Gateway 7250R System Manual Download Page 96

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Hard drive problems

Hard drive problems

The system does not recognize a SCSI drive

Memory and processor problems

The system detected memory errors during start up

The CD drive cables are
not installed correctly

Open the system, then make sure all cables between the IDE
controller and the CD drive are correctly connected.

The CD drive may be
defective

Replace the CD drive.

Probable cause

Solution

SCSI hot-plug drive is
not seated correctly

Open the system and reseat the hot-plug drive(s). This
problem is most common immediately after shipping.

The SCSI bus is not
properly terminated

Open the system and make sure that the last device on the
SCSI chain is properly terminated.

The drive is configured
with a conflicting SCSI
address

Change the device’s SCSI address to one that is not
currently being used by the system.

The cables are not
connected correctly

Open the system, then make sure the cables are connected
properly.

Probable cause

Solution

Memory was added or
removed, and the new
configuration was not saved
in the BIOS Setup utility

Open the BIOS Setup utility and save the new memory
configuration.

The memory was installed
incorrectly

Make sure that the memory is proper seated and
oriented.

Probable cause

Solution

8506162.book Page 89 Wednesday, May 10, 2000 10:21 AM

Summary of Contents for 7250R

Page 1: ...A MAN US 7250R SYS RACK GDE R0 4 00 7250R Server System Manual ...

Page 2: ...est 13 Setting up the operating system 13 Turning off the server 13 Resetting the server 15 3 Case Access 17 Preventing static electricity discharge 17 Opening the case 18 Opening the bezel 19 Removing the top panel 19 Closing the case 20 Replacing the top panel 20 Closing the bezel 21 4 Replacing and Adding Internal Devices 23 Drives 23 Preparing to replace or add a drive 23 Drive cabling informa...

Page 3: ...ating the BIOS 67 Setting the system board jumpers 68 The CMOS Clear jumper 68 Password Clear jumper 68 Recovery Boot jumper 69 BIOS Boot Block Write Enable jumper 70 BMC Boot Block Write Enable jumper 70 FRB Enable jumper 71 Intrusion Detection Enable jumper 72 BMC Firmware Update jumper 72 WOL Enable jumper 73 6 Managing the Server 75 Avoiding power source problems 75 Surge suppressors 75 Line c...

Page 4: ...ation 87 Troubleshooting guidelines 88 CD problems 88 Hard drive problems 89 Memory and processor problems 89 Modem problems 90 Peripheral Adapter problems 91 Printer problems 92 System problems 93 Video problems 95 Error messages 97 A Safety Regulatory and Notices 101 B System Specifications 115 Environmental specifications 116 System I O addresses 116 Memory map 119 Interrupts 119 DMA usage 120 ...

Page 5: ...iv 8506162 book Page iv Wednesday May 10 2000 10 21 AM ...

Page 6: ...nd messages that appear on your monitor are printed in bold User s Guide Names of publications are printed in italic Viewpoint All references to front rear left or right on the server are based on the server being in a normal upright position as viewed from the front Important A note labeled important informs you of special circumstances Caution A caution warns you of possible damage to equipment ...

Page 7: ...ther Gateway products Some types of information you can access are Hardware driver and program updates Technical tips Service agreement information Technical documents and component information Frequently asked questions FAQs Documentation for peripherals or optional components Online technical support 8506162 book Page vi Wednesday May 10 2000 10 21 AM ...

Page 8: ...SGRAM Two PCI slots on a riser card additional slots on the system board are not usable in this chassis ATX form factor system board One 3 5 inch 1 44 MB diskette drive one slim line CD drive and at least one hard drive Integrated voltage regulator modules VRMs for both processors Integrated Adaptec AIC 7896 dual function controller providing both low voltage differential LVD Ultra2 small computer...

Page 9: ...control the server Hot plug drive bay includes up to four hot swappable hot plug drives connected to a hot plug backplane The drive bays support 1 0 inch drives Hot plug drives plug into the hot plug drive bay Slimline CD drive plays data or audio CDs Slimline CD drive Diskette drive Control Panel Hot plug drives Hot plug drive bay 8506162 book Page 2 Wednesday May 10 2000 10 21 AM ...

Page 10: ...pply fault LED lights when the power supply experiences a fault condition Expansion card slots 2 let you install as many as two 32 bit 33 MHz PCI expansion cards USB ports connect external Plug and Play devices such as printers and pointing devices that are automatically configured when they are plugged into the server through one of these ports USB keyboards and mice are not supported Serial port...

Page 11: ...ed to help prevent unauthorized access to the chassis E System board see System board on page 6 F Fan assembly fans provide cooling for the system G Hot plug bays support up to four 1 inch high 3 25 inch SCA SCSI hard drives Empty drive bays contain empty carriers to control airflow and EMC characteristics H Hot plug drives plug into the hot plug drive bays I Diskette drive bay supports the legacy...

Page 12: ...lays data or audio CDs L Secondary drive bay assembly supports the slimline CD drive and the legacy diskette drive M Hot plug backplane provides the control for the hot plug drives N Power distribution board controls power distribution from the power supply to the internal components 8506162 book Page 5 Wednesday May 10 2000 10 21 AM ...

Page 13: ...ocessor fan connector D Primary processor connector E DIMM slots 4 F Main power connector 24 pin G ATX auxiliary power connector 6 pin H Fan connector I Diskette drive connector A C B D E F G H N O P Q T Z X Y AA AB AC AF AG AH AK J S U W I K M L R V AJ AE AD AI 8506162 book Page 6 Wednesday May 10 2000 10 21 AM ...

