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6. Troubleshooting
6.1 Common Problems
The following guide lists the most common problems that may be encountered when
operating this bar code printer. If the printer still does not function after all suggested
solutions have been invoked, please contact the Customer Service Department of your
purchased reseller or distributor for assistance.
Problem
Possible Cause
Recovery Procedure
Power indicator does
not illuminate.
⚫
The power cord is not properly
connected.
⚫
The printer power switch is not
turned on.
⚫
Plug the power cord in printer and
outlet.
⚫
Switch the printer on.
Out of paper
⚫
Out of paper.
⚫
The paper installation path is
incorrect.
⚫
Gap / black mark sensor detection
is incorrect.
⚫
Install new paper.
⚫
Follow the steps for installing the
paper to reinstall.
⚫
Recalibrate the label sensor.
Paper jam
⚫
Gap / black mark sensor detection
is incorrect.
⚫
The label size is set incorrectly.
⚫
Label may be blocked inside the
printer.
⚫
Recalibrate the label sensor.
⚫
Set the correct label size.
⚫
Cleaning the inside of the printer.
Unable to print
⚫
Cable is not well connected to
serial or USB interface or parallel
port.
⚫
Re-connect cable to interface.
⚫
Change a new cable.
⚫
Clean the print head.
⚫
The print density setting is
incorrect.
⚫
head’s harness connector is
not well connected with printhead.
Turn off the printer and plug the
connector again.
⚫
Please confirm whether the
connection cable of the stepping
motor is connected correctly
Poor print quality
⚫
media is loaded incorrectly.
⚫
Reload the supply.
