Gateway E-2500D User Manual Download

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Chapter 6: Troubleshooting

Printer

The printer will not turn on

■

Make sure that the printer is online. Many printers have an online/offline button
that you may need to press.

■

Make sure that the power cable is plugged into an AC power source.

The printer is on but will not print

■

Check the cable between the printer and your computer. Make sure that it is
connected to the correct port.

■

Make sure that the printer is online. Many printers have an online/offline button
that you may need to press so the printer can start printing. Press the button to
put the printer online.

■

Check the cable for bent or broken pins.

■

If the printer you want to print to is not the default printer, make sure that you
have selected it in the printer setup.

To set a default printer:

Click

Start

, then click

Control Panel

. The

Control Panel

window opens. If your

Control Panel is in Category View, click

Printers and Other Hardware

Click/Double-click the

Printers and Faxes

icon. The

Printers and Faxes

window opens.

Right-click the name of the printer you want to be the default printer, then click

Set as Default Printer

■

Reinstall the printer driver. See the guide that came with your printer for
instructions on installing the printer driver.

You see a “Printer queue is full” error message

■

Make sure that the printer is not set to work offline.

To make sure that the printer is not set to work offline:

Click

Start

, then click

Control Panel

. The

Control Panel

window opens. If your

Control Panel is in Category View, click

Printers and Other Hardware

Click/Double-click the

Printers and Faxes

icon. The

Printers and Faxes

window opens.

8510807.book Page 74 Thursday, June 30, 2005 7:27 AM

Summary of Contents for E-2500D

Page 1: ...Gateway E 2500D User Guide C M Y CM MY CY CMY K 8510807_E2500 FrontCVR_web pdf 6 30 2005 8 27 08 AM 8510807_E2500 FrontCVR_web pdf 6 30 2005 8 27 08 AM...

Page 2: ...er accessories 19 Sitting at your computer 19 Avoiding discomfort and injury from repetitive strain 20 Protecting from power source problems 20 Checking the voltage selection 20 Starting your computer...

Page 3: ...47 Reinstalling programs and drivers 47 Restoring your computer to the original configuration 48 Preventing static electricity discharge 49 Opening the case 50 Removing the side panel 50 Removing the...

Page 4: ...80 Installing Ethernet cards and drivers 80 Making sure your broadband connection works 81 Naming the computers and the workgroup 81 Configuring the TCP IP protocol 82 Setting up an Ethernet network...

Page 5: ...iv www gateway com 8510807 book Page iv Thursday June 30 2005 7 27 AM...

Page 6: ...Chapter 1 1 Getting Help Using the Gateway Web site Using Help and Support Using Your Computer guide Using online help Contacting Gateway 8510807 book Page 1 Thursday June 30 2005 7 27 AM...

Page 7: ...elf with our range of services and support We have highlighted some basic care and safety information to help you keep your computer in good operating condition Gateway stands behind our value proposi...

Page 8: ...upport Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer To start Help and Support Click Start then click Help...

Page 9: ...located on the Microsoft Web site and contain the words you entered in the Search box You must be connected to the Internet to search for and access these topics To view a list of your search results...

Page 10: ...elp information by selecting a topic from a Help menu or by clicking a Help button You can search for information by viewing the help contents checking the index searching for a topic or keyword or br...

Page 11: ...www gateway com Chapter 1 Getting Help Identifying your computer You can find your computer s serial number on a label on the side of the computer case 8510807 book Page 6 Thursday June 30 2005 7 27 A...

Page 12: ...uter Identifying features Locating your computer model and serial number Locating the Microsoft Certificate of Authenticity Locating the specifications for your computer Purchasing accessories 8510807...

Page 13: ...VDs and store large files onto recordable discs depending on drive type This drive may be a CD recordable CD DVD or recordable DVD drive To identify your drive type and for more information about your...

Page 14: ...n to turn the power on or off You can also configure the power button to operate in Standby Resume mode or Hibernate mode The button lights when the computer is turned on Microphone jack Plug a microp...