Page 14: ...e SMM feature connector U Ultra wide SCSI connector V Ultra2 SCSI connector W Hard drive LED connector X Intelligent chassis management bus ICMB connector not used Y Chassis intrusion connector Z Expansion card connectors not used AA Fan connector not used AB Wake on LAN WOL jumper AC PCI connector used for riser card AD Expansion card connector not used AE Video connector AF Dual USB connectors A...

Page 15: ...rries signals from the backplane to the front panel SCA SCSI drive connectors 4 connect the four SCA SCSI drives Install drives in increasing order of SCSI ID Front panel connector Power connector SCSI connector Jumper block Back of the hot plug backplane board Front of the hot plug backplane board SCSI ID 1 SCSI ID 0 SCSI ID 3 SCSI ID 2 8506162 book Page 8 Wednesday May 10 2000 10 21 AM ...

Page 16: ... LEDs glow green whenever the hard disk is actively reading or writing data and glow amber if the disk fails Backplane connector carries signals from the hot plug backplane to the control panel NMI switch allows a technician servicing the server to generate a non maskable interrupt NMI to help debug server errors Reset button lets you reset the server if it has become nonresponsive Sleep button le...

Page 17: ...nsion slot on the system board PCI expansion slots provide support for as many as two 32 bit 33MHz PCI expansion cards Slot 1 is the lower slot and slot 2 is the upper slot Edge connector connects to the PCI slot closest to the processors PCI Slot 2 PCI Slot 1 Edge connector 8506162 book Page 10 Wednesday May 10 2000 10 21 AM ...

Page 18: ... the server Protect the server from extreme temperature and humidity Do not expose it to direct sunlight heater ducts or other heat generating objects Keep the server away from equipment that generates magnetic fields such as unshielded stereo speakers Even a telephone placed too close to the server may cause interference Plug the server into a wall outlet power strip or uninterruptible power supp...

Page 19: ...nitor 3 Turn on the server The light emitting diode LED on the control panel is on when the power is on 4 Turn on any other components connected to the server such as speakers a printer or a scanner If nothing happens when you turn on the system Make sure that the power cables are securely plugged in and that the power strip or UPS if you are using one is plugged in and turned on Make sure the mon...

Page 20: ...ng the operating system To complete the operating system setup 1 After the server starts the start up wizard opens Click Next 2 Type the requested information in the appropriate text boxes When you have finished typing the information click Next 3 Continue following the instructions and selecting options in the start up wizard dialog boxes clicking Next to move through the dialog boxes until the w...

Page 21: ... power button 3 Turn off the monitor and peripherals Caution When you turn the server off some electric current still flows through it Before opening the server case or connecting or removing any peripherals turn off the server then unplug the power cord Important For other operating systems such as Windows 2000 or Novell Netware refer to the appropriate operating system software manual for specif...

Page 22: ...ts you close a program that is not responding 2 Click Task Manager then select the program that is not responding 3 Close the program by clicking End Task 4 If the server does not respond press the reset button to restart the server As a part of the regular startup process a program to check the disk status runs automatically When the checks are finished Windows starts Important For other operatin...

Page 23: ...16 System Setup 8506162 book Page 16 Wednesday May 10 2000 10 21 AM ...

Page 24: ...rfaces such as plastic and packing foam in your work area Remove the parts from their antistatic bags or containers only when you are ready to use them Do not lay parts on the outside of an antistatic bag or container because only the inside provides antistatic protection Always hold cards by the edges and their metal mounting brackets Avoid touching components on the cards and the edge connectors...

Page 25: ...ns at the beginning of this chapter to avoid static electricity damage Only qualified personnel should open the system for maintenance If you are qualified to maintain the system yourself make sure you are properly grounded before opening the system chassis Important All references to front back left or right on the server are based on the server being in a normal upright position as viewed from t...

Page 26: ...ut away from the chassis 2 Swing the door downward on its hinges so that it rests below the front of the system Removing the top panel The top panel provides access to all of the internal components of the server To remove the top panel 1 Turn off the server and disconnect all power cords 2 Observe all safety and static electricity precautions see Preventing static electricity discharge on page 17...

Page 27: ...s Closing the case Close the chassis as soon as you finish installing or removing components so that dust and dirt do not collect inside the server Replacing the top panel You must replace the top panel before you can operate the server If you do not a system intrusion event is logged by the system management hardware Be careful not to pinch any cables in the panel as you replace it 8506162 book P...

Page 28: ...ch securing it in place The tabs on the front of the top panel slide under the lip of the front panel 3 Replace the screws you removed earlier Closing the bezel Close the bezel to prevent accidental or unauthorized access to the server controls hot plug drives and removable media drives To close the bezel swing the bezel up and press it firmly into place 8506162 book Page 21 Wednesday May 10 2000 ...

Page 29: ...22 Case Access 8506162 book Page 22 Wednesday May 10 2000 10 21 AM ...

Page 30: ...tall drives keep the following in mind If you remove a drive place it in an antistatic bag or container Before you install a drive see the drive documentation for information on configuring the drive setting any jumpers on the drive and attaching cables to the drive If you are installing a drive that uses an add in controller install the expansion card before you install the drive You may need to ...

Page 31: ...e the SCSI LVD cable to connect the hot plug backplane to the integrated SCSI controller on the system board Replacing the diskette drive The diskette drive is immediately below the control panel To replace the diskette drive 1 Turn off the system and disconnect the power cord and all other external peripheral devices 2 Open the case See Opening the case on page 18 and Preventing static electricit...

Page 32: ...ve tray by removing the two screws from the front panel 5 Pull the tray out of the chassis 6 Remove the drive from the tray by removing the four screws that secure the drive to the tray 8506162 book Page 25 Wednesday May 10 2000 10 21 AM ...

