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Troubleshooting

You see a “Disk is full” error message

■

Delete unnecessary files on the diskette.

■

Try a different diskette. Occasionally diskettes are flawed and cannot be read by
the diskette drive.

■

Run Error checking on the diskette. For more information, see “Checking the hard
drive for errors” in

Using Your Computer

which has been included on your hard

drive. To access this guide, click

Start

All Programs

, then click

Gateway

Documentation

You see a “Non-system disk” or “Disk error” error message

■

Eject the diskette from the diskette drive, then press

NTER

■

Make sure that the diskette you are using is IBM-compatible.

The diskette drive LED is lit continuously

■

Remove the diskette from the drive. If the light stays on, try restarting your
computer.

DVD drives

DVD drive troubleshooting is covered under

“CD or DVD drives” on page 64

File management

A file was accidentally deleted

If a file was deleted while holding down the

HIFT

key, the file cannot be restored.

To restore deleted files:

Double-click the

Recycle Bin

icon.

Right-click the file you want to restore, then click

Restore

. The file is restored to

the place where it was originally deleted from.

If the Recycle Bin was emptied before you try to restore a file, the file cannot be
restored.

Help and Support

For more information about restoring deleted files, click

Start

, then

click

Help and Support

Type the keyword

System Restore

in the

Search

box

, then click the arrow.

8510808.book Page 67 Thursday, June 30, 2005 7:43 AM

Summary of Contents for E-4500D

Page 1: ...Gateway E 4500D User Guide C M Y CM MY CY CMY K 8510808_E4500 FrontCVR_web pdf 6 30 2005 8 37 43 AM 8510808_E4500 FrontCVR_web pdf 6 30 2005 8 37 43 AM...

Page 2: ...ter accessories 19 Sitting at your computer 19 Avoiding discomfort and injury from repetitive strain 20 Protecting from power source problems 20 Checking the voltage selection 20 Starting your compute...

Page 3: ...48 Reinstalling programs and drivers 48 Restoring your computer to the original configuration 49 Preventing static electricity discharge 50 Opening the case 51 Removing the side panel 51 Removing the...

Page 4: ...82 Installing Ethernet cards and drivers 82 Making sure your broadband connection works 83 Naming the computers and the workgroup 83 Configuring the TCP IP protocol 84 Setting up an Ethernet network 8...

Page 5: ...iv www gateway com 8510808 book Page iv Thursday June 30 2005 7 43 AM...

Page 6: ...Chapter 1 1 Getting Help Using the Gateway Web site Using Help and Support Using Your Computer guide Using online help Contacting Gateway 8510808 book Page 1 Thursday June 30 2005 7 43 AM...

Page 7: ...elf with our range of services and support We have highlighted some basic care and safety information to help you keep your computer in good operating condition Gateway stands behind our value proposi...

Page 8: ...upport Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer To start Help and Support Click Start then click Help...

Page 9: ...located on the Microsoft Web site and contain the words you entered in the Search box You must be connected to the Internet to search for and access these topics To view a list of your search results...

Page 10: ...elp information by selecting a topic from a Help menu or by clicking a Help button You can search for information by viewing the help contents checking the index searching for a topic or keyword or br...

Page 11: ...www gateway com Chapter 1 Getting Help Identifying your computer You can find your computer s serial number on a label on the side of the computer case 8510808 book Page 6 Thursday June 30 2005 7 43 A...

Page 12: ...uter Identifying features Locating your computer model and serial number Locating the Microsoft Certificate of Authenticity Locating the specifications for your computer Purchasing accessories 8510808...

Page 13: ...way Computer Front Your computer includes the following components DVD CD drive Headphone jack Power button Power indicator Empty 5 25 inch drive bay Diskette drive optional USB ports Microphone jack...

Page 14: ...te drive optional Insert a standard 3 5 inch diskette into the optional diskette drive For more information see Using the diskette drive on page 32 Power button Power indicator Press this button to tu...