Page 15: ...e port Voltage switch Power connector Ethernet network jack Video port integrated Audio in side speaker jack Case cover thumbscrew Headphone front speaker jack Microphone jack Center subwoofer jack op...

Page 16: ...his jack is user configurable for one of the following Stereo in plug an external audio input source such as a stereo into this jack so you can record sound on your computer Default Stereo out plug yo...

Page 17: ...SB ports Plug USB Universal Serial Bus devices such as a printer scanner camera keyboard or mouse into these ports For more information see Installing a printer scanner or other peripheral device on p...

Page 18: ...n if you call for assistance Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your ope...

Page 19: ...For more information about your computer such as memory size memory type and hard drive size visit Gateway s Support page at support gateway com The Support page also has links to additional Gateway d...

Page 20: ...print much faster than inkjet printers Laser printers are better than inkjet printers when you are printing large documents Storage Devices If you need additional storage space or you want to back up...

Page 21: ...power supplies A standby uninterruptible power supply UPS protects your computer from data loss during a total power failure A UPS uses a battery to keep your computer running temporarily during a pow...

Page 22: ...afely Protecting your computer from power source problems Turning your computer on and off Adjusting the volume Configuring audio jacks Connecting the modem and network Installing peripheral devices 8...

Page 23: ...creen and light shining directly into your eyes Reduce glare by installing shades or curtains on windows and by installing a glare screen filter on your monitor Use soft indirect lighting in your work...

Page 24: ...o distribute your weight evenly on the chair and relieve pressure on the back of your thighs Adjust the back of the chair so it supports the lower curve of your spine You can use a pillow or cushion t...

Page 25: ...devices The voltage selection for your location is typically set at the factory Use the power selection switch on the back of your computer to set the power supply to 115V or 230V To verify that your...

Page 26: ...afely To set the voltage selection switch Use a tool such as an opened paper clip to slide the voltage selection switch to the correct voltage position Voltage selection switch 8510807 book Page 21 Th...

Page 27: ...alled Standby While in Standby the power indicator flashes If your computer is in Standby mode move the mouse or press the power button to wake it up Important Your computer has a built in variable sp...

Page 28: ...power supply and system board remain energized In order to remove all electrical power from your computer unplug the power cord and modem cable from the wall outlets We recommend disconnecting the pow...

Page 29: ...ALT DEL The Task Manager window opens 2 Click the Applications tab then click the program that is not responding 3 Click End Task 4 Click X in the top right corner of the Windows Task Manager dialog b...

Page 30: ...or to the end of a document Indicators Show if your NUM LOCK CAPS LOCK or SCROLL LOCK keys are activated Press the corresponding key to activate the function Windows keys Open the Windows Start menu T...

Page 31: ...l volume level using hardware controls If you are using external speakers turn the knob on the front of the speakers Tips Tricks For instructions on how to adjust the volume in Windows see Adjusting t...

Page 32: ...nds Speech and Audio Devices Click Double click Sounds and Audio Devices then click Advanced under Speaker Settings The Advanced Audio Properties dialog box opens OR If your computer has the Realtek S...

Page 33: ...to an Ethernet network 1 Insert one end of the network cable into the network jack on the back of your computer 2 Insert the other end of the network cable into a cable modem DSL modem or Ethernet jac...

Page 34: ...ecognize such a device whenever you plug it into the appropriate port When you use an IEEE 1394 or USB device for the first time your computer will prompt you to install any software the device needs...

Page 35: ...30 www gateway com Chapter 3 Getting Started 8510807 book Page 30 Thursday June 30 2005 7 27 AM...

Page 36: ...Chapter 4 31 Using Drives and Ports Using the diskette drive Using the Zip drive Using CD or DVD drives 8510807 book Page 31 Thursday June 30 2005 7 27 AM...

Page 37: ...a diskette 1 Insert the diskette into the diskette drive with the label facing up 2 To access a file on the diskette click Start then click My Computer Double click the drive letter for example the A...

