12.
Warranty and service
12.1.
Warranty
General terms
Gamma Vacuum warrants to the Buyer that the equipment sold is new
equipment, unless previously stated, and is, at the time of shipment to
Buyer from Gamma Vacuum, free from defects in material and
workmanship. As Buyer’s sole exclusive remedy under this warranty,
Gamma Vacuum agrees to either repair or replace, at Gamma Vacuum’s
option and free of parts charge to Buyer, and part or parts which, under
proper and normal conditions of use, prove to be defective within
twelve (12) months from the date of receipt by buyer. As expendable items
may have a life time of less than one year, their warranty is subject to
reasonable service and will be replaced as determined by Gamma Vacuum.
All warranty claims must be brought to the attention of Gamma Vacuum
within thirty (30) days of failure to perform. This warranty does not cover
loss, damage, or defects resulting from transportation to the buyer’s facility,
improper or inadequate maintenance by buyer, buyer supplied software or
interfacing, unauthorized modifications of misuse, operation outside of
environmental specifications for the equipment or improper site
preparation and maintenance.
In-warranty repaired or replacement parts are warranted only for the
remaining unexpired portion of the original warranty period applicable to
the parts which have been repaired or replaced. After expiration of the
applicable warranty period, the Buyer shall be charged at Gamma Vacuum’s
then current prices for parts, labor, and transportation.
Reasonable care must be used to avoid hazards. Gamma Vacuum expressly
disclaims responsibility for any loss or damage caused by the use of its
products other than in accordance with proper operating and safety
procedures. EXCEPT AS STATED HEREIN, GAMMA VACUUM MAKES NO
WARRANTY, EXPRESSED OR IMPLIED (EITHER IN FACT OR BY OPERATION OF
LAW), STATUTORY OR OTHERWISE: AND, EXCEPT AS STATED HEREIN,
GAMMA VACUUM SHALL HAVE NO LIABILITY FOR SPECIAL OR
CONSEQUENTIAL DAMAGES OF ANY KIND OR FROM ANY CAUSE ARISING
OUT OF THE SALE, INSTALLATION, OR USE OF ANY OF ITS PRODUCTS.
Statements made by any person, including representatives of Gamma
Vacuum, which are inconsistent or in conflict with the terms of this warranty
shall not be binding upon Gamma Vacuum unless reduced to writing and
approved by an officer of Gamma Vacuum.
Gamma Vacuum may at any time discharge its warranty as to any of its
products by refunding the purchase price and taking back the products.
Warranty claims
Upon notification, Gamma Vacuum will investigate Warranty Claims. To
initiate a Warranty Claim, please contact Gamma Vacuum or a
representative of Gamma Vacuum directly. To assist in this evaluation,
please provide the following information in as much detail as possible:
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