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USER GUIDE

Gateway® E-824R/E-826R SuperLoader™ 3

Summary of Contents for E-824R

Page 1: ...USER GUIDE Gateway E 824R E 826R SuperLoader 3 ...

Page 2: ...e autoloader 13 General preparation for rack mount installation 14 Installing and removing the V rail kit 14 Connecting the SCSI and power cables 20 Preparing the host and making sure the connection is correct 22 Installing the device drivers 22 Setup 24 Configuring the autoloader 24 Setting the time 29 Setting the Change mode 30 Chapter 3 Operating your Autoloader 35 Using the operator s panel 36...

Page 3: ...loader 53 On board Remote Management overview 54 Opening On board Remote Management 54 Viewing status information 54 Feedback on pages 55 Using the Configuration page 55 System Operations options 55 Setting security options 59 Using the Updates page 61 Using the Diagnostics page 62 Running diagnostic tests 62 Viewing Error or History logs 62 Diagnostics 62 Identification 63 Performing a System Res...

Page 4: ...Appendix A Logs 87 Basic information logs 88 Log descriptions 88 Autoloader logs 88 Error codes 89 Soft logs 91 Update logs 92 Boot logs 92 Tape drive logs 92 Tape drive error logs 92 SCSI check condition error logs 92 POST failure logs 94 Appendix B Specifications 95 Physical specifications 96 Autoloader performance specifications 96 Environmental specifications 96 Autoloader power specifications...

Page 5: ...Contents www gateway com iv ...

Page 6: ...CHAPTER 1 1 Introduction Introduction Features Enclosure components Getting Help ...

Page 7: ...he mailslot the cartridge can be inserted into the tape drive if there is no cartridge already in the drive or you can load the cartridge into a magazine slot if there is no cartridge already in the slot The front panel on the autoloader includes a liquid crystal display LCD screen and four function keys A scrolling menu on the LCD screen lets you get information from the autoloader and enter comm...

Page 8: ...a re inventory command is issued see Running an inventory on page 50 Other than that there is no user interface with the bar code reader through the front panel operator controls or LCD screen The information from each label is stored in memory and is available through SCSI and On board Remote Management to the computer s operating system or backup application upon request If you use the bar code ...

Page 9: ...TER 1 Introduction www gateway com 4 Enclosure components Front Mailslot front loading slot Right magazine or blank Left magazine or blank Power switch Front panel LCD screen Front panel LEDs Function keys ...

Page 10: ...Enclosure components www gateway com 5 Back Power switch Power connector RJ 45Ethernet connector Fan vent Fan vent 68 pinHDSCSI connectors ...

Page 11: ...on resources to help you use your autoloader External Backup CD Use the External Backup CD to access file utilities Windows 2003 Server drivers and documentation for your autoloader and its components Accessory 1 SCSI cable 2 SCSI terminator 3 Power cable 4 Setup poster 5 CD documentation 6 Magazine blank 7 Bar code labels 8 TORX T8 and T10 L key drivers ...

Page 12: ...a variety of information on its Web site to help you use your autoloader Visit the Gateway Web site at support gateway com for Technical documentation and product guides Technical tips and support Updated hardware drivers Order status Frequently asked questions FAQs ...

Page 13: ...CHAPTER 1 Introduction www gateway com 8 ...

Page 14: ...CHAPTER 2 9 InstallingandSettingUpyourAutoloader Overview Preparation Installation Setup ...

Page 15: ... system reset on power down and may avoid system errors Setup and configuration Set up the host and make sure that the connection is correct see Preparing the host and making sure the connection is correct on page 22 Preparation Before you install your new Gateway autoloader unpack it carefully and inspect it for any damage that might have occurred during shipping Make sure that the work area is f...

Page 16: ...hat you do not load the rack unevenly for example all of the equipment in the top section of the rack Criteria Description Rack requirements Standard 19 inch rack with 2U 3 5 inches of available rack space Room temperature 50 95 F 10 35 C Power source AC power voltage 100 127 VAC 200 240 VAC Line frequency 50 60 Hz Locate the AC outlet near the autoloader The AC power cable is the product s main d...

Page 17: ...autoloader was ordered as a one magazine autoloader be sure to remove the plastic shipping insert from the magazine bay before connecting or operating your autoloader Insert either a magazine or a magazine blank into the bay The autoloader does not function without both magazine bays equipped with either a magazine or a magazine blank To unpack and inspect the autoloader 1 Clear a table or desk so...

Page 18: ...on Minimumclearancetoload orunload amagazine from the system Minimumclearancetoload a tape through the mailslot Clearance to door inside a rack 27 0 686 mm 6 0 152 mm 2 0 51 mm 1 0 25 mm 3 4 86 mm Minimum side clearance both sides Front Back Minimum clearance between the back of the autoloader and the inside of the rack using standard mounting brackets adjusted to their closest setting Tape magazi...

