Gateway 4535GZ, Reference Manual

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CHAPTER 9: Troubleshooting
124
You cannot see other computers on your network
•
Your notebook may not have the same workgroup name
as the other computers on your network. For more
information, see “Naming the computers and
workgroup” in your online User Guide.
•
If your notebook was previously connected directly to
your cable or DSL modem, and your ISP requires you to
use a static IP address, your notebook is not set up to
use a DHCP server. Modify the network properties so
your notebook is set up for using a DHCP server.
You cannot connect to your network
•
If your notebook is a member of a domain at your
workplace, you may not be able to connect your
notebook to your home network workgroup to access
shared files or printers on your home network. You may,
however, be able to access the Internet through your
home network.
Passwords
Your notebook does not accept your password
Make sure that C
APS LOCK
and N
UM LOCK
are turned off, then
retype the password.
You forgot your startup password
The password feature (which is set in the BIOS Setup utility) is
very secure, with no easy way to recover a forgotten password.
You must return your notebook for repair. Call Gateway
Customer Care for instructions.
PC Cards
You installed a PC Card and now your notebook is having
problems
•
Make sure that you have correctly installed required
software for the PC Card. For more information, see your
PC Card’s documentation.
Caution
If your notebook was a member of a domain before you join a
workgroup, it is disjoined from the domain and your computer account
disabled. Contact your company computer department or network
administrator for more information.