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Getting Started     5

If a monitor is not connected or the system is unable to display an 
error, an error beep code sounds.

If the system encounters an error, it is most likely a nonfatal one, 
meaning the system will function until the error can be corrected 
(usually through the BIOS Setup).

Quick check

If the system does not operate correctly, re-read the instructions for any 
procedure(s) you have performed. If an error occurs within an application, 
consult the documentation supplied with the software.

This section identifies solutions to common problems. If the suggestions in 
this section are not helpful, try looking up the problem in the 

Maintaining 

and Troubleshooting the ALR 7300 Server

. In the event of a problem, the 

following checks should be performed:

Looking things over

Sometimes, the simplest things can cause trouble. To avoid unnecessary 
service calls, be sure you check over the basics before you call for support. 
In any complex system, there is potential for a forgotten connection, a 
forgotten switch or a loose connector. Before powering up the system, 
perform the following checks:

Is the power cord connected to the system unit and an AC outlet?

Is the AC outlet supplying power?

If you are using a power strip, is it turned on? Is the circuit breaker 
set?

Does the voltage selection switch on the system power supply 
reflect the proper voltage?

Verifying the configuration

If the system is not operating correctly, the BIOS may contain an invalid 
configuration parameter. Enter the BIOS Setup program and check the 
configuration settings.

 Important!

Under no circumstances 
return any equipment 
without obtaining a Return 
Material Authorization (RMA) 
number.

4074.book  Page 5  Thursday, April 1, 1999  2:56 PM

Summary of Contents for ALR 7300

Page 1: ...Gateway ALR 7300 User s Guide Part 8504074 A MAN SYS US 7300 USR GDE R1 12 98 4074 book Page 1 Thursday April 1 1999 2 56 PM...

Page 2: ...Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other...

Page 3: ...roubleshooting guidelines 6 System Features 7 Basic features 8 Front panel 9 Storage bays 9 Buttons 10 LED indicators 10 Bezel door and keylock 11 RAID cage bay 11 Rear panel 12 Power supply connector...

Page 4: ...er and monitor cases 23 Appendix 25 Acronyms and abbreviations 26 Terms and definitions 30 Regulatory compliance statements 33 FCC Notice 33 Industry Canada Notice 33 CE Notice 34 VCCI Notice 35 Austr...

Page 5: ...Preface Conventions used in this guide iv Safety instructions v Additional information sources vii 4074 book Page iii Thursday April 1 1999 2 56 PM...

Page 6: ...ust be pressed simultaneously Setup Commands to be entered options to select and messages that appear on your monitor are printed in bold User s Guide Names of publications and files are printed in it...

Page 7: ...er ventilation slots Use the voltage setting for your area The voltage selector switch is set at the factory to the correct voltage As a safety feature this system is equipped with a 3 wire power cord...

Page 8: ...ose of used batteries according to the manufacturer s instructions Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has bee...

Page 9: ...www gateway com support to access information about your system or other Gateway products Some types of information you can access are Hardware driver including BIOS and software application updates...

Page 10: ...viii Gateway ALR 7300 User s Guide 4074 book Page viii Thursday April 1 1999 2 56 PM...

Page 11: ...1 Chapter 1 Getting Started Before you begin 2 Setting up the server 2 Powering up the server 4 4074 book Page 1 Thursday April 1 1999 2 56 PM...

Page 12: ...least three inches at the rear of the chassis for cabling and air circulation Protect the computer from extreme temperature and humidity Do not expose it to direct sunlight heater ducts and other hea...

Page 13: ...t Inspect everything carefully Connecting peripherals Refer to Figure 1 and the following procedures when connecting optional peripherals to your system Figure 1 Connecting Peripherals Important Keep...

Page 14: ...ection before you turn on the server You may be able to solve any problems you have at intial startup by verifying that the server setup has been completed correctly Press the on off switch on the fro...

Page 15: ...ed Looking things over Sometimes the simplest things can cause trouble To avoid unnecessary service calls be sure you check over the basics before you call for support In any complex system there is p...

Page 16: ...components can cause a painful or harmful shock If a peripheral such as the keyboard mouse drive or printer does not appear to work ensure that all connections are secure If the screen displays an err...

Page 17: ...2 Chapter 2 System Features Basic features 8 Front panel 9 Rear panel 12 Operating systems 15 4074 book Page 7 Thursday April 1 1999 2 56 PM...

Page 18: ...n connectors dual channel Ultra DMA PCI IDE interface and diskette controller supporting 1 44 MB and 2 88 MB formats RAIDport ready the shared PCI RAIDport slot supports the addition of a RAIDport car...

Page 19: ...nch device or any 3 5 inch device with a special mounting bracket Two additional 5 25 inch drive bays that support a RAID Cage that supports up to three one inch high 3 5 inch single connector attachm...

Page 20: ...he following table Button Function Power button Toggles the system ON or OFF Reset button Allows you to reset the system without having to power it off and then on again Keyboard lock ECC clear button...

Page 21: ...event unauthorized access RAID cage bay The RAID Cage bay supports connection of up to three 3 5 inch hot swappable LVD SCA SCSI hard drives The backplane automatically sets the SCSI ID numbers and pr...