Page 19: ...the autoloader does not exceed the current rating of the power distribution unit or outlet receptacles 5 Secure the help of at least one other person At least two people are required to safely install the autoloader into a rack cabinet Installing and removing the V rail kit The V rail is a set of rails plates and mounting hardware that lets you install the autoloader into a rack This is not a slid...

Page 20: ...are used for various rack mountings The front cover plate is used on all rack rails The 10 32 inside nut plate is used on the 375 inch square hole rails the 280 diameter rails and the M6 rails Left rail assembly Right rail assembly Front cover plate used on all rack rails 10 32 inside nut plate used on 375 square hole rails and 280 and M6 rails ...

Page 21: ... Mount the front cover plate to the vertical rail in the identified holes by using 10 32 x 625 bolts in the center two holes of the plate 3 Install the chassis into the rack by aligning the chassis mounted rails with the mounted rail assemblies then pushing the chassis into the rack 4 Secure the chassis into the rack by bolting the autoloader tabs to the upper and lower holes in the front cover pl...

Page 22: ...ts in the center two holes of the plate Important The upper and lower tabs of the inside plate do not enter the holes of the rack They deform when secured 3 Install the chassis into the rack by aligning the chassis mounted rails with the mounted rail assemblies then pushing the chassis into the rack 4 Secure the chassis into the rack by bolting the autoloader tabs to the upper and lower holes in t...

Page 23: ...ont cover plate to the vertical rail in the identified holes by using 10 32 x 625 bolts in the center two holes of the plate 3 Install the chassis into the rack by aligning the chassis mounted rails with the mounted rail assemblies then pushing the chassis into the rack 4 Secure the chassis into the rack by bolting the autoloader tabs to the upper and lower holes in the front cover plate using 10 ...

Page 24: ...Installation www gateway com 19 Chassis mounted rails The following illustrations show various views of the chassis mounted rail system Rail parts Rails installed on a chassis Chassis rail close up ...

Page 25: ...nd turn off the selected server Turn off all attached accessory devices such as printers and other SCSI devices 2 Attach one end of the SCSI cable included in the accessory kit to one of the connectors on the back panel of the autoloader The chassis mounted on a rack Using long autoloader brackets Using short autoloader brackets Back view of mounted chassis ...

Page 26: ... on the SCSI bus Make sure that the last device on the SCSI bus is correctly terminated 5 Plug the power cable into the power connector on the back panel of the autoloader 6 Plug in the power cable to the nearest correctly grounded power outlet 7 Turn on the autoloader by setting the power switch on the front panel to the ON position Check the LCD screen to make sure the autoloader is receiving po...

Page 27: ... devices physically at the beginning and end of the SCSI bus should be terminated If the host is located at the beginning of the SCSI bus the host HBA is usually terminated internally Installing the device drivers Important Device drivers are required if you intend to use the Microsoft Windows 2003 native backup application Commercial backup applications provide all necessary device driver support...

Page 28: ... autoloader device driver for Microsoft Windows 2003 1 Make sure that you are logged on to the host server with administrator privileges Important The autoloader uses the SuperLoader 3 Windows drivers 2 Download the latest drivers from support gateway com Save the drivers to your host computer 3 Right click the My Computer icon on the Windows desktop then click Manage Device Manager The autoloader...

Page 29: ...lly make sure that The power switch is on The power cable is inserted correctly The SCSI bus is terminated The SCSI cable is connected to the autoloader and host computer No error code appears on the autoloader LCD If you cannot resolve the problem yourself contact Gateway Customer Care see Getting Help on page 6 When you first power on the autoloader the setting for the Internet Protocol IP addre...

Page 30: ...SNMP is being used Time server IP address or the time zone date and time if configuring manually only if a time server is being used Control mode Security option Setting the SCSI ID Each SCSI device attached to a server or workstation must have a unique SCSI ID For the autoloader you need one SCSI ID To set the SCSI ID 1 If the Main menu is not already visible press ENTER The Main menu opens 2 Cli...

Page 31: ...ting the IP address An IP address is the address of any device attached to a network Each device must have a unique IP address IP addresses are written as four sets of numbers separated by periods ranging from 0 0 0 0 up to and including 255 255 255 255 IP addresses are either permanent or dynamically assigned A permanent or static address remains the same each time the device connects to the netw...

Page 32: ... autoloader 7 Press ESC or Enter to return to the Ethernet submenu Setting the subnet mask Creating a subnet mask is a method of splitting IP networks into a series of subgroups or subnets to improve performance or security To set a subnet mask 1 From the Main menu click Configuration then press ENTER The Configuration submenu opens 2 Scroll to Ethernet then press ENTER The Ethernet submenu opens ...

