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English
Troubleshooting
This chapter outlines the most common problems you may encounter while using
the machine. If you are unable to solve the problem using the information provided
below, visit the FAQ sections on www.gaggia.com or www.gaggia.it or contact
either the Customer Service Centre or the local distributors in your country.
Problem
Cause
Solution
The machine does not
switch on.
The machine is not connected.
Check that the power cord has been inserted
correctly.
The on / off button was not
pressed and held down long
enough.
Keep the on / off button pressed for a few
seconds.
The internal drip tray
fills quickly.
It is a normal phenomenon. The
machine uses water to rinse the
internal circuit and the brew group.
Part of the water flows through the
internal system directly into the
drip tray.
Empty the internal drip tray whenever the
machine requires it.
The red “full drip tray”
indicator is blocked.
The external drip tray is to be
cleaned.
Clean the external drip tray and the part below
the indicator with running water and a little
dishwashing detergent.
The “Empty coffee
pucks container” alarm
remains on.
The coffee pucks container has
been emptied when the machine
was off or was placed back too
quickly.
Empty the coffee pucks container when
the machine is on and always wait about 5
seconds before placing it back. This will reset
the counter.
The machine requests
to empty the coffee
pucks container, even if
the container is not full.
The coffee pucks container has
been put back too quickly.
Empty the coffee pucks container when
the machine is on and always wait about 5
seconds before placing it back. This resets the
coffee pucks counter and the number of coffee
pucks is counted correctly.
The coffee pucks
container is too full and
the “Empty coffee pucks
container” alarm did not
appear on the display.
The internal drip tray has been
emptied without also emptying the
coffee pucks container.
When removing the internal drip tray, empty
the coffee pucks container, even if it is almost
empty. This ensures that the coffee pucks
counter is reset and the number of coffee
pucks is counted correctly.
The coffee pucks container has
been emptied when the machine
was off.
Empty the coffee pucks container when the
machine is on.
Impossible to remove
the brew group.
The brew group is not in the correct
position.
To reset the machine: close the service door,
switch the machine off and on and wait for the
machine to be ready for use. Try removing the
brew group again.