Page 33: ...de of the front panel as you face the system The hot plug bay supports as many as four 1 inch high 3 5 inch SCSI hard drives The hot plug drives are assigned SCSI ID numbers by the hot plug backplane with the drive in the upper left corner of the hot plug bay assigned SCSI ID 0 The backplane assigns SCSI IDs to the other drives in order up to SCSI ID 3 in the lower right corner of the hot plug bay...

Page 34: ...icator LEDs on the front panel to determine which drive needs to be replaced 3 Remove the drive from the drive bay by unclipping the retention lever and rotating the lever out away from the front of the system 4 Continue pulling outward until the drive is entirely out of the system holding the top edge of the carrier to make sure the drive exits the chassis smoothly 5 Remove the four screws that s...

Page 35: ...t side of the front panel as you face the system The hot plug bay supports as many as four 1 inch high 3 5 inch SCSI hard drives The hot plug drives are assigned SCSI ID numbers by the hot plug backplane with the drive in the upper left corner of the hot plug bay assigned SCSI ID 0 The backplane assigns SCSI IDs to the other drives in order up to SCSI ID 3 in the lower right corner of the hot plug...

Page 36: ... the retention lever and rotating the lever out away from the front of the system 2 Continue pulling outward until the drive carrier is entirely out of the system 3 Remove the four screws that secure the air baffles to the carrier then remove the air baffles 8506162 book Page 29 Wednesday May 10 2000 10 21 AM ...

Page 37: ... the side of the retention lever latch on the side of the drive bay and firmly close the lever 7 Run any necessary utilities to setup the new drive See the utility software documentation for details Replacing the slimline CD drive The slimline CD drive is located below the diskette drive on the left side of the front panel To replace the slimline CD drive 1 Turn off the system and disconnect the p...

Page 38: ...t these cables after you install the new drive 5 Loosen the three captive thumbscrews that secure the CD drive tray to the chassis 6 Slide the CD drive tray out of the front of the chassis 7 Remove the CD drive from the tray by removing the three screws that secure the drive to the tray and disconnecting the drive connector at the back of the tray 8 Place the new drive on the tray connecting the d...

Page 39: ... cables are in their original positions See your drive documentation for proper cable orientation 11 Reconnect the diskette drive cables using the instructions in Replacing the diskette drive on page 24 12 Close the case See Closing the case on page 20 13 Reconnect the power cord and all other external peripheral devices then turn on the system 8506162 book Page 32 Wednesday May 10 2000 10 21 AM ...

Page 40: ...the following in mind Registered DIMMs should not be combined with unbuffered DIMMs Memory should be added in order from DIMM 1 to DIMM 4 There can be no empty slots between installed DIMMs No jumper settings are required for the memory size or type because the BIOS automatically detects this information To replace DIMMs 1 Turn off the system and disconnect the power cord and all other external pe...

Page 41: ...to the socket aligning the two notches in the DIMM with the two notches in the DIMM socket 5 Gently press the DIMM into the socket until it is firmly seated Inserting the DIMM automatically locks the socket clamps on each end of the DIMM 6 Close the case See Closing the case on page 20 7 Reconnect the peripherals and the power cord then turn on the system 8506162 book Page 34 Wednesday May 10 2000...

Page 42: ...M 4 There can be no empty slots between installed DIMMs No jumper settings are required for the memory size or type because the BIOS automatically detects this information To add DIMMs 1 Turn off the system and disconnect the power cord and all other external peripheral devices 2 Open the case See Opening the case on page 18 and Preventing static electricity discharge on page 17 3 Pull open the so...

Page 43: ...t until it is firmly seated Inserting the DIMM automatically locks the socket clamps on each end of the DIMM 6 Close the case See Closing the case on page 20 7 Reconnect the peripherals and the power cord then turn on the system 8506162 book Page 36 Wednesday May 10 2000 10 21 AM ...

Page 44: ...he kit includes the processor a fansink or heatsink and a disposable grounding wrist strap To replace a processor 1 Turn off the system and disconnect the power cord and all external peripheral devices 2 Open the case by following the instructions on page 18 See Preventing static electricity discharge on page 17 3 Disconnect the processor fan cable from the processor fan connector on the system bo...

Page 45: ...f the processor retention brackets that hold the processor to be removed 5 Push the handle of the screwdriver toward the processor When the tab that locks the processor in place opens lift up slightly on the side of the processor 6 Repeat the previous two steps for the other side of the processor 8506162 book Page 38 Wednesday May 10 2000 10 21 AM ...

Page 46: ...Processors 39 7 Pull the processor up and out of the slot 8 If the heatseink is separate attach it to the processor 8506162 book Page 39 Wednesday May 10 2000 10 21 AM ...

Page 47: ...e power cord and all other cords you removed then turn on the system Adding a processor The system is compatible with the Intel Pentium III 600 MHz and faster processors with 100 MHz front side bus FSB As many as two processors may be installed in the system The second processor must match the first processor in speed or the system functions at the speed of the slowest processor Important Gateway ...

Page 48: ...ces 2 Open the case See Opening the case on page 18 and Preventing static electricity discharge on page 17 3 Remove the terminator card from the second processor slot to make room for the additional processor 4 If the heatseink is separate attach it to the processor Caution A heatsink or fansink must be installed on each processor Installing a processor without a heatsink or fansink could result i...

Page 49: ...sor fan cable to the secondary processor fan connector on the system board See System board on page 6 for location 7 Close the case See Closing the case on page 20 8 Reconnect the power cord and all other cords you removed then turn on the system Important Gateway recommends that you run a processor retest from the BIOS Setup utility whenever you replace or add a processor 8506162 book Page 42 Wed...