Page 15: ...PS 2 keyboard port PS 2 mouse port Voltage switch Power connector Ethernet network jack Video port integrated Audio in side speaker jack Case cover thumbscrew Headphone front speaker jack Microphone...

Page 16: ...s jack is user configurable for one of the following Stereo in plug an external audio input source such as a stereo into this jack so you can record sound on your computer Default Stereo out plug your...

Page 17: ...pheral device on page 29 Video port integrated Plug a monitor into this port if you do not have an add in video port Parallel port Plug a parallel device such as a printer into this port For more info...

Page 18: ...n if you call for assistance Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your ope...

Page 19: ...For more information about your computer such as memory size memory type and hard drive size visit Gateway s Support page at support gateway com The Support page also has links to additional Gateway d...

Page 20: ...print much faster than inkjet printers Laser printers are better than inkjet printers when you are printing large documents Storage Devices If you need additional storage space or you want to back up...

Page 21: ...power supplies A standby uninterruptible power supply UPS protects your computer from data loss during a total power failure A UPS uses a battery to keep your computer running temporarily during a pow...

Page 22: ...afely Protecting your computer from power source problems Turning your computer on and off Adjusting the volume Configuring audio jacks Connecting the modem and network Installing peripheral devices 8...

Page 23: ...creen and light shining directly into your eyes Reduce glare by installing shades or curtains on windows and by installing a glare screen filter on your monitor Use soft indirect lighting in your work...

Page 24: ...o distribute your weight evenly on the chair and relieve pressure on the back of your thighs Adjust the back of the chair so it supports the lower curve of your spine You can use a pillow or cushion t...

Page 25: ...devices The voltage selection for your location is typically set at the factory Use the power selection switch on the back of your computer to set the power supply to 115V or 230V To verify that your...

Page 26: ...afely To set the voltage selection switch Use a tool such as an opened paper clip to slide the voltage selection switch to the correct voltage position Voltage selection switch 8510808 book Page 21 Th...

Page 27: ...alled Standby While in Standby the power indicator flashes If your computer is in Standby mode move the mouse or press the power button to wake it up Important Your computer has a built in variable sp...

Page 28: ...power supply and system board remain energized In order to remove all electrical power from your computer unplug the power cord and modem cable from the wall outlets We recommend disconnecting the pow...

Page 29: ...ALT DEL The Task Manager window opens 2 Click the Applications tab then click the program that is not responding 3 Click End Task 4 Click X in the top right corner of the Windows Task Manager dialog b...

Page 30: ...or to the end of a document Indicators Show if your NUM LOCK CAPS LOCK or SCROLL LOCK keys are activated Press the corresponding key to activate the function Windows keys Open the Windows Start menu T...

Page 31: ...l volume level using hardware controls If you are using external speakers turn the knob on the front of the speakers Tips Tricks For instructions on how to adjust the volume in Windows see Adjusting t...

Page 32: ...device you need to configure them To configure the universal audio jacks 1 Connect your audio device s to the computer audio jack s 2 Click Start then click Control Panel The Control Panel window ope...

Page 33: ...e or DSL modem or to an Ethernet network Your computer has a network jack that you can use to connect to a cable or DSL modem or to an Ethernet network To connect to an Ethernet network 1 Insert one e...

Page 34: ...ecognize such a device whenever you plug it into the appropriate port When you use an IEEE 1394 or USB device for the first time your computer will prompt you to install any software the device needs...

Page 35: ...30 www gateway com Chapter 3 Getting Started 8510808 book Page 30 Thursday June 30 2005 7 43 AM...

Page 36: ...Chapter 4 31 Using Drives and Ports Using the diskette drive Using the Zip drive Using CD or DVD drives 8510808 book Page 31 Thursday June 30 2005 7 43 AM...

Page 37: ...a diskette 1 Insert the diskette into the diskette drive with the label facing up 2 To access a file on the diskette click Start then click My Computer Double click the drive letter for example the A...

Page 38: ...ide an easy way to transfer files between computers if both computers have internal Zip drives or if you have one external portable Zip drive To use a Zip disk 1 Insert the Zip disk into the Zip drive...

