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Troubleshooting          

243

To run modem diagnostics:

1

Close all open programs.

2

Click 

Start

, then select 

Settings

, then 

Control Panel

.

 

The Control Panel 

opens.

3

If you do not see the 

Modems 

icon, click 

view all control panel options

.

4

Double-click the 

Modems

 icon. The Modems Properties dialog box 

opens.

5

Click the 

Diagnostic

 tab, click the COM port next to the name of the 

modem, then click 

More Info

. The Modem Info dialog box opens.

If information about the modem appears, the modem passed 
diagnostics. If no modem information is available, a white screen 
appears with no data, or if you get an error such as “port already 
open” or “the modem has failed to respond,” the modem did not 
pass diagnostics. Contact Gateway technical support.

The modem is noisy when it dials and connects

When your modem tries to connect to another modem, it begins handshaking. 
Handshaking is a digital “getting acquainted” conversation between the two 
modems that establishes connection speeds and communication protocols. 
You may hear this communication as unusual sounds when the modems first 
connect. If the sounds are too loud, you can turn the modem volume down.

To turn down the modem volume:

1

Click 

Start

, then select 

Settings

, then 

Control Panel

. The Control Panel 

window appears.

2

If you do not see the 

Modems

 icon, click 

view all control panel options

.

3

Double-click the 

Modems

 icon. The Modems Properties dialog box 

appears.

4

Click the 

General

 tab, select your modem, then click 

Properties

.

5

Adjust the 

Speaker volume

 control.

6

Click 

OK

.

Summary of Contents for 3350

Page 1: ...d touchpad 22 Using the touchpad 23 Connecting the modem 25 Connecting the network 26 Installing a printer scanner or other peripheral device 27 3 Windows Basics 29 About the Windows environment 30 Desktop items 31 Window items 33 Using the Start menu 35 Working with files and folders 36 About drives 36 About folders and files 38 Copying and moving files and folders 39 Deleting files and folders 4...

Page 2: ...Thank you for purchasing this Factory Service Manual CD DVD from servicemanuals4u com Please check out our eBay auctions for more great deals on Factory Service Manuals servicemanuals4u ...

Page 3: ...onnecting to a Web site 66 Downloading files 67 Using e mail 68 Sending e mail 68 Checking your e mail 69 5 Using Multimedia 71 Adjusting the volume 72 Connecting the external drive 74 Using diskettes 78 Using the CD DVD drive 79 Inserting a CD DVD 79 Listening to music CDs in Windows Me 80 Listening to music CDs in Windows 98 81 Recording and playing audio 82 Playing audio and video files with Wi...

Page 4: ...ging power settings in Windows NT 111 Changing SpeedStep settings 112 8 Travel Tips 115 Modem 116 Files 116 Security 117 Power 118 9 Customizing Your Computer 119 Adjusting the screen and desktop settings 120 Adjusting the color depth 120 Adjusting the screen area 122 Applying a color scheme 124 Changing the desktop background 126 Selecting a screen saver 128 10 Upgrading Your Notebook 131 Adding ...

Page 5: ...eeds 159 Comparing data transfer speed 160 Connected home shopping list 162 HPNA 162 Ethernet 163 For more information 164 13 Maintaining Your Computer 165 Caring for your computer 165 Creating an emergency startup diskette 167 Protecting your computer from viruses 169 Managing hard drive space 171 Checking hard drive space 171 Using Disk Cleanup 172 Scanning the hard drive for errors 173 Defragme...

Page 6: ... Windows 2000 208 Reinstalling Windows NT 4 0 device drivers 209 Locating Windows NT 4 0 drivers 209 Reinstalling Windows NT 4 0 video device drivers 211 Reinstalling Windows NT 4 0 audio device drivers 214 Reinstalling Windows NT 4 0 modem device drivers 217 Reinstalling Windows NT 4 0 network device drivers 219 Reinstalling the Windows NT Service Pack 221 16 Restoring Software 223 Reinstalling W...

Page 7: ...HelpSpot 252 HelpSpot videos 254 Software support tools 255 Gateway Web site 256 Online help 259 Telephone support 260 Before calling Gateway technical support 260 Telephone numbers 261 Tutoring and training 262 Self help 262 Tutoring 262 Training 263 A Safety Regulatory and Legal Information 265 Index 275 ...

Page 8: ...1 1 Checking Out Your Gateway Solo 3350 Tips Tricks To access the contents of this manual while you are traveling download the manual from www gateway com support manlib ...

Page 9: ...ndicates that power is on and the notebook is in operation Flashing green light indicates that the notebook is in standby mode No light indicates that the notebook is off Battery indicator light Indicates the battery status while the AC power adapter is plugged in Green light indicates that the battery is fully charged Orange light indicates that the battery is charging Red light indicates a batte...

Page 10: ...to this jack While the external microphone is connected the built in microphone is disabled Speaker jack Plug external speakers or headphones into this jack USB port Plug a USB Universal Serial Bus device such as a USB Iomega Zip drive scanner or camera into this port Ventilation fan do not block Microphone jack Speaker jack USB port ...

Page 11: ...this slot Hard drive The hard drive is stored here PC Card eject button Press the eject button to remove the PC Card from the PC Card slot For more information see Adding PC Cards on page 132 PC Card slot Insert a Type I or II PC Card into this slot For more information see Adding PC Cards on page 132 Kensington lock slot PC Card slot PC Card eject button Hard drive ...

Page 12: ...ort Parallel port Plug a parallel device such as a printer into this port External drive connection Plug the external drive cable into this connection Power connection Plug the AC power adapter cable into this connection PS 2 port Plug a PS 2 Personal System 2 device such as a keyboard or mouse into this port PS 2 port Parallel port Monitor port Power connection Modem jack Ethernet jack External d...

Page 13: ... for use only with Solo 3350 port replicator devices Reset hole If the system does not respond to input and you cannot use the shut down procedure press a straightened paper clip into this hole to turn off the system Speaker Provides audio output The speaker is turned off while headphones are connected Reset hole Battery release latch Battery bay System label Docking port Hard drive bay Speaker Ba...

Page 14: ...e the charge level of the battery A full charge is indicated by four lights Battery bay The notebook uses power from this battery while not connected to AC power Hard drive bay The hard drive is stored here System label Includes the product model number and serial number Component Icon Description ...

Page 15: ...wer button mode see Changing power modes on page 105 Hard drive Turns on when the hard drive is in use Pad Lock Turns on when the embedded numeric keypad is activated Caps Lock Turns on when Caps Lock is activated Scroll Lock Turns on when Scroll Lock is activated Microphone Record audio through this microphone The built in microphone is turned off while an external microphone is connected 1 A Har...

Page 16: ...iskette drive or CD DVD drive To change drives you need to replace the drive module in the drive bay Port replicator Although you can attach external devices directly to your notebook a port replicator lets you make all of those connections at once When you travel with your notebook you merely disconnect from the port replicator instead of unplugging all the external devices A port replicator also...

Page 17: ...e Inkjet printers and cartridges are relatively inexpensive but usually they are slower than laser printers Using an inkjet color printer you can print pictures banners and greeting cards as well as documents Laser printers and cartridges are more expensive but usually they print much faster than inkjet printers Laser printers are better than inkjet printers when you are printing large documents ...

Page 18: ...your Gateway notebook Read this chapter to find out How to connect the AC power adapter How to start and turn off your notebook How to use the keyboard How to use the EZ Pad touchpad How to connect the modem How to connect to a network How to install peripheral devices ...

Page 19: ...utlet Important If the battery is not fully charged before you use your notebook on battery power for the first time the battery life may be much shorter than you expect If the battery life seems short even after being charged for 24 hours the battery may need to be recalibrated For information on recalibrating the battery see Recalibrating the battery on page 179 Warning Replace the power cord if...

Page 20: ... for at least 24 hours The battery charge meters may not show a charge for several hours For more information about battery meters see Monitoring the battery charge on page 102 4 If the battery meters do not show a full charge after 24 hours contact technical support at www gateway com support contact Warning Do not attempt to disassemble the AC adapter The AC adapter has no user replaceable or us...

Page 21: ...o a surge protector which will absorb voltage surges and prevent them from reaching your computer Warning High voltages can enter your computer through both the power cord and the modem connection Protect your computer by using a surge protector If you have a telephone modem use a surge protector that has a modem jack If you have a cable modem use a surge protector that has an antenna cable TV jac...

Page 22: ... panel 2 Press the power button located above the keyboard The power button is preset to On Off mode However you can also set it to function in Standby Resume mode For instructions on changing the power button mode see Changing power modes on page 105 3 If you are starting your computer for the first time follow the on screen instructions to set up your computer Power button ...

Page 23: ...ate are also available for the Solo 3350 While in Standby the power indicator light flashes When you are ready to use your notebook after the screen has gone into basic power saving mode wake it up by pressing a button or key on the keyboard If your notebook has gone into Standby or Hibernate mode wake it up by briefly pressing the power button For more information on changing power saving setting...

Page 24: ... then select Shut Down The Shut Down Windows dialog box opens 2 Select Shut down 3 Click OK Windows shuts down and turns off your notebook Important If for some reason you cannot use the Shut down option in Windows to turn off your notebook press and hold the power button for about five seconds ...

Page 25: ...s the same functionality as a desktop computer keyboard Many of the keys have been assigned alternate functions The alternate function is printed on the key in green text Function keys Numeric keypad FN key Windows Key Application key Navigation keys Arrow keys Brightness controls ...

Page 26: ...ific action For more information see Function key combinations on page 20 Windows keys Press to open the Windows Start menu Numeric keypad Use these keys to type numbers when Pad Lock is turned on Press FN F9 to turn on the numeric keypad Application key Press for quick access to shortcut menus and help assistants in Windows Arrow keys Brightness controls Press these keys to move the cursor up dow...

Page 27: ...00 and Windows Me or Suspend mode Windows NT on your notebook Press the power button to exit Standby or Suspend mode Decrease volume Increase volume Mute the sound Press the key combination again to restore the sound Turn on Pad Lock so you can use the numeric keypad The Pad Lock status indicator appears while this function is turned on Press the key combination again to turn off Pad Lock Pause th...

Page 28: ... keyboard 21 Stop the currently running DOS program This function is only available in some programs Increase the brightness of the screen Decrease the brightness of the screen Press FN and this function key To ...

Page 29: ...EZ Pad consists of a touchpad and two buttons When you move your finger on the touchpad the pointer arrow on the screen moves in the same direction You can use the EZ Pad left and right buttons below the touchpad to select objects Touchpad Pad buttons ...