Page 50: ...tery For more information about the BIOS Setup utility see About the BIOS Setup utility on page 65 Warning Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by manufacturer Dispose of used batteries according to manufacturer s instructions Warnung Explosionsgefahr bel falsch eingebautter batterie Ersetzen der batterien nur mit batterie...

Page 51: ...e 8 Close the case as described in Closing the case on page 20 9 Reconnect the peripherals and the power cord then turn on the system 10 If the CMOS data is not correct change the information in the BIOS Setup utility using the data you recorded in Step 2 Troubleshooting the battery installation If you have problems after installing the new battery try each of the items listed below restarting the...

Page 52: ...ect the cables Close the case as described in Closing the case on page 20 reconnect the modem and power cords then turn on the server Turn off the server remove the cover and if you have the proper test equipment make sure that the new battery has power Although unlikely your new battery may be defective Close the case as described in Closing the case on page 20 reconnect the power cord then turn ...

Page 53: ...u can install an expansion card in slot 2 To replace an expansion card 1 Set any jumpers and switches on the replacement card if required in the card instructions 2 Turn off the server then disconnect the power cord and all external peripheral devices 3 Open the case See Opening the case on page 18 and Preventing static electricity discharge on page 17 4 Disconnect any cables attached to the card ...

Page 54: ...side until it locks into place then remove the expansion card from the system 7 If the replacement riser card has an ISA retainer a plastic piece on the end of the card remove the ISA retainer then install the expansion card in the chassis PCI slot 1 is the bottom slot and PCI slot 2 is the top slot 8506162 book Page 47 Wednesday May 10 2000 10 21 AM ...

Page 55: ...ay need to reconfigure the server after replacing an expansion card You may also need to install upgrade software that came with the card Check the card documentation for additional information Adding an expansion card When adding an expansion card you must install an expansion card in slot 1 before you can install an expansion card in slot 2 To add an expansion card 1 Set any jumpers and switches...

Page 56: ...d remove the slot cover by removing the thumbscrew on the slot cover bracket then remove the slot cover bracket PCI slot 1 is the bottom slot and PCI slot 2 is the top slot 5 Pull out the slot cover 8506162 book Page 49 Wednesday May 10 2000 10 21 AM ...

Page 57: ...card press the lever to release the card guide and slide the card guide to the side 7 Insert the bottom edge of the expansion card the keyed edge with the contacts into the slot on the riser card and push in firmly to seat the card 8506162 book Page 50 Wednesday May 10 2000 10 21 AM ...

Page 58: ... peripherals and the power cord then turn on the system You may need to reconfigure the server after installing some expansion cards You may also need to install software that came with the card Check the card documentation for additional information Replacing the power supply The 275 W power supply provides all system power through a power distribution board To replace the power supply 1 Turn off...

Page 59: ...hassis 5 Insert the new power supply through the back panel making sure that the connectors on the power supply seat firmly in the connectors on the power distribution board 6 Close the power supply cover and replace the screws you removed in Step 3 7 Close the case See Closing the case on page 20 8 Reconnect the power cord and all external peripherals then turn on the system 8506162 book Page 52 ...

Page 60: ...e power cord and external peripherals 2 Open the case See Opening the case on page 18 and Preventing static electricity discharge on page 17 3 Remove the power supply as described in Replacing the power supply on page 51 4 Unplug the cables that connect the power distribution board to other system components Note the location and orientation of each cable before you remove it 5 Remove the four scr...

Page 61: ...case on page 20 10 Reconnect the power cord and external peripherals then turn on the system Replacing the fans The fans are located between the system board and the hot plug drive cage The fans are not hot plug capable and you must shut down the system to replace a fan To replace a fan 1 Turn off the system and disconnect the power cord and external peripherals 2 Open the case See Opening the cas...

Page 62: ...ation and airflow match the direction and airflow of the fan you removed 6 Plug the fan connector into the connector on the system board Fan 1 plugs into connector J1J1 and fan 2 plugs into connector J1G6 7 Close the case See Closing the case on page 20 8 Reconnect the power cord and external peripherals then turn on the system Tabs 8506162 book Page 55 Wednesday May 10 2000 10 21 AM ...

Page 63: ...ect all cables from the front panel board Note the location and orientation of each cable as you remove it 4 Remove the two screws that secure the board to the front of the chassis then remove the board from the system 5 Install the new front panel board by replacing the two screws you removed in Step 4 6 Plug the front panel cables into the appropriate connectors on the front panel board 7 Close ...

Page 64: ...se See Opening the case on page 18 and Preventing static electricity discharge on page 17 3 Disconnect all cables to the hot plug backplane noting the connectors so you can reconnect them after replacing the backplane 4 Remove all hot plug drives being careful to note which drive was in which slot 5 Remove the six screws that secure the hot plug drive bay in the chassis 6 Tilt the bay forward to c...

Page 65: ...hot plug drive bay and remove the backplane 8 Set any jumpers on the new backplane for your configuration 9 Secure the new backplane to the back of the hot plug drive bay with the six screws you removed in Step 7 Screw Screw Screw Screw Screw Screw 8506162 book Page 58 Wednesday May 10 2000 10 21 AM ...

Page 66: ...he chassis 11 Replace the six screws you removed in Step 5 12 Reconnect all cables on the backplane to the correct connectors 13 Replace all hot plug drives Make sure that you replace them in the same slots that they were in before you removed them 14 Close the case See Closing the case on page 20 15 Reconnect all peripherals and the power cord then turn on the system 8506162 book Page 59 Wednesda...

