Gateway 3200SE, User Manual

Page: 10 / 144

4
www.gateway.com
Chapter 1: Getting Help
Using eSupport
The eSupport site is divided into six major areas:
■ Support Home
■ Product Support
■ Downloads
■ Contact Us
■ Account Info
■ PC Tools
Each of these areas is represented by a menu across the top of the Web page.
Support Home
Click
Support Home
, then click
All Support Documents
to access product documentation,
specifications, and guides. You can also browse through the reference area to locate an
article specific to the question you have.
Click
Support Home
, then click
General Tutorials
to access an extensive library of how-to
articles and videos on topics, such as making audio CDs and installing a hard drive.
Product Support
Click
Product Support
to view a list of all the products that Gateway supports.
Downloads
Click
Downloads
, then click
My Downloads
to get the latest software updates for BIOS and
driver upgrades. By entering your serial number you get drivers specific to your computer.
Click
All Downloads
to walk through a step-by-step wizard to locate your drivers.
Contact Us
Click
Contact Us
to access links to technical support with a live technician, including chat
and e-mail. Click
Call Us
to get a list of Gateway telephone numbers for both sales and
support. For more information, see “Telephone support” on page 77 .
Account Info
Click
Account Info
to access support for non-technical issues, such as the status of your
order or changing your account address.
PC Tools
Click
PC Tools
to access utilities to help you manage your computer.