Page 38: ...ide an easy way to transfer files between computers if both computers have internal Zip drives or if you have one external portable Zip drive To use a Zip disk 1 Insert the Zip disk into the Zip drive...

Page 39: ...nd accessing data CD RW drive Installing programs playing audio CDs accessing data and creating CDs DVD CD RW drive Installing programs playing audio CDs accessing data creating CDs and playing DVDs D...

Page 40: ...ant Some music CDs have copy protection software You may not be able to play these CDs on your computer Important When you place a single sided disc in the tray make sure that the label side is facing...

Page 41: ...ur computer to copy tracks from a music CD to your hard drive copy or create data CDs and DVDs create music CDs create video DVDs and more Tips Tricks For more information about playing CDs see Playin...

Page 42: ...aring for your computer Updating Windows Protecting your computer from viruses Cleaning your computer Restoring your system Opening the computer case Adding memory and replacing the battery 8510807 bo...

Page 43: ...diskettes and hard drives Avoid subjecting your computer to extreme temperature changes Keep all liquids away from your computer When spilled onto computer components almost any liquid can result in e...

Page 44: ...our computer and keep it running smoothly Windows Update scans your computer and provides you with a tailored selection of updates that apply only to the software and hardware on your computer To run...

Page 45: ...oaded from the Internet Checking all programs for viruses before installing them Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document that you are o...

Page 46: ...omputer from viruses To scan for viruses 1 Click Start All Programs Norton Internet Security then click Norton Internet Security Norton Internet Security opens 2 Click Norton AntiVirus 8510807 book Pa...

Page 47: ...d rescan for the virus To update Norton Internet Security 1 Make sure that you are connected to the Internet 2 Click Start All Programs Norton Internet Security then click Norton Internet Security Nor...

Page 48: ...puter from viruses 4 Follow the on screen instructions to update your Norton Internet Security program with the latest virus protection files 5 When the program has finished click Finish 8510807 book...

Page 49: ...away from the vents with a damp cloth Be careful not to drip any water into the vents Do not attempt to clean dust from the inside of your computer Cleaning the keyboard You should clean the keyboard...

Page 50: ...e the screen with the cloth Cleaning the mouse If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely cleaning the mouse will likely improv...

Page 51: ...ton swab dipped in isopropyl alcohol 5 Replace the mouse ball and lock the retaining ring into place Cleaning CDs or DVDs Wipe from the center to the edge not around in a circle using a product made e...

Page 52: ...ick System Restore 2 Follow the on screen instructions Reinstalling programs and drivers If a program or device on your computer is not working correctly you may need to reinstall your program or driv...

Page 53: ...es not start or if the two previous procedures do not correct the problem you may need to restore your computer to the original configuration To restore your computer to the original configuration 1 T...

Page 54: ...heir antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expans...

Page 55: ...work and all peripheral device cables 3 Press the power button to drain any residual power from your computer 4 Remove the thumbscrews from the side panel cover For the location of the thumbscrews see...

Page 56: ...51 www gateway com Opening the case 6 Swing the side panel away from the computer then lift the panel away from the computer 8510807 book Page 51 Thursday June 30 2005 7 27 AM...

Page 57: ...he side panel press the three black plastic tabs positions indicated by the arrows to release the right side of the bezel 2 Swing the right side of the bezel out to until the left side of the bezel ca...

Page 58: ...de of the bezel with the slots in the left side of the computer 2 Swing the right side of the bezel in to engage the tabs on the right side of the bezel with the slots on the right side of the compute...

Page 59: ...ternal cables are arranged inside the case so they will not be pinched when you close the case 2 Engage the panel tabs into the front of the case then swing the side panel toward the back of the compu...

Page 60: ...page 50 2 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface 3 Find the memory module banks on your system board 4 If yo...

Page 61: ...side panel by following the instructions in Replacing the side panel on page 54 7 Return your computer to its upright position 8 Reconnect the cables and the power cord 9 Turn on your computer Window...