Page 33: ... ENTER to return to the Ethernet submenu Setting the SNMP server An SNMP server monitors a network by processing reporting activity in each network device hub router bridge and so on The server uses this information to define what is available from each device and what can be controlled turned off on and so on To set an SNMP server 1 From the Main menu click Configuration then press ENTER The Conf...

Page 34: ...menu click Configuration then press ENTER The Configuration submenu opens 2 Scroll to Ethernet then press ENTER The Ethernet submenu opens 3 Scroll to Set Time Server then press ENTER The cursor automatically appears at the first digit 4 At each position of the time server address use the up and down arrows to change the value of each digit Press ENTER to advance the cursor to the next digit When ...

Page 35: ...s a single digit Press ENTER to advance the cursor to the next digit 6 The next two digits represent the current day At each position of the day use the up and down arrows to change the value of each digit Enter a leading 0 if the day is a single digit Press ENTER to advance the cursor to the next digit 7 The next two digits represent the current hour At each position of the hour use the up and do...

Page 36: ...s to cycle until you stop it To set the Change mode 1 From the Main menu click Configuration then press ENTER The Configuration submenu opens 2 Scroll to Change Mode then press Enter The mode options appear A check mark appears next to the currently enabled mode 3 Do one of the following To leave the mode the same press Esc To modify the change mode scroll to the mode to you want then press Enter ...

Page 37: ...le the security option so that users must enter a password to access functionality Security option When you first turn on the autoloader the security option is set to Off Use the following procedure to enable the security option You must have an administrator level password to set passwords To set the Security option 1 From the Main menu scroll to Configuration then press ENTER The Configuration s...

Page 38: ...o the administrator level scroll to Administrator Press ENTER The Set Password screen opens 4 Press ENTER If you are not logged in as Administrator press ENTER again to log in A text box appears above the first asterisk 5 The cursor automatically appears at the first character of the password Important If you make a mistake press ESC to backspace to the digit you want to change 6 At each position ...

Page 39: ...uter with On board Remote Management on line From the Main screen click Configuration The User name and Password screen opens The Customer Care representative needs the number surrounded by asterisks to locate and reset your password This is your realm number If you forget the administrator level password you cannot access the autoloader s functionality to enter a new password In this case you mus...

Page 40: ... 35 OperatingyourAutoloader Using the operator s panel Using cartridges Using magazines and magazine blanks Replacing a magazine or magazine blank Viewing status information Running an inventory Data compression ...

Page 41: ...e scrolling menu is password protected Two levels of security are built into the menu The lower level security is the operator level and the higher level security is the administrator level There is one password for each level See Default username and password on page 55 for On board Remote Management or Setting passwords on page 33 for the front panel The administrator password allows access to a...

Page 42: ...en load the magazines into the autoloader However you can insert and eject cartridges individually using the mailslot or you can eject a magazine manually load and unload cartridges then load the magazine back into the autoloader The autoloader automatically detects the presence of a cartridge in the magazine slot Warning If a tape cartridge is holding the mailslot door open on power up the robot ...

Page 43: ...e into the tape drive 1 From the Main menu scroll to Commands then press ENTER The Commands submenu opens 2 Scroll to Enter then press ENTER The Enter submenu opens 3 Scroll to To Drive then press ENTER The message Insert Tape Push Until Prompted appears on the LCD Important For the autoloader push in the cartridge until it stops The cartridge should be about 3 inches 7 5 cm inside the mailslot Th...

Page 44: ...ils the cartridge ejects the message Missed Tape appears and you must perform Step 3 and Step 4 again 6 Scroll through the magazine slots and view their status until you find the appropriate slot Slots that are occupied by a data cartridge are indicated by an asterisk Scroll to the slot where you want to store the cartridge then press ENTER Moving a single cartridge You can move a single cartridge...

Page 45: ...ge by location 1 From the Main menu scroll to Commands then press ENTER The Commands submenu opens 2 Scroll to Eject then press ENTER The Eject submenu opens 3 Scroll to Tape Mailslot then press ENTER 4 Scroll to By Location Slots that are occupied by a data cartridge are indicated by an asterisk If Auto Clean is enabled the slot that is occupied by a cleaning tape is indicated with an at sign Scr...

Page 46: ...replacing these items The autoloader cannot run unless both magazine openings are correctly closed One way you can close the openings is to use two magazines If you use only one magazine then you must fill the other magazine opening with a magazine blank for the autoloader to become operational Magazine rightside with left side handle installed Magazine left side with left side handle installed ...

Page 47: ... the autoloader Before returning a magazine to the autoloader manually turn the wheels on the side of the magazine If they move freely the cartridges are correctly seated If the wheels do not turn freely check the cartridges and remove or replace as needed Magazine Load Unload command When issuing a Load Unload command to the autoloader the system automatically ejects the right magazine To remove ...