Page 67: ... Opening the case on page 18 and Preventing static electricity discharge on page 17 3 Remove all expansion cards from the system See Replacing an expansion card on page 46 4 Remove the two screws that secure the riser card assembly to the chassis then lift the riser card assembly out of the chassis 5 Disconnect all cables from the system board Note the location and orientation of each cable before...

Page 68: ...hassis then lift the fan assembly up and place it on the hot plug drive bay 7 Remove any processors and DIMMs that you will install in the new system board See Replacing memory on page 33 and Replacing a processor on page 37 Screw Screw Screw 8506162 book Page 61 Wednesday May 10 2000 10 21 AM ...

Page 69: ... chassis then lift the system board out of the chassis 9 Remove the new system board from its anti static bag and set any jumpers that you may need to set for your configuration See System board on page 6 and Setting the system board jumpers on page 68 8506162 book Page 62 Wednesday May 10 2000 10 21 AM ...

Page 70: ...ard See Replacing memory on page 33 and Replacing a processor on page 37 13 Replace the fan assembly using the three screws you removed in Step 6 14 Reconnect the system cables to the appropriate connectors on the system board See System board on page 6 for reference 15 Replace the riser card using the two screws you removed in Step 4 Make sure you seat the riser card securely into the proper conn...

Page 71: ...ion cards you removed from the system in Step 3 See Replacing an expansion card on page 46 17 Close the case See Closing the case on page 20 18 Reconnect all peripherals and the power cord then turn on the system 8506162 book Page 64 Wednesday May 10 2000 10 21 AM ...

Page 72: ...the startup process The Main BIOS Setup utility screen opens It may not look exactly like the screen shown below BIOS Setup Utility Main Advanced Security Server Boot Exit Item Specific Help System Time System Date Legacy Diskette A Legacy Diskette B Hard Disk Pre Delay Primary IDE Master Primary IDE Slave Secondary IDE Master Secondary IDE Slave Processor Settings Language xx xx xx xx xx xxxx ena...

Page 73: ...ity F9 opens a screen that lets you return all values to their default settings F10 opens a screen that lets you save all settings then exit the BIOS Setup utility The main screen has the following menu selections at the top of the screen Main gives you access to basic information and settings related to your system hardware and configuration Advanced gives you access to information and settings f...

Page 74: ...e the BIOS update diskette Update the BIOS Restore the BIOS settings Follow the detailed instructions for updating the BIOS that are included in the self extracting file that you can download from the technical support area of Gateway s Web site Important Whenever the BIOS is updated the microcode table is returned to the default setting To update the table to the proper settings for your processo...

Page 75: ... Make sure you turn off the server and unplug the power cord before moving the jumper Password Clear jumper The Password Clear jumper on the system board pins 5 through 7 of jumper J2J1 lets you clear the passwords See the figure on page 6 for the location of the jumper Mode Jumper Setting Action When Set CMOS protected Pins 1 2 Normal operation default Clear CMOS Pins 2 3 Causes server to clear a...

Page 76: ...sk Make sure you turn off the server and unplug the power cord before moving the jumper Mode Jumper Setting Action When Set Protect Pins 5 6 Normal operation default Clear Pins 6 7 Clears all passwords at bootup Caution Moving the jumper while the power is on can damage the server Always turn off the server and unplug the power cord before moving the jumper Mode Jumper Setting Action When Set Norm...

Page 77: ...am the BMC boot block using the correct utilities You can download these utilities from the Gateway Web site along with the latest version of the BMC firmware See the figure on page 6 for the location of the jumper Caution Incorrect programming of the boot block may make the system unbootable Mode Jumper Setting Action When Set Normal Pins 13 14 BIOS boot block is write protected default BIOS upda...

Page 78: ...ble shows the settings required to enable FRB Make sure you turn off the server and unplug the power cord before moving the jumper Mode Jumper Setting Action When Set Normal Pins 1 2 BMC boot block is write protected default Writes enabled Pins 2 3 Allows BMC boot block to be programmed through the correct utilities Caution Moving the jumper while the power is on can damage the server Always turn ...

Page 79: ...d before moving the jumper BMC Firmware Update jumper The BMC Firmware Update jumper on the system board pins 9 through 11 on jumper J3J1 lets you update the BMC firmware during system boot See the figure on page 6 for the location of the jumper Mode Jumper Setting Action When Set Enable Pins 5 6 Intrusion detection is enabled default Disable Pins 6 7 Intrusion detection is disabled Caution Moving...

Page 80: ...u turn off the server and unplug the power cord before moving the jumper Mode Jumper Setting Action When Set Normal Pins 9 10 Normal boot default Update BMC Pins 10 11 System updates BMC Caution Moving the jumper while the power is on can damage the server Always turn off the server and unplug the power cord before moving the jumper Mode Jumper Setting Action When Set Disabled Pins 1 2 Disables wa...

Page 81: ...74 Using the BIOS Setup Utility 8506162 book Page 74 Wednesday May 10 2000 10 21 AM ...

Page 82: ...ing your server When purchasing a surge suppressor Make sure the surge suppressor meets the appropriate product safety certification for your location such as Underwriters Laboratories UL or Conformite European CE Check the maximum amount of voltage the suppressor allows to pass through the line The lower the voltage that the suppressor allows to pass through the better the protection for the serv...

Page 83: ...k and shut down your server You cannot run your server for an extended period of time while using only the UPS Maintain and manage your hard drive Regular maintenance can keep your hard drive operating efficiently and good file management can keep the server free of unwanted files while making important files secure and easier to find Hard drive maintenance utility If you are using the Windows NT ...

