Troubleshooting
Software Updates
Your device receives software updates automatically when it is
connected using Wi
‑
Fi technology.
Getting More Information
• Go to
• Go to
• Go to
, or contact your Garmin dealer
for information about optional accessories and replacement
parts.
Tips for Erratic Body Composition Data
If body composition data is erratic or does not appear, you can
try these tips.
• Stand with your feet placed flat on the glass surface of the
scale. Do not contact the screen or the Garmin logo.
• Verify the surface of the scale is dry before use.
• Do not wear socks or shoes.
• Use the device under the same circumstances and at
approximately the same time of day each time you use the
device.
• Garmin recommends waiting two hours before using the
device after eating, drinking, exercising, bathing, or visiting a
sauna.
My device is recognizing me as a guest or
another user
• Verify your initials and weight on your Garmin Connect
account.
• When a user name appears on the screen, tap the scale to
move to the next user.
The device distinguishes between users based on weight and
frequency of use. If another person with similar
characteristics uses the device, it is possible for the device to
select the wrong person.
My device is not recording measurements
• Verify the battery is not low.
• Verify you have completed the setup process and that the
device is connected using Wi
‑
Fi technology.
Resetting to Factory Defaults
You can reset all the options on your device to factory default
values.
NOTE:
Resetting the device to factory default values does not
delete information saved to your Garmin Connect account.
On the underside of the scale, hold
RESET
for 5 seconds.
Troubleshooting
3
Summary of Contents for Index
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