Gateway Computer, Reference Manual

Page: 91 / 126

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Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over
public telephone lines to 53K. Other factors, such as line noise,
telephone service provider equipment, or ISP limitations, may
lower the speed even further.
The speed at which you can upload data is limited to 48K. Your
ISP may not support 48K uploads.
Your fax communications program only sends and receives
faxes at 14,400 bps when you have a 56K modem
•
Current fax technology only supports a maximum send
and receive rate of 14,400 bps.
The modem is not recognized by your computer
•
Make sure that the line connected to the modem is
working and plugged into the appropriate port on your
computer. To make sure that the connections have been
made correctly, see your setup poster or
“Connecting a
dial-up modem” on page 16 .
•
If the modem shares the telephone line with another
device, make sure that the telephone line is not in use
(for example, someone is on the telephone, or another
modem is in use).
•
Use the modem cable that came with your computer.
Some telephone cables do not meet required cable
standards and may cause problems with the modem
connection.
•
Shut down and restart your computer.
•
Run Windows modem diagnostics.
To run modem diagnostics:
1
Close all open programs.
2
Click Start , then click Control Panel . The Control
Panel window opens. If your Control Panel is in
Category View, click Printers and Other Hardware .
3
Click/Double-click the Phone and Modem Options
icon, then click the Modems tab.
4
Click your modem, then click Properties . The Modem
Properties dialog box opens.
8512980.book Page 85 Thursday, March 6, 2008 1:30 PM