Page 22: ...s the rear panel of the system Figure 3 Rear Panel Expansion slot cover plates Parallel port Serial port 1 Serial port 2 Mouse port Keyboard port Video port USB ports LAN port Chassis fan 1 Chassis fa...

Page 23: ...connector This is a connector on the power supply which provides the electrical current to the system and its peripherals Using the power cable supplied with the system connect the power supply to a...

Page 24: ...pports any mouse with a miniature circular DIN mini DIN connector Keyboard port This port supports any keyboard with a miniature cir cular DIN mini DIN connector Video port Connects your monitor to th...

Page 25: ...ous operating systems are constantly changing Contact Gateway Technical Support for the latest information about operating systems and support versions If your operating system does not support multi...

Page 26: ...16 Gateway ALR 7300 User s Guide 4074 book Page 16 Thursday April 1 1999 2 56 PM...

Page 27: ...3 Chapter 3 Maintaining and Cleaning the System Maintaining the system 18 Cleaning the system 22 4074 book Page 17 Thursday April 1 1999 2 56 PM...

Page 28: ...formance Windows 95 and Windows NT provide maintenance tools that help prevent possible hard drive problems The two most important tools for hard drive maintenance are the programs ScanDisk and Disk D...

Page 29: ...s ScanDisk uses when it checks the disk surface click on the Options button select the options from the Surface Scan Options window then click on the OK button to close the window 5 If you want ScanDi...

Page 30: ...x opens asking you to select a drive to defragment 2 Select the drive from the pull down menu then click OK A dialog box opens showing the progress of the defragmentation When defragmentation is compl...

Page 31: ...ad itself Diskettes used in a contaminated system can get infected and in turn transfer the virus when used in another system A virus can also spread via programs downloaded from bulletin boards or th...

Page 32: ...s out of the socket 4 Once the mouse ball is free use adhesive tape to pick up any dust or lint on its surface and wipe away dirt or lint inside the mouse ball socket You can also blow into the socket...

Page 33: ...of the keyboard Cleaning the monitor screen Use a soft cloth and window cleaner to clean the monitor screen Squirt a little cleaner on the cloth never directly on the screen and wipe the screen with...

Page 34: ...24 Gateway ALR 7300 User s Guide 4074 book Page 24 Thursday April 1 1999 2 56 PM...

Page 35: ...A Appendix A Appendix Acronyms and abbreviations 26 Terms and definitions 30 Regulatory compliance statements 33 4074 book Page 25 Thursday April 1 1999 2 56 PM...

Page 36: ...put system BIST Basic integrity self test CD Compact disc CD ROM Compact disc read only memory CHS Cylinder head sector CMOS Complementary metal oxide semiconductor CPU Central processing unit DBE Dou...

Page 37: ...ea network LBA Logical block addressing LED Light emitting diode LVD Low voltage differential MB Megabyte MBE Multiple bit error Mbps Megabits per second MIDI Musical instrument digital interface MHz...

Page 38: ...per minute RTC Real time clock SBE Single bit error SCA Single connector attachment SCI Signal control interrupt SCSI Small computer system interface SDRAM Synchronous dynamic random access memory SE...

Page 39: ...Appendix 29 USB Universal serial bus V Volt V AC Volts alternating current VGA Video graphics array VRM Voltage regulator module W Watt 4074 book Page 29 Thursday April 1 1999 2 56 PM...

Page 40: ...e computer when it is already turned on Boot disk A disk containing operating system programs required to start your computer A boot disk can be a diskette hard drive or CD Byte The basic unit of meas...

Page 41: ...evice needs the processor s services The number of IRQs is limited by industry standards Operating system A program that supervises the computer s operation including handling I O networking and conne...

Page 42: ...sured by the number of pixels the screen can display For example a resolution of 800x600 means that the screen can display 800 pixels in a row and can display 600 rows The more pixels displayed the hi...

Page 43: ...relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consu...

Page 44: ...nt has been tested and found to comply with the following European directives i EMC Directive 89 336 EEC amending directive 92 31 EEC 93 68 EEC as per EN 55022 1995 Radiated Emission Class A EN 55022...

Page 45: ...se When such trouble occurs the user may be required to take corrective action Australia New Zealand Notice This device has been tested and found to comply with the limits for a Class A digital device...

Page 46: ...36 Gateway ALR 7300 User s Guide 4074 book Page 36 Thursday April 1 1999 2 56 PM...

Page 47: ...r case 23 hard drive 18 keyboard 22 monitor case 23 monitor screen 23 mouse 22 computer components 2 configuration BIOS Setup 5 quick check 5 verifying 5 connecting AC power 4 keyboard 4 monitor 4 mou...

Page 48: ...8 memory 8 PCI 8 guidelines troubleshooting 6 H hard drive maintaining 18 I IDE controller ultra DMA 8 InforManager 8 CPU 8 power supply 8 processor 8 Intel MP specification selecting 15 ISA bus width...

Page 49: ...ctor switch 4 13 power switch 10 powering up the system 4 processor data path to memory 8 InforManager 8 operating systems supported 15 supported 8 testing 4 Q quick check troubleshooting 5 R RAM ECC...

Page 50: ...ltraSCSI controller 8 Unix Ware versions supported 15 unpacking the system 2 using Disk Defragmenter 20 ScanDisk 18 V verifying the configuration 5 video chip manufacturer 8 connecting 4 DRAM 8 voltag...

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