Page 30: ...t on the screen Position the pointer over the object Press the left button below the touchpad once This action is called clicking Start a program or open a file or folder Position the pointer over the object Press the left button below the touchpad twice in rapid succession This action is called double clicking Access a shortcut menu or find more information about an object on the screen Position ...

Page 31: ... the screen Position the pointer over the object Press the left button and hold it down then use the touchpad to move drag the object to the appropriate part of the screen Release the button to drop the object where you want it To Do this ...

Page 32: ...nd a telephone cable To connect the modem 1 Insert one end of the telephone cable into the modem jack on the back of the notebook 2 Insert the other end of the telephone cable into a telephone wall jack The modem will not work with digital or PBX telephone lines 3 Start your notebook then start your communications software ...

Page 33: ...ork 1 Insert one end of the network cable into the network jack on the back of the notebook 2 Insert the other end of the network cable into a network wall jack Ask your network administrator to help you select the correct network jack Your notebook is now physically connected to the network Your network administrator can help you log on to your network ...

Page 34: ... port locations see Checking Out Your Gateway Solo 3350 on page 1 USB ports support plug and play and hot swapping which means that your computer will usually recognize such a device whenever you plug it into the appropriate port When you use a USB device for the first time your computer will prompt you to install any software the device needs After doing this you can disconnect and reconnect the ...

Page 35: ...28 Getting Started ...

Page 36: ...formation on how to Work on the Windows desktop Manage files and folders Work with documents Use shortcuts Move data from your old computer to your new computer HelpSpot For more information on using Windows double click the HelpSpot icon on your desktop ...

Page 37: ...st screen you see is the Windows desktop The desktop is like the top of a real desk Think of the desktop as your personalized work space where you open programs and perform other tasks Your desktop may be different from the example shown below depending on how your computer is set up ...

Page 38: ...ments to view your personal files and folders The Recycle Bin is where files folders and programs that you discarded are stored You must empty the Recycle Bin to permanently delete them from your computer For instructions on how to use the Recycle Bin see Deleting files and folders on page 41 Microsoft Internet Explorer is a program called a browser that lets you view Web sites and Web pages on th...

Page 39: ...es access to programs files help for Windows and other programs and computer tools and utilities Click the Start button then open a file or program by clicking selecting an item on the menu that opens The taskbar is the bar at the bottom of the screen containing the Start button on the left and a clock on the right Other buttons on the taskbar represent programs that are running Click a program s ...

Page 40: ...ck the icon for a drive folder files or program a window opens on the desktop This example shows the Local Disk C window which opens after double clicking the Local Disk C icon in the My Computer window Minimize button Maximize button Close button Title bar Menu bar ...

Page 41: ... of the program Clicking the minimize button reduces the active window to a button on the taskbar Clicking the program button in the taskbar opens the window again Clicking the maximize button expands the active window to fit the entire screen Clicking the maximize button again restores the window to its former size Clicking the close button closes the active window or program Clicking an item on ...

Page 42: ...ng the Start menu To open the Start menu Click the Start button on the lower left of the Windows desktop The Start menu opens showing you the first level of menu items When you move the pointer over any menu item that has an arrow next to it another menu or submenu opens and reveals related files programs or commands Click a file or program to open it ...

Page 43: ... in a file cabinet About drives Drives are like file cabinets because they hold files and folders A computer almost always has more than one drive Each drive has a letter usually Local Disk C for the hard drive and 3 Floppy A for the diskette drive You may also have more drives such as a CD DVD drive To view the drives on your computer Double click the My Computer icon on your desktop HelpSpot For...

Page 44: ...ith files and folders 37 To see the files and folders on a drive Double click the drive icon If you do not see the contents of a drive after you double click its icon click View the entire contents of this drive ...

Page 45: ...er 1 Double click the My Computer icon on the desktop The My Computer window opens 2 Double click the drive or folder for example 3 Floppy A or Local Disk C where you want to put the new folder The drive or folder window opens If you do not see the contents of the drive or folder click View the entire contents of this drive or this folder 3 Select File then New then Folder The new folder is create...

Page 46: ... you decide where you want the file to go you paste it there To copy a file or folder to another folder 1 Right click the file or folder that you want to copy A menu opens on the desktop 2 Select Copy from the menu 3 Open the destination folder 4 With the pointer inside the destination folder press the right touchpad button 5 Select Paste A copy of the file or folder appears in the new location Im...

Page 47: ...that you want to move A menu opens on the desktop 2 Select Cut from the menu 3 Open the destination folder 4 With the pointer inside the destination folder press the right touchpad button 5 Select Paste The file or folder you moved appears in its new location and is removed from its old location ...

Page 48: ...ant to delete For instructions on how to select multiple files and folders see Shortcuts on page 54 2 Select File then select Delete Windows moves the files and folders to the Recycle Bin To recover files or folders from the Recycle Bin 1 Double click the Recycle Bin icon The Recycle Bin window opens listing the files and folders you have thrown away since you last emptied it 2 Select the files or...

Page 49: ...n window opens 2 Select File then select Empty Recycle Bin Windows asks you if you are sure that you want to empty the bin 3 Click Yes Windows permanently deletes all the files in the Recycle Bin Caution Emptying the Recycle Bin permanently erases any files or folders in the bin These files cannot be restored ...

Page 50: ... levels usually many more levels than a file cabinet in fact So you usually will have to search through levels of folders to find the file or folder that you need This is called browsing To browse for a file 1 Double click the My Computer icon on the desktop 2 Double click the drive or folder that you think contains the file or folder that you want to find 3 Continue double clicking folders and th...

Page 51: ...se the Search utility in Windows Me or Windows 2000 or the Find utility in Windows 98 to search by Name or part of a name Creation date Modification date File type Text contained in the file Time period in which it was created or modified You can also combine search criteria to refine searches Files and folders found using these utilities can be opened copied cut renamed or deleted directly from t...

Page 52: ...he search dialog box opens 2 If you want to search by file or folder name type in all or part of the file or folder name in the Search for files or folders named box in the left pane of the window If you type all of the name Search will list all files and folders of that name If you type part of the name Search will list all of the file and folder names containing the letters you typed ...

Page 53: ...s Search can find files meeting more criteria than file name You can select options to narrow your search by clicking Search Options and selecting the options that you want Date searches for files that were created or modified on a specific date or during a specific period Size searches for files of a specific size Type searches for files of a specific type such as a program or a text document Adv...

Page 54: ...nd All Files dialog box opens 2 If you want to search by file or folder name click the Name Location tab then type in all or part of the file or folder name in the Named text box If you type all of the name Find will list all files and folders of that name If you type part of the name Find will list all of the file and folder names containing the letters you typed ...

Page 55: ...g advanced search options You can find files meeting more criteria than file name You can select options to narrow your search by clicking the Date or Advanced tabs and selecting the options that you want Date searches for files that were created or modified on a specific date or during a specific period Size searches for files of a specific size Type searches for files of a specific type such as ...

Page 56: ...ting a document apply to most of these types of files The following examples illustrate the concepts for creating saving opening and printing a document in Microsoft Word Though these examples use Microsoft Word similar procedures apply to other programs such as Microsoft Excel Microsoft Works and Microsoft Publisher For more information about using a program select Help on the menu bar ...

Page 57: ...then select New The New dialog box opens 3 Click a tab for the type of document you want to create select a document template style then click OK The document template opens 4 Begin composing your document Use the menus and toolbar buttons at the top of the window to format the document HelpSpot For more information on creating a document double click the HelpSpot icon on your desktop ...

Page 58: ... To save a document in Microsoft Word 1 Select File then Save The Save As dialog box opens 2 In the Save in list find the folder in which you plan to save the file 3 Type the new file name 4 Click Save HelpSpot For more information on saving a document double click the HelpSpot icon on your desktop File folder File name ...

Page 59: ... Microsoft Word 1 Click Start then select Programs then Microsoft Word Microsoft Word starts and a blank document opens 2 Select File then Open 3 In the Look in list find the folder you want to open 4 Double click the document file name The document opens HelpSpot For more information on opening a document double click the HelpSpot icon on your desktop File folder File name ...

Page 60: ...ur printer refer to the printer documentation To print a document in Microsoft Word 1 Make sure that the printer is turned on and loaded with paper 2 Start Microsoft Word and open a document 3 Select File then Print The Print dialog box opens 4 Select the print options then click OK The document prints HelpSpot For more information on printing a document double click the HelpSpot icon on your desk...

Page 61: ...TRL key then click each of the remaining icons that you want to select Select multiple items in a list or in an Explorer window Click the first item press and hold down the CTRL key then click each of the remaining items Select multiple adjacent items in a list Click the first item in the list press and hold down the SHIFT key then click the last item in the list Permanently delete a file or folde...

Page 62: ...Internet and e mail settings as well as personal data files such as documents spreadsheets and photographs This program with its special USB cable helps you do this quickly and efficiently To order the Gateway Data Mover Plus kit visit the Gateway Accessory Store at www gateway com Transferring files You can manually transfer your personal data files by copying them to removable media such as a di...

Page 63: ...le name following the last period For example a document file might have a DOC extension and a spreadsheet file might have an XLS extension To find files using Find or Search 1 Click Start then select Find or Search then Files or Folders or For Files or Folders The Search Results window opens 2 Use Windows Search to locate data files by file name or file type For help on finding files click Help t...

Page 64: ...s use the Windows Internet Connection Wizard To use the Internet Connection Wizard 1 Click Start then select Programs Accessories Communications then Internet Connection Wizard The Internet Connection Wizard window opens 2 Configure your Internet settings by following the on screen instructions Transferring your e mail and address book Refer to your old e mail program s online help for information...

Page 65: ...To reinstall your old printer 1 Exit Windows and turn off your computer 2 Connect your parallel port printer 3 Turn on your printer then your computer 4 If Windows detects your printer install your printer by following the on screen instructions You are finished OR If Windows does not detect the printer go to the next step 5 Click Start then select Settings then Printers The Printers window opens ...

Page 66: ...s making note of any programs you want to install on your new computer Locate your original program installation CDs and installation guides Your original CDs and guides should contain any serial numbers or product ID keys that may be required for program installation and registration Remember to check the manufacturers Web site for important program updates Tips Tricks If your new computer comes ...

Page 67: ...60 Windows Basics ...

Page 68: ...is chapter provides information about the Internet and the World Wide Web and tells you how to set up Gateway netSM or America Online Internet services so that you can send and receive e mail and access other Internet resources ...