Page 62: ...us and submenus then exit from the utility 4 Shut down your computer 5 Remove the side panel by following the instructions in Removing the side panel on page 50 6 For more stability place your compute...

Page 63: ...cket until it snaps into place 10 Replace the side panel by following the instructions in Replacing the side panel on page 54 11 Reconnect all external cables and the power cord 12 Turn on your comput...

Page 64: ...Chapter 6 59 Troubleshooting Troubleshooting typical hardware and software problems 8510807 book Page 59 Thursday June 30 2005 7 27 AM...

Page 65: ...r make sure that it is turned on If a peripheral device such as a keyboard or mouse does not work make sure that all connections are secure Make sure that your hard drive is not full If an error messa...

Page 66: ...t disc Occasionally discs are flawed or become scratched and cannot be read by the CD or DVD drive If you are trying to play a DVD make sure that you have a DVD drive To identify your drive type see I...

Page 67: ...then try again Try a different disc Occasionally discs are flawed or become scratched and cannot be read by the DVD drive Shut down and restart your computer Clean the disc For more information see C...

Page 68: ...iskettes are flawed and cannot be read by the diskette drive Run Error checking on the diskette For more information see Checking the hard drive for errors in Using Your Computer which has been includ...

Page 69: ...te drive LED is lit continuously Remove the diskette from the drive If the light stays on try restarting your computer DVD drives DVD drive troubleshooting is covered under CD or DVD drives on page 61...

Page 70: ...nstructions on fixing hard drive problems see Checking the hard drive for errors in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then cl...

Page 71: ...URL Web address incorrectly you have lost your Internet connection or your ISP is having technical difficulties Double check the URL or try a different URL If the error message still appears disconne...

Page 72: ...keyboard that you know works to make sure that the keyboard port works Reinstall the keyboard device driver A keyboard character keeps repeating or you see a keyboard stuck or key failure error messa...

Page 73: ...ll messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the service Also make sure that the modem dial...

Page 74: ...location If you can connect on this line call your telephone service to fix the original line Try connecting with the modem at a lower connection speed If reducing the connect speed lets you connect c...

Page 75: ...lick the Phone and Modem Options icon then click the Modems tab 4 Click your modem then click Properties The Modem Properties dialog box opens 5 Click the Diagnostic tab then click Query Modem If info...

Page 76: ...turned on the power LED should be lit Adjust the brightness and contrast controls to the center position Make sure that the monitor cable is connected to the video port on the back of your computer C...

Page 77: ...not negatively affect the monitor s function The text on the display is dim or difficult to read Adjust the brightness and contrast controls Use the monitor degauss feature see your monitor documenta...

Page 78: ...rk see Networking Your Computer on page 77 Passwords Your computer does not accept your password Make sure that CAPS LOCK is turned off then retype the password Power Your computer will not turn on Ma...

Page 79: ...ter setup To set a default printer 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double clic...

Page 80: ...ton that you need to press after adding paper Sound You are not getting sound from the speakers Make sure that the speakers are turned on Make sure that the volume controls are turned up For more info...

Page 81: ...76 www gateway com Chapter 6 Troubleshooting 8510807 book Page 76 Thursday June 30 2005 7 27 AM...

Page 82: ...Chapter 7 77 Networking Your Computer Introducing networking Creating an Ethernet network Testing your network Troubleshooting your Ethernet network 8510807 book Page 77 Thursday June 30 2005 7 27 AM...

Page 83: ...uilt using Standard or Fast Ethernet components Business networks are typically built using Fast or Gigabit Ethernet components To create an Ethernet network you or your electrician must install speci...

Page 84: ...le or DSL modem that provides access to the Internet Equipment you need for a router based Ethernet network For an Ethernet network you need Two or more computers with Ethernet jacks One router One br...

Page 85: ...rs that do not have Ethernet already installed To order wired or wireless Ethernet PCI or PC cards visit the Accessories Store at accessories gateway com Use the documentation that comes with your Eth...

