Gateway Desktops, User Manual

Page: 179 / 198

Solving problems www.gateway.com
171
You cannot see the other computers on your network
Help and Support
For more information about
troubleshooting your network, click
Start , then click Help and Support . Type
the keyword network troubleshooting
in the Search box, then click the arrow.
■
Make sure that your Ethernet cable is plugged into the Ethernet jack on
your computer. Make sure that the other end is plugged into a router.
■
Make sure that all computers are plugged into a powered electrical outlet
and turned on.
■
Make sure that the router is plugged into a powered electrical outlet and
turned on. Most routers have lights that indicate they are working. For
more information, see
the documentation that came with your router.
■
Make sure that all computers on your network have the same workgroup
name.
■
Make sure that all computers are using the same Subnet Mask.
■
If you assigned IP addresses to the computers, make sure that all
computers have different IP addresses. For home networks, IP addresses
should be 192.168.N.N where N is a number you assign between 0 and 254.
The first N should be the same for all computers on your network and the
second N should be different for all computers on your network.
The computer does not recognize an add-in Ethernet card
■
Shut down and restart your computer.
■
Make sure that you have installed the required software. For more
information, see the documentation that came with your Ethernet card.
■
Reseat the card. For more information, about opening your computer case,
see the Hardware Reference Guide. For more information about your
Ethernet card, see the documentation that came with your Ethernet card.
Your Ethernet network is running slower than you expect
■
If your Ethernet network is running slower than you expect, check the
speed of each Ethernet component. For best results, all Ethernet
components should be standard Ethernet (10 Mbps), Fast Ethernet (100
Mbps or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or
10/100/1000 Mbps). A mixture of Ethernet, Fast Ethernet, and Gigabit
Ethernet components will result in your network running at the slowest
component speed.
Passwords
Your computer does not accept your password
Make sure that C
APS LOCK
is turned off, then retype the password.
Power
Your computer will not turn on
■
Make sure that your power cord is connected correctly to your computer.
■
If your computer is plugged into a surge protector, make sure that the
surge protector is connected securely to an electrical outlet, turned on,
and working correctly. To test the outlet, plug a working device, such as
a lamp, into the outlet and turn it on.
■
Make sure that the power cord is free from cuts or damage. Replace any
damaged cables.
8511629.book Page 171 Wednesday, July 19, 2006 9:38 AM