Page 84: ...r completing the scan Hard drive management practices By deleting unneeded files from your hard drive and managing the space that is automatically allocated for saving certain files you can help maintain the performance of the hard drive We suggest that you first check your hard drive for available space then back up important files prior to deleting unneeded files in case you delete important fil...

Page 85: ...rd drive you free up space on the hard drive and help improve hard drive performance The following sections give you some simple ways to delete unneeded files Deleting Windows temporary files During normal operation Windows constantly creates new temporary tmp files You can safely delete all but the most recent tmp files To delete tmp files 1 Open Windows Explorer then select Tools Find then Files...

Page 86: ...ed from the hard drive Instead the file is moved into the Recycle Bin Because files are stored in the Recycle Bin and not deleted from the hard drive immediately you can retrieve a file that you accidentally delete from the hard drive To delete all the files from the Recycle Bin right click the Recycle Bin icon on the desktop then click Empty Recycle Bin You can save space on the hard drive by dec...

Page 87: ...the anti virus program you can back up your files to diskettes a separate hard drive or a high capacity storage drive Keeping your anti virus program updated Obtaining all software from reputable sources and checking the software for viruses before installing it Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document that you are opening contains a ...

Page 88: ...iances in a number of ways from an entry in the event log to a displayed message or audio alarm or even a complete server shutdown ISC also provides a system hardware inventory SCSI controller status LAN adapter status and BIOS and system slot information You can find additional information about Intel Server Control under Documentation on the Server Companion CD which came with the server ManageX...

Page 89: ... includes a chassis intrusion switch When the access cover is opened the switch transmits an alarm signal to the system board where server management software processes the signal You can program a response to an intrusion for example the system may power down or lock the keyboard Software locks through the BIOS Setup utility The BIOS Setup utility provides several security features to prevent una...

Page 90: ...re and enable the secure boot mode by using the BIOS Setup When secure mode is in effect you Can boot the system and run the OS but you must enter the user password to use the keyboard or mouse Cannot turn off system power or reset the system from the front panel switches Taking the system out of secure mode does not change the state of system power That is if you press and release the power switc...

Page 91: ...tem boots from drive C and automatically enters secure mode All enabled secure mode features go into effect at bootup To leave secure mode enter the correct password s Disable writing to diskette In secure mode the system will not boot from or write to a diskette unless a password is entered To set these features see About the BIOS Setup utility on page 65 Disable the power and reset buttons If yo...

Page 92: ... and before the system boots the BIOS automatically detects and tests the keyboard if present and displays a message Do not plug in a keyboard while the system is on Specify the boot sequence The sequence you specify in the BIOS determines the boot order see About the BIOS Setup utility on page 65 If secure mode is enabled user password is set you are prompted for a password before the system boot...

Page 93: ...T you are prompted to create a startup diskette If you did not choose to create a startup diskette at that time you may create one later by running the Windows NT upgrade installation program Perform this process by going to the DOS Command Prompt changing to the C I386 subdirectory and typing winnt32 ox Press ENTER and follow the prompts Using your Server Companion CD The Server Companion CD incl...

Page 94: ... The power cord is connected to the AC power in connector and an AC outlet The AC outlet is supplying power If a power strip is used it is turned on setting the circuit breaker If the power supply has a voltage selection switch that the voltage selection switch reflects the proper voltage Verifying your configuration If the server is not operating correctly the BIOS may contain an invalid configur...

Page 95: ...is See Chapter 3 Case Access for more information on preventing electrostatic damage to the system CD problems The system does not recognize the CD drive Probable cause Solution The CD is not intended for PC use Make sure that the disc is PC compatible The CD is loaded incorrectly Make sure that the label is facing up then try again The CD is scratched or dirty Try cleaning the CD with a lint free...

Page 96: ...hipping The SCSI bus is not properly terminated Open the system and make sure that the last device on the SCSI chain is properly terminated The drive is configured with a conflicting SCSI address Change the device s SCSI address to one that is not currently being used by the system The cables are not connected correctly Open the system then make sure the cables are connected properly Probable caus...

Page 97: ... sure that you have selected the proper speed The system only detected one processor Enable the processor retest in the BIOS Setup utility Probable cause Solution The modem has not been added as new hardware Add the modem as new hardware The modem is not connected to a live phone jack Make sure that the line connected to the modem is working and plugged into the appropriate port on the modem line ...

Page 98: ...t your server then press F1 to enter the BIOS Setup utility In the Boot Removable Devices menu make sure that the diskette drive parameters are set correctly The drive cables are not connected properly Open the system then make sure all cables are properly connected to the controller card Some systems do not have a floppy controller card because the floppy controller is built into the system board...

Page 99: ...e not bent or misaligned Probable cause Solution The interrupt or I O address is set incorrectly Check the address configuration of the adapter card and make sure that it does not conflict with another card in the system The card has not been configured through the software Configure the card with the appropriate software The card was not installed correctly Make sure the card jumpers are set corr...

Page 100: ... printer make sure that you have selected it through the program printer setup function The printer has not been added to the system In the Printers window Start Settings Printers double click Add Printer Follow the on screen instructions for adding the new printer Probable cause Solution The wrong driver is being used for the selected printer In the Printers window Start Settings Printers select ...

Page 101: ...m is still non responsive press and hold in the power button for 4 seconds to turn the system off Turn the system back on then follow the on screen instructions Keyboard mouse and front panel are locked out when the password is set Enter the password Probable cause Solution Keyboard is locked out when the password is set Enter the password A key was depressed while the system was starting up Clear...