Page 69: ...r computer using a telephone DSL or cable line to other computers or servers An Internet Service Provider a company that provides access to the Internet through an ISP server When you connect to an ISP the ISP server lets you access the Internet and your e mail messages A Web browser a program that displays information from the World Wide Web An e mail program a program that lets you create send a...

Page 70: ... Online an Internet e mail address is created for you After completing the setup you are ready to access the Internet To set up an Internet account with Gateway net or America Online 1 Double click the Register with Gateway net or the America Online Included icon If you do not find the service you want on the Windows desktop then look for the Gateway net or America Online Included icon located in ...

Page 71: ... about the Web and the Web browser see Using the World Wide Web on page 65 To disconnect from your Gateway net or America Online Internet account Click X in the top right corner of the Gateway net or America Online program Your computer disconnects from the Internet If you are using a service other than Gateway net or America Online check with your ISP for the correct procedure for disconnecting H...

Page 72: ...omputer Web pages can contain not only text but animations music and other multimedia features A group of related Web pages is called a Web site You can access Web sites to shop track investments read the news download programs and much more You can explore a Web site or visit other Web sites by clicking areas on the Web page called links or hyperlinks A link may be colored or underlined text a pi...

Page 73: ... the browser address bar for example www gateway com then click GO on the browser address bar OR On the current Web page click a link to a Web site The Web browser locates the server computer on the Internet downloads transfers data to your computer and displays the page on the site that you requested Sometimes Web pages display slowly The speed that a Web page displays on your screen depends on t...

Page 74: ...Web page to navigate to the Web site containing the file that you want to download 3 Create or locate the folder where you want to store the file on your computer 4 Click the link on the Web page for the file that you want to download 5 Follow the on screen instructions for saving the file in the folder that you created A copy of the file is downloaded to your computer The time that it takes to tr...

Page 75: ...any that hosts that user Your e mail address is assigned when you sign up for an account with an ISP For example a person with an account with the Gateway net ISP might have an e mail address that is similar to this one Sending e mail To send e mail using Gateway net or America Online 1 Connect to your Gateway net or America Online account 2 Click Create Mail OR Click Write 3 Type the e mail addre...

Page 76: ...mail To check your e mail using Gateway net or America Online 1 Connect to your Gateway net or America Online account 2 Click Read Mail OR Click Read For more information about managing and organizing your e mail messages see the online help in your e mail program HelpSpot For more information on checking your e mail double click the HelpSpot icon on your desktop ...

Page 77: ...70 Using the Internet ...

Page 78: ...n on using the multimedia capabilities of your notebook Read this chapter to learn how to Adjust the volume Connect the external drive Use the diskette drive Use the CD DVD drive Play CDs and DVDs Record and play audio files Use Media Player Use MusicMatch ...

Page 79: ...level Click the speaker icon on the taskbar then drag the slider to change the volume or click to select the Mute check box OR On the keyboard press the volume buttons to change the volume or press the mute button to turn off all sound For more information see Using the keyboard on page 18 HelpSpot For more information on adjusting volume double click the HelpSpot icon on your desktop ...

Page 80: ...device you want to adjust does not appear in the Volume Control dialog box select Options Properties select the audio device you want to adjust then click OK 2 Drag the volume level and balance sliders for the device you want to adjust then close the window For more information about the volume controls select Help in the Volume Control dialog box ...

Page 81: ... removable drive such as a diskette drive or CD DVD drive To change drives you need to replace the drive module in the drive bay To connect the external drive 1 Turn off your notebook 2 Plug the external drive cable into the connector on the back of the external drive bay Make sure the cable plug s icons are facing up ...

Page 82: ...f the external drive cable into the connector on the back of the notebook Make sure the cable plug s icons are facing up 4 Turn on your notebook 5 To access files on the drive use a program to open drive A for a diskette drive or drive D for a CD DVD drive ...

Page 83: ...e the external drive cable from the external drive by pressing in both clips on the plug and pulling it away from the module 3 Turn over the external drive bay 4 Remove the drive module by pressing and holding the module release latch and pulling out the module with the other hand ...

Page 84: ...ting the external drive 77 5 Slide the new module into the bay until it clicks into place 6 Turn the external drive over then reconnect the external drive cable Make sure the cable plug s icons are facing up ...

Page 85: ...Connecting the external drive on page 74 2 Insert the diskette into the diskette drive with the label facing up 3 To access a file on the diskette double click the My Computer icon the drive letter drive A for the standard 1 44 MB diskette drive module then the file 4 To remove the diskette make sure the drive activity light is off then press the diskette eject button Warning Do not expose diskett...

Page 86: ...ng the external drive on page 74 2 Press the eject button on the CD DVD drive then pull the disc tray completely open 3 Place the CD DVD in the tray with the label facing up then press down carefully on the disc until it snaps into place 4 Push the tray in until it is closed Important When you place a single sided disc in the tray make sure that the label side is facing up If the disc has two play...

Page 87: ...computer For more information about using the Windows Media Player select Help To listen to a CD in the Windows Media Player Insert a CD into the CD DVD drive The Windows Media Player opens and the CD plays If the Windows Media Player does not open automatically when you insert the CD open it from the Start menu by clicking Start then selecting Programs then Windows Media Player When the media pla...

Page 88: ... and the CD plays If the CD Player does not open automatically when you insert the CD open it from the Start menu by clicking Start then selecting Programs Accessories Entertainment then CD Player When the CD Player opens click play If you do not hear audio or you want to change the volume see Adjusting the volume on page 72 Play Pause Stop Previous Track Rewind Skip Forward Eject CD Next Track ...

Page 89: ...ainment then Sound Recorder The Sound Recorder opens 2 Click record then speak into the microphone 3 When you finish recording click stop 4 Select File then Save As The Save As dialog box opens 5 Name the recording specify the path then click Save The recording is saved HelpSpot For more information on recording and playing audio double click the HelpSpot icon on your desktop Rewind Fast Forward P...

Page 90: ... audio recording in Sound Recorder 1 Open the Sound Recorder 2 Select File then Open The Open dialog box opens 3 Select the file you want to play back then click Open 4 Play the file by clicking play then stop playing the file by clicking stop ...

Page 91: ...elect Help To play a file using the Media Player 1 Click Start then select Programs Accessories Entertainment then Windows Media Player The Windows Media Player opens 2 Select File then Open The Open dialog box opens 3 Select the file you want to play then click Open 4 Play the file by clicking play then stop playing the file by clicking stop For more information about the Windows Media Player sel...

Page 92: ... DVD help for more information about using the DVD player To play a DVD 1 Make sure that the speakers are turned on or headphones are plugged in and that the volume is turned up 2 Turn off your system screen saver and standby timers 3 Click Start then select Programs DVD Player then DVD Player The DVD Player video screen and control panel open 4 Insert a DVD into the DVD drive then click play The ...

Page 93: ...ion Listen to Internet Radio Playing CDs You can use the MusicMatch program to play music CDs To play a music CD 1 Double click the MusicMatch Jukebox icon on your desktop MusicMatch opens 2 Place the music CD into the CD DVD drive on your computer The names of the music tracks appear in the playlist area 3 Click Play HelpSpot For more information on using MusicMatch double click the HelpSpot icon...

Page 94: ...p in MusicMatch MP3 MPEG Layer 3 is a standard for digitally compressing high fidelity music into compact files without noticeably sacrificing quality MP3 files end in the file extension mp3 Ripping is the process of copying a music track from a music CD and storing it on your hard drive To create rip MP3 files 1 Double click the MusicMatch Jukebox icon 2 Place a CD into the CD DVD drive on your c...

Page 95: ... music tracks to your music library by Creating MP3 files When you create MP3 files from the tracks on your music CD MusicMatch automatically adds these files to your music library Dragging and Dropping Drag and drop files from Windows Explorer or your desktop to the music library Downloading files from the Internet When you are connected to the Internet MP3 files that you download are automatical...

Page 96: ...ettings To change the music library display settings 1 Double click the MusicMatch Jukebox icon 2 Select Options then Settings The Settings window opens 3 Click the Music Library tab 4 Select the categories that you want to display in the columns 5 Click OK ...

Page 97: ...d CD DataBase CDDB After you add a CD track as an MP3 file to your music library you can edit track information To edit track information 1 Double click the MusicMatch Jukebox icon 2 Create an MP3 file 3 Right click the file then select Edit Track Tag 4 Enter information such as track title lead artist album or genre 5 Click OK After you enter this track information it is displayed in the MusicMat...

Page 98: ...dio Use the Radio feature in MusicMatch to listen to Internet Radio stations To listen to an Internet radio station 1 Double click the MusicMatch Jukebox icon then connect to the Internet 2 Click Radio The Radio window opens Click the Radio icon ...

Page 99: ...by music format city or country 4 Select a radio station then click Play MusicMatch connects to the station Using advanced features You can also use MusicMatch to create your own music CDs and to download MP3 files to your portable MP3 player See the online help that came with MusicMatch ...

Page 100: ...r you have created a document using a spreadsheet word processor or graphics program you can send it as a fax You can also receive faxes on your notebook This chapter shows you how to Set up a fax cover page Create and send a new fax Fax a document you created in another program Receive a fax View and print a fax ...

Page 101: ...y law To set up your fax cover page 1 Click Start then select Programs PhoneTools then PhoneTools PhoneTools opens 2 Click Configure then select General Configuration from the pop up menu The General Configuration dialog box opens 3 Click the Customize tab then type your personal information in the User boxes HelpSpot For more information on setting up a fax cover page double click the HelpSpot ic...

Page 102: ...ne number 5 Click OK 6 If you want to change the logo that appears on the cover page click Configure then select Logo Management from the pop up menu The Logo Management dialog box opens 7 If you do not want the PhoneTools logo on your cover page click the picture then click the clear button OR If you want to replace the PhoneTools logo with one of your own click the import button then select a pi...

Page 103: ...ng a fax To send a fax 1 Click Start then select Programs PhoneTools then PhoneTools PhoneTools opens 2 Click Send Fax The Send Fax Wizard opens HelpSpot For more information on sending a fax double click the HelpSpot icon on your desktop ...

Page 104: ...t a cover page template from the Template list then click Next If you typed a message in the Message Text area you must select a cover page 6 If you want to attach a file make sure the file is not open then click browse select the file then click Open 7 Click Next then click Finish The Confirm Transmissions dialog box opens 8 Click Send PhoneTools dials the fax number and sends your fax ...

Page 105: ...cument open click File then select Print The Print dialog box opens 2 Select the printer CAPTURE FAX BVRP then click OK The Send Fax Wizard opens 3 Complete the wizard as instructed in Sending a fax on page 96 HelpSpot For more information on sending a fax directly from a program double click the HelpSpot icon on your desktop ...

