3
Charge the device completely.
Using the Device in Charging Mode
You can interact with the device while charging it with your
computer. For example, you can use Bluetooth connected
features or customize device settings.
1
Connect the device to your computer using the USB cable.
2
Select to exit USB mass storage mode.
Device Care
NOTICE
Avoid extreme shock and harsh treatment, because it can
degrade the life of the product.
Avoid pressing the keys under water.
Do not use a sharp object to clean the device.
Never use a hard or sharp object to operate the touchscreen, or
damage may result.
Avoid chemical cleaners, solvents, and insect repellents that can
damage plastic components and finishes.
Thoroughly rinse the device with fresh water after exposure to
chlorine, salt water, sunscreen, cosmetics, alcohol, or other
harsh chemicals. Prolonged exposure to these substances can
damage the case.
Do not store the device where prolonged exposure to extreme
temperatures can occur, because it can cause permanent
damage.
Do not remove the bands.
Cleaning the Device
NOTICE
Even small amounts of sweat or moisture can cause corrosion
of the electrical contacts when connected to a charger.
Corrosion can prevent charging and data transfer.
1
Wipe the device using a cloth dampened with a mild
detergent solution.
2
Wipe it dry.
After cleaning, allow the device to dry completely.
TIP:
For more information, go to
.
Troubleshooting
Tips for Erratic Heart Rate Data
If the heart rate data is erratic or does not appear, you can try
these tips.
• Clean and dry your arm before putting on the device.
• Avoid wearing sunscreen, lotion, and insect repellent under
the device.
• Avoid scratching the heart rate sensor on the back of the
device.
• Wear the device above your wrist bone. The device should
be snug but comfortable.
• Wait until the icon is solid before starting your activity.
• Warm up for 5 to 10 minutes and get a heart rate reading
before starting your activity.
NOTE:
In cold environments, warm up indoors.
• Rinse the device with fresh water after each workout.
My intensity minutes are flashing
When you exercise at an intensity level that qualifies toward
your intensity minutes goal, the intensity minutes flash.
Exercise for at least 10 consecutive minutes at a moderate or
vigorous intensity level.
The floors climbed amount does not seem
accurate
Your device uses an internal barometer to measure elevation
changes as you climb floors. A floor climbed is equal to 3 m
(10 ft.).
• Locate the small barometer holes on the back of the device,
near the charging contacts, and clean the area around the
charging contacts.
The barometer performance may be affected if the barometer
holes are obstructed. You can use canned air to clear
obstructions. You can rinse the device with water to clean the
area.
After cleaning, allow the device to dry completely.
• Avoid holding handrails or skipping steps while climbing
stairs.
Maximizing Battery Life
• Turn off the
Auto Backlight
setting (
).
• Decrease the backlight brightness (
).
• In your smartphone notification center settings, limit the
notifications that appear on your vívosmart HR/HR+ device
(
).
• Turn off smart notifications (
).
• Turn off Bluetooth wireless technology when you are not
using connected features (
Turning Off Bluetooth Wireless
).
• Stop broadcasting heart rate data to paired Garmin devices
(
Broadcasting Heart Rate Data to Garmin
).
• Turn off wrist-based heart rate monitoring (
).
NOTE:
Wrist-based heart rate monitoring is used to calculate
vigorous intensity minutes and calories burned.
Resetting the Device
If the device stops responding, you may need to reset it. This
does not erase any of your data or settings. You must set the
time of day again.
1
Hold the device key for 10 seconds.
The device turns off.
2
Hold the device key for one second to turn on the device.
Restoring All Default Settings
You can restore all of the device settings back to the factory
default values.
NOTE:
This deletes all user-entered information and activity
history.
1
Press the device key to view the menu.
2
Select >
Restore Defaults
>
.
8
Troubleshooting