Page 102: ...cause Solution The front panel is locked out when the password is set Enter the password Probable cause Solution The monitor is not turned on Make sure that the monitor is plugged in and turned on If power is applied to the monitor the green power LED should illuminate The monitor data cable is not connected Make sure that the monitor data cable is connected to the video controller on the back of ...

Page 103: ...rocessor is not seated properly Open the system and reseat the terminator card or the second processor Probable cause Solution The monitor brightness and contrast controls are turned down Adjust the brightness and contrast knobs until the text becomes clear Sunlight is glaring off the display Position the monitor away from the sun or a window The monitor may be old Replace the monitor Probable cau...

Page 104: ...properly adjusted Adjust the monitor controls until the text becomes clear See your monitor documentation for more information The connector or cable is damaged Check the connector and cable for bent or damaged pins The surge protector or UPS is damaged Disconnect the monitor power cable then connect it directly to the power source The monitor is too close to a source of electrical interference Mo...

Page 105: ...e that Pin 1 on the cable aligns with Pin 1 on the connector Diskette drive reset failed Open the BIOS Setup utility then make sure the settings are correct Check the diskette drive cables Make sure Pin 1 on the cable aligns with Pin 1 on the connector Diskette read failed strike F1 to retry boot Make sure that the boot disk contains the Command com file Use the configuration utility if necessary ...

Page 106: ...g to AT Keyboard controller failure Try a working keyboard Make sure that the keyboard is compatible with the system You may have to change the switch setting to AT Keyboard not detected See The keyboard does not work on page 94 for a possible solution Turn off the system then check the keyboard cable Keyboard stuck key failure Remove any objects that may be resting on the keyboard then restart th...

Page 107: ...Windows type exit then press ENTER Syntax error Make sure that you entered the right command If you are trying to exit MS DOS to return to Windows type exit then press ENTER Time and date not set Open the BIOS Setup utility then set the system date and time Write protect error Move the write protection tab over the hole on the back of the diskette Error message Solutions 8506162 book Page 100 Wedn...

Page 108: ...n the documentation are followed Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a radiator Make sure you set up the system on a stable work surface The product should only be operated from the ...

Page 109: ...ng to rest on it Do not spill anything on the system The best way to avoid spills is to avoid eating and drinking near your system Some products have a replaceable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manuf...

Page 110: ...red o desconectar la fuente de alimentación SAFETY STEPS Whenever you remove the chassis covers to access the inside of the system follow these steps 1 Turn off all peripheral devices connected to the system 2 Turn off the system by pressing the power button 3 Unplug all AC power cords from the system or from wall outlets 4 Label and disconnect all cables connected to I O connectors or ports on th...

Page 111: ...e il sistema senza le coperture al loro proprio posto potrebbe danneggiare i componenti del sistema Per rimettere le coperture del telaio 1 Controllare prima che non si siano lasciati degli attrezzi o dei componenti dentro il sistema 2 Controllare che i cavi dei supporti aggiuntivi ed altri componenti siano stati installati appropriatamente 3 Attaccare le coperture al telaio con le viti tolte in p...

Page 112: ... aufweisen in Regionen in denen elektrische Stürme auftreten mit einem Überspannungsschutzgerät verbunden sein während eines elektrischen Sturms sollte keine Verbindung der Telekommunikationsleitunge n mit dem Modem bestehen mit einer geerdeten Wechselstromsteckdose ausgerüstet sein über ausreichend Platz verfügen um Zugang zu den Netzkabeln zu gewährleisten da der Stromanschluß des Produkts haupt...

Page 113: ... with the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception ...

Page 114: ...hone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programming or making test calls to emergency nu...

Page 115: ...ct the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals al...

Page 116: ... the approval does not of itself give an unconditional assurance of successful operation on every PSTN termination point In the event of problems you should contact Gateway customer support Japanese users VCCI statement This equipment is in the Class A category Information Technology Equipment to be used in a residential area or an adjacent area thereto and conforms to the standards set by the Vol...

Page 117: ...nt shall not be set up to make automatic calls to the Telecom 111 Emergency Service Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom s Specifications a There shall be no more than 10 calls to the same nu...

Page 118: ...e unit size of grounding conductors location of antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode Lightning protection For added protection of any Gateway product during a lightning storm or when it is left unattended or unused for long periods of time unplug the product from the wall outlet and disconnect the antenna or cable system Power lines...

Page 119: ...ower service grounding electrode system NEC Art 250 Part H 3 Ground clamps 4 Grounding conductors NEC Section 810 21 5 Antenna discharge unit NEC Section 810 20 6 Ground clamp 7 Antenna lead in wire 1 3 4 5 6 7 2 Antenna and satellite grounding 8506162 book Page 112 Wednesday May 10 2000 10 21 AM ...

Page 120: ...al damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark acknowledgments AnyKey black and white spot design CrystalScan Destination EZ Pad EZ Point ...

Page 121: ...114 Safety Regulatory and Notices 8506162 book Page 114 Wednesday May 10 2000 10 21 AM ...

Page 122: ...ve Diskette drive interface Diskette drive controller is integrated on the system board I O ports One parallel port two serial ports two USB ports one PS 2 keyboard port one PS 2 mouse port one RJ 45 network port Power supply 275 W power supply SCSI interfaces Integrated Adaptec AIC 7896 SCSI controller Network interface Intel 82559 PCI ethernet controller Server management Monitoring alerting and...