Page 106: ...w a fax click Fax Inbox then double click the fax you want to view The fax viewer opens where you can view and print the fax HelpSpot For more information on receiving a fax double click the HelpSpot icon on your desktop Important Your notebook cannot detect incoming faxes while in the Standby power saving mode For information on changing power savings settings see Changing automatic power setting...

Page 107: ...100 Sending and Receiving Faxes ...

Page 108: ...u should manage power consumption to get the most use out of the battery This chapter shows you how to Check and recharge the battery Change batteries Extend the life of the battery by conserving battery power and using alternate power sources Change power saving settings ...

Page 109: ...power cord icon or battery icon in the taskbar A battery status window opens Move the cursor away from the icon to close the window Pressing FN F2 to view the Status display which opens in the upper left corner of the screen The Status display shows the current power source the battery charge and the power management mode Waiting for these other low battery warnings Three beeps A red X appearing o...

Page 110: ...ry 3 Place a charged battery into the bay and press down until it snaps into place 4 Press the power button and resume your work Warning Danger of explosion if battery is incorrectly replaced Replace only with the Gateway Solo 3350 Li Ion battery Discard batteries according to the manufacturer s instructions The battery used in this device may present a fire or chemical burn hazard if mishandled D...

Page 111: ...ee Changing automatic power settings in Windows Me Windows 98 or Windows 2000 on page 106 Using the CD DVD drive only when necessary CD and DVD drives use a large amount of power Recharging the battery often taking an extra battery and fully recharging the batteries before traveling For more information see Changing batteries on page 103 Using alternate power sources To extend battery life use alt...

Page 112: ... were open when you activated Hibernate For more information on using Hibernate mode see Changing automatic power settings in Windows Me Windows 98 or Windows 2000 on page 106 Using Standby mode Always save your work before using the Standby mode Once in Standby your computer reduces or turns the power off to most devices except memory However the information in memory is not saved to the hard dri...

Page 113: ...sting advanced power settings and enabling Hibernate mode Power schemes groups of power settings let you change power saving options such as when the monitor or hard drive is automatically turned off You can select one of the defined power schemes or create a custom power scheme Alarms can alert you when the battery charge is low Advanced power settings let you assign different power saving modes ...

Page 114: ...k view all Control Panel options 2 Double click the Power Options or Power Management icon The Power Options Properties dialog box opens 3 Select a power scheme from the Power Scheme list OR Set the timers for System stand by System hibernate Turn off monitor and Turn off hard disks then save your custom power scheme by clicking Save As and typing a name for the scheme 4 Save the changes by clicki...

Page 115: ...ol Panel window opens If you do not see the Power Options or Power Management icon click view all Control Panel options 2 Double click the Power Options or Power Management icon The Power Options Properties dialog box opens 3 Click the Alarms tab 4 Adjust the alarm settings then save the changes by clicking OK ...

Page 116: ...l window opens If you do not see the Power Options or Power Management icon click view all Control Panel options 2 Double click the Power Options or Power Management icon The Power Options Properties dialog box opens 3 Click the Advanced tab 4 Select a power savings mode to be activated by the power button then save the changes by clicking OK ...

Page 117: ...t icon The Power Options Properties dialog box opens 3 Click the Hibernate tab 4 Select the Enable hibernate support check box then click Apply Hibernate mode is now an option you can select on the Advanced tab and in the Shut Down menu 5 To use Hibernate as a power savings mode click the Advanced tab select Hibernate as one of the advanced power settings then save the changes by clicking OK 6 To ...

Page 118: ...con on the taskbar The APM for NT dialog box opens 2 Click the Power Status tab The current battery charge and estimated working time remaining appear 3 Click OK To set the low battery warning 1 Double click the battery icon or power cord icon on the taskbar The APM for NT dialog box opens 2 Click the Settings tab then select the Enable Low Battery Warning check box 3 Click OK When the battery cha...

Page 119: ...the processor at full speed while connected to AC power and at reduced speed which uses less power while using battery power To change SpeedStep settings 1 Click Start then select Settings then Control Panel The Control Panel window opens If you do not see the Power Options or Power Management icon click view all Control Panel options 2 Double click the Power Options or Power Management icon The P...

Page 120: ...he processor at reduced speed using less power regardless of the power source change the Plugged in setting to Battery Optimized Performance To disable SpeedStep technology control click Advanced select the Disable Intel SpeedStep technology control check box then click OK To remove the SpeedStep icon from the taskbar click Advanced select the Remove icon from taskbar check box then click OK 5 Cli...

Page 121: ...114 Managing Power ...

Page 122: ... free This chapter provides information on Using the modem Transferring files Protecting your notebook from loss and theft Managing your notebook s power efficiently Tips Tricks To access the contents of this manual while you are traveling download the manual from www gateway com support manlib ...

Page 123: ...outside of your usual calling area A list of country dialing codes may be especially useful if you are traveling internationally Download entire Web sites that you frequently visit for off line viewing if you will be traveling for extended periods without access to an Internet connection Files Copy your working files from your desktop computer to your notebook before you travel If you need to acce...

Page 124: ...rd to restrict access to your notebook To create a startup password 1 Restart your notebook As soon as you see a startup screen press F2 The BIOS Setup utility opens 2 Open the Security menu then highlight Password on boot and press ENTER 3 Highlight Enabled then press ENTER 4 Highlight Set Supervisor Password then press ENTER and follow the instructions You must set the supervisor password in ord...

Page 125: ...harge and use the most efficient power management settings For information on conserving battery power see Conserving battery power on page 104 For information on using alternate power sources see Using alternate power sources on page 104 For information on monitoring the battery charge see Monitoring the battery charge on page 102 ...

Page 126: ...r Computer This chapter provides information about customizing your computer by changing settings in Windows and adding new hardware devices You can Change screen and display settings Change the background and screen saver ...

Page 127: ...n your LCD For example simple color drawings may appear adequately in 256 colors while color photographs need millions of colors to be displayed with optimum quality Windows lets you choose from several color depth settings for your LCD We recommend that the 16 bit High Color setting be used at all times If the color in your images seems false or jumpy especially after you have played a game or ru...

Page 128: ...nel window opens 2 Click Double click the Display icon The Display Properties window opens 3 Click the Settings tab 4 Select a setting from the Colors list For most purposes the color depth should be 32 bit True Color 5 If you want to save your changes click OK Windows tells you it will apply your changes when you click OK again 6 Click OK ...

Page 129: ...ier The larger the screen area the smaller individual components of the screen such as icons and menu bars appear To change the screen area 1 Click Start then select Settings then Control Panel The Control Panel window opens 2 Click Double click the Display icon The Display Properties window opens 3 Click the Settings tab 4 Drag the Screen area slider to the size you prefer HelpSpot For more infor...

Page 130: ...Adjusting the screen and desktop settings 123 5 If you want to save your changes click OK Windows tells you it will apply your changes when you click OK again 6 Click OK ...

Page 131: ...wn To select a color scheme 1 Click Start then select Settings then Control Panel The Control Panel window opens 2 Click Double click the Display icon The Display Properties window opens 3 Click the Appearance tab If you want to apply one of Windows color schemes go to Step 6 4 If you want to create a new scheme select various items from the Item list and change their settings HelpSpot For more in...

Page 132: ... screen and desktop settings 125 5 Click Save As type a name for the new scheme and then click OK 6 Select a color scheme from the Scheme list An example of the scheme appears in the window above the list 7 Click OK ...

Page 133: ...en select Settings then Control Panel The Control Panel window opens 2 Click Double click the Display icon The Display Properties dialog box opens Important If Active Desktop is turned on and you have chosen to display Web content the standard desktop background will be partially or completely hidden so you may not be able to see changes you have made in the background For more information about A...

Page 134: ...cture from another location by clicking Browse 5 If you want the picture you chose to cover the entire screen select Tile from the Picture Display list 6 If the picture you chose does not cover the entire screen and you did not choose to tile the image in Step 5 you can change the solid color behind the picture by clicking Pattern selecting a pattern from the Pattern list then clicking OK 7 Click ...

Page 135: ...savers that you can choose from and many more are available from the Internet and as commercial products To select a screen saver 1 Click Start then select Settings then Control Panel The Control Panel window opens 2 Click Double click the Display icon The Display Properties dialog box opens HelpSpot For more information on changing the screen saver double click the HelpSpot icon on your desktop ...

Page 136: ...ick Settings and then make your changes If the Settings button is not available you cannot customize the screen saver you selected 6 If you want to password protect your screen saver select the Password protected checkbox click Change type your password confirm it then click OK 7 If you want to change the time before the screen saver is activated click the up or down arrows next to the Wait box 8 ...

Page 137: ...130 Customizing Your Computer ...

Page 138: ...131 10 Upgrading Your Notebook This chapter provides information about adding hardware devices to your notebook Topics include Adding PC Cards Replacing the hard drive Replacing memory ...

Page 139: ...ping Hot swapping means that you can insert a PC Card while your notebook is running If your PC Card does not work after hot swapping refer to the PC Card manufacturer s documentation for further information To insert a PC Card Push the card firmly into the PC Card slot label side up until the outer edge of the card is flush with the side of the notebook HelpSpot For more information on adding PC ...

Page 140: ... 133 To remove a PC Card 1 Release the eject button by pressing the PC Card eject button once 2 Eject the PC Card by pressing the eject button again 3 Reset the eject button by pressing the PC Card eject button again ...

Page 141: ...s such as carpeted floors plastic and packing foam Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards Neve...

Page 142: ...ce your original drive with a higher capacity drive from Gateway To replace the drive follow the instructions below To replace the hard drive kit 1 Shut down your notebook and disconnect the AC power 2 Close the LCD panel and turn the notebook over 3 Remove the two screws that secure the hard drive kit to the notebook ...

Page 143: ...lide the hard drive kit out of the hard drive bay 5 Insert the new hard drive kit in the bay until the outer edge of the kit is flush with the side of the notebook 6 Replace the two screws to secure the hard drive kit to the notebook ...

Page 144: ...ollow the instructions under Removing the keyboard on page 137 2 Follow the instructions under Replacing the keyboard on page 145 Removing the keyboard To remove the keyboard 1 Follow the instructions under Adding PC Cards on page 132 2 Shut down your computer and remove the battery 3 Unplug the AC power adapter then open the LCD panel Warning To avoid injury disconnect all power supply lines befo...

Page 145: ...138 Upgrading Your Notebook 4 Straighten a paper clip and insert it into the small hole in the bezel just above the INS key ...