Page 39: ...nd accessing data CD RW drive Installing programs playing audio CDs accessing data and creating CDs DVD CD RW drive Installing programs playing audio CDs accessing data creating CDs and playing DVDs D...

Page 40: ...ant Some music CDs have copy protection software You may not be able to play these CDs on your computer Important When you place a single sided disc in the tray make sure that the label side is facing...

Page 41: ...ur computer to copy tracks from a music CD to your hard drive copy or create data CDs and DVDs create music CDs create video DVDs and more Tips Tricks For more information about playing CDs see Playin...

Page 42: ...aring for your computer Updating Windows Protecting your computer from viruses Cleaning your computer Restoring your system Opening the computer case Adding memory and replacing the battery 8510808 bo...

Page 43: ...diskettes and hard drives Avoid subjecting your computer to extreme temperature changes Keep all liquids away from your computer When spilled onto computer components almost any liquid can result in e...

Page 44: ...our computer and keep it running smoothly Windows Update scans your computer and provides you with a tailored selection of updates that apply only to the software and hardware on your computer To run...

Page 45: ...oaded from the Internet Checking all programs for viruses before installing them Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document that you are o...

Page 46: ...omputer from viruses To scan for viruses 1 Click Start All Programs Norton Internet Security then click Norton Internet Security Norton Internet Security opens 2 Click Norton AntiVirus 8510808 book Pa...

Page 47: ...d rescan for the virus To update Norton Internet Security 1 Make sure that you are connected to the Internet 2 Click Start All Programs Norton Internet Security then click Norton Internet Security Nor...

Page 48: ...puter from viruses 4 Follow the on screen instructions to update your Norton Internet Security program with the latest virus protection files 5 When the program has finished click Finish 8510808 book...

Page 49: ...keep the vents free of dust With your computer turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip any water into the vents Do not attempt to clean du...

Page 50: ...rectly on the screen and wipe the screen with the cloth Cleaning the mouse If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely cleaning...

Page 51: ...kwise then remove the retaining ring and mouse ball 3 Remove any dust lint or dirt from the mouse ball with a soft cloth 4 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol 5 Repl...

Page 52: ...teway com Cleaning your computer Cleaning CDs or DVDs Wipe from the center to the edge not around in a circle using a product made especially for the purpose 8510808 book Page 47 Thursday June 30 2005...

Page 53: ...then click System Restore 2 Follow the on screen instructions Reinstalling programs and drivers If a program or device on your computer is not working correctly you may need to reinstall your program...

Page 54: ...start or if the two previous procedures do not correct the problem you may need to restore your computer to the original configuration To restore your computer to the original configuration 1 Turn on...

Page 55: ...ir antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expansio...

Page 56: ...all peripheral device cables 3 Press the power button to drain any residual power from your computer 4 Remove the thumbscrew from the side panel cover For the location of the thumbscrew see Back on pa...

Page 57: ...52 www gateway com Chapter 5 Maintaining Your Computer 6 Swing the side panel away from the computer then lift the panel away from the computer 8510808 book Page 52 Thursday June 30 2005 7 43 AM...

Page 58: ...anel press the three black plastic tabs positions indicated by the arrows to release the right side of the bezel 2 Swing the right side of the bezel out to until the left side of the bezel can be dise...

Page 59: ...e left side of the bezel with the slots in the left side of the computer 2 Swing the right side of the bezel in to engage the tabs on the right side of the bezel with the slots on the right side of th...

Page 60: ...les are arranged inside the case so they will not be pinched when you close the case 2 Engage the panel tabs into the front of the case then swing the side panel toward the back of the computer to sec...

Page 61: ...panel on page 51 2 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface 3 Find the memory module banks on your system boar...

Page 62: ...el by following the instructions in Replacing the side panel on page 55 7 Return your computer to its upright position 8 Reconnect the cables and the power cord 9 Turn on your computer Windows starts...

