HD-2 Operation and Installation Manual
Page 11
Error Codes
Charge Error
“CHARGE ERROR” is displayed on the LCD screen. This error indicates that the HD-2
failed to charge to the determined power level necessary to successfully erase the
media in the degaussing chamber.
Action:
Turn off the HD-2 for one minute and restart. (Turning off the power to the HD-
2 will clear the error.) If the error repeats, have the power mains checked and also
check the HD-2 to make sure the power setting is set to match the power mains. If
error persists, call Garner Products customer support.
Drawer Open Error
The LCD displays “DRAWER OPEN”. This error indicates that the Media Drawer is not
completely closed. The HD-2 continuously checks to see if the Media Drawer is closed.
If the drawer is not closed, the “DRAWER OPEN” will persist on the LCD. Once the
drawer is closed, the HD-2 will automatically continue the erase function.
Action:
Check to see that drawer is seated in detent.
Gauss Error
The LCD displays “GAUSS ERROR”. This error indicates the erasing field may not
have been adequate to effectively erase the media in the degaussing chamber.
Action:
Turn off the HD-2 for approximately one minute. Turning off the power to the
HD-2 will clear the error. Turn the HD-2 back on. To initiate the degauss cycle with
media already in the media drawer, open the media drawer and close it. The media in
the degaussing chamber will be erased if the field is sufficient otherwise the “Gauss
Error” will persist on the LCD screen. If error persists, call Garner Products customer
support.
Overheat Error
LCD displays “OVERHEAT”. This error indicates the internal temperature has risen to a
level that may be harmful to the HD-2.
Action:
When the HD-2 indicates an overheat error, it will inhibit any further operation
until the HD-2 returns to an acceptable temperature. Leave the HD-2 powered on as
the chassis fan will help reduce the heat inside the HD-2. When the temperature is low
enough, the HD-2 will return to normal operation. If this error persists, call Garner
Products customer support.