Page 146: ... right hand use your left hand to slide the bezel 1 8 inch 3 3 mm to the left and remove the bezel and paper clip 6 With a small Phillips screwdriver remove the four keyboard screws and place them in a safe place Because the screws may differ in size make note of which screw came from which hole ...

Page 147: ... Upgrading Your Notebook 7 Remove the keyboard by raising the back edge then slowly sliding it toward the LCD panel and rotating it forward so it lays on the notebook Be careful to not damage the LCD panel ...

Page 148: ...Installing Memory and Replacing the Keyboard 141 Removing the keyboard exposes the following replaceable components Memory module slot Keyboard connection ...

Page 149: ... in various capacities and any module can be placed in the memory slot To replace the memory module 1 Remove the keyboard by following the instructions under To remove the keyboard on page 137 2 Replace the memory module by gently pressing outward on both clips at either end of the memory module until the module tilts upward 3 Pull the memory module out of the slot ...

Page 150: ... place 6 Rotate the keyboard toward the LCD panel until the keyboard is almost face up then insert the front of the keyboard under the palm rest 7 Gently press the keyboard down until it is flat all the way across The keyboard should easily fall into place 8 Replace the four keyboard screws 9 Lay the bezel back in place so it overhangs the left side of your notebook about 1 8 inch 3 3 mm ...

Page 151: ...el is correctly mounted when each end is flush with the notebook case and the bezel is flat all the way across If the bezel is not flat you should follow Removing the keyboard on page 137 to remove the bezel again then follow Steps 7 8 to replace the bezel Warning If the bezel is not correctly replaced your notebook could be damaged when you try to close the cover ...

Page 152: ...following the instructions under To remove the keyboard on page 137 2 Disconnect the keyboard by lifting the keyboard connector using two fingers Be careful to not touch or damage any other components 3 Connect the new keyboard by placing it face down on the notebook then inserting the keyboard plug into the keyboard connector ...

Page 153: ...gs the left side of your notebook about 1 8 inch 3 3 mm 8 While pressing down on the bezel with your fingers positioned as shown slide the bezel to the right until it clicks into place The bezel is correctly mounted when each end is flush with the notebook case and the bezel is flat all the way across If the bezel is not flat you should follow Removing the keyboard on page 137 to remove the bezel ...

Page 154: ...rnal devices such as a monitor a full size keyboard or an AC power adapter Although devices can be attached directly to the ports on the notebook the port replicator lets you make all of those connections in one step The port replicator also gives you access to additional ports not found on the notebook ...

Page 155: ...ed off Line out jack Connect an external audio device such as a stereo to this jack so you can play your notebook audio through that device Ethernet jack Plug an Ethernet 10 100 network cable into this jack USB port Plug a USB device such as a USB scanner into this port When the notebook is docked only the USB port on the port replicator is available Modem jack Plug a modem cable into this jack Mi...

Page 156: ...ort Parallel port Plug a parallel device such as a printer into this port Mouse port Plug a PS 2 mouse into this port Keyboard port Plug a PS 2 keyboard into this port External drive connection Plug the external drive cable into this connection Component Icon Description ...

Page 157: ... gently press the back of the notebook down onto the replicator until it locks into place If you have difficulty attaching the notebook to the replicator remove the notebook and look for anything that might be interfering with the connection then try again 3 Open the LCD panel and resume your work Important The notebook may detect additional devices and add drivers after being attached to the port...

Page 158: ...tart then select Eject PC The Eject PC menu item appears in the Start menu only while the notebook is docked 2 Firmly press down on the replicator s release buttons with your thumbs 3 While holding down the release buttons place your fingers under the notebook and gently lift it off the replicator ...

Page 159: ...152 Using the Port Replicator ...

Page 160: ... computers lets you share drives printers and a single Internet connection among the connected computers This chapter contains information about Benefits of a home network The Gateway Connected Home Connection types Your connected home shopping list ...

Page 161: ...ernet Service Provider ISP account Sharing MP3 audio and MPEG video files With a home network you can store MP3 audio and MPEG video files on any networked computer then play them on any of the other computers or devices connected to your home network Add a digital music player such as the Gateway Connected Music Player and you can integrate your home stereo system into your network as well Import...

Page 162: ...ed on the hard drive of the computer you are using Sharing a printer or scanner Each computer that is connected to the home network can share the same printer or scanner Select print from the computer you are currently using and your file is automatically printed on your printer no matter where it is located on your network Playing multi player games With a home network you can play multi player g...

Page 163: ...eway Connected Home The Gateway Connected Home connects all your computers and other devices so that you can share files programs peripherals and much more from any computer in your house The picture below shows an example Gateway Connected Home ...

Page 164: ...d computers to your Internet connection simultaneously A Gateway Connected Touchpad to your connected home so that more than one screen name can log onto America Online simultaneously Your notebook computer to your connected home so you can share files and print at home A Gateway Connected Music Player to your connected home to play MP3 audio files located on any connected computer anywhere in you...

Page 165: ...connection commonly used in offices around the world This type of connection can also be used to build small computer networks in the home Ethernet is available at two different speeds standard Ethernet which runs at the same speed as HPNA 2 0 and Fast Ethernet which runs up to ten times faster To create an Ethernet connected home you or your electrician must install special cables in your home Yo...

Page 166: ...ook computer has one of the following An HPNA jack for connecting to a telephone jack A USB port to connect to a HPNA adapter Your connection needs are less than 8000 Kbps see Comparing data transfer speed on page 160 An Ethernet or Fast Ethernet connected home is appropriate if You are building a new home or your existing home already has Ethernet cable installed in each room that has a device yo...

Page 167: ...e following table shows the Gateway supported connected home type and the maximum speed each will attain Source Computer Shopper January 2001 Program Speed Required Voice over IP VoIP 5 20 Kbps Multiplayer Game 20 80 Kbps Dial up Internet 24 56 Kbps MP3 Audio 80 200 Kbps Printer Sharing 80 200 Kbps Broadband Internet 100 1000 Kbps File Sharing 300 40000 Kbps MPEG Video 4000 8000 Kbps Connection Ty...

Page 168: ... time your teenager may play music on another computer Playing two MP3 audio files simultaneously requires 200 Kbps 200 Kbps 400 Kbps If at the same time you are playing two MP3 audio files you also print a file to your printer the speed required increases to 200 Kbps 200 Kbps 200 Kbps 600 Kbps A comparison of the two tables on the previous page shows that both HPNA 2 0 and standard Ethernet can h...

Page 169: ...nation card installed in each computer OR A USB HPNA adapter attached to each computer Telephone cable going from each computer to the closest telephone jack Important Your Gateway computer may already have a factory installed HPNA V 90 combination card All HPNA components should be HPNA 2 0 A mixture of HPNA 1 0 and HPNA 2 0 components will result in your connected home running at the slower HPNA...

Page 170: ...ce in the connected home hubs are slightly cheaper than switches but may run slower than switches Ethernet cable going from each computer to the hub or switch Important All Ethernet components should be either standard Ethernet 10 Mbps or Fast Ethernet 100 Mbps A mixture of Ethernet and Fast Ethernet components will result in your connected home running at the slower speed Ethernet card and hub ...

Page 171: ... Gateway Connected Home discuss your particular needs with your Gateway Country Store representative In addition several books and Internet sites are dedicated to home networking Refer to these sources for more information about networking your home with either HPNA or Ethernet ...

Page 172: ...our computer away from magnetic fields Magnetic fields can erase data on both diskettes and hard drives Never turn off your computer when the hard drive light is on because data on the hard drive could be lost or corrupted Avoid subjecting your computer to extreme temperature changes The case can become very brittle and easy to break in cold temperatures and can melt or warp in high temperatures D...

Page 173: ... task Immediately after purchase Monthly When needed See Create an emergency diskette X page 167 Check for viruses X X page 169 Manage hard drive space X page 171 Clean up hard drives X X page 172 Scan hard drive for errors X X page 173 Defragment hard drive X X page 175 Back up files X X page 177 Recalibrate the battery X page 179 Clean computer case X page 180 Clean keyboard X page 181 Clean scr...

Page 174: ...your computer To create an emergency startup diskette 1 Click Start then select Settings then Control Panel The Control Panel window opens 2 Click Double click Add Remove Programs The Add Remove Programs Properties dialog box opens 3 Click the Startup Disk tab 4 Click Create Disk A message tells you to label a new diskette and insert it into the diskette drive HelpSpot For more information on crea...

Page 175: ...s copying files remove the diskette from the diskette drive 8 You should write protect the diskette which will prevent the diskette from being erased or infected by viruses by sliding the tab that is at the top of the diskette to the up position 9 Store your emergency startup diskette in a safe place with your other backup software media Not write protected Write protected ...

Page 176: ...hat are on diskettes attached to e mail messages or downloaded from the Internet Checking all programs for viruses before installing them Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document that you are opening contains a macro that might have a virus To scan for viruses 1 Click Start then select Programs Norton AntiVirus then Norton AntiVirus N...

Page 177: ...oBack available on selected systems to return your computer to its previous working condition You should periodically update your Norton AntiVirus program to protect against the latest viruses To update Norton AntiVirus 1 Click Start then select Programs Norton AntiVirus then LiveUpdate Norton AntiVirus The LiveUpdate wizard opens 2 Follow the on screen instructions to update your Norton AntiVirus...

Page 178: ...ive space In Windows you can see a chart of the available hard drive space To check hard drive space 1 Double click the My Computer icon The My Computer window opens 2 Right click the drive that you want to check for available file space then select Properties Drive space information appears HelpSpot For more information on checking hard drive space double click the HelpSpot icon on your desktop ...

Page 179: ...t you want to delete files from then select Properties The System Properties dialog box opens at the General tab 3 Click Disk Cleanup The Disk Cleanup dialog box opens 4 Select the check box beside each file type you want to delete For more information about file types you can delete read the descriptions in the Disk Cleanup dialog box 5 Click OK then click Yes HelpSpot For more information on usi...

Page 180: ...bly want to run ScanDisk once a week On the other hand if you use your computer less frequently once a month may be adequate Also use ScanDisk if you encounter hard drive problems To run ScanDisk 1 Double click the My Computer icon The My Computer window opens 2 Right click the hard drive that you want to check for errors then select Properties The System Properties dialog box opens 3 Click the To...

Page 181: ...en click Start For help press F1 ScanDisk checks the drive for errors This process may take several minutes 6 Correct any problems that are found by following the on screen instructions After ScanDisk has finished checking the drive for errors it provides a summary of the problems that it found 7 Click Close ...