Page 48: ... bay until it stops Removing a magazine In most cases you can remove a magazine by using the Eject command on the front panel menu If you need to remove the magazine when the autoloader is powered off you must remove it manually Contact Customer Care see Getting Help on page 6 for more information To remove a magazine using the front panel 1 On the menu scroll to Commands then press ENTER The Comm...

Page 49: ...ng the orientation of a magazine or magazine blank A magazine or magazine blank can be configured to fit in the right or left magazine bay The handle must be removed the magazine turned and the appropriate handle attached to match the orientation of the magazine or blank To remove and attach a magazine handle you need a 1 PHILLIPS screwdriver Right side of magazine Left side of magazine Magazine b...

Page 50: ... magazine blank by snapping the handle onto the front of the magazine or magazine blank 6 Install the two screws to attach the handle securely to the magazine or magazine blank Manually operating the magazine Caution We recommend that you fully remove the magazine to load and unload cartridges Damage to the magazine or the cartridge could result if you rotate the magazine before it is fully remove...

Page 51: ...is correctly latched into the slot All forward progress stops when the cartridge is fully inserted Unloading cartridges You can remove a cartridge the same way you insert it To unload cartridges from a fully ejected magazine 1 Pull the ejected magazine until the first large upper slot is accessible 2 Use the knobs on the side of the magazine to center the slot and cartridge you want in the first o...

Page 52: ...blank into the bay The autoloader does not function without both magazine bays equipped with either a magazine or a magazine blank To replace a cartridge magazine or magazine blank you need to remove the current magazine or blank then install the new magazine or blank Important Handles are either right or left They are not interchangeable between the left and right sides of the autoloader Viewing ...

Page 53: ...ent installed version of the firmware Status Message Description Magazines L The left magazine is present R The right magazine is present SCSI ID A digit 0 through 15 default 5 The assigned SCSI ID for the autoloader Mode Random The change mode is set to Random SEQUENTIAL The change mode is set to Sequential BC Reader Yes or No A bar code reader is present Field Description Firmware The number ind...

Page 54: ...ining the cartridge for which you want to see the label or the cartridge you want to move then press ENTER The Element Status screen opens showing the bar code label for that cartridge A Move command also appears on the screen Important The Move command appears only if the security is disabled or if you are logged in as Administrator or Operator If you want to move the cartridge scroll until the l...

Page 55: ...n inventory whenever you turn it on or insert a magazine An inventory checks each magazine slot the drive the picker the mechanism that grabs the tape from the library and moves it to the drive and the mailslot to determine if a cartridge is present If a cartridge is present the autoloader also reads the bar code label if available If you need to run an additional inventory you can do it manually ...

Page 56: ... codes of all the cartridges present Data compression Compressing the data means that the tape drive can write more data to the same amount of tape Compression also increases the performance of the data transfers from or to the SCSI bus Data compression is drive dependent and cannot be set from the front panel or On board Remote Management Your backup application package may also have information ...

Page 57: ...CHAPTER 3 Operating your Autoloader www gateway com 52 ...

Page 58: ...CHAPTER 4 53 ManagingandMonitoringyourAutoloader On board Remote Management overview Using the Configuration page Using the Updates page Using the Diagnostics page Using the Commands page ...

Page 59: ...lose your browser to end the session Opening On board Remote Management On board Remote Management has an HTML interface which means you use a browser to open it The following Web browsers are supported For Microsoft Windows Microsoft Internet Explorer 5 5 or later For Microsoft Windows 2003 Microsoft Internet Explorer 6 0 with latest security patches Netscape 7 0 or later For Redhat 2 1 Mozilla 1...

Page 60: ...Cycles POC Power On Hours POH such as POC 00121 POH 00002 07 45 POC 5 digit number is the number of times the system has booted since it was manufactured POH is the number of hours minutes and seconds that the system has been on since the current boot occurred Feedback on pages If there is feedback from the system when you submit a request the feedback appears beneath the submit button In some cas...

Page 61: ...oader data compression is drive dependent The front panel and On board Remote Management display whether or not compression is enabled Compressing the data means that the drive can write more data to the same amount of tape Compression also increases the performance of the data transfers from or to the SCSI bus Compression is enabled or disabled in your 3rd party backup software such as Veritas Yo...

Page 62: ... to magazine slots from the front panel or On board Remote Management Those interfaces are based on the physical configuration When configured for both magazines the autoloader always reports 16 tape cartridges to the SCSI host This allows the removal and reinstallation of magazines without affecting what is reported to the host When configured for left or right the autoloader always reports eight...

Page 63: ...w the Time Zone field select the current month from the list 3 In the Day field type the current day of the month 4 In the Year field type the current year 5 In the Hour box type the current hour in 24 hour format 6 In the Minute box type the current minute 7 Click Submit to save the information Setting network options When you originally installed the autoloader you set the Ethernet configuration...

