Click Next 4 If the software or driver is not shown on the list and you have a multiple disc set of recovery discs close Gateway Recovery Center and try another disc 8512834 book Page 103 Wednesday November 7 2007 1 31 PM ...

Page 110: ...day and also each time you install software or device drivers You can also create a restore point manually For instructions see Manually creating a restore point on page 105 To restore using Microsoft System Restore 1 Click Start Control Panel System and Maintenance then click Backup and Restore Center The Backup and Restore Center opens Help For more information about using Microsoft System Resto...

Page 111: ...confirmation message box appears 4 Click Yes Your system is restored using the restore point you specified This process may take several minutes and may restart your computer Manually creating a restore point To manually create a restore point 1 Click Start Control Panel System and Maintenance then click Backup and Restore Center The Backup and Restore Center opens 8512834 book Page 105 Wednesday ...

Page 112: ...e restore point is created 5 Click OK Recovering your system to its factory condition If your computer s problems are not solved by any of the other recovery options you may need to recover its hard drive to its factory condition This process is called a factory recovery Caution A complete factory recovery deletes everything on your hard drive then reinstalls Windows and any pre installed software...

Page 113: ...og box opens 4 Select a language and keyboard layout then click Next 5 Click the User name box to select a Windows user account click in the Password box and type the user account s password if any then click Next The System Recovery Options menu opens 6 Click Restore Application The Welcome to Gateway System Recovery window opens 7 Click Next 8 To perform a recovery with data backup recommended c...

Page 114: ...e drivers To completely re install Windows 1 If you can still run Windows back up your personal files and create a set of software and driver recovery discs if you have not already done so For instructions see To create discs for recovering pre installed software and drivers on page 99 2 Insert the Windows DVD into one of your computer s DVD capable drives then turn on or restart your computer 3 W...

Page 115: ... documentation and technical support resources If you have how to questions about using a program see Online Help Printed documentation The Microsoft Windows documentation The software publisher s Web site See the troubleshooting section of this chapter Have your customer ID serialnumber and order number available along with a detailed description of your problem including the exact text of any er...

Page 116: ... software issues www gateway com answers Gateway Customer Care Talk to a Gateway Customer Care representative about a non tutorial technical support question See Before calling Gateway Customer Care on page 109 before calling TDD Customer Care for hearing impaired is available Weekdays 8 00 a m 10 00 p m Pacific Time Weekends 8 00 a m 7 00 p m Pacific Time Gateway Customer Care telephone numbers v...

Page 117: ...www gateway com answers Training Gateway provides the following computer based training Help For more how to information about Windows click Start then click Help and Support Type the keyword practice in the Search Help box then press ENTER Resource Service description For more information Gateway Learning Libraries A variety of courses and tutorials are available on CD Select from several easy to...

Page 118: ...CHAPTER 6 Troubleshooting 112 8512834 book Page 112 Wednesday November 7 2007 1 31 PM ...

Page 119: ...113 APPENDIXA Legal Notices Important safety information Regulatory compliance statements Environmental information Notices 8512834 book Page 113 Wednesday November 7 2007 1 31 PM ...

Page 120: ...s Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up your work area Never insert objects of any kind into the computer ventilation openings Someproductsareequippedwithathree wirepowercordtomakesurethattheproduct is properly grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature If yo...

Page 121: ... United States of America FederalCommunicationsCommission FCC UnintentionalemitterperFCCPart 15 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio freq...

Page 122: ...telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most areas the sum of RENs shoul...

Page 123: ...rotective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to thefacilitiesofthelocaltelecommunicationscompany Theequipmentmustalsobeinstalledusing anacceptablemethod of connection In somecases theinsidewiring associatedwith asingle ...

Page 124: ...o an antenna discharge unit size of grounding conductors location of antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode Cable distribution system should be grounded earthed in accordance with ANSI NFPA 70 the National Electrical Code NEC in particular Section 820 93 Grounding of Outer Conductive Shield of a Coaxial Cable Lightningprotection Forad...

Page 125: ...to keep from touching such power lines or circuits Contact with them could be fatal Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system NEC Art 250 Part H 3 Ground clamps 4 Grounding conductors NEC Section 810 21 5 Antenna discharge unit NEC Section 810 20 6 Ground clamp 7 Antenna lead in wire 2 1 5 3 7 6 4 Antenna and satellite grounding 8512834 b...

Page 126: ...ndingand using the energy saving features of this product where applicable recycling the inner and outer packaging including shipping containers this product was delivered in and by disposing of or recycling used batteries properly With your help we can reduce the amount of natural resources needed to produce electrical and electronic equipment minimize the use of landfills for the disposal of end...

Page 127: ...istered trademarks of their respective companies Macrovisionstatement If your computer has a DVD compatible drive and an analog TV Out port the following paragraph applies This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copy...