Page 182: ...fferent areas of the drive Defragmenting the information stored on the drive can improve hard drive performance While the Disk Defragmenter program is running do not use your keyboard touchpad or mouse because using them may stop and restart the defragmenting process Also if you are connected to a network log off before starting Disk Defragmenter Network communication may stop the defragmentation ...

Page 183: ...rt automatically click Start or Defragment Disk Defragmenter shows its progress on the screen When finished Disk Defragmenter asks if you want to quit the program 6 If you want to defragment another drive click No then follow the on screen instructions OR If you do not want to defragment another drive click Yes ...

Page 184: ...itable CDs to do partial backups of selected files or folders Use a backup device such as a CD R CD RW or Zip drive or other high capacity backup device to do a complete hard drive backup If you do not have a high capacity backup device and you want to purchase one you can contact Gateway s Add on Sales department or visit our Web site at www gateway com Gateway GoBack available on selected models...

Page 185: ...rt the Maintenance Wizard 1 Click Start then select Programs Accessories System Tools then Maintenance Wizard The Maintenance Wizard dialog box opens 2 Select the Maintenance Wizard options that suit your preferences Remember that your computer must be on during scheduled maintenance tasks HelpSpot For more information on using the Maintenance Wizard double click the HelpSpot icon on your desktop ...

Page 186: ...your notebook 2 When you see a startup screen press F2 The BIOS Setup utility window opens 3 Open the Advanced menu 4 Highlight Battery Auto Learning then select Enabled by pressing the spacebar 5 Open the Exit menu then highlight Exit Saving Changes and press Enter The battery learning process begins and a screen opens showing you the progress of the battery learning process The entire process wi...

Page 187: ...e cloth to clean the computer and other parts of your system Do not use abrasive or solvent cleaners because they can damage the finish on your components Your computer is cooled by air drawn in through the vents on the case so keep the vents free of dust With the computer turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip any water into the vents ...

Page 188: ...he screen Use a soft cloth and water to clean the screen Squirt a little water on the cloth never directly on the screen and wipe the screen with the cloth Cleaning the mouse If you have a mouse and the mouse pointer begins moving erratically across the screen or becomes difficult to control precisely then cleaning the mouse will likely improve its accuracy To clean your mouse 1 Turn the mouse ups...

Page 189: ... the retaining ring and mouse ball 4 Remove any dust lint or dirt from the mouse ball with a soft cloth 5 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol 6 Replace the mouse ball and lock the retaining ring into place ...

Page 190: ... GoBack Gateway GoBack along with the System Restoration Kit can help you Recover a file you deleted Recover a file you saved over Troubleshoot Windows startup problems Return your computer to a previous working condition ...

Page 191: ...om a hard drive that has mechanical problems To ensure against losing data because of hard drive failure you should back up your data using a tape backup unit or high capacity disks HelpSpot For more information on Gateway GoBack double click the HelpSpot icon on your desktop If you See Deleted a file by mistake Saved over a file by mistake Recovering a file on page 186 Installed a program or made...

Page 192: ...ck is compatible with file level compression utilities such as PKZIP WINZIP and ARJ If you use Norton Speed Disk make sure that hidden and system files are marked as unmovable in Speed Disk s performance option See the Norton Speed Disk documentation for instructions on how to make those files unmovable If Gateway GoBack does not fix a problem and you have tried the troubleshooting techniques earl...

Page 193: ...ou want to recover 2 Right click the file select Show Revisions then select the version you want to recover To recover a deleted file or an older version of an existing file 1 Double click the Gateway GoBack icon on your desktop or on the taskbar OR Click Start then select Programs then Gateway GoBack by Adaptec The GoBack Main Menu dialog box opens ...

Page 194: ...k File Recovery window opens 3 In the list of files and folders select the file or folder that you want to recover Important The files and folders displayed in the window are on your C drive If you have multiple drives click the File menu and select the drive where the file or folder you want to recover was located ...

Page 195: ...d folder from the Save in list or from the list in the dialog box 6 Click Save Gateway GoBack recovers the file 7 If you want to recover additional files repeat Steps 3 through 7 for each file or folder you want to recover 8 When you are finished recovering files select File then Exit 9 In the Gateway GoBack Main Menu click Close Important If you recover the file to a location other than that indi...

Page 196: ... problem a change in settings or a virus you can use Gateway GoBack to revert your hard drive to a point before the problem started To revert your hard drive 1 Double click the Gateway GoBack icon on your desktop or on the taskbar OR Click Start then select Programs then Gateway GoBack by Adaptec The GoBack Main Menu dialog box opens ...

Page 197: ... what kind of event it is See Working with the Event List in the online help for information about the event icons 4 Select the date and time on the calendar and clock that you want your hard drive to go back to Gateway GoBack selects the Safe Point that is nearest to that time 5 Click Revert Drive Gateway GoBack restarts your computer and sets your hard drive up as it was at the Safe Point Import...

Page 198: ...se Gateway GoBack to return your computer to an earlier working state If you have more than one hard drive protected by Gateway GoBack all of the protected drives are reverted to the same point To revert your hard drive so you can start Windows 1 Start your computer The GoBack screen opens and a progress bar shows how long the screen will remain open ...

Page 199: ...afe Points 4 Click the Safe Point that Gateway GoBack recommends OR Select a time before or after the recommended time 5 Click Revert 6 When Gateway GoBack asks you if you want to proceed click Yes Gateway GoBack reverts your hard drive and restarts your computer If your computer does not start correctly repeat this procedure but revert your hard drive to an earlier Safe Point ...

Page 200: ...tem Restoration Kit to reinstall your operating system and hardware drivers To turn off Gateway GoBack during start up Start your computer press the spacebar when the Gateway GoBack screen opens then click Disable GoBack Your computer starts with Gateway GoBack turned off Caution When you turn off Gateway GoBack all of the information about your computer that Gateway GoBack has tracked is discarde...

Page 201: ...icon on your desktop The GoBack Main Menu opens 2 Click Options The GoBack Options dialog box opens 3 Click Disable GoBack 4 Click Yes Your computer restarts with Gateway GoBack turned off Each time you restart your computer you have the option to turn on Gateway GoBack and resume tracking changes ...

Page 202: ...y GoBack history 1 Double click the Gateway GoBack icon on your desktop or on the taskbar OR Click Start then select Programs then Gateway GoBack by Adaptec The GoBack Main Menu dialog box opens Caution When you clear your Gateway GoBack history file all history data is deleted You will only be able to revert your hard drive or retrieve files from the new history file that Gateway GoBack creates w...

Page 203: ...196 Using Gateway GoBack 2 Click Options The GoBack Options dialog box opens 3 Click the History tab 4 Click Clear GoBack History ...

Page 204: ...r computer using a special diskette Gateway GoBack lets you use this diskette and still maintain Gateway GoBack protection To start your computer using a program startup diskette 1 Start your computer The GoBack screen opens and a progress bar shows how long the screen will remain open before Windows continues loading ...

Page 205: ...gram or game diskette into the diskette drive then click Boot from floppy Your computer starts by using the diskette Important If you start your computer using a startup diskette you must click Boot from floppy on the GoBack Boot Menu or you will not be able to access your GoBack protected hard drives ...

Page 206: ...hard drive for storage To uninstall and reinstall Gateway GoBack 1 Click Start then select Settings then Control Panel 2 Click Double click the Add Remove Programs icon The Add Remove Programs dialog box opens 3 Select GoBack from the list then click Add Remove 4 Follow the on screen instructions Gateway GoBack restarts your computer 5 After your computer has restarted place Disc 3 of the System R...

Page 207: ...k 6 Click the Reinstall tab 7 Select Manual Installation 8 Select GoBack 9 Click Install 10 The setup wizard guides you through the installation process then the Gateway GoBack icon appears on your desktop and on your taskbar ...

Page 208: ... Internet for updates to the program To have Gateway GoBack check for updates 1 Double click the Gateway GoBack icon on your desktop or on the taskbar OR Click Start then select Programs then Gateway GoBack by Adaptec The GoBack Main Menu dialog box opens 2 Click Options The GoBack Options dialog box opens ...

Page 209: ...lect Periodically check the Internet for important GoBack information or updates 5 On the Internet tab click View Updates Your Internet browser opens and connects to the GoBack update Web site The site informs you if there are updates available 6 Click OK ...

Page 210: ...ormation on how to use Gateway GoBack you can get help by Clicking Help in the GoBack Main Menu Selecting a help option from the Help menu in the GoBack Drive window HelpSpot For more information on Gateway GoBack double click the HelpSpot icon on your desktop ...

Page 211: ...204 Using Gateway GoBack ...

Page 212: ...rs provided by the device manufacturer You should reinstall device drivers If directed to do so while troubleshooting If you have reinstalled Windows NT 4 0 If you see a message indicating that there is a problem with a device driver This chapter provides instructions for reinstalling or updating device drivers in Windows 98 Windows Me Windows 2000 and Windows NT 4 0 If you are not comfortable wit...

Page 213: ...s 2000 device drivers 1 Place Disc 1 of the System Restoration Kit into your CD DVD drive The System Restoration program starts Go to Step 5 OR If the program does not start automatically go to Step 2 2 Click Start then select Run The Run dialog box opens 3 In the Open text box type D RUNMENU EXE where D is the drive letter of your CD DVD drive 4 Click OK The System Restoration Kit program starts ...

Page 214: ... OR Click Manual Installation then select a single device driver to reinstall 8 Click Install 9 Follow any additional on screen instructions Depending on the driver you are reinstalling you may only need to restart your computer to complete the installation However if a setup wizard opens when you restart your computer follow the on screen instructions ...

Page 215: ...o to Step 2 2 Click Start then select Run The Run dialog box opens 3 In the Open text box type D RUNMENU EXE where D is the drive letter of your CD DVD drive 4 Click OK The System Restoration Kit program starts 5 If the Welcome to the System Restoration Kit window opens close it by clicking OK 6 Click the Update tab 7 Click Check Now The Connect window opens 8 Install available updated device driv...

Page 216: ...n page 209 Reinstalling the device drivers For more information see Reinstalling Windows NT 4 0 video device drivers on page 211 Reinstalling the Windows NT Service Pack For more information see Reinstalling the Windows NT Service Pack on page 221 Locating Windows NT 4 0 drivers Use the Windows NT 4 0 Driver Locator utility to find the device drivers you need to reinstall The utility is located on...

Page 217: ...nt to print the Windows NT 4 0 Drivers List parallel port printers only press P Make sure your printer is connected and turned on OR If you do not want to print the Windows NT 4 0 Drivers List write down the contents of each device s Name and Location fields 6 Exit the program by pressing X 7 Remove Disc 1 of the System Restoration Kit then restart your computer 8 Go to the next section for instru...