Page 123: ...t 90 to 135 VAC 180 to 255 VAC Frequency 47 to 63 Hz Certification FCC Class A UL CUL CAN CSA STD C22 2 No 950 CE Mark VCCI Class A CB scheme Address Resource 0000h 000Fh DMA Controller 1 0010h 001Fh DMA Controller 1 0020h 0021h Interrupt Controller 1 0022h 0023h 0024h 0025h Interrupt Controller 1 0026h 0027h 0028h 0029h Interrupt Controller 1 002Ah 002Bh 002Ch 002Dh Interrupt Controller 1 002Eh 0...

Page 124: ...0075h RTC Data 0077h RTC Data 0080h 008Fh DMA Low Page Register 0090h 0091h DMA Low Page Register 0092h System Control Port A PC AT control Port 0093h 009Fh DMA Low Page Register 0094h Video Display Controller 00A0h 00A1h Interrupt Controller 2 00A4h 00A15 Interrupt Controller 2 00A8h 00A19 Interrupt Controller 2 00Ach 00Adh Interrupt Controller 2 00B0h 00B1h Interrupt Controller 2 00B2h Advanced ...

Page 125: ...ay Port 03BCh 03BFh Parallel Port 1 Primary 03C0h 03CFh Video Display Controller 03D4h 03DAh Color Graphics Controller 03E8h 03EFh Serial Port A 03F0h 03F5h Diskette Controller 03F6h 03F7h Primary IDE Sec Diskette 03F8h 03FFh Serial Port A Primary 0400h 043Fh DMA Controller 1 Extended Mode Registers 04D0h 04D1h Interrupt Controllers 1 and 2 Control Register 0678h 067Ah Parallel Port ECP 0778h 077A...

Page 126: ...ry 0C0000h and 0DFFFFh 128 KB Expansion card BIOS and buffer area 0F0000h to 0FFFFFh 128 KB System BIOS 0E0000h to 0EFFFFh 64 KB Extended system BIOS FC000000h to FFFFFFFFh 64 MB PCI memory space Important If you disable either IDE controller to free the interrupt for that controller you must physically unplug the IDE cable from the system board Simply disabling the drive by configuring the SSU op...

Page 127: ...pliant operating system IRQ10 INT10 IRQ11 INT11 IRQ12 INT12 Mouse interrupt IRQ13 INT13 Co processor interrupt IRQ14 INT14 Compatibility IDE interrupt from primary channel IDE devices 0 and 1 IRQ15 INT15 SMI_L System management interrupt general purpose indicator sourced through the PID to the processors DMA Resource 0 Cascade 1 Available 2 Floppy Controller 3 Available 4 Redirect Cascade 5 Availa...

Page 128: ...lity 65 updating 67 BIOS Boot Block Write Enable jumper setting 70 BMC Boot Block Write Enable jumper setting 70 BMC Firmware Update jumper setting 72 Boot menu Setup utility 66 boot sequence setting 85 buttons disabling power and reset buttons 84 front panel board location 9 NMI 9 power 9 12 sleep 9 system reset 9 C cabling drives 24 case closing 20 opening 18 size 115 CD drive problems 88 replac...

Page 129: ...paring to add 23 preparing to replace 23 SCA replacing 26 28 troubleshooting 89 SCSI replacing 26 28 troubleshooting 89 troubleshooting 89 troubleshooting CD drive 88 E emptying the Recycle Bin 79 environmental specifications 116 error messages 97 Exit menu Setup utility 66 expansion cards adding 48 replacing 46 troubleshooting 92 F fans replacing 54 FAQ frequently asked questions accessing vi FCC...

Page 130: ...tion Enable jumper setting 72 ISC Intel server control 81 J jumpers BIOS Boot Block Write Enable setting 70 system board 7 BMC Boot Block Write Enable setting 70 system board 7 BMC Firmware Update setting 72 system board 7 CMOS Clear setting 68 system board 7 FRB Enable setting 71 system board 7 Intrusion Detection Enable setting 72 system board 7 Password Clear setting 68 system board 7 Recovery ...

Page 131: ...user and administrator passwords set 83 only user password set 83 system access control 85 using 83 Password Clear jumper setting 68 peripheral devices troubleshooting 91 ports I O 115 keyboard 3 LAN 3 mouse 3 network 3 parallel 3 serial 3 USB 3 video 3 POST power on self test explained 13 power button 12 button location 9 disabling power button 84 indicator LED 9 input specifications 116 LED 12 r...

Page 132: ...Windows NT 15 resources DMA usage 120 I O addresses 116 interrupts 119 memory map 119 S safety accessories 102 general precautions 101 precautions static electricity 17 SCSI device troubleshooting 91 SCSI drives maintenance 76 troubleshooting 89 secure boot mode summary 84 security administrator password 84 BIOS setup 66 boot without keyboard 85 both user and administrator passwords set 83 chassis...

Page 133: ...ecifications altitude 116 CPU 115 environmental 116 humidity 116 input power 116 memory 115 power supply 115 processor 115 system 115 temperature 116 starting the system 12 startup diskette creating 86 static electricity preventing 17 surge suppressors 75 switch chassis intrusion 82 front panel board location 9 NMI 9 power 9 reset 9 sleep 9 system access control 85 administration 81 control 81 err...

Page 134: ...iskette drive not recognized 91 error messages 97 expansion cards 92 guidelines 88 hard drive 89 keyboard 94 memory 89 modem 90 mouse 95 peripheral devices 91 printer 92 processor 89 SCSI device 91 SCSI drives 89 system 93 video 95 turning off the system Windows NT 14 U uninterruptible power supplies 76 updating the BIOS 67 USB port location 3 user password access 83 using passwords 83 safety prec...

Page 135: ...A MAN US 7250R SYS RACK GDE R0 4 00 7250R Server System Manual ...

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