Gateway 8450R, System Manual, Page: 143 / 172

142
Troubleshooting
The video is distorted
Error messages
This section lists common error messages that you may see. These messages
often indicate procedural errors such as an incorrect keystroke or a
write-protected diskette. Some messages, however, may indicate a problem
that requires you to consult the troubleshooting section of this manual.
Probable cause Solution
The monitor controls are
not properly adjusted Adjust the monitor controls until the text becomes clear. (See
your monitor documentation for more information.)
The connector or cable is
damaged Check the connector and cable for bent or damaged pins.
The surge protector or
UPS is damaged Disconnect the monitor power cable, then connect it directly
to the power source.
The monitor is too close
to a source of electrical
interference Move the monitor away from sources of electrical
interference, such as televisions, unshielded speakers,
microwave ovens, fluorescent lights, and metal beams or
shelves.
The monitor needs to be
degaussed Turn off the server and monitor and leave them off for at least
a half hour, then restart the server.
Error message Solutions
Access denied Try saving to a new file or diskette.
Move the write-protection tab over the hole on the back of
the diskette.
Bad command or file name Make certain you entered the right command.
Verify the specified drive, then try it again.
If you are trying to exit MS-DOS to return to Windows, type
exit,
then press
E
NTER
.
Base memory [xxx]
expansion This is an informational message only. No action is required.
Checking RAM on disk
controller Your BIOS configuration is incorrect. Open the BIOS Setup
utility, then make sure the settings are correct.
CD-ROM is not recognized See “The server does not recognize the CD drive” on
page 132 for a possible solution.
Data error Use CheckDisk on the drive with the error.
8506284.book Page 142 Thursday, July 13, 2000 11:43 AM