Page 64: ...page 32 To set security 1 From any page click Configuration The Configuration screen opens 2 Click Security on the left side of the screen The System Security section of the screen displays 3 To enable front panel security click the box next to Front Panel Security Enabled If the box is blank the security option for the front LCD panel is not enabled 4 Click Submit To reset the front panel passwor...

Page 65: ...pecific autoloader There are two sets of IP address boxes You can individually enable disable and configure each set If enabled each set can be used to specify either a range of IP addresses or a pair of specific IP addresses that are allowed to administer this autoloader A set canalso be used to specify a single IP address if the desired IP address is entered into both the a and b portions of the...

Page 66: ...correct range of IP addresses a user could possibly lock out all IP clients from administering the autoloader If this occurs you can restore the default values by running Restore Default from the front panel Configuration Menu 3 Select a security option from the Client Overlap Control options 4 Click Submit Using the Updates page Important A Microsoft issue can keep a user from updating drive or l...

Page 67: ... select a destination folder within 60 seconds View Logs lets you view a summary of the hardware software and update logs for the autoloader Save Logs saves detailed log information to a file for the autoloader On some browsers after saving logs it may be necessary to click Home to continue using the On board Remote Management function Diagnostics To view the various diagnostic options 1 From any ...

Page 68: ...st three minutes if there is a tape in the drive or approximately 30 seconds otherwise To perform a system reset 1 From any page click Diagnostics The Diagnostics screen opens 2 Under the System Reset section click System Reset Using the Commands page You can move tapes run a system inventory reset the picker to its home position or perform sequential operations from the Commands page You can also...

Page 69: ... media The loader must be in Sequential mode selected from the Configuration page to use Sequential Operations During backup when one cartridge is read or written to the end of the tape the autoloader automatically returns that cartridge to its designated slot and loads the cartridge from the next higher numbered slot to the tape drive to be read or written to This continues until the backup softw...

Page 70: ...r Overview Safety guidelines Understanding POST Running diagnostic tests from the front panel Running diagnostic tests remotely Checking for errors Before contacting Gateway Customer Care Telephone support Returning the autoloader for service ...

Page 71: ...ts various tests This section also explains how to perform diagnostic tests from the front panel and On board Remote Management Safety guidelines Warning To avoid bodily injury do not attempt to troubleshoot your autoloader problem if Power cords or plugs are damaged Liquid has been spilled into your server Your autoloader was dropped The case was damaged Instead unplug your autoloader and contact...

Page 72: ...g correctly error messages appear on the front panel see Checking for errors on page 70 Running diagnostic tests from the front panel Important On board Remote Management lets you request all diagnostic tests but any tests that require a cartridge to be inserted times out unless you manually insert the cartridge at the appropriate time Diagnostic tests let you calibrate parts of the autoloader che...

Page 73: ...f your password Tips Tricks Press ESC to backspace to a previous text box if necessary When you have finished entering your password Submit Password appears on the LCD below the asterisks 6 Press ENTER to submit your password The display returns to the Enter Password submenu Stopping a diagnostic test At times you may need to stop a diagnostic test while it is in progress Certain diagnostic tests ...

Page 74: ... move to the previous digit press ESC b Whenyouhaveenteredthe entiresix digit password you are asked to press ENTER one more time to submit the password If the password is incorrect you are asked to re enter it using the same procedure Otherwise you are returned to the Diagnostics submenu Press ENTER to run the desired test 3 The message Running Test appears while the test is running To stop the t...

Page 75: ...en click ENTER The Diagnostics submenu appears 4 Select the test you want to perform from the Diagnostics menu then click Start Test To halt a test in progress click Stop Test The selected diagnostic test runs While the test is running you can view the status of the test To view the status from the View Diagnostic Test Progress click View Status Checking for errors Errors prevent the autoloader fr...

Page 76: ...rors Instead they provide you with basic information see Basic information logs on page 88 The autoloader generates four types of logs For troubleshooting errors you will only use one type Hard Error logs The screen displays the error message and the Hard Error logs record all hard error events Is there an error Yes No No corrective action required Check Application logs Is the problem related to ...

Page 77: ...stem Failure 21 System Busy 22 Timeout Error 23 Software Error 24 Hardware Error 25 Invalid Element 29 Invalid Element Status 2A Elem Table Bad 2B POST Fail 30 System Error 31 User Abort 36 Limits Failed 39 Drive Error 3A Drive Reported a Hardware Error 3B Drive Requires Cleaning 3C Drive Error 3D Drive Load Error 3E Drive Unload Err 3F Media Thread Err 40 Media UnThrd Err 41 Media MAM Info Err 42...