Page 128: ...APPENDIX A Legal Notices 122 8512834 book Page 122 Wednesday November 7 2007 1 31 PM ...

Page 129: ...19 21 B backing up files 70 battery replacing 54 bezel removing 38 replacing 39 BigFix 65 Blu ray playing 27 recording 27 Blu ray drive locating drive 7 broadband connection 15 modem 15 broadband connection connecting 9 buttons See keys and buttons C cable modem 15 connecting 9 troubleshooting 90 Caps Lock indicator 19 21 card reader 7 cards adding expansion 53 inserting memory card 28 installing ...

Page 130: ...PS 2 keyboard 8 PS 2 mouse 9 to Ethernet network 9 15 to Internet 9 to network 9 15 connections analog speakers 9 audio in 10 cable modem 15 center speaker 9 dial up modem 10 16 digital camera 7 9 32 digital video camera 7 9 32 DSL modem 15 Ethernet 9 15 external audio 9 10 external speakers 9 Firewire 7 9 32 front speaker 9 headphone 7 9 i Link 7 9 IEEE 1394 7 9 keyboard 7 8 9 line in 9 10 line o...

Page 131: ...ide 2 double clicking 23 dragging 23 drivers recovery discs 99 102 re installing 98 drives backing up files 70 CD 25 checking for errors 68 checking for free space 66 defragmenting 69 diskette 29 DVD 25 optical 24 recordable CD 25 recordable DVD 25 troubleshooting 77 79 80 83 DSL modem 15 connecting 9 troubleshooting 90 DVD cleaning 64 copying 28 drive 25 inserting 24 playing 27 recording 27 troub...

Page 132: ...g for free space 66 defragmenting 69 deleting files and folders 67 removable 7 replacing 49 scanning for errors 68 troubleshooting 83 HD DVD drive locating 7 HD DVD playing 27 recording 27 headphone jack 7 9 heat sink replacing 51 Hibernate mode 7 hot swapping 33 I IBM Microdrive 28 IEEE 9 IEEE 1394 port 7 9 32 indicators Caps Lock 19 21 Num Lock 19 21 numeric keypad 19 21 power 7 Scroll Lock 19 2...

Page 133: ...cleaning case 62 cleaning CD 64 cleaning computer display 63 cleaning computer screen 63 cleaning DVD 64 cleaning keyboard 62 cleaning monitor 63 cleaning mouse 63 cleaning optical disc 64 defragmenting 69 deleting files 67 extending computer life 61 suggested schedule 60 using Task Scheduler 71 media card reader 7 media reader See memory card reader memory adding 43 installing 43 replacing 43 tro...

Page 134: ...ation keys 19 21 network jack 9 15 troubleshooting 81 94 non technical support Accounting 110 Sales 110 Warranty 110 numeric keypad 20 21 indicator 19 21 O opening computer case 37 files 23 folders 23 front bezel 38 programs 23 shortcut menu 23 optical connection 9 optical drive eject button 24 eject hole 24 indicator 24 inserting disc 24 locating drive 7 using 24 P Pad Lock indicator 19 21 parall...

Page 135: ...rivers 99 102 programs 99 102 software 99 102 using 102 re installing defaults 106 drivers 98 programs 97 98 software 97 98 Windows 97 98 with Gateway Recovery Center 101 with Windows DVD 108 with Windows System Restore 104 removable hard drive 7 removing files and folders 67 resetting computer 18 restarting computer 18 restoring defaults 106 drivers 98 files from Recycle Bin 82 programs 98 softwa...

Page 136: ...er 9 rear 10 side 10 speakers configuring 32 Standby mode 7 starting computer 7 16 programs 23 static electricity 36 surge protector 14 system battery replacing 54 system board replacing 56 system identification label 3 T Task Schdeuler 71 techinal support Support 2 technical support automated troubleshooting 110 Technical Support 110 tips before contacting 109 tutorial service 110 telephone jack ...

Page 137: ...turning off computer 7 17 18 turning on computer 7 16 tutoring fee based 111 TV tuner card 10 U uninterruptible power supply UPS 14 updating Windows 64 UPS 14 USB port 7 9 32 V video playing 27 video jack 7 voltage checking selection 15 selection switch 15 volume adjusting 30 adjusting dial up modem 93 controls 30 muting 30 troubleshooting 97 W waking computer 17 Windows Product Key Code 3 Windows...

Page 138: ...132 Index 8512834 book Page 132 Wednesday November 7 2007 1 31 PM ...

Page 139: ...8512834 book Page 133 Wednesday November 7 2007 1 31 PM ...

Page 140: ...MAN GERSHWIN FX HW REF GDE R0 11 07 8512834 book Page 134 Wednesday November 7 2007 1 31 PM ...

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