Page 218: ...ith a file name for example setup exe go to Step 5 OR If the driver location information for your video card driver ends with a backslash go to Step 10 5 Click Start then select Run The Run dialog box opens 6 In the Open text box type the drive letter usually D where D is the drive letter of your CD DVD drive then type the driver location directory path you found using the procedure in Locating Wi...

Page 219: ...ve D where D is the letter of the CD DVD drive in the Copy manufacturer s file from list 17 Click Browse then select the directory that contains the video driver file name you found when you ran the Windows NT 4 0 Locator utility 18 Click the driver file name select Open then click OK The Change Display dialog box opens and shows the name of the display driver 19 Click OK then click Yes The files ...

Page 220: ...he Color palette list 24 Slide the Desktop area slider to adjust display resolution to your preferred setting 25 Click Test then click OK to make sure your settings work properly 26 If the test screen showed properly click Yes OR If the test screen did not show properly click No and make changes to the settings then test again 27 Click OK 28 If required go to Reinstalling Windows NT 4 0 audio devi...

Page 221: ...Step 5 OR If the driver location information for your audio device driver ends with a backslash go to Step 10 5 Click Start then select Run The Run dialog box opens 6 In the Open text box type the drive letter usually D where D is the drive letter of your CD DVD drive then type the driver location directory path you found using the procedure in Locating Windows NT 4 0 drivers on page 209 7 Click O...

Page 222: ...g Windows NT 4 0 device drivers 215 12 Click the Devices tab 13 Click Add The Add dialog box opens 14 Select Unlisted or Updated driver in the List of Drivers list then click OK The Install Driver dialog box opens ...

Page 223: ...pe the driver location directory path you found using the procedure in Locating Windows NT 4 0 drivers on page 209 16 Click OK 17 Reinstall your audio device driver by following the on screen instructions 18 If required go to Reinstalling Windows NT 4 0 modem device drivers on page 217 Otherwise go to Reinstalling the Windows NT Service Pack on page 221 ...

Page 224: ...m driver ends with a file name for example setup exe go to Step 5 OR If the driver location information for your modem driver ends with a backslash go to Step 10 5 Click Start then select Run The Run dialog box opens 6 In the Open text box type the drive letter usually D where D is the drive letter of your CD DVD drive then type the driver location directory path you found using the procedure in L...

Page 225: ... opens 14 In the Copy manufacturer s files from text box type the drive letter usually D where D is the drive letter of your CD DVD drive then type the driver location directory path you found using the procedure in Locating Windows NT 4 0 drivers on page 209 15 Click OK 16 Click Next then follow the on screen instructions 17 If required go to Reinstalling Windows NT 4 0 network device drivers on ...

Page 226: ... with a file name for example setup exe go to Step 5 OR If the driver location information for your network device driver ends with a backslash go to Step 10 5 Click Start then select Run The Run dialog box opens 6 In the Open text box type the drive letter usually D where D is the drive letter of your CD DVD drive then type the driver location directory path you found using the procedure in Locat...

Page 227: ...ens 15 In the text box type the drive letter usually D where D is the drive letter of your CD DVD drive then type the driver location directory path you found using the procedure in Locating Windows NT 4 0 drivers on page 209 16 Click Next then follow the on screen instructions 17 Go to Reinstalling the Windows NT Service Pack on page 221 ...

Page 228: ...ows NT Service Pack To reinstall the Windows NT Service Pack 1 Restart your computer 2 Insert Disc 2 of the System Restoration Kit into your CD DVD drive 3 If the CD starts automatically close the CD window 4 Click Start then select Run The Run dialog box opens 5 In the Open text box type D SP60A SP6I386 EXE where D is the drive letter of your CD DVD drive 6 Click OK 7 Install the Windows NT Servi...

Page 229: ...222 Reinstalling Device Drivers ...

Page 230: ...ng Device Drivers on page 205 Troubleshooting For more information see Troubleshooting on page 229 If the options above do not correct the problem you can use the System Restoration Kit to reinstall Windows and other software Find out more about the reinstallation options in Reinstalling Windows 98 Windows Me or Windows 2000 on page 224 or Reinstalling Windows NT 4 0 on page 225 ...

Page 231: ...ess D A warning tells you that Gateway GoBack will be disabled Press D again Gateway GoBack is disabled and the computer restarts 4 Follow the on screen instructions The on screen instructions step you through the operating system and device drivers installation To reinstall Windows 2000 and the device drivers 1 Place Disc 2 of the System Restoration Kit in the CD DVD drive If you have an addition...

Page 232: ...e System Restoration Kit in the CD DVD drive restart your computer 2 Reinstall Windows NT 4 0 by following the on screen instructions 3 After you have reinstalled the operating system go to Reinstalling Windows NT 4 0 device drivers on page 209 then go to Reinstalling the Windows NT Service Pack on page 221 ...

Page 233: ...text box type D RUNMENU EXE where D is the drive letter of your CD DVD drive 4 Click OK The System Restoration Kit program starts 5 If the Welcome to the System Restoration Kit window opens close it by clicking OK 6 Click the Reinstall tab 7 Click Automatic Installation then select multiple programs to reinstall OR Click Manual Installation then select a single program to reinstall 8 Click Install...

Page 234: ...Reinstalling programs 227 To reinstall a program from a CD 1 Place the program CD in your CD DVD drive 2 Complete the reinstallation by following the instructions included with the program CD ...

Page 235: ...228 Restoring Software ...

Page 236: ...lutions to common computer problems Use the information to troubleshoot and correct typical hardware and software issues If the suggestions in this chapter do not correct the problem see Getting Help on page 251 for more information about how to get help ...

Page 237: ...f a peripheral device does not work make sure that all connections are secure Make sure that your hard drive is not full If an error message appears on the screen write down the exact message The message may help technical support in diagnosing and fixing the problem If you added or removed modules or peripheral devices review the installation procedures you performed and make sure you followed ea...

Page 238: ...iencing some temporary memory problems Shut down and restart your computer An audio CD does not produce sound Make sure the CD label is facing up Click the speaker icon in the lower right corner of the taskbar and make sure the volume controls are turned up Make sure mute controls are turned off by double clicking the speaker icon in the lower right corner of the taskbar and making sure that the M...

Page 239: ...d help reduce illegal disc distribution To be able to play a DVD the regional code on the disc and the regional code for the DVD drive must match The regional code on your DVD drive is determined by delivery address for your computer The regional code for the disc is on the disc disc documentation or packaging To clean a CD or DVD Wipe from the center to the edge not around in a circle using a pro...

Page 240: ...device 1 Click Start then select Settings then Control Panel If you do not see the System icon click view all control panel options 2 Double click the System icon then click the Device Manager tab The Device Manager opens 3 Check the device properties for a resource conflict A resource conflict appears as a black exclamation point in a yellow circle 4 Remove the device you are trying to install th...

Page 241: ...nnot be read by the diskette drive You receive a Disk is full error message Delete unnecessary files on the diskette Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive Run ScanDisk on the diskette For more information see Scanning the hard drive for errors on page 173 If errors are detected and corrected try using the diskette again You receive a No...

Page 242: ...o restore then select Restore The file is restored to the place where it was originally deleted from 3 If the Recycle Bin was emptied before you decided that you want to restore a file use Gateway GoBack if available on your notebook Important If the Recycle Bin was emptied before you tried to restore a file and your notebook does not have Gateway GoBack the file cannot be recovered ...

Page 243: ...message This may be the result of a defective area on the hard drive To fix hard drive problems run the ScanDisk program For more information see Scanning the hard drive for errors on page 173 The hard drive cannot be accessed or you receive a General failure reading drive C error message If a diskette is in the diskette drive eject it and restart the computer Make sure that the hard drive is corr...

Page 244: ...This problem can occur when you have typed a URL Web address incorrectly you have lost your Internet connection or your ISP is having technical difficulties Double check the URL or try a different URL If the error message still appears disconnect from the ISP connection and close your browser Then reconnect and open the browser If you still get the error you may have a problem with your Internet c...

Page 245: ...eyboard character keeps repeating or you receive a Keyboard stuck or Key failure error message Make sure that nothing is resting on the keyboard Make sure a key is not stuck Press each key to loosen a key that might be stuck then restart the computer LCD panel The screen area is not correct Change the screen area and color depth from the Display Properties dialog box For more information see Adjus...

Page 246: ... 6 feet 1 8 meters long Remove any line splitters or surge protectors from your telephone line then check for a dial tone by plugging a working telephone into the telephone wall jack If you have additional telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to...

Page 247: ... line noise Wiggle the modem cable to see if that makes a difference Make sure the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure You can also call your telephone service and have them check the telephone line for noise or low line levels Try another telephone line either a different telephone number in your house or a telephone line at a different ...

Page 248: ...rver 1 Double click the My Computer icon then click double click the Dial Up Networking icon 2 If the Welcome to Dial Up Networking wizard opens click Cancel 3 Double click the Make New Connection icon then type gateway your way in the Type a name for the computer you are dialing text box 4 Click Configure 5 Click the Options tab click to select the Bring up terminal window after dialing and Displ...

Page 249: ...am only sends and receives faxes at 14 400 bps when you have a 56K modem Current fax technology only supports a maximum send and receive rate of 14 400 bps The modem is not recognized by the computer Make sure the line connected to the modem is working and plugged into the modem port See Connecting the modem on page 25 to make sure that the connections have been made correctly If the modem shares ...

Page 250: ...d the modem did not pass diagnostics Contact Gateway technical support The modem is noisy when it dials and connects When your modem tries to connect to another modem it begins handshaking Handshaking is a digital getting acquainted conversation between the two modems that establishes connection speeds and communication protocols You may hear this communication as unusual sounds when the modems fi...

Page 251: ...ck Double click the Add Remove Programs icon then click the Windows Setup tab 8 Double click Communications 9 Click to select the Dial Up Networking check box then click OK twice The System Settings Change dialog box opens 10 Click Yes The computer restarts If you are asked to insert your System Restoration Kit CD do so To reinstall dial up networking components 1 Click Start then select Settings ...

Page 252: ...he external mouse works erratically Clean the mouse For more information see Cleaning the mouse on page 181 Networks You cannot connect to your company network Every network is unique Contact your company computer department or network administrator for help Passwords The computer does not accept your password Make sure that CAPS LOCK and PAD LOCK are turned off then retype the password You forgot...

Page 253: ...rking device such as a lamp into the outlet and turn it on Make sure the AC power adapter cables are free from cuts or damage Replace any damaged cables Your computer is not working on battery power Make sure the battery is installed properly For more information see Changing batteries on page 103 Make sure the battery is fully recharged For more information see Changing batteries on page 103 Make...