Page 63: ...ain menu of the BIOS Setup utility opens 3 Write down all the values in the menus and submenus then exit from the utility 4 Shut down your computer 5 Remove the side panel by following the instruction...

Page 64: ...is facing up then press the battery into the socket until it snaps into place 10 Replace the side panel by following the instructions in Replacing the side panel on page 55 11 Reconnect all external...

Page 65: ...60 www gateway com Chapter 5 Maintaining Your Computer 8510808 book Page 60 Thursday June 30 2005 7 43 AM...

Page 66: ...Chapter 6 61 Troubleshooting Troubleshooting typical hardware and software problems 8510808 book Page 61 Thursday June 30 2005 7 43 AM...

Page 67: ...ded before accessing internal components For more information about preventing damage from static electricity see Preventing static electricity discharge on page 50 Warning To avoid bodily injury do n...

Page 68: ...or mouse does not work make sure that all connections are secure Make sure that your hard drive is not full If an error message appears on the screen write down the exact message The message may help...

Page 69: ...ferent disc Occasionally discs are flawed or become scratched and cannot be read by the CD or DVD drive If you are trying to play a DVD make sure that you have a DVD drive To identify your drive type...

Page 70: ...try again Try a different disc Occasionally discs are flawed or become scratched and cannot be read by the DVD drive Shut down and restart your computer Clean the disc For more information see Cleani...

Page 71: ...lly diskettes are flawed and cannot be read by the diskette drive Run Error checking on the diskette For more information see Checking the hard drive for errors in Using Your Computer which has been i...

Page 72: ...ive LED is lit continuously Remove the diskette from the drive If the light stays on try restarting your computer DVD drives DVD drive troubleshooting is covered under CD or DVD drives on page 64 File...

Page 73: ...For instructions on fixing hard drive problems see Checking the hard drive for errors in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs th...

Page 74: ...Web address incorrectly you have lost your Internet connection or your ISP is having technical difficulties Double check the URL or try a different URL If the error message still appears disconnect fr...

Page 75: ...Try a keyboard that you know works to make sure that the keyboard port works Reinstall the keyboard device driver A keyboard character keeps repeating or you see a keyboard stuck or key failure error...

Page 76: ...ssages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the service Also make sure that the modem dialing p...

Page 77: ...rent location If you can connect on this line call your telephone service to fix the original line Try connecting with the modem at a lower connection speed If reducing the connect speed lets you conn...

Page 78: ...the Phone and Modem Options icon then click the Modems tab 4 Click your modem then click Properties The Modem Properties dialog box opens 5 Click the Diagnostic tab then click Query Modem If informati...

Page 79: ...or is turned on the power LED should be lit Adjust the brightness and contrast controls to the center position Make sure that the monitor cable is connected to the video port on the back of your compu...

Page 80: ...negatively affect the monitor s function The text on the display is dim or difficult to read Adjust the brightness and contrast controls Use the monitor degauss feature see your monitor documentation...

Page 81: ...network see Networking Your Computer on page 79 Passwords Your computer does not accept your password Make sure that CAPS LOCK is turned off then retype the password Power Your computer will not turn...

Page 82: ...etup To set a default printer 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the...

Page 83: ...e button that you need to press after adding paper Sound You are not getting sound from the speakers Make sure that the speakers are turned on Make sure that the volume controls are turned up For more...

Page 84: ...Chapter 7 79 Networking Your Computer Introducing networking Creating an Ethernet network Testing your network Troubleshooting your Ethernet network 8510808 book Page 79 Thursday June 30 2005 7 43 AM...

Page 85: ...uilt using Standard or Fast Ethernet components Business networks are typically built using Fast or Gigabit Ethernet components To create an Ethernet network you or your electrician must install speci...

Page 86: ...le or DSL modem that provides access to the Internet Equipment you need for a router based Ethernet network For an Ethernet network you need Two or more computers with Ethernet jacks One router One br...

Page 87: ...rs that do not have Ethernet already installed To order wired or wireless Ethernet PCI or PC cards visit the Accessories Store at accessories gateway com Use the documentation that comes with your Eth...