Page 78: ...5 Rejected Command 66 Drive Not Ready 67 Drive Comm Err 6D Drv Comm Failure 6E Communication Error 6F Drive must be empty 72 Loader File too large 73 Flash Erase Fail 74 Flash Program Fail 75 Unknown Section 76 Update Timeout 78 Loader File Bad 7C Bad Flash Type 7D Not Calibrated A4 No Source Tape A5 No Magazine A6 Mail Slot Full A7 Destination Full A8 Picker Full A9 Dropped Tape BD Missed Tape BE...

Page 79: ...lds you can determine how to troubleshoot errors To retrieve Hard Error log information from the front panel 1 From the front panel LCD scroll to Diagnostics then press ENTER The Diagnostics submenu opens 2 Scroll to Error Logs then press ENTER The Error Log submenu opens 3 Scroll to Hard then press ENTER The log information is displayed To retrieve Hard Error log information from On board Remote ...

Page 80: ...SNTP time server or the front panel the time stamp contains values indicating the power cycle number and the time an entry was written relative to that power cycle listed as Power On Hours POH The autoloader has no internal real time clock and requires the user to set the time of day from the front panel or the network interface SNTP Error Code The type of error and action to which the eventisrela...

Page 81: ...e task was being performed at the time of the event This ID is presented in Hex format 00 System Timer 01 Loader Manager 02 Picker 03 Magazine Left 04 Magazine Right 07 Drive Manager 08 Bar Code Reader 09 Front Panel 0A IP 0B Diagnostic 0C Error 0D Code Update 0E ADI 0F Drive Manager Timer 11 HTTP 12 SNTP 13 SCSI 14 SPI 20 Idle 3E Watch Dog 3F Un handle Interrupt Error Defines the type of erroror ...

Page 82: ...host device driver Check the host application Power cycle the autoloader Repeat checks after power cycle If all previous steps fail contact Customer Care 2A Invalid Element Status Check the host device driver Check the host application Power cycle the autoloader Repeat checks after power cycle If all previous steps fail contact Customer Care 2B 2F Firmware tables and stacks invalid Check for a Har...

Page 83: ...Customer Care 3F Unload Error Make sure that the cartridge does not have labels or other matter anywhere on the cartridge except where labels are expected to be placed Try to load a different piece of media If multiple pieces of media fail contact Customer Care 49 Offline No action required 4A Door Locked No action required 4B Open Front Install the magazine or magazine blank Replace the magazine ...

Page 84: ... Loader Health Check test If the destination is a magazine install and remove a cartridge from the selected slot and try again If error continues replace the magazine Ifthedestinationisthetapedrive makesurethatthetapedrive does not have a cartridge Power cycle the autoloader If the error continues contact customer support If the cartridge is in the mailslot opening remove it Make sure that the mai...

Page 85: ...ower cycle the autoloader Try a different magazine If all previous steps fail contact Customer Care D1 Magazine Present Sensor Bad Check the Task ID in the Hard Error log to determine if the problem is the right or the left magazine Remove and reinsert the magazine Power cycle the autoloader Make sure that the sensor is not blocked by debris If all previous steps fail contact Customer Care D2 D4 P...

Page 86: ...ay s Customer Care Web site at support gateway com Errors that you may experience with your autoloader can range from severe hardware damage to simple connection problems Before you return your autoloader you may be able to fix the problem yourself by following some basic troubleshooting procedures Other than drive cleaning there is no recommended routine maintenance of the autoloader The front LC...

Page 87: ...ont panel Contact Customer Care The tape drive responds on the SCSI bus to the host but the autoloader does not respond Make sure that the autoloader LUN is set to 1 On the front panel select Status Drive then select Status Go to the Configuration menu and make sure that the mode is set to Random If the SCSI ID is unique check SCSI cables and terminators Make sure that the host application and the...

Page 88: ...em Reset either by using On board Remote Management Diagnostics page System Reset or cycle the power from the front panel Contact Customer Care Problem Suggested Action Resource Service description NEW How to reach Gateway s fee based software tutorial service Get tutorial assistance for software issues 800 229 1103 charged to your credit card Gateway Customer Care Talk to a Gateway Customer Care ...

Page 89: ...ny terminators from the autoloader Removing the autoloader from a rack To remove the autoloader from a rack 1 Loosen the four screws that connect the two support brackets to the two autoloader brackets 2 Loosen the four screws on the front of the autoloader that attach the two front tabs support brackets to the front rails Do not remove the screws completely at this time 3 Remove the four screws a...

Page 90: ... of the autoloader then make sure that the pieces fit snugly onto the autoloader Important One end of the foam insert has a curved piece This end of the foam insert is designed to fit the front of the autoloader 3 Place the autoloader down into the shipping box and push the back of the autoloader towards the back end of the box 4 Insert the empty accessory kit box or filler tube into the shipping ...

Page 91: ...CHAPTER 5 Troubleshooting your Autoloader www gateway com 86 ...

