78 Maintaining and Troubleshooting the Gateway ALR 7200 Server
Modem Problems
The modem is not recognized by the system.
Probable Cause
Solution
The modem has not
been added as new
hardware.
Add the modem as new hardware.
The modem is not
connected to a live
phone jack.
Make certain the line connected to the modem
is live and plugged into the appropriate port on
the modem (line port).
The modem is not
configured with a valid
interrupt or address.
Check the system settings for possible
conflicts. If one exists, correct the problem by
selecting an available interrupt and address.
The phone jack is
shared by another
modem or telephone.
If the modem shares the jack with another
device, make certain the other device does
not have the port open (for instance, someone
is on the phone, or another modem is in use).
3436.book Page 78 Friday, August 7, 1998 10:23 AM