Page 88: ...network Use a computer name of up to 15 characters with no blank spaces Each computer name must be unique on your network All numeric computer names are not allowed Names must contain some letters 6...

Page 89: ...sign an IP address to a computer on the network IP Address Internet Protocol IP address is a number that uniquely identifies a computer on the network Subnet Mask Subnet mask is a number that identifi...

Page 90: ...n setup click Create a new connection and follow the instructions in the New Connection Wizard 4 Click to select the Internet Protocol TCP IP check box in the This connection uses the following items...

Page 91: ...work Connections window 11 Repeat this procedure for every computer on your network Setting up an Ethernet network We recommend using category 5 unshielded twisted pair cable approximately 1 4 in diam...

Page 92: ...cable for each computer you want to connect to the network Important Category 5 cables are available in two different types straight through cables used to connect computers to a router and crossover...

Page 93: ...r cable modem Configuring your router After you have named your computers and set up TCP IP on them you can configure your router using your Web browser For these instructions we assume that you are u...

Page 94: ...ss each time you log on click Obtain an IP Address Automatically If your ISP requires a fixed IP address click Specify an IP Address then type the values provided by your ISP 4 When you are finished e...

Page 95: ...ng Your Computer guide on page 4 Check all physical cable connections Compare the status lights on the front of the router or access point with the patterns described in the router or access point lit...

Page 96: ...assign between 0 and 254 The first N should be the same for all computers on your network and the second N should be different for all computers on your network The computer does not recognize an add...

Page 97: ...92 www gateway com Chapter 7 Networking Your Computer 8510808 book Page 92 Thursday June 30 2005 7 43 AM...

Page 98: ...Appendix A 93 Safety Regulatory and Legal Information Safety information Regulatory statements Notices 8510808 book Page 93 Thursday June 30 2005 7 43 AM...

Page 99: ...total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure...

Page 100: ...n a different circuit from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance Accessories The accessories associated with this equipme...

Page 101: ...main on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United States Telephone Consumer...

Page 102: ...ination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 Laser safety statement All Gateway systems equipped with CD and D...

Page 103: ...ectronic equipment is no longer useful to you take it back to your local or regional waste collection administration for recycling In some cases your end of life product may be traded in for credit to...

Page 104: ...will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages...

Page 105: ...100 www gateway com Appendix A Safety Regulatory and Legal Information 8510808 book Page 100 Thursday June 30 2005 7 43 AM...

Page 106: ...d 64 case closing 55 opening 51 CD cleaning 47 inserting 35 playing audio 36 recording 36 troubleshooting 64 CD drive identifying 34 locating drive 9 troubleshooting 64 using 34 Certificate of Authent...

Page 107: ...display troubleshooting 67 documentation help 3 Help and Support 3 online help 5 Using Your Computer 4 domain name 89 drives CD 9 34 diskette 32 DVD 9 34 identifying drive types 34 recordable CD 9 34...

Page 108: ...i Link port 29 IEEE 1394 port 29 indicators Caps Lock 25 CD drive 35 diskette drive 32 DVD drive 35 Num Lock 25 numeric keypad 25 Pad Lock 25 power 9 Scroll Lock 25 inkjet printer 15 installing batter...

Page 109: ...20 troubleshooting 71 monitor cleaning 45 port 12 troubleshooting 74 mouse cleaning 45 PS 2 port 12 troubleshooting 75 USB port 9 12 multimedia adjusting volume 26 playing DVD 36 using DVD drive 34 us...

Page 110: ...for computer 38 general precautions 94 guidelines for troubleshooting 62 posture 19 reducing eye strain 18 setting up computer 19 static electricity 50 scanner installing 29 screen cleaning 45 trouble...

Page 111: ...connection speed 69 turning off computer 9 23 24 turning on computer 9 22 U uninterruptible power supply UPS 16 20 updating device drivers 39 Norton Internet Security 40 Windows 39 UPS 16 20 USB port...

Page 112: ...MAN E 4500 USR GDE R0 6 05...

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