Page 92: ...Appendix A 87 Logs Basic information logs Log descriptions Error codes Tape drive logs POST failure logs ...

Page 93: ... different types of logs Autoloader logs provide information if the error relates to data cartridge movement Tape drive logs provide information on the tape drive s read write performance Although there are several types of logs all of them have the same basic format and are interpreted in the same manner Autoloader logs The autoloader generates four types of logs Soft logs on page 91 Update logs ...

Page 94: ... interface through an SNTP server Error Code The type of error or action to which the event is related This field helps identify what caused the event to occur see Error codes on page 89 Context The event s software register information Field Description Recovery Action Defines what the autoloader does based on the event that occurred If the value is 0 the autoloader continues operations because t...

Page 95: ...hat occurred Code Descriptions 00 25 General Software flags 26 Message Send ID error 27 Message Bad 28 Message parameter Bad 29 Invalid Element 2A Invalid Element Status 2B 2F Firmware tables and stacks invalid 30 Post Failure 31 38 System Monitoring type events 39 Limits Error 3A Drive Reset 3B Drive Hardware 3C Drive Needs Cleaning 3D Drive Error 3E Load Error 3F Unload Error 4A Door Locked Fiel...

Page 96: ...nsor Error AC Mail Slot Door Sensor Error AD Mail Slot Solenoid Error AE Unknown Servo Error AF Error Log Information Event B0 BF Error Events related to the picker not rotating or translating correctly C0 Unknown Motor Error D0 Magazine Solenoid Bad D1 Magazine Present Sensor Bad D2 D4 Position Sensor Bad D5 DE Cartridge flags located on the magazine may be bad or the sensor to detect the flags m...

Page 97: ...en a command fails These logs may be related to the events logged previously indicating that the event created a check condition that the host should know about Field Description Event Log Number A sequence number that indicates the order in which the event was logged Event Number or Name This field appears in every event log but varies depending on the event type This field indicates the type of ...

Page 98: ...ASCQ along with other event logs to best understand the error Based on the log information replace the appropriate component This sense key is logged each time it is reported 5h Illegal Request The requested command had an incorrect parameter defined and you need to review the actual command and parameter to determine what was wrong This is not logged in the drive logs 6h Unit Attention A conditio...

Page 99: ...while trying to read the data Problemmaybethetapecartridgeorthedrive Checkdrive logs to correlate events that may have led up to this condition If the problem continues contact customer support 47 00 SCSI Parity Error SCSI bus communications problem Check SCSI cables terminators and all devices attached to the SCSI bus 80 01 Cleaning Required The drive has detected a condition in which a cleaning ...

Page 100: ...ations Physical specifications Autoloader performance specifications Environmental specifications Autoloader power specifications Autoloader vibration specifications Autoloader shock specifications Tape drive specifications ...

Page 101: ...terchangeable 1 LTO 3 drive or 1 DLT V4 drive MCBF 400 000 cycles Typical cycle time All Drive Types 40 seconds One cycle consists of moving a cartridge from the tape driveto a magazine slot selecting anothermagazine slot then moving the cartridge back to the tape drive It does not include the time that the tape drive takes to unload load or calibrate Averageloadtime afterplacingcartridgeindrive L...

Page 102: ...n Wet Bulb Operating 78 8º F 26º C max Nonoperating 84 2º F 29º C max Altitude Operating 502 ft to 10 000 ft 153 m to 3048 m Nonoperating 502 ft to 40 000 ft 153 m to 12192 m Line voltage All Drive Types 60 Hz system 90 265 VAC 50 Hz system 90 265 VAC Maximum power All Drive Types 160 W Line frequency All Drive Types 47 63 Hz AC Input current All Drive Types 60 Hz system 4 0 A RMS for 115 VAC 50 H...

Page 103: ...mooth crossover 1 8ve min X Y Z axes Random Vibration 1 06 Grms 5 500 Hz X Y Z axes Operating 3 G 5 ms half sine 3 pulses per axis X Y Z Non Operating 20 G 8 ms half sine 3 shocks per axis X Y Z Description LTO 3 Read write transfer rate maximum sustained LTO Ultrium 3 media Noncompressed 245 GB hr Compressed 2 1 typical 490 GB hr Burst transfer rate 160 MB s Average access time 58 seconds from BO...

Page 104: ...ity LTO Ultrium 1 LTO Ultrium 2 LTO Ultrium 3 Write compatibility LTO Ultrium 2 LTO Ultrium 3 Shelf life 30 years with 10 loss in demagnetization 68 F 20 C 40 RH noncondensing Cartridge life 1 000 000 passes anypoint on the tape passing the recording head in either direction LTO Universal Cleaning cartridge 50 uses Description DLT V4 Read write transfer rate maximum sustained SDLT II media Noncomp...