Page 254: ...th your printer for instructions on installing the printer driver If the printer you want to print to is not the default printer make sure you have selected it in the printer setup To set a default printer 1 Click Start then select Settings then Printers 2 Right click on the name of the printer you want to be the default printer then select Set as Default You receive a Printer queue is full error ...

Page 255: ... adding paper ScanDisk When you started your computer it ran ScanDisk The computer probably had its power interrupted or was improperly shut down Windows automatically runs ScanDisk at startup when the computer was improperly shut down ScanDisk fixes errors on the hard drive to minimize data loss To prevent ScanDisk from running when you start your computer make sure you always shut down by select...

Page 256: ...onnected The LCD panel has pixels that are always dark or too bright This condition is normal and inherent in the TFT technology used in active matrix LCD screens Gateway s inspection standards keep these to a minimum If you feel these pixels are unacceptably numerous or dense on your display contact Gateway Client Care to identify whether a repair or replacement is justified based on the number o...

Page 257: ...250 Troubleshooting ...

Page 258: ...to help you use your computer It includes the following topics HelpSpot Gateway Web site Telephone support Software support tools Online help Tutoring and training Tips Tricks To access the contents of this manual while you are traveling download the manual from www gateway com support manlib ...

Page 259: ...s and to help you quickly discover and use the many features of your Gateway computer To start HelpSpot Click Start then select Help OR Double click the Gateway Help and Support desktop icon HelpSpot opens If this is the first time you have started HelpSpot on your computer you will experience a brief wait while HelpSpot builds the help database then HelpSpot will display an introductory video ...

Page 260: ...nd help information by clicking a link performing a search or browsing the index To learn about how to work with documents and programs use your mouse and other topics click the Getting Started link on the HelpSpot main page ...

Page 261: ...ntains several short videos to help introduce you to new concepts or show you how to perform various tasks To play a HelpSpot video To watch a video in HelpSpot click Videos on the HelpSpot navigation bar then click a video title The video plays ...

Page 262: ...ur computer Gateway GoBack is a self help tool designed to restore the computer to a working state by reverting the entire computer to an earlier working condition With the Gateway GoBack program you can revert your computer repairing problems created by software accidental changes or computer viruses These support tools are available from HelpSpot or by clicking Start then selecting Programs then...

Page 263: ...your computer Visit the Gateway Web site at www gateway com for Technical documentation and product manuals Technical tips and support Hardware drivers A glossary of computer terms Frequently asked questions FAQs For more information about connecting to the Internet see Learning about the Internet on page 62 ...

Page 264: ...e Gateway com technical support Web site If the assistants cannot direct you to the solution on the technical support site they will refer you to the area or department that can www gateway com support index shtml OR HelpSpot E mail Tech Support Get the answers to your technical inquiries by e mail from a Gateway technical support professional www gateway com support index shtml E mail a Friend Se...

Page 265: ... phone and discuss the Gateway solution that best fits you needs www gateway com OR HelpSpot Order Status Get information on whether your order has been received is in production or has been shipped You will also be given an estimated or actual shipping date depending on the status This information is updated daily and is available 24 to 36 hours after an order is placed www gateway com Resource S...

Page 266: ... to perform a task while you are using the program Most online help information can be accessed by selecting a topic from a Help menu or by clicking a Help button You can search for information by viewing the help contents checking the index searching for a topic or keyword or browsing through the online help ...

Page 267: ...anufacturer documentation and technical support resources If you have how to questions about using a program consult Online Help Printed documentation The Microsoft Windows documentation The software publisher s Web site Consult the troubleshooting chapter of this guide Have your client ID serial number and order number available along with a detailed description of your issue including the exact ...

Page 268: ...d by the minute 800 229 1103 charged to your credit card 900 555 4695 charged to your telephone bill Gateway Client Care Talk to a Gateway Client Care representative about a non tutorial technical support question Refer to Before calling Gateway technical support on page 260 before calling 800 846 2301 US 800 846 3609 Canada Puerto Rico 605 232 2191 all other countries 800 846 1778 TDD Gateway net...

Page 269: ...ted or online manual that came with your hardware or software In many cases additional product information and online manuals for Gateway supplied hardware can be found in our Web site s Documentation Library The User s Guide that shipped with your computer The software publisher s Web site Tutoring For help on using hardware or software that came with your Gateway computer contact Gateway s fee b...

Page 270: ...t http www gateway com about country softwaretraining shtml Gateway CD ROM Learning Libraries A variety of courses and tutorials are available on CD ROM Select from several easy to use learning libraries http www gateway com software training learning_library shtml Online Training from Learn Gateway More than 450 online courses are available from Learn Gateway All you have to do is go online and l...

Page 271: ...264 Getting Help ...

Page 272: ... is in the proper position for your area The voltage selector switch is set at the factory to the correct voltage Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up your work area Never insert objects of any kind into the computer ventilation o...

Page 273: ...er is turned off a small amount of electrical current still flows through the computer To avoid electrical shock always unplug all power cables and modem cables from the wall outlets before cleaning the system Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate pro...

Page 274: ...to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance Accessories The accessories associated with this equipment are shielded video cable These accessories are required to be used in order to ensure compliance with FCC rules Declaration of conformity Responsible party Gateway Companies Inc 610 Gateway Drive North Sioux City SD 57049 605 232...

Page 275: ...e operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for informatio...

Page 276: ... means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommu...

Page 277: ...TR 21 1998 Attachment requirements for pan European approval for connection to the analogue Public Switched Telephone Networks PSTNs of TE excluding TE supporting voice telephony services in which network addressing if provided is by means of Dual Tone Multi Frequency DTMF signaling This equipment has been approved to Council Decision 98 482 EEC CTR 21 for Pan European single terminal connection t...

Page 278: ...rea or an adjacent area thereto and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in such residential areas When used near a radio or TV receiver it may become the cause of radio interference Read instructions for correct handling ...

Page 279: ...his equipment shall not be set up to make automatic calls to the Telecom 111 Emergency Service Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom s specifications a There shall be no more than 10 calls to ...

Page 280: ... Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosure of a CD...

Page 281: ...e registered trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gateway Connected touch pad Gateway Connected music player Gateway Cyber Ware Gateway Education Ware Gateway Flex Case Gateway Gaming Ware Gateway GoBack Gateway Gold Gateway Learning Ware Gateway Magazine Gateway Micro Server Gateway Money Ware Gateway Music Ware Gateway Networking Solutions Gateway On...

Page 282: ...warning 111 managing power 104 monitoring charge 102 111 recalibrating 179 release latch 7 warning messages 102 battery status indicator 7 bays battery 7 103 hard drive 4 7 Break key 21 brightness 21 C cable lock 4 Caps Lock 8 CD adding tracks to your library 88 editing track information 90 playing audio in Windows 98 81 playing audio in Windows Me 80 playing audio with MusicMatch 86 CD Player 81 ...

Page 283: ...172 Disk Defragmenter 175 diskette 74 inserting 78 diskette drive 78 troubleshooting 234 docking port 6 port replicator 150 documentation Gateway Web site 256 help 252 HelpSpot 252 online help 259 documents creating 50 opening 52 printing 53 saving 51 double clicking 23 downloading 67 dragging 24 drive sharing 155 drivers 205 locating in Windows NT 209 reinstalling in Windows 2000 206 208 reinstal...

Page 284: ... key 19 folders 36 38 copying 39 54 creating 38 cutting 54 deleting 41 54 finding 43 44 moving 39 opening 23 pasting 54 renaming 54 searching for 43 44 viewing list 37 fragmentation 175 Function key 19 function key combinations 20 G game multi player 155 Gateway Web address 256 Web site 256 Gateway Connected Home 156 components 157 shopping list 162 Gateway Connected Music Player 157 Gateway Conne...

Page 285: ...equirements to access 62 sharing access 154 Internet connection troubleshooting 237 240 Internet Explorer 31 Internet service provider ISP 62 connecting to 64 disconnecting from 64 setting up an account 63 technical support 261 IRQ conflicts 233 J jacks Ethernet 5 148 external audio 148 external microphone 3 148 external speakers 3 headphone 3 line out 148 modem 5 148 network 5 148 speaker out 3 K...

Page 286: ... minimize button 34 model number 117 modem 62 international adapter 116 jack 5 148 troubleshooting 239 monitor external 20 port 5 149 mouse cleaning 181 port 5 149 troubleshooting 245 MOV file 84 moving files 55 Internet settings 57 pointer 23 screen objects 24 MP3 file creating 87 editing track information 90 playing 84 154 MPEG file 84 playing 154 multimedia playing a file with Media Player 84 p...

Page 287: ...io CD with MusicMatch 86 audio file 83 AVI file 84 DVD 85 Media Player file 84 MIDI file 84 MOV file 84 MP3 file 84 MPEG file 84 WAV file 84 Plug and Play devices USB support for 27 pointer 22 moving 23 port replicator 6 attaching notebook 150 separating notebook 151 ports docking 6 keyboard 5 149 monitor 5 149 parallel 5 27 149 PS 2 5 149 serial 148 USB 3 27 148 power AC power adapter 104 advance...

Page 288: ...es and folders 41 54 172 renaming files and folders 54 reset hole 6 resolution changing 122 right clicking 23 S safety general precautions 265 guidelines for troubleshooting 230 saving documents 51 ScanDisk 173 248 scanner installing 27 sharing 155 screen adjusting settings 120 changing area 122 changing color depth 121 changing number of colors 121 saver 128 troubleshooting 238 249 screen objects...

Page 289: ...earch Assistant 257 Chat with Customer Service 257 Chat with eSales Advisor 258 Chat with Gateway CoPilot 257 Client Care 261 E mail a Friend 257 E mail Customer Service 257 E mail Tech Support 257 FaxBack support 261 Frequently Asked Questions 257 Gateway Update 257 Internet service provider ISP 261 order status 258 resources 260 tips before contacting 260 tutorial service 261 telephone line prot...

Page 290: ...0 removing with Norton AntiVirus 169 volume adjusting 72 adjusting modem 243 control 72 muting 72 W waking up your notebook 16 WAV file 84 Web browser 62 65 Web page 65 Web site 65 connecting to 66 Gateway 256 window 33 close button 34 closing 54 maximize button 34 menu bar 34 minimize button 34 title bar 34 Window Media Player 80 Windows desktop 30 locating device drivers in Windows NT 209 reinst...

Page 291: ...284 write protection for diskettes 168 ...

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