Page 86: ...network Use a computer name of up to 15 characters with no blank spaces Each computer name must be unique on your network All numeric computer names are not allowed Names must contain some letters 6...

Page 87: ...sign an IP address to a computer on the network IP Address Internet Protocol IP address is a number that uniquely identifies a computer on the network Subnet Mask Subnet mask is a number that identifi...

Page 88: ...n setup click Create a new connection and follow the instructions in the New Connection Wizard 4 Click to select the Internet Protocol TCP IP check box in the This connection uses the following items...

Page 89: ...work Connections window 11 Repeat this procedure for every computer on your network Setting up an Ethernet network We recommend using category 5 unshielded twisted pair cable approximately 1 4 in diam...

Page 90: ...gh cable for each computer you want to connect to the network Important Category 5 cables are available in two different types straight through cables used to connect computers to a router and crossov...

Page 91: ...r cable modem Configuring your router After you have named your computers and set up TCP IP on them you can configure your router using your Web browser For these instructions we assume that you are u...

Page 92: ...ss each time you log on click Obtain an IP Address Automatically If your ISP requires a fixed IP address click Specify an IP Address then type the values provided by your ISP 4 When you are finished e...

Page 93: ...ng Your Computer guide on page 4 Check all physical cable connections Compare the status lights on the front of the router or access point with the patterns described in the router or access point lit...

Page 94: ...assign between 0 and 254 The first N should be the same for all computers on your network and the second N should be different for all computers on your network The computer does not recognize an add...

Page 95: ...90 www gateway com Chapter 7 Networking Your Computer 8510807 book Page 90 Thursday June 30 2005 7 27 AM...

Page 96: ...Appendix A 91 Safety Regulatory and Legal Information Safety information Regulatory statements Notices 8510807 book Page 91 Thursday June 30 2005 7 27 AM...

Page 97: ...total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure...

Page 98: ...n a different circuit from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance Accessories The accessories associated with this equipme...

Page 99: ...main on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United States Telephone Consumer...

Page 100: ...ination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 Laser safety statement All Gateway systems equipped with CD and D...

Page 101: ...ectronic equipment is no longer useful to you take it back to your local or regional waste collection administration for recycling In some cases your end of life product may be traded in for credit to...

Page 102: ...will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages...

Page 103: ...98 www gateway com Appendix A Safety Regulatory and Legal Information 8510807 book Page 98 Thursday June 30 2005 7 27 AM...

Page 104: ...ing 12 Caps Lock indicator 25 cards troubleshooting add in card 61 case closing 54 opening 50 CD cleaning 46 inserting 35 playing audio 36 recording 36 troubleshooting 61 CD drive identifying 34 locat...

Page 105: ...identifying 32 troubleshooting 63 using 32 display troubleshooting 64 documentation help 3 Help and Support 3 online help 5 Using Your Computer 4 domain name 87 drives CD 8 34 diskette 32 DVD 8 34 id...

Page 106: ...4 starting 3 Hibernate mode 9 I indicators Caps Lock 25 CD drive 35 diskette drive 32 DVD drive 35 Num Lock 25 numeric keypad 25 Pad Lock 25 power 9 Scroll Lock 25 inkjet printer 15 installing battery...

Page 107: ...power surge 20 troubleshooting 68 monitor cleaning 44 port 12 troubleshooting 71 mouse cleaning 45 PS 2 port 12 troubleshooting 72 USB port 9 12 multimedia adjusting volume 26 playing DVD 36 using DVD...

Page 108: ...es for troubleshooting 60 posture 19 reducing eye strain 18 setting up computer 19 static electricity 49 scanner installing 29 screen cleaning 44 troubleshooting 71 Scroll Lock indicator 25 searching...

Page 109: ...off computer 9 23 24 turning on computer 9 22 U uninterruptible power supply UPS 16 20 updating device drivers 39 Norton Internet Security 40 Windows 39 UPS 16 20 USB port 9 12 V video playing 36 viru...

Page 110: ...MAN E 2500 USR GDE R0 6 05...

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