Page 105: ...60 GB noncompressed 320 GB 2 1 typical compression Basic description Metal particle Tape length 1 847 ft 562 9 m Cartridge dimensions 4 1 x 4 1 x 1 0 in 10 41 x 10 41 x 2 54 cm Read compatibility DLT V4 DLT VS160 DLT VS80 DLT1 Write compatibility DLT V4 Shelf life 30 years with 10 loss in demagnetization 68 F 20 C 40 RH noncondensing Cartridge life 1 000 000 passes anypoint on the tape passing the...

Page 106: ...APPENDIX C 101 Safety Regulatory andLegalInformation Important safety information Regulatory compliance statements Laser safety statement Environmental information Notices ...

Page 107: ...nstalltheappropriateoutlet Ifyouuseanextensioncordwiththissystem makesurethatthetotalampereratingontheproductspluggedintotheextensioncord doesnotexceedtheextensioncordampererating IfyoursystemisfittedwithaTVTuner cable orsatellitereceivercard makesurethattheantennaorcablesystemiselectrically groundedtoprovidesomeprotectionagainstvoltagesurgesandbuildupofstaticcharges Care during use Donotwalkonthe...

Page 108: ...umberofdeviceswhichmaybeconnectedtothetelephoneline Excessive RENsonatelephonelinemayresultinthedevicesnotringinginresponsetoanincomingcall Inmostareas thesumofRENsshouldnot exceedfive 5 0 Tobecertainofthenumberofdevicesthatmaybeconnectedtoaline asdeterminedbythetotalRENs contactthelocal telephonecompany Ifthisdevicecausesharmtothetelephonenetwork thetelephonecompanywillnotifyyouinadvancethattempo...

Page 109: ...lingthisequipment usersshouldmakesurethatitispermissibletobeconnectedtothefacilitiesofthelocal telecommunicationscompany Theequipmentmustalsobeinstalledusinganacceptablemethodofconnection Insomecases theinside wiringassociatedwithasingle lineindividualservicemaybeextendedbymeansofacertifiedconnectorassembly Thecustomershouldbe awarethatcompliancewiththeaboveconditionsmaynotpreventdegradationofserv...

Page 110: ...uipment commonlyknownasWEEE shouldneverbedisposedofinthe municipalwastestream residentialgarbagecollection The Crossed OutWasteBin labelaffixedtothisproduct isyourremindertodisposeofyour endoflife productproperly Substancessuchasglass plastics andcertainchemicalcompoundsarehighlyrecoverable recyclable and reusable Youcandoyourpartfortheenvironmentbyfollowingthesesimplesteps Whenyourelectricalorele...

Page 111: ...gments 1 800 GATEWAY ActiveCPR ALR AnyKey black and whitespotdesign CrystalScan Destination DestiVu EZPad EZPoint FieldMouse Gateway2000 GatewayCountry gateway net Gatewaystylizedlogo PerfectScholar Solo TelePath Vivitron stylized G design and You vegotafriendinthebusiness sloganareregisteredtrademarksandblack and whitespottedboxlogo GATEWAY GatewayAstro Gateway Work GatewayConnectedtouchpad Gatew...

Page 112: ...ssion 51 On board Remote Management 56 Configuration page system operations 55 configuring Change mode 30 Client Authorization Control 60 Ethernet from front panel 26 Ethernet from On board Remote management 58 from front panel 24 IP address 26 IP gateway 28 magazines from On board Remote Management 57 network from On board Remote management 59 number of magazines 32 passwords 33 requirements 25 s...

Page 113: ...t 58 using dynamic 26 using static 27 IP gateway setting from front panel 28 L Library Operations Page On board Remote Management 63 Load Unload command 42 location choosing 11 identifying autoloader 63 logging out front panel 37 logs autoloader 88 Basic Information 88 Boot logs 92 error or history viewing 62 history 91 POST Failure 94 SCSICheckConditionErrorlogs 92 soft error 91 Soft logs 91 tape...

Page 114: ...nt 59 setting from front panel 32 Seq Cycle mode setting from front panel 31 Sequential Cycle mode On board Remote Management 56 Sequential mode setting from front panel 31 setting from On board Remote Management 56 Sequential mode operations front panel 31 Sequential Operations mode On board Remote Management 64 serial number 81 Set to Home command 64 setting up safety precautions 102 see alsoins...

Page 115: ...ote Management 61 username default 55 V viewing autoloader status 47 element status from front panel 49 error logs 62 70 Ethernet information from front panel 50 firmware version 48 hard error logs 74 history logs 62 tape drive status from front panel 49 tape drive version from front panel 50 viewing status from front panel 47 from On board Remote Management 54 W Web site Gateway 7 Windows 2000 de...

Page 116: ...A MAN E 824R E 826R USR GDE